Sycurio
Sycurio is a UK-based, privately held provider of cloud-based PCI DSS compliant secure payment solutions for large enterprises, using patented DTMF masking technology to keep card data out of contact center infrastructure across voice, digital, and IVR channels.
- Company typePrivate
- Founded2011
- HeadquartersGuildford, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Sycurio does
Sycurio Limited is a privately held UK-based software company headquartered in Guildford, Surrey, with offices in Boston (US regional headquarters) and Bengaluru (engineering hub). Founded around 2008 (with operational activity formally dating to 2011), the company builds a cloud-based secure payment platform that enables enterprises to accept PCI DSS compliant card payments across voice, digital, and IVR channels without sensitive card data touching the contact center environment. Its core technology is a patented Dual-Tone Multi-Frequency (DTMF) masking approach, protected by US patents (including #8,750,471) and additional patents in Australia and India, which replaces keypad tones with flat tones so that card numbers are sent directly to the payment processor rather than through agent desktops, call recordings, or surrounding infrastructure.
The product set is organized into three modules - Sycurio.Voice (live agent payments with DTMF masking), Sycurio.Digital (secure payment links across webchat, chatbots, SMS, email, QR codes, and social channels), and Sycurio.IVR (self-service automated payments) - augmented by Sycurio.Speech Recognition for spoken card capture and tokenization services. The platform integrates via certified connectors with the major enterprise contact center and CRM stacks, including Genesys Cloud, NICE CXone, Five9, Talkdesk, Avaya, Mitel, Cisco, Amazon Connect, Salesforce, and Epic EHR, which makes Sycurio operationally embedded inside customer environments. The company carries PCI DSS Level 1 Service Provider status, is a PCI Security Standards Council Principle Participating Organization, and maintains ISO 27001:2022, SOC 2 Type 2, Visa Global Registry Level 1, Mastercard SDP, and UK Cyber Essentials Plus certifications.
Sycurio monetizes through enterprise subscriptions with custom, quote-based pricing and complementary implementation and integration services, supported by direct field sales teams in North America and EMEA plus channel partnerships such as Arrow for SIP trunking. Named enterprise customers span Sky, TalkTalk, AO, Sutter Health, Amica Mutual Insurance, and Allianz across the telecommunications, media, healthcare, insurance, retail, energy/utilities, government, education, and nonprofit verticals, with the platform deployed across more than 25 countries on five continents. CEO Denise Parker leads an executive team of roughly 5 senior leaders, with a recent leadership transition in March 2026 when former CPTO Tim Cox departed to Chameleon Technology.
Sycurio firmographics
Firmographics- Name
- Sycurio
- Legal name
- Sycurio Limited
- Website
- https://sycurio.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Sycurio is a UK-based, privately held provider of cloud-based PCI DSS compliant secure payment solutions for large enterprises, using patented DTMF masking technology to keep card data out of contact center infrastructure across voice, digital, and IVR channels.
- Ownership category
- akta.pro rank
Sycurio industry classification
Industry- Product category
- Payment Security Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)
- SIC
- Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- POS, SoftPOS & In-Person Acceptance Infrastructure (FSAGABAO)
- akta.pro secondary industries
- Tokenization, Network Vaults & Credential Management (FSAGABAF), Merchant Payment Gateways (API/Hosted Checkout) (FSAMACAA)
Keywords
Where Sycurio is headquartered
LocationHeadquarters
- HQ city
- Guildford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Sycurio business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Secure Payment Solutions: Sycurio provides PCI DSS compliant secure payment solutions across voice, digital, and IVR channels. The revenue model is based on subscription/recurring fees for platform access combined with transaction-based components. The company offers different product tiers (Sycurio.Voice, Sycurio.Digital, Sycurio.IVR) that are licensed to enterprise customers, with implementation and integration services as part of the engagement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise secure payment solutions - custom pricing based on scope and scale |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Sycurio product offering
Product offeringCore offering
Sycurio provides a cloud-based secure payment platform that enables enterprises to capture and process PCI DSS compliant payments across voice, digital, and IVR channels. Its patented DTMF masking technology removes payment card data from the contact center environment entirely, so agents, call recordings, and IT infrastructure never see or hear card numbers. The platform is delivered through three integrated product modules (Sycurio.Voice, Sycurio.Digital, Sycurio.IVR) and integrates with leading CCaaS, CRM, EHR, and PSP platforms.
Product overview
Sycurio provides a unified secure payment platform consisting of three integrated product modules: Sycurio.Voice for live agent phone payments with DTMF masking, Sycurio.Digital for multi-channel digital payments (webchat, SMS, email, social media, QR codes), and Sycurio IVR for automated self-service phone payments. The platform uses patented DTMF masking technology to keep payment card data out of contact center systems, reducing PCI DSS compliance scope while enabling seamless omnichannel payment experiences.
Differentiator
Problem solved
Functional benefit
Brands
- Sycurio.Voice: PCI DSS compliant solution for voice payments in contact centers using patented DTMF masking technology to protect card data during phone transactions.
- Sycurio.Digital
- Sycurio.IVR
- Sycurio.Speech Recognition
Products and services
- Sycurio.Voice
Quantifiable outcome
- 7-30 seconds reduction in average handle time per call
- +3 more outcomes
Companies that use Sycurio
Customer profileNamed customers7 records
Segments8 records
Ideal customer profiles2 records
Sycurio technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability2 records
Feature5 records
Sycurio partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core, flagship and minor.
- Amazon ConnectcoreCertified integration partnership enabling secure payments within Amazon Connect contact center platform. The integration allows organizations to mask sensitive card data with patented DTMF masking so agents never see or hear it, reducing PCI DSS scope by keeping payment data out of the environment.
- Epic (EHR)coreIntegration partnership with Epic's electronic health record platform enabling secure voice payments within healthcare workflows. The Sycurio Connector for Epic provides unified, secure architecture for voice, data, and payment processing with the Epic platform.
- Genesys Cloud Contact CentercoreCertified partnership with Genesys Cloud CX platform. Sycurio.Voice integrates seamlessly with Genesys to enable secure payment capture while agents remain engaged with customers. Featured in multiple customer case studies including Sky and Sutter Health implementations.
- NICE CXonecoreCertified connector partnership with NICE CXone platform. The Sycurio Voice Connector for NICE CXone enables seamless, secure payments inside the CXone environment with prefilled payment pages, real-time validation, and automatic record updates.
- Five9 Cloud Contact CentercoreCertified integration partnership with Five9 cloud contact center platform. Sycurio.Voice Connector for Five9 enables organizations to securely process payments within the Five9 environment.
- Talkdesk Cloud Call CentercoreIntegration partnership with Talkdesk cloud contact center platform enabling secure payment processing capabilities.
- Salesforce CRMcoreIntegration partnership with Salesforce CRM platform. The Sycurio.Voice Connector for Salesforce enables secure payment processing integrated with Salesforce customer relationship management workflows.
- Avaya Cloud Contact CentercoreCertified integration partnership with Avaya cloud contact center platform enabling secure payment capture within Avaya environments.
- Mitel MiContact CentercoreIntegration partnership with Mitel MiContact Center platform enabling secure payment processing capabilities.
- Cisco Cloud Contact CentercoreIntegration partnership with Cisco cloud contact center platform enabling secure payment capture within Cisco's contact center environment.
- Arrow (SIP Trunking)coreChannel partnership with Arrow for SIP trunking solutions. In the AO case study, Arrow provided SIP trunking alongside Sycurio's secure payment software, delivering 390 additional SIP channels enabling 600 concurrent calls at peak periods. The partnership combines telecommunications infrastructure with payment security.
- PCI Security Standards Council (PCI SSC)flagshipSycurio is a Principle Participating Organization (PPO) of the PCI Security Standards Council. This strategic partnership enables Sycurio to help drive and shape the future of global payment security through strategic leadership, participation, and influence with the PCI SSC.
- Jeremy King (PCI SSC)flagshipSycurio collaborates with Jeremy King, Vice President and regional head for Europe for the PCI Security Standards Council, on webinars and thought leadership including 'PCI DSS v4.0 - Evolution and potential revolution'.
- Andrew Henwood (Cybersecurity Expert)minorCollaboration with cybersecurity expert and former QSA Andrew Henwood on webinars covering commonly overlooked security challenges and PCI DSS v4.0 changes.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Sycurio competitors and assessment
Company assessmentBroad incumbents
- Adyen: Adyen is a global payment platform offering unified online, mobile, and in-person payment processing with tokenization, competing with Sycurio's payment infrastructure and security capabilities at the enterprise level.
- Verifone: Verifone is a global payments hardware and software provider; while focused on POS hardware rather than contact center software, it competes in enterprise payment security and PCI compliance more broadly.
- Ingenico (Worldline): Worldline/Ingenico is a large global payment services and terminal provider with broader acquiring and POS offerings; competes indirectly through enterprise payment acceptance infrastructure and integrated security capabilities.
- Cybersource (Visa): Cybersource, a Visa solution, is a global payment management platform offering tokenization, fraud management, and PCI scope reduction services that overlap with Sycurio's tokenization and digital payment security capabilities.
- Stripe: Stripe provides payment infrastructure including tokenization, hosted payment pages, and PCI compliance handling, overlapping with Sycurio's digital and tokenization capabilities at a much broader scale.
Direct peers
- Eckoh: Eckoh provides secure payment and PCI DSS compliance solutions for contact centers, including DTMF masking and digital payment links, directly competing with Sycurio in voice and digital payment security for enterprise customers.
- TokenEx (Bluefin): TokenEx, now part of Bluefin, provides cloud-based tokenization and payment data security, overlapping with Sycurio's tokenization and PCI scope reduction capabilities, particularly for omnichannel enterprise payments.
- PCI Pal: PCI Pal is the closest direct competitor, offering DTMF masking and secure payment solutions for contact centers and a Sentry product for agent-assisted secure payments, targeting the same enterprise PCI DSS descoping use case as Sycurio.Voice.
- Semafone (Vonage): Semafone, now part of Vonage, pioneered DTMF masking for PCI DSS compliance in contact centers and remains a direct technology and go-to-market competitor to Sycurio in voice payment security.
Emerging players
- PAAY: PAAY is an emerging EMV 3-D Secure and payment authentication provider focused on CNP fraud reduction, addressing adjacent PCI and payment security challenges for merchants with overlap to Sycurio's compliance and tokenization offerings.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Sycurio social profiles
Digital presenceSycurio compliance and trust
Trust signalCompliance7 records
Sycurio financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sycurio leadership team
Management profileNumber of profiles
Profiles6 records
Sycurio funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sycurio M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sycurio
What does Sycurio do?
Sycurio provides a cloud-based secure payment platform that enables enterprises to capture and process PCI DSS compliant payments across voice, digital, and IVR channels. Its patented DTMF masking technology removes payment card data from the contact center environment entirely, so agents, call recordings, and IT infrastructure never see or hear card numbers. The platform is delivered through three integrated product modules (Sycurio.Voice, Sycurio.Digital, Sycurio.IVR) and integrates with leading CCaaS, CRM, EHR, and PSP platforms.
Is Sycurio a public or private company?
Sycurio is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Sycurio founded?
Sycurio was founded in 2011. It employs 101 to 250 people.
Where is Sycurio based?
Sycurio is headquartered in Guildford, United Kingdom, in the Europe region.
How does Sycurio make money?
One revenue line is on record: secure Payment Solutions.
Who are Sycurio's main competitors?
Broad incumbents on record are Adyen, Verifone, Ingenico (Worldline), Cybersource (Visa) and Stripe. Direct peers are Eckoh, TokenEx (Bluefin), PCI Pal and Semafone (Vonage). PAAY is listed as an emerging player.
Does Sycurio have an API?
Yes. Sycurio offers a documentation portal for technical documentation including Sycurio.Voice and Sycurio.Digital products. The documentation portal provides API and integration documentation for developers. Sycurio.Digital supports API-driven deployment with configurable flows, transaction management, and real-time progress updates. Developer documentation is at docs.sycurio.com/home.
What industry is Sycurio in?
Sycurio's product category is Payment Security Software. Its primary akta.pro industry code is FSAGABAO, POS, SoftPOS & In-Person Acceptance Infrastructure, with a secondary code of FSAGABAF, Tokenization, Network Vaults & Credential Management. Its NAICS code is 52232 and its SIC code is 7374.