Ping An Health

What Ping An Health does

Ping An Health (Ping An Good Doctor / Ping An Healthcare and Technology Company Limited) is a Hong Kong-listed (hkg:1833) Chinese online healthcare subsidiary of Ping An Insurance Group, founded in 2014 and headquartered in Shenzhen with operations across integrated finance, enterprise, and personal client segments. The company operates a multi-channel digital health platform comprising a consumer mobile app (Ping An Good Doctor), a B2B corporate health management business, home-based elderly care services, and an AI Doctor service powered by the proprietary Ping An Medical Master® large model. The AI Doctor service operates on an "AI responses in seconds + full-process supervision by licensed physicians" model and is fully embedded across Ping An Group's insurance, banking, auto, and health applications, reaching 90 million monthly active users. The platform connects users to 3,500+ contracted experts from Grade A tertiary hospitals, 5,100 partner hospitals, and 240,000 branded chain pharmacies, supporting services that span online consultations, in-hospital referrals, in-home care, and in-company wellness under an "integrated finance + health and senior care" strategy.

Revenue is generated primarily through three streams: corporate health management subscriptions (RMB 1.3 billion in FY2025, +40.6% YoY, accounting for 23.9% of total revenue); AI Doctor and online healthcare consultation services distributed across the Ping An ecosystem; and full-scenario healthcare services covering online, in-hospital, in-home, and in-company settings. FY2025 total revenue was RMB 5.47 billion (+13.7% YoY), with profit attributable to owners of RMB 379.5 million (+366.1% YoY) — a clear inflection to profitability — and Q1 2026 net profit growth of 138%. The company's go-to-market is fundamentally a B2B2C embedded model: distribution flows through the parent's 90-million-MAU ecosystem, while monetization increasingly comes through enterprise B2B contracts and an emerging senior care / longevity management vertical. Strategic partnerships with the Asia-Pacific Longevity Medicine Society (for the China Health Longevity Index), Discovery Limited (Vitality platform licensing), and Google Cloud (Vertex AI/Gemini) anchor the next phase of growth.

Name

Ping An Health

Legal name

Ping An Health Cloud Company Limited

Website

https://pagd.net

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Ping An Health (Ping An Good Doctor) is a Hong Kong-listed (hkg:1833) Chinese online healthcare subsidiary of Ping An Insurance Group, providing AI-powered telemedicine, corporate health management, and home-based elderly care to consumers and enterprises through the Ping An Medical Master® large model and an embedded distribution network reaching 90 million monthly active users.

Ownership category

akta.pro rank

Product category

Internet Healthcare Services

NAICS

Offices of Physicians (6211)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Hospital-at-Home & Acute Virtual Care Platforms (HLALABAC)

Keywords

• Internet healthcare services
• AI medical consultation
• Telemedicine platform
• Corporate health management
• Home-based senior care

Headquarters

HQ city

Shanghai

HQ country

China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Corporate Health Management Business: B2B corporate health management and employee wellness programs. Generated RMB 1.3 billion in revenue in FY2025, up 40.6% YoY, accounting for 23.9% of total revenue. A primary growth driver for the company.
2. AI Doctor / Online Healthcare Consultation Services: AI-powered medical consultation services integrated across Ping An Group applications (Ping An Jin Guan Jia, Ping An Auto Owner, Ping An Pocket Bank, Ping An Le Health), serving 90 million monthly active users. Connects users to over 3,500 contracted experts from Grade A tertiary hospitals, 5,100 partner hospitals, and 240,000 branded chain pharmacies. Provides services spanning online, in-hospital, in-home, and in-company settings.
3. Healthcare Services (Full-Scenario): Full-scenario healthcare services spanning online consultations, in-hospital services, in-home care, and in-company wellness. Includes services such as precise triage, expert appointment booking, and emergency medication delivery within one hour.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Ping An Health operates an AI-powered internet healthcare platform that delivers online medical consultations, AI symptom screening, hospital referrals, expert appointment booking, in-home senior care, and corporate employee wellness services. Its core engine, the Ping An AI Doctor service, runs on the proprietary Ping An Medical Master® large model and connects users across the Ping An Group ecosystem to a network of 3,500+ contracted hospital experts, 5,100 partner hospitals, and 240,000 branded chain pharmacies for emergency medication delivery and full-scenario healthcare services.

Product overview

Ping An Healthcare and Technology Company Limited (Ping An Good Doctor) operates a comprehensive online healthcare platform centered on the Ping An Good Doctor App and the AI-powered Ping An AI Doctor service. The company offers a multi-channel service system spanning integrated finance, enterprise, and personal client segments, providing services that cover online consultations, hospital referrals, home-based care, and corporate wellness management. The Ping An AI Doctor service, powered by the Ping An Medical Master® large model, serves as the core AI engine providing instant symptom screening and health risk assessment with physician oversight. The Ping An Longevity Management Service System integrates AI-powered express services, global emergency assistance, and home-based care within an 'integrated finance + health and senior care' strategy. The Corporate Health Management Business is a separate B2B revenue segment serving enterprise clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Ping An AI Doctor (Ping An AI Doctor Service) AI-powered doctor consultation service powered by the Ping An Medical Master® large model; provides AI symptom screening, condition assessment, medication guidance, and health risk assessments within seconds with full-process supervision from licensed physicians. Connects users to 3,500+ contracted experts from Grade A tertiary hospitals, 5,100 partner hospitals, and 240,000 branded chain pharmacies.
• Ping An Good Doctor App (Ping An Good Doctor Mobile Application) Mobile application providing internet healthcare and family doctor services, including AI-powered medical consultations, health risk assessments, hospital expert access, pharmacy services, and home-based senior care features. Available on iOS and Android and integrates across the company's integrated finance, enterprise, and personal client channels.
• Corporate Health Management Business B2B enterprise health management service for corporate clients, providing employee wellness programs, integrated healthcare benefits packages, online consultations, hospital referrals, and AI clinical assistance for large enterprise workforces.
• Ping An Longevity Management Service System Integrated longevity management service system under the 'integrated finance + health and senior care' strategy, providing AI-powered express services, global emergency assistance, home-based services, and proactive health management for China's aging population.
• Home-based Elderly Care Service Home-based senior care service featuring intelligent monitoring equipment (millimeter-wave radar for fall detection, smart mattresses for health monitoring, smart speakers for voice commands), 7x24-hour butler services, and a 'Safety Prevention-Monitoring-Response-Rescue' mechanism for elderly customers.
• Drug Information Service Drug information service on the Ping An Good Doctor platform, supported by Drug Network Transaction Service Third-Party Platform filing and Internet Drug Information Service filing.

Quantifiable outcome

• AI Doctor serves 90 million monthly active users; AI Doctor reached nearly 12 million annual users
• +4 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• Discovery Vitality (Discovery Limited)coreStrategic or Co-development PartnerPing An Health Insurance is a partner insurer licensing Discovery's AI-powered Vitality platform in China. Discovery's Vitality AI platform integrates Google Cloud's Vertex AI infrastructure and Gemini models with behavioral and clinical datasets spanning approximately 60 million life-years of health information to generate personalized health recommendations. This is part of Discovery's capital-light international expansion strategy, licensing the Vitality platform to partner insurers.
• Google CloudcoreTechnology or IntegrationGoogle Cloud's Vertex AI infrastructure and Gemini models power Discovery's Vitality AI platform, which Ping An Health Insurance is licensing in China. This technology integration enables personalized health recommendations based on behavioral and clinical data.
• Asia-Pacific Longevity Medicine SocietycoreStrategic or Co-development PartnerPing An Good Doctor announced it will jointly release a white paper with the Asia-Pacific Longevity Medicine Society and launch the 'China Health Longevity Index (CHLI)' as part of its upgraded 'Ping An Longevity Management Service System' under the 'integrated finance + health and senior care' strategy.
• Ping An Group Ecosystem (Internal)coreOEM/ Whitelabel/ Licensing PartnerPing An Good Doctor's AI Doctor service is fully embedded across Ping An Group's core applications including Ping An Jin Guan Jia, Ping An Auto Owner, Ping An Pocket Bank, and Ping An Le Health. This internal ecosystem integration provides access to 90 million monthly active users across the Ping An Group's insurance, banking, auto, and health verticals.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• JD Health International: Hong Kong-listed (6618.HK) Chinese online healthcare platform offering telemedicine, pharmaceutical retail and consumer healthcare services. Direct competitor to Ping An Health in AI-driven consultations, online pharmacy and corporate health management, with a similarly large user base anchored in JD's e-commerce ecosystem.
• Alibaba Health Information Technology: Hong Kong-listed (0241.HK) Alibaba Group healthcare arm providing pharmaceutical e-commerce, telehealth, AI diagnostics and medical services. Directly comparable to Ping An Health on platform model, scale and AI strategy, with distribution driven by Alibaba's Taobao and Tmall ecosystem.
• We Doctor (We Doctor Holdings): Tencent-backed Chinese online healthcare platform combining hospital appointment booking, online consultations, AI health management and internet hospitals. Directly competes with Ping An Health's AI Doctor service across the same consumer and B2B2C channels.
• Chunyu Doctor (Beijing Chunyu Tianxia Network Technology): One of China's earliest mobile telemedicine apps, providing online consultations and family doctor services. Directly comparable to Ping An Good Doctor's consumer app on AI-assisted consultation and physician network aggregation.

Emerging players

• Haodf.com (Padoodle Technology): China's leading physician appointment and online consultation platform focused on specialist doctors at top hospitals. Comparable to Ping An Health's appointment booking and in-hospital referral offerings, with stronger specialist-physician depth but less broad consumer ecosystem reach.
• DXY (Dingxiang Yuan): China's largest online physician community expanding into consumer telehealth, chronic disease management and AI clinical decision support. Comparable to Ping An Health's physician network and chronic/longevity management plays, though with a stronger clinical-content heritage.
• Included Health (Doctor On Demand / Grand Rounds): US-based integrated virtual care and care navigation platform serving employers and health plans. Comparable to Ping An Health's corporate health management segment and AI-assisted navigation play, illustrating the global template for B2B virtual primary care that Ping An is replicating in China.

Broad incumbents

• Tencent Health: Healthcare vertical of Tencent, providing AI medical imaging, clinical decision support and consumer health tools inside WeChat ecosystem. Operates broadly across Chinese digital health rather than as a pure-play telemedicine platform, making it a broader incumbent relative to Ping An Health.
• Baidu Health (Baidu Health Science & Technology): Baidu-controlled healthcare business combining AI medical consultations, health content, drug information and chronic disease management. Overlaps with Ping An Health's AI Doctor and longevity strategy but is part of Baidu's broader portfolio rather than a specialized telemedicine operator.

Others

• Discovery Limited (Vitality platform): South African financial services group whose AI-powered Vitality platform (on Google Cloud Vertex AI/Gemini) is licensed to Ping An Health Insurance in China. Strategic technology partner rather than a competitor, but provides a useful benchmark for AI-driven health engagement and longevity products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PAGoodDoctor
• LinkedInlinkedin.com/company/ping-an-good-doctor

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ping An Health