Jackson Energy Authority

Name

Jackson Energy Authority

Legal name

Jackson Energy Authority

Website

https://jaxenergy.com

Company type

Private

Founded year

1959

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Multi-Utility Public Services

NAICS

Utilities (22), Water, Sewage and Other Systems (2213), Electric Power Generation, Transmission and Distribution (2211), Sewage Treatment Facilities (22132)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941), Electric Services (4911), Natural Gas Transmisison & Distribution (4923)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industry

Municipal & Public Gas Utility Sales (EUAAADAE)

Keywords

• Electric utility services
• Natural gas distribution
• Water and wastewater services
• Fiber broadband services
• Municipal utility provider

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Electric Utility Services: JEA purchases wholesale electricity from TVA and resells to end-use customers. Electric rates are base rates with optional rate possibilities, incentives, and credits available. A 5.25% TVA rate increase took effect in October 2024, which JEA passes through to customers without retaining any portion.
2. Natural Gas and Propane Distribution: JEA operates as one of the nation's 1,000+ public natural gas utilities, safely delivering natural gas and propane to homes, businesses, and industries. Revenue is generated through usage-based charges on monthly utility bills.
3. Water and Wastewater Services: JEA provides water delivery and wastewater collection and treatment services. Water fees include water and wastewater charges based on usage. Deduct meters and irrigation meters allow measurement of water not flowing into the wastewater system, charging only water fees.
4. EPlus Broadband Services: EPlus Broadband provides cable TV (EPlus TV6), internet, telephone, and Hosted PBX services to residential and business customers. Services are offered as packages with pricing available on the EPlus Broadband website. The company participates in the federal Affordable Connectivity Program (ACP) offering subsidized broadband packages.
5. Construction and Development Fees: Fees are charged for new utility service connections, service relocations, modifications, extensions, and non-residential deposits. Non-residential deposits are equal to two and one-half times the estimated monthly bill. Installation fees may apply for services like propane tanks, temporary electric service poles, fire hydrant meters, and fiber network termination equipment.
6. Outdoor Lighting Programs: JEA offers decorative lighting, security lighting, and floodlight programs where customers lease lighting equipment. Security lights require signed contracts (40 months for floodlights; one year for security lights). Fees are charged for outdoor lighting installations.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels9 records

Core offering

Jackson Energy Authority is a city-owned public utility that delivers electricity, natural gas, propane, water, wastewater, and broadband telecommunications services to residential and business customers in Jackson, Tennessee and Madison County. The company operates through two customer retail centers, online account portals, and dedicated New Accounts and Economic and Industrial Development departments, providing all major utility services from a single provider with one point of contact.

Product overview

Jackson Energy Authority is a publicly-owned utility providing multiple essential services from a single company. The core offerings include Electric, Natural Gas, Propane, Water, and Wastewater services. Through its EPlus Broadband subsidiary, the company delivers fiber-to-the-home broadband services including Cable TV, Internet, Telephone, and Hosted PBX for business customers. The company also operates EPlus TV6 as a local TV channel. This unified utility model allows customers to receive all major utility services from one provider.

Differentiator

Problem solved

Functional benefit

Brands

• EPlus Broadband: Tennessee's first fiber-to-the-home telecommunications system providing cable TV, high-speed Internet, and telephone services.
• ClearTap
• ProGas

Products and services

• Electric Services Public power utility service delivering electricity to residential, commercial, and industrial customers in the Jackson, Tennessee area. Wholesale electricity is purchased from TVA and resold to end-use customers with optional rate possibilities, incentives, and credits.
• Natural Gas Services Delivery of natural gas to homes, businesses, and industries with standard delivery pressure of seven inches of water column (approximately 0.25 psi). Accessed via two high-pressure natural gas transmission pipeline systems for supply redundancy.
• Propane Services (ProGas)

Quantifiable outcome

• 5.25% electric rate increase effective October 2024, translating to approximately $3.64/month for residential customers
• +5 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• The White HouseminorStrategic or Co-development Partner · 9 May 2022JEA was recognized by the President of the United States in the White House Rose Garden on May 9, 2022 for participation in the Affordable Connectivity Program (ACP). JEA was one of twenty companies recognized, and committed to offering ACP-eligible households high-speed Internet at 100 Mbps through its EPlus Broadband service.
• Team Madison CountycoreStrategic or Co-development PartnerJEA is a member of Team Madison County, partnering with the Jackson Chamber, City of Jackson, Madison County, State of Tennessee, and TVA to promote the economic development of the Jackson, Tennessee area. This partnership works on industrial recruitment, business expansion, and community development initiatives. The Economic and Industrial Development department at JEA participates as part of this collaborative economic development effort.
• Tennessee Valley Authority (TVA)coreStrategic or Co-development PartnerTVA is JEA's wholesale electricity provider. JEA operates as the West TN hub for the TVA electric transmission system with five geographically diverse high-voltage transmission lines (500 kV and 161 kV). JEA also partners with TVA on energy conservation efforts through the Energy Right program, Green Power programs for renewable energy support, and TVA designated Enterprise Data Center sites. TVA's Enterprise Site program designates locations for data center development.
• Southwest Human Resource Agency (SWHRA)minorStrategic or Co-development PartnerSWHRA is a public non-profit agency serving an eight-county region including Madison County. JEA's UtiliCare program collects customer donations on utility bills and disburses them to SWHRA, which uses the funds exclusively for JEA customers needing utility assistance. SWHRA takes a holistic approach providing utility assistance and training opportunities.
• University Engineering Programs (Tennessee Technological University, Union University, University of Tennessee at Martin, University of Memphis, University of Tennessee at Knoxville)minorStrategic or Co-development PartnerJEA partners with Tennessee Technological University, Union University, University of Tennessee at Martin, University of Memphis, and University of Tennessee at Knoxville for its CO-OP Engineering Program. Engineering students (civil, electrical, mechanical) receive real-world training through JEA's co-op program, which counts as one-year engineering experience towards the P.E. exam.
• American Water Works Association (AWWA)minorStrategic or Co-development PartnerJEA's ClearTap water participated in the AWWA Best Tasting Water competition, winning in Tennessee and Kentucky. AWWA is the association representing water professionals, and JEA will compete at the national AWWA Conference and Exposition in 2026.
• American Public Power Association (APPA)coreStrategic or Co-development PartnerJEA participates in APPA programs including the RP3 (Reliable Public Power Provider) designation and APPA Safety Awards. JEA is the only utility in the US to have received the RP3 Diamond Award six consecutive times. APPA advocates for not-for-profit, community-owned utilities across the US.
• American Public Gas Association (APGA)coreStrategic or Co-development PartnerJEA participates in APGA programs including the SOAR (System Operational Achievement Recognition) award. JEA achieved SOAR Gold level in 2019, 2022, and 2025, recognized for excellence in system integrity, system improvement, employee safety, and workforce development. APGA is the national association representing approximately 730 municipally and publicly owned gas distribution systems across 38 states.
• EPlus Broadband Ecosystem (Multiple Data Carriers)coreTechnology or IntegrationJEA's EPlus Broadband telecommunications system offers connectivity to three long-haul fiber companies offering service with multiple data carriers. This provides redundancy and diverse routing for business customers' data connectivity needs.

Scale indicators15 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Memphis Light, Gas and Water: Tennessee's largest municipal multi-utility, serving Memphis and Shelby County with electric, gas, and water. Directly comparable to JEA as a publicly owned multi-utility in the same state with overlapping service lines and a similar governance model.
• Nashville Electric Service: Municipal electric utility serving Nashville, also purchasing wholesale power from TVA. Shares the same wholesale supplier, governance structure (MEAC), and customer mix (residential/commercial/industrial in Tennessee) as JEA.
• Chattanooga EPB Fiber Optics: Municipal utility providing electric and gigabit fiber in Chattanooga, TN. Closest comparable on the EPlus Broadband fiber-to-the-home business, and similarly a publicly owned electric utility serving a Tennessee metro area.
• Knoxville Utilities Board: Municipal multi-utility serving Knoxville and Knox County with electric, gas, water, and wastewater. Direct comparable on the integrated municipal utility model operating in East Tennessee with a similar service portfolio.
• Huntsville Utilities: Municipal utility serving Huntsville, Alabama with electric, natural gas, and water. Comparable as a multi-service municipal utility in the Southeast U.S. with similar industrial recruitment focus and TVA-adjacent power supply dynamics.
• Bristol Tennessee Essential Services: Municipal electric, water, and fiber utility serving Bristol, Tennessee. Comparable scale and product set to JEA, including fiber broadband, within the same Tennessee regulatory context.
• Springfield City Utilities: Municipal utility providing electric, natural gas, water, and broadband in Springfield, Missouri. Comparable multi-utility municipal model with fiber overlay, mid-size city focus, and community-owned governance.

Broad incumbents

• Austin Energy: One of the largest publicly owned electric utilities in the U.S., serving Austin, TX. Broader incumbent comparable on the public power model, governance structure, and competitive rate positioning relative to investor-owned utilities.
• CPS Energy: Largest municipally owned combined electric and natural gas utility in the U.S., serving San Antonio, TX. Broad-incumbent comparable on the integrated electric-and-gas municipal model at materially larger scale.

Others

• TVA (Tennessee Valley Authority): Federal wholesale power provider and upstream supplier to JEA. Included as an ecosystem participant rather than competitor—TVA sets the wholesale electric cost structure that JEA passes through, and jointly designates enterprise data center sites with Deloitte.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/jaxenergy
• YouTubeyoutube.com/user/Jaxenergy
• Facebookfacebook.com/jacksonenergyauthority

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jackson Energy Authority