The ComOps Group
The ComOps Group is a hospitality-focused strategy and commercial operations consulting firm offering contact center operations, revenue management, digital innovation, customer experience, and employee experience services to hotels, casinos, and travel/tourism operators across North America.
- Company typePrivate
- Founded2021
- HeadquartersHollywood, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What The ComOps Group does
The ComOps Group is a private, Florida-based strategy and commercial operations consulting firm founded in 2021, focused on the hospitality industry. The company serves hotels, resorts, casinos, travel and tourism operators, and adjacent service-driven organizations with five service lines: Contact Center Operations (cloud-based omni-channel platform covering voice, chat, SMS, email, and web), Revenue Management, Digital Innovation (including guest journey mapping with KPIs), Customer Experience, and Employee Experience. ComOps is "Infor Hospitality's first professional service team in North America" and maintains strategic partnerships with Medallia for experience management and Forbes Travel Guide for service standards development. Headcount is in the 11-50 range.
ComOps operates a services-led, enterprise-focused business model. Pricing is quote-based and not publicly disclosed; engagements are customized and structured around multi-year contracts. The go-to-market motion is direct enterprise sales targeting executive-level buyers such as CIOs, VPs of Operations, General Managers, and Directors of Guest Experience at major hospitality brands. Named clients include Fontainebleau, Virgin Hotels, Seminole Hard Rock, Penn Entertainment, Muckleshoot Casino, Osage Casino, Ocean Casino Resort, American Place Casino, Gulfstream Park, Cherokee Nation Entertainment, Bally's Interactive, Potawatomi, and Sky River Casino. Distribution runs primarily through direct sales with supplementary inbound through content marketing (playbooks, white papers, cost-of-ownership calculator) and partner referrals from Medallia and Infor.
The company has raised a single disclosed $1.5 million funding round in June 2021 from unknown investors, with no subsequent funding events. It received the Gaming & Leisure Industry Excellence Award in 2025. There is no public revenue disclosure, no parent company, no known acquisitions, and no senior leadership bios in the supplied data.
The ComOps Group firmographics
Firmographics- Name
- The ComOps Group
- Legal name
- ComOps
- Website
- https://ComOps.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The ComOps Group is a hospitality-focused strategy and commercial operations consulting firm offering contact center operations, revenue management, digital innovation, customer experience, and employee experience services to hotels, casinos, and travel/tourism operators across North America.
- Ownership category
- akta.pro rank
The ComOps Group industry classification
Industry- Product category
- Hospitality Consulting Services
- NAICS
- Management Consulting Services (54161), Computer Systems Design and Related Services (54151)
- SIC
- Services-Management Consulting Services (8742), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- VIP/White-Glove & Executive Support (BPAAABAL)
- akta.pro secondary industry
- Corporate Incentive, VIP & Hospitality Programs (HSACADAN)
Keywords
Where The ComOps Group is headquartered
LocationHeadquarters
- HQ city
- Hollywood
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
The ComOps Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Strategic Consulting Services: Professional consulting services providing strategy and support to optimize operations and elevate guest and employee experiences for hospitality organizations. Services include contact center operations, revenue management, digital innovation, customer experience, and employee experience consulting.
- Professional Services and Implementation: Implementation and ongoing support services including day-to-day execution support, training assistance, and quality assurance for hospitality technology deployments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise solutions - pricing not publicly disclosed |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
The ComOps Group product offering
Product offeringCore offering
The ComOps Group provides strategic consulting and specialized support services to the hospitality industry, including hotels, casinos, travel, and tourism organizations. Their offerings span five service lines: Contact Center Operations (cloud-based omni-channel contact center), Revenue Management (business assessments and data-driven execution support), Digital Innovation (omni-channel experiences, loyalty, CRM, and guest journey mapping), Customer Experience (sentiment capture and journey analysis via Medallia), and Employee Experience (employee sentiment analysis). Services are tailored, quote-based, and delivered through multi-year enterprise engagements.
Product overview
ComOps is a strategic consulting and specialized support company offering professional services to the hospitality industry (hotels, casinos, travel, and tourism). Rather than a unified software platform, ComOps operates as a services-led organization with five distinct service offerings: Contact Center Operations (cloud-based omni-channel contact center), Revenue Management (business assessments and data-driven guidance), Digital Innovation (omni-channel experiences, loyalty, CRM), Customer Experience (sentiment capture and journey mapping), and Employee Experience (employee sentiment analysis). The services work together to help hospitality organizations optimize operations, grow revenue, and elevate guest and employee experiences.
Differentiator
Problem solved
Functional benefit
Products and services
- Contact Center Operations
Quantifiable outcome
- Reduced operational costs through optimized processes
- +2 more outcomes
Companies that use The ComOps Group
Customer profileNamed customers14 records
Segments5 records
Ideal customer profiles3 records
The ComOps Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature3 records
The ComOps Group partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- MedalliacoreComOps maintains a strategic partnership with Medallia, the globally renowned leader in experience management solutions. Through this partnership, ComOps elevates client CX efforts by utilizing the Medallia Customer Experience platform, enabling clients to capture sentiment throughout the customer journey and address critical organizational touchpoints.
- Infor HospitalityflagshipComOps is Infor Hospitality's first professional service team in North America. The partnership focuses on supporting HMS (Hospitality Management Solution), RMS (Revenue Management Software), and SCS (Sales & Event Management Software), providing implementation and ongoing support services.
- Forbes Travel GuidecoreComOps collaborates with Forbes Travel Guide—the leading global authority on luxury customer service—to develop service standards. This collaboration enhances ComOps's service delivery framework and credibility in luxury hospitality markets.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
The ComOps Group competitors and assessment
Company assessmentDirect peers
- Cendyn: Cendyn provides CRM, revenue management, and digital marketing software plus professional services to hotels and casino operators. Like ComOps, it bundles technology (CRM, guest journey) with implementation and managed services for hospitality clients and overlaps in revenue management and digital innovation offerings.
- SHR Group (Sceptre Hospitality Resources): SHR delivers CRS, distribution, and revenue management technology with associated professional services for hotels and resorts. It mirrors ComOps's combination of hospitality tech + services and competes for similar operator budgets on revenue and digital transformation initiatives.
- ProfitSword (Hotel Effectiveness): ProfitSword provides business intelligence and labor management software for hotels and casinos with implementation and advisory services. It directly overlaps with ComOps's revenue management and digital innovation lines for hospitality operators.
- Revenue Analytics: Revenue Analytics is a specialized revenue management consulting and managed services firm serving hotels and casinos. It is a head-to-head competitor in the revenue management service line that ComOps offers.
- HVS Global Hospitality Services: HVS is a long-established consulting and valuation firm serving hotels, casinos, and lodging investors. It competes with ComOps for hospitality operator strategy, operational advisory, and asset-level consulting work.
Broad incumbents
- Deloitte (Travel, Hospitality & Services practice): Deloitte's hospitality practice delivers large-scale strategy, operations, and technology consulting to global hotel and gaming brands. It competes with ComOps on enterprise transformation engagements and offers much broader geographic and capability coverage.
- Accenture (Travel & Hospitality industry group): Accenture serves hotel, airline, and travel clients with end-to-end strategy, digital, and operations consulting plus large-scale technology implementation. It is a broad incumbent competing for the same enterprise hospitality transformation budgets as ComOps.
Emerging players
- Lighthouse (formerly OTA Insight): Lighthouse provides commercial intelligence, revenue management, and guest experience software for hotels. It overlaps with ComOps's revenue management and digital innovation offerings via a software-led model with growing services attached.
- Duetto: Duetto offers cloud-based revenue strategy software for hotels and casinos. It overlaps with ComOps's revenue management service line and increasingly bundles advisory and managed services to operators.
- HotSOS (Amadeus Hospitality): HotSOS provides service optimization and guest experience management technology for hotels and resorts. It competes with parts of ComOps's digital innovation and customer experience offerings through an integrated software platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
The ComOps Group social profiles
Digital presenceThe ComOps Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
The ComOps Group leadership team
Management profileNumber of profiles
The ComOps Group funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The ComOps Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The ComOps Group
What does The ComOps Group do?
The ComOps Group provides strategic consulting and specialized support services to the hospitality industry, including hotels, casinos, travel, and tourism organizations. Their offerings span five service lines: Contact Center Operations (cloud-based omni-channel contact center), Revenue Management (business assessments and data-driven execution support), Digital Innovation (omni-channel experiences, loyalty, CRM, and guest journey mapping), Customer Experience (sentiment capture and journey analysis via Medallia), and Employee Experience (employee sentiment analysis). Services are tailored, quote-based, and delivered through multi-year enterprise engagements.
Is The ComOps Group a public or private company?
The ComOps Group is a private company. It is classified as unknown and is currently operating.
When was The ComOps Group founded?
The ComOps Group was founded in 2021. It employs 11 to 50 people.
Where is The ComOps Group based?
The ComOps Group is headquartered in Hollywood, United States, in the North America region.
How does The ComOps Group make money?
Two revenue lines are on record. Strategic Consulting Services are the primary driver. The others are professional Services and Implementation.
Who are The ComOps Group's main competitors?
Direct peers on record are Cendyn, SHR Group (Sceptre Hospitality Resources), ProfitSword (Hotel Effectiveness), Revenue Analytics and HVS Global Hospitality Services. Broad incumbents are Deloitte (Travel, Hospitality & Services practice) and Accenture (Travel & Hospitality industry group). Emerging players are Lighthouse (formerly OTA Insight), Duetto and HotSOS (Amadeus Hospitality).
Does The ComOps Group have an API?
No public API is recorded for The ComOps Group.
What industry is The ComOps Group in?
The ComOps Group's product category is Hospitality Consulting Services. Its primary akta.pro industry code is BPAAABAL, VIP/White-Glove & Executive Support, with a secondary code of HSACADAN, Corporate Incentive, VIP & Hospitality Programs. Its NAICS code is 54161 and its SIC code is 8742.