What Eckoh does

Eckoh is a UK-headquartered software company that provides a Secure Engagement Platform for contact center payment processing and customer engagement, primarily serving large enterprises in regulated industries. Its platform descopes the contact center environment from PCI DSS compliance by routing sensitive payment data outside the customer's infrastructure, using patented DTMF masking technology in its flagship CallGuard voice product and analogous architectures in ChatGuard, Digital Payments, Payment IVR, and Embeddable Payments. Beyond pure payments security, Eckoh has extended into a Secure AI suite (Conversational AI Agents, AI Summaries, AI Payments) and Operational Insights modules (Secure Recording, Real-Time Transcription, Virtual Floor), often delivered alongside partner services such as Flowroute SIP trunking.

The company monetizes primarily through subscription-based platform licensing and professional services to enterprise customers, sold via a direct, consultative enterprise sales motion targeting Financial Services, Healthcare, Retail & Hospitality, Utilities, Telecommunications, Travel, and Public Sector verticals. Named customers include Kingfisher, O2, BT, Virgin Media O2, Banner Health, BCBS Florida, Allianz, Keurig Dr Pepper, Premier Inn, Transport for London, and Rail Delivery Group — collectively 200+ global enterprises generating 50M+ secure conversations monthly and 1B+ secure interactions annually under PCI DSS Level 1, SOC 2, ISO 27001, ISO 9001, and Cyber Essentials Plus certifications.

Eckoh was founded in 1996, was previously listed on AIM (ticker ECH), acquired Syntec Holdings for £31M in December 2021, and was taken private by Bridgepoint in January 2025 at a £162M enterprise value. It now operates from Hemel Hempstead (UK headquarters) and Omaha, Nebraska (US office) with 51–100 employees, and in February 2026 announced a core partnership with boost.ai to deliver PCI-compliant generative AI agents for regulated industries.

Name

Eckoh

Legal name

Eckoh UK Limited

Website

http://eckoh.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

Eckoh provides a Secure Engagement Platform that descopes enterprise contact centers from PCI DSS compliance via patented DTMF masking, secure AI agents, and omnichannel payment tools. It serves 200+ global enterprises across financial services, healthcare, retail, telecoms, utilities, travel, and public sector.

Ownership category

akta.pro rank

Product category

Contact Center Payment Security

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Integrated Payment Processors (PSP/Acquirer) (FSAMABAA)

akta.pro secondary industry

Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ)

Keywords

• Contact center security
• PCI DSS compliance
• Secure payment processing
• Customer engagement platform
• Conversational AI payments

Headquarters

HQ city

Hemel Hempstead

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Secure Payment Solutions Subscription: Eckoh provides secure customer engagement and payment solutions as a service, likely through annual or multi-year subscription agreements with enterprise customers. The platform approach suggests recurring subscription revenue with implementation and professional services.
2. Platform Licensing: Enterprise licensing of the Secure Engagement Platform for contact centers requiring PCI DSS compliance, with modular solutions that can be deployed individually or as an integrated ecosystem.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Eckoh provides a Secure Engagement Platform that enables enterprise contact centers to capture PCI DSS compliant payments across voice, chat, digital, AI, and self-service channels without exposing sensitive card data to agents, systems, or call recordings. The platform comprises modular products including CallGuard (voice payments), ChatGuard (chat payments), Digital Payments, Payment IVR, Embeddable Payments, Conversational AI Agents, AI Summaries, AI Payments, Secure Recording, Real-Time Transcription, and Virtual Floor, sold primarily through subscription-based licensing to enterprise customers.

Product overview

Eckoh offers a Secure Engagement Platform comprising multiple integrated product modules. The platform has three main pillars: Security & Compliance (CallGuard for voice payments, ChatGuard for chat payments, Digital Payments for multi-channel links, Payment IVR for self-service, and Embeddable Payments for eCommerce), Secure AI (Conversational AI Agents, AI Summaries, and AI Payments), and Operational Insights (Secure Recording, Real-Time Transcription, and Virtual Floor). The platform is designed to secure customer interactions and enable PCI-compliant payments across all contact center channels including voice, chat, AI, and digital, with the goal of transforming contact centers from cost centers into revenue generators.

Differentiator

Problem solved

Functional benefit

Brands

• CallGuard: Eckoh's flagship secure payment solution for agent-assisted payments over the phone, allowing contact center agents to take card payments without hearing, seeing, or accessing card details.
• ChatGuard
• EckohASSIST
• Flowroute

Products and services

• CallGuard Flagship secure voice payment solution enabling contact center agents to take PCI-compliant payments over the phone without hearing, seeing, or accessing card details. Uses DTMF masking to keep sensitive data out of customer contact center environments entirely. Designed for enterprise contact centers in regulated industries.
• ChatGuard Secure chat payment solution allowing organizations to accept PCI-compliant payments and sensitive data directly within chat or chatbot sessions without exposing it to agents or systems. Supports 3D Secure, Apple Pay, Google Pay, and PayPal. Designed for enterprise organizations taking payments in live chat or automated chatbot sessions.
• Digital Payments Secure digital payment platform supporting payments across email, SMS, social media, and other channels via secure payment links. Enables asynchronous payment collection with support for Apple Pay, Google Pay, and card payments. For enterprise customers needing omnichannel payment acceptance.
• Payment IVR Self-service payment IVR solution automating phone payments through an interactive voice system available 24/7. Descopes the contact center environment from PCI DSS compliance while providing DTMF-based card entry with instant confirmation. Designed for enterprise contact centers requiring automated self-service payment collection.
• Embeddable Payments Secure payment interface that can be embedded into any webpage or application to provide PCI DSS compliant eCommerce payments. Designed for enterprise retailers and digital businesses needing compliant checkout without building payment infrastructure in-house.
• Conversational AI Agents Secure conversational AI agent enabling organizations to handle routine customer interactions, deliver 24/7 service, and accept PCI-compliant payments across voice and digital channels. Automates up to 90% of routine customer interactions. For enterprise contact centers seeking secure AI-driven automation.
• AI Summaries Secure AI-generated call summaries that analyze every customer conversation without exposing sensitive data. Enables quality assurance, training, and operational insights from interaction content. For enterprise contact centers needing compliant conversation analytics.
• AI Payments Empowers AI agents with the ability to process payments in any AI platform without risk, enabling PCI-compliant payment processing within AI-driven conversations. Part of Eckoh's Secure AI suite. For enterprises deploying AI agents for customer interactions in regulated industries.
• Secure Recording Secure cloud call recording solution that captures and stores customer conversations while automatically redacting sensitive payment data from recordings, keeping cardholder data out of stored audio. For enterprise contact centers requiring compliant call recording.
• Real-Time Transcription Secure real-time transcription solution providing accurate PCI-compliant call transcriptions, turning voice conversations into searchable text insights without exposing sensitive data. For enterprise contact centers needing compliant conversation analytics.
• Virtual Floor Virtual visualization of the contact center floor providing a real-time view of human and AI agents across different channels and locations. For enterprise contact center operations teams needing unified situational awareness.

Quantifiable outcome

• 50M+ secure conversations monthly, 1B+ secure interactions annually
• +4 more outcomes

Named customers14 records

Segments7 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability9 records

Feature12 records

Partnerships

One partnership is on record.

• boost.aicoreTechnology or Integration · 2 February 2026Eckoh partnered with boost.ai to deliver unmatched innovation, performance, and security in conversational AI. The partnership combines boost.ai's generative AI agents with Eckoh's PCI DSS and SOC2 accredited security platform, enabling enterprises in regulated industries such as banking, healthcare, retail, insurance, and financial services to automate customer interactions and process sensitive information and payments securely while maintaining compliance. Both CEOs characterized the collaboration as enabling organizations to embrace AI-driven automation with confidence.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• TokenEx (Thales): TokenEx, now part of Thales, provides payment data tokenization and PCI scope reduction services used by merchants and platforms; a comparable compliance-layer approach that competes for some of Eckoh's enterprise wallet share.
• Skyflow: Skyflow is a data privacy vault / tokenization vendor that secures sensitive data (PCI, PHI) for AI and customer interaction use cases, an emerging alternative or complement to Eckoh's contact-center specific descoping model.

Direct peers

• CardEasy: CardEasy (an IP Integration product) provides secure card payment capture in contact centers via DTMF tone masking and is a frequent head-to-head competitor to Eckoh CallGuard for secure voice payments.
• PCI Pal: UK-listed PCI Pal is the closest direct peer, offering secure payment solutions specifically for contact centers via DTMF masking and PCI descoping across voice, digital, and chat—overlapping with Eckoh's CallGuard and ChatGuard.
• Semafone: Semafone is a direct competitor in secure phone payments, providing DTMF masking and PCI compliance for agent-assisted and self-service voice transactions in regulated industries—directly comparable to Eckoh's core offering.

Broad incumbents

• Talkdesk: Talkdesk provides AI-powered cloud contact center software to enterprise and regulated customers, often integrating with payment and compliance vendors in a way that competes with Eckoh's platform approach.
• Five9: Five9 is a large cloud contact center vendor offering omnichannel routing and increasingly AI-driven self-service that intersects with Eckoh's secure payment and AI agent capabilities at enterprise customers.
• NICE CXone: NICE's CXone suite is a global CCaaS incumbent providing voice, digital, AI, and payment-handling capabilities to large enterprises, putting it in competition for the same regulated-industry RFPs Eckoh targets.
• 8x8: 8x8 offers unified communications and contact center as a service for regulated industries including healthcare and financial services, overlapping with Eckoh's verticals and increasingly bundling payment-adjacent capabilities.
• Genesys: Genesys is a major cloud contact center platform serving regulated enterprises; it increasingly embeds payment, AI, and compliance capabilities that overlap with Eckoh's broader secure engagement platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/eckoh-plc
• Xx.com/Eckoh

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eckoh