City of Broken arrow

What City of Broken arrow does

The City of Broken Arrow is a municipal government entity headquartered at 220 S First Street, Broken Arrow, Oklahoma, spanning approximately 60 square miles across Tulsa and Wagoner Counties. Founded in 1903 and operating under a Council-Manager form of government with a five-member City Council led by Mayor Debra Wimpee and administered by City Manager Michael Spurgeon, it serves as the 4th largest city in Oklahoma with an estimated population of 124,991 (U.S. Census Bureau, 2025). Population grew 14.8% from 2010 to 2020, making it the fastest growing incorporated municipality in the state.

Core services are delivered through a centralized municipal platform built on Granicus (legislative management and council meeting streaming), the My Broken Arrow Action Center mobile app (iOS/Android), and integrated payment portals including Water Smart (utility billing), Municipal Online Payments (court citations), and Pay Ambulance (EMS billing). Service distribution combines in-person City Hall access, specialized locations (Public Safety Complex, 4 tag agencies, 2 libraries, Senior Center), digital portals, and the visitbrokenarrowok.com tourism sub-brand. Communications run through social media (Facebook, Twitter/X, Instagram, YouTube, LinkedIn, Nextdoor), the monthly Focus newsletter, emergency phone alerts, livestreamed council meetings, and the Cox Cable 24 government access channel.

Revenue is generated through a diversified municipal model: property taxes collected via Tulsa and Wagoner County assessors, sales taxes (city share of 3.55% on a total 8.417% rate in Tulsa County), recurring water/sewer/trash utility billing, one-time building and business licenses and permits, transactional fines and fees, and subscription-style EMS ambulance billing. The FY2027 Municipal Budget adopted June 15, 2026 includes $487,039,048 in total planned expenditures. Two internal authorities—Broken Arrow Economic Development Authority (BAEDA) and Broken Arrow Municipal Authority (BAMA)—manage economic development and water/sewer/solid waste financing respectively. Key partnerships include the Muscogee Nation, Tulsa Transit, Public Service Company of Oklahoma (AEP-PSO), Oklahoma Natural Gas, and the Tulsa Health Department.

Name

City of Broken arrow

Legal name

City of Broken Arrow

Website

https://brokenarrowok.gov

Company type

Private

Founded year

1903

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Broken Arrow is a municipal government entity in northeast Oklahoma serving 124,991 residents across 60 square miles in Tulsa and Wagoner Counties. Founded 1903, it operates under a Council-Manager form delivering public safety, utilities, parks, permitting, and economic development with an FY2027 budget of $487 million.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Water and Sewer Line and Related Structures Construction (23711), Utility System Construction (2371)

SIC

Water, Sewer, Pipeline, Comm & Power Line Construction (1623), Water Supply (4941), Electric, Gas & Sanitary Services (4900), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Emergency Response & Sewer Repair (Blockages, Collapses) (EUANACAL)

Keywords

• Municipal services
• Public utilities
• Public safety
• Parks and recreation
• Economic development

Headquarters

HQ city

Oklahoma City

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Property Taxes: Property taxes collected through Tulsa County and Wagoner County assessors for city operations and services.
2. Sales Taxes: City sales tax of 3.55% in Tulsa County (total 8.417%), with varying rates in Wagoner County. Major revenue source for municipal operations.
3. Utility Billing: Water, sewer, and trash services billed to residents and businesses. Most residents receive water/sewer/trash from the City; some use Rural Water District 4 or private trash haulers.
4. Licenses and Permits: Business licenses, building permits, and various operational permits generating revenue for the city.
5. Fines and Fees: Court fines, alarm permits, and various service fees including fireworks violation fines ($274/499/549 plus court costs).
6. EMS/Ambulance Billing: Emergency medical services billing for ambulance transport and emergency response.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

The City of Broken Arrow is a municipal government providing essential public services to approximately 124,991 residents and local businesses in northeast Oklahoma. Core offerings include water, sewer, and solid waste utilities; police, fire, and EMS public safety services; parks, recreation, pools, and community centers; building permits, inspections, and business licensing; municipal court operations; economic development programs; and public transit information. The city delivers services through a combination of in-person City Hall service, online portals, a mobile app, payment drop boxes, and community facilities.

Product overview

City of Broken Arrow operates a unified municipal services platform consisting of a central government services portal as a core product, complemented by specialized modules including the Action Center mobile app for issue reporting, an integrated online payment system connecting to Water Smart and Municipal Online Payments for utility bills and court fines, a Citizen Self Service Portal for permit and development applications, and a dedicated tourism portal. The platform also provides public transit information, EV charging station locator, and community engagement tools including newsletters and emergency alerts. The product portfolio is built on the Granicus civic engagement platform (Connecting People and Government) and provides residents access to all municipal services including police, fire, utilities, parks, planning, and economic development through a single digital entry point.

Differentiator

Problem solved

Functional benefit

Products and services

• Water, Sewer, and Solid Waste Utility Services Recurring municipal utility service delivering water, sewer, and solid waste (trash and recycling) to residents and businesses within city limits. Most residents receive service from the City; some use Rural Water District 4 or private trash haulers. Billed through the Water Smart platform at brokenarrowok.watersmart.com.
• Police Services Law enforcement, patrol, investigations, community engagement, and emergency response services provided by the Broken Arrow Police Department located at the Public Safety Complex (1101 N. 6th St). Staffed by 157 Police Officers and 63 civilian personnel plus volunteers. Includes non-emergency dispatch, records, and community programs.
• Fire and EMS Services Fire suppression, rescue, and emergency medical services including a Fire/Rescue Subscription Service and LifeRide program. Provides free smoke detectors, public education, community CPR, and EMS/ambulance billing through bafd.payambulance.com for services from October 1, 2023 onward.
• Parks and Recreation Services Operates municipal parks (including Elam Park, Liberty Trail), community centers, swimming pools, splash pads, dog park, cemetery, sports facilities, and recreational programming. Includes special events such as Rooster Days, Tuesdays in the Park, and Farmers Market. Pool passes available at $2.50 on July 4, 2026 for America's 250th celebration.
• Building Permits, Inspections, and Business Licensing Regulatory services providing business licenses, building permits, inspections, code enforcement, address requests, and various operational permits including fireworks permits, alarm permits, and wastewater discharge permits. Online forms and applications available through the Citizen Self Service Portal.
• Municipal Court Services Municipal court adjudicating traffic tickets, code violations, fireworks violations, and other municipal offenses. Court fines payable online through brokenarrowok.municipalonlinepayments.com. Fireworks violation fines range from $274/$499/$549 plus court costs.
• My Broken Arrow Action Center Mobile App Mobile application for iOS and Android devices enabling residents to report non-emergency issues such as potholes, streetlight outages, tall grass, and code violations. Available on the Apple App Store (id1640359308) and Google Play Store.
• Public Transit and EV Charging Access

Quantifiable outcome

• Population growth of 14.8% from 2010 to 2020
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Muscogee NationcoreStrategic or Co-development PartnerCollaborative relationship with Muscogee Nation located within the city boundaries. The city enjoys a collaborative relationship with the tribe to best serve its shared citizenry.
• John 3:16 MissioncoreOthersGiving That Makes Cents campaign partnership where citizens can donate to John 3:16 Mission via text (BA to 50155). The mission provides hot meals and safe shelter to individuals in need. 100% of donations support the mission.
• Oklahoma Blood InstituteminorOthersPartnership for community blood drives as part of America's 250th celebration, working toward a goal of collecting 250 pints of blood.
• Tulsa TransitcoreOthersTulsa Transit offers limited service within Broken Arrow and a Park & Ride express commuter service to Downtown Tulsa.
• Public Service Company of Oklahoma (AEP-PSO)coreOthersPSO provides electrical service to all of Broken Arrow as a division of American Electric Power.
• Oklahoma Natural GascoreOthersOklahoma Natural Gas provides natural gas service to Broken Arrow residents and businesses.
• Cox CommunicationsminorOthersCox Communications provides cable TV, internet, home telephone, and home security services in Broken Arrow.
• Tulsa Health DepartmentcoreOthersTulsa Health Department serves Broken Arrow area residents with public health services at their Tulsa location.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Norman: Oklahoma city of comparable scale (~130K residents) providing the same municipal services and competing for state-level recognition and growth. Comparable on budget scale, service portfolio, and statewide competitive positioning.
• City of Yukon: Oklahoma City metro suburb providing standard municipal services and competing for similar residential in-migration patterns. Comparable in governance model and growth-stage characteristics.
• City of Jenks: Adjacent Tulsa suburb competing for the same in-migration demographic, with comparable municipal services and economic development focus. Directly comparable in scale, governance structure, and resident profile.
• City of Bixby: Tulsa suburb in the same regional labor market, offering similar municipal services and competing for residential growth. Comparable in size band, service mix, and growth-stage characteristics.
• City of Midwest City: Oklahoma City metro municipality of similar size, providing the same municipal services including water/sewer utilities, public safety, and parks. Comparable in service mix and municipal budget scale.
• City of Owasso: Tulsa metro suburb providing the same core municipal services and competing for population and commercial growth. Closely comparable in size, demographic profile, and service delivery model.
• City of Moore: Oklahoma City metro municipality offering the same municipal services with similar scale and growth trajectory. Comparable in budget size, population band, and service portfolio.
• City of Edmond: Oklahoma City metro suburb similar in size and demographic profile, offering comparable municipal services and quality-of-life amenities. Closely comparable on livability rankings and growth profile.
• City of Tulsa: Largest municipality in the Tulsa metro, providing the same core municipal services (water, sewer, police, fire, parks, permitting) to a shared regional population. Most directly comparable peer given overlapping jurisdiction, workforce, and economic base.

Others

• Muscogee Nation: Sovereign tribal nation located within Broken Arrow's boundaries with which the city maintains a collaborative relationship to serve shared citizenry. Functions as an adjacent government entity with overlapping service territory and parallel governance.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cityofba
• YouTubeyoutube.com/user/CityofBrokenArrow
• Facebookfacebook.com/cityofba
• LinkedInlinkedin.com/company/cityofbrokenarrow
• Instagraminstagram.com/cityofba

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Broken arrow