Helpt
Helpt provides 24/7 US-based human IT help desk services for Managed Service Providers and internal IT teams, delivering white-labeled frontline support via subscription plans (HelptNow, HelptFlow, HelptFul) with structured SOPs and integrations across major PSA, identity, and RMM platforms.
- Company typePrivate
- Founded2022
- HeadquartersIrvine, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Helpt does
Helpt, operating as a wholly-owned subsidiary of PAG Technology Inc. and headquartered at 1682 Langley Ave #12, Irvine, California, provides 24/7 US-based human IT help desk services primarily targeting Managed Service Providers (MSPs) and internal IT teams. The company's core offering delivers white-labeled frontline ticket handling, including password resets, approved software installations, hardware and software troubleshooting, and triage with intelligent escalation, enabling client IT organizations to close after-hours coverage gaps and reduce diversion of senior staff into routine support work. Founded in 2022, Helpt runs a distributed nationwide technician workforce and structures delivery through defined SOPs and escalation bundles rather than pure on-demand staffing.
Helpt's product portfolio is anchored by three subscription service tiers: HelptNow (2-business-day onboarding), HelptFlow (5-day onboarding with structured SOPs, client custom SOPs, instant escalation paths, and rapid assessment bundles), and HelptFul (5-day onboarding full-service tier). In June 2025 the company launched HelptFlow+, an enhanced help desk platform adding direct PSA ticket integration, flexible remote access, and expanded login support through partnerships with CIPP and Traceless for identity verification. HelptFlow+ also opens Point-of-Sale resellers as a target segment alongside MSPs and IT support providers. The platform integrates with a broad ecosystem of IT operations tools, including Microsoft 365/Entra, Google Workspace, Okta, JumpCloud, on-prem Active Directory, IT Glue, Hudu, Keeper, 1Password, LastPass, PassPortal, AutoElevate, Admin by Request, ManageEngine PAM 360, NinjaOne RMM, and email security suites (Proofpoint, Barracuda, Avanan, Microsoft Defender, AppRiver), enabling it to slot into existing client stacks with limited rip-and-replace.
The business operates on a monthly subscription billing model with usage-based overage charges and a 14-day grace period for failed payments, plus prorated onboarding credits applied after the third payment. Go-to-market is sales-led, combining HubSpot-driven discovery calls and website lead-capture forms with the Helptster Partner Program, a channel community targeting MSPs and IT service organizations with peer resources, marketing/sales enablement, and dedicated Partner Success Managers. Marketing emphasizes thought leadership through The Cool Kids Table podcast, an educational blog, and participation in MSP industry events such as IT Nation Connect, HDI Service & Support World, and NerdioCon. The company has raised $850,000 in seed funding from Dealbrook Holdings II in July 2024 and has not disclosed subsequent institutional rounds.
Helpt firmographics
Firmographics- Name
- Helpt
- Legal name
- PAG Technology Inc.
- Website
- https://gethelpt.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Helpt provides 24/7 US-based human IT help desk services for Managed Service Providers and internal IT teams, delivering white-labeled frontline support via subscription plans (HelptNow, HelptFlow, HelptFul) with structured SOPs and integrations across major PSA, identity, and RMM platforms.
- Ownership category
- akta.pro rank
Helpt industry classification
Industry- Product category
- Outsourced IT Help Desk Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), Service Desk & Help Desk Services (BPAEAJAA), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
Keywords
Where Helpt is headquartered
LocationHeadquarters
- HQ city
- Irvine
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Helpt business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Subscription Services: Monthly subscription-based services with automatic renewal. Plans include HelptNow, HelptFlow, and HelptFul with varying onboarding timelines (2-5 business days). Customers are billed monthly in advance with prorated onboarding credits applied after third payment.
- Usage-based Overage Charges: When customers exceed plan limits, overage charges are applied at standard rates. Plan upgrades are offered proactively for consistently high usage to reduce overage costs. Retroactive upgrades available to optimize billing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | HelptNow - Rapid implementation plan |
| Subscription | Monthly | HelptFlow - Standard help desk solution |
| Subscription | Monthly | HelptFul - Full service plan |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Helpt product offering
Product offeringCore offering
Helpt provides 24/7 US-based, human-delivered outsourced IT help desk and technical support services for Managed Service Providers (MSPs) and internal IT teams. The company offers structured support workflows covering password resets, approved software installs, hardware/software troubleshooting, issue triage, and escalation, with integrations to clients' existing PSA, RMM, identity, and email security platforms.
Product overview
Helpt provides a multi-product portfolio of outsourced, US-based, human-delivered technical and customer support services for Managed Service Providers (MSPs), IT teams, and Point-of-Sale resellers. The core offering is centered on 24/7 frontline IT help desk coverage via its HelptNow service, supplemented by the structured HelptFlow help desk platform (with its enhanced version HelptFlow+ launched in 2025) and the HelptFul service tier. The Helptster Partner Program extends the ecosystem to MSP partners. All services are delivered by live US-based technicians and integrate with clients' existing tools including Microsoft 365, Google Workspace, Okta, JumpCloud, and various identity, password management, RMM, and email security platforms.
Differentiator
Problem solved
Functional benefit
Brands
- HelptFlow+: An enhanced help desk solution designed for Managed Service Providers, IT support providers, and Point-of-Sale resellers, featuring flexible remote access integration, direct PSA ticket integration, and expanded login support through CIPP and a partnership with Traceless for identity verification.
- HelptNow
- HelptFlow
- HelptFul
- The Cool Kids Table
Products and services
- HelptNow 24/7 US-based human IT support service providing live technicians as an extension of a client's team, handling frontline tickets including password resets, approved software installs, hardware/software troubleshooting, and issue triage with escalation. Launch scheduled 2 business days after onboarding completion.
- HelptFlow Help desk solution providing structured support workflows including Helpt SOPs, client custom SOPs, instant escalation paths, and rapid assessment with escalation bundles. Launch scheduled 5 business days after onboarding completion.
- HelptFul Full-service help desk tier within the Helpt product portfolio, with launch scheduled 5 business days after onboarding completion as referenced alongside HelptNow and HelptFlow.
- HelptFlow+ Enhanced help desk solution building on the HelptFlow platform; adds flexible remote access integration, direct PSA ticket integration, and expanded login support via CIPP and Traceless identity verification for Managed Service Providers, IT support providers, and Point-of-Sale resellers.
- Helptster Partner Program Partner community program for Managed Service Providers and IT service organizations offering access to support technicians, expert guidance, best practices for scaling, marketing and sales enablement, and a dedicated Partner Success Manager.
Quantifiable outcome
- First ticket response within 30 minutes
- +2 more outcomes
Companies that use Helpt
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Helpt technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
Feature3 records
Helpt partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- TracelesscoreIdentity verification partnership for HelptFlow+. Traceless provides identity verification services integrated into the help desk platform for end-user authentication via push notifications.
- CIPPcoreExpanded login support integration in HelptFlow+ providing secure authentication pathways for help desk operations and PSA ticket systems.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
Helpt competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key highlights10 records
Customer concentration
Helpt social profiles
Digital presenceHelpt financial estimates
Financial estimateRevenue estimate
Valuation estimate
Helpt leadership team
Management profileNumber of profiles
Profiles4 records
Helpt funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Helpt M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Helpt
What does Helpt do?
Helpt provides 24/7 US-based, human-delivered outsourced IT help desk and technical support services for Managed Service Providers (MSPs) and internal IT teams. The company offers structured support workflows covering password resets, approved software installs, hardware/software troubleshooting, issue triage, and escalation, with integrations to clients' existing PSA, RMM, identity, and email security platforms.
Is Helpt a public or private company?
Helpt is a private company. It is classified as venture growth investor backed and is currently operating.
When was Helpt founded?
Helpt was founded in 2022. It employs 11 to 50 people.
Where is Helpt based?
Helpt is headquartered in Irvine, United States, in the North America region.
How does Helpt make money?
Two revenue lines are on record. Subscription Services are the primary driver. The others are usage-based Overage Charges.
Does Helpt have an API?
No public API is recorded for Helpt.
What industry is Helpt in?
Helpt's product category is Outsourced IT Help Desk Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAAACAB, Hardware & Device Support (PC, Mobile, Peripherals). Its NAICS code is 54151 and its SIC code is 7373.