U.S. Department of Veteran Affairs

What U.S. Department of Veteran Affairs does

The U.S. Department of Veterans Affairs (VA) is a federal executive department of the United States government, established as a Cabinet-level agency on March 15, 1989, succeeding the Veterans Administration (originally established 1930). The VA delivers integrated benefits and services to U.S. veterans including healthcare, disability compensation, education benefits (GI Bill), home loan guarantees, life insurance, vocational rehabilitation, and burial benefits. It serves approximately 9 million enrolled veterans through 1,380 medical facilities, 300+ Vet Centers, a 24/7/365 call center and crisis line, and digital platforms (VA.gov and the VA Health and Benefits App with 4M+ downloads), supported by a workforce of approximately 320,000 employees.

The VA's core technology stack is anchored by the Oracle Health (formerly Cerner) Federal Electronic Health Record, deployed under the Federal Electronic Health Record Modernization (EHRM) program to replace legacy VistA systems (some over 40 years old) across 170 medical centers by 2031 at a lifecycle cost estimated between $16.1B and ~$50B. The VA operates the largest enterprise AI portfolio among federal agencies — 367 use cases (up from 227 in 2024) used by 50,000+ personnel — including REACH VET (predictive analytics flagging 130,000+ veterans at elevated suicide risk), VA GPT (95,000+ users reporting 2-3 hours saved weekly), AI-assisted colonoscopy (21% adenoma detection increase), and a Booz Allen Hamilton-built claims document processing pipeline that reduces 1,300-page claim files to 10 relevant documents. Strategic partners include Oracle Health, Accenture Federal Services, Booz Allen Hamilton, Microsoft, WellHive, and Knowtex.

The VA's revenue model is rooted in congressional appropriations rather than commercial sales. The FY2027 budget request totals $488 billion, including $195 billion in compensation and pension payments distributed to 6.9M+ veterans and survivors in 2025, $4.8 billion in FY2026 facility modernization, and $4.2 billion requested for EHR modernization. Distribution operates through direct-to-consumer channels (VA.gov, mobile app, in-person facilities), enterprise procurement (Community Care Network $700B 10-year IDIQ administering ~40% of VA care, T4NG2 $60B task-order vehicle), and channel partnerships with private healthcare providers including Florida Cancer Specialists, WellHive, DSS/Sightview, Lucid Diagnostics, and CareView Communications.

Name

U.S. Department of Veteran Affairs

Legal name

U.S. Department of Veterans Affairs

Website

https://va.gov

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1–10 employees

Short description

The U.S. Department of Veterans Affairs is a federal executive department delivering integrated healthcare, disability compensation, education, housing, and memorial benefits to 9 million enrolled veterans through 1,380 medical facilities and digital platforms, funded by congressional appropriations.

Ownership category

akta.pro rank

Product category

Government Veterans Healthcare and Benefits Services

NAICS

Administration of Veterans' Affairs (923140), Administration of Veterans' Affairs (92314), Vocational Rehabilitation Services (62431), Insurance and Employee Benefit Funds (5251), Health and Welfare Funds (52512)

SIC

Services-Health Services (8000), Accident & Health Insurance (6321), Life Insurance (6311), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Veterans Affairs & Military Family Services (BPAIAHAL)

akta.pro secondary industries

Veterans/Military Hospitals & Federal Health Systems (HLAFAAAH), Veterans & Military Family Benefits Administration (BPAIAKAI), Disability Benefits Administration (BPAIAKAC), Benefits Administration (BPACAPAC)

Keywords

• Veterans healthcare services
• Disability benefits administration
• Federal benefits delivery
• Electronic health records
• Veterans medical care

Headquarters

HQ city

Washington

HQ country

United States

HQ region

North America

Offices29 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Federal Congressional Appropriations: Primary funding source via annual appropriations bills; VA proposed $488 billion budget for fiscal 2027. Funding flows through Military Construction, Veterans Affairs, and Related Agencies Appropriations Act. Treasury-general funded.
2. Service & Delivery Fees (Patient/Third-Party): Modest revenue from third-party billing for veteran care and Federal Supply Schedule contracts where vendors pay administrative fees for access to VA procurement system (e.g., $2,000 per EsoGuard test).

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels8 records

Core offering

The U.S. Department of Veterans Affairs is a federal executive department that delivers integrated healthcare, disability compensation, education benefits (GI Bill), home loans, life insurance, vocational rehabilitation, and burial benefits to approximately 9 million enrolled U.S. veterans through 1,380 medical facilities, 300+ Vet Centers, the VA.gov digital portal, and the VA Health and Benefits App. It also operates the Veterans Crisis Line and Community Care Network to extend care access, processing a record 3,001,734 disability claims and distributing $195 billion in benefits in FY2025.

Product overview

The U.S. Department of Veterans Affairs (VA) operates a federal, platform-plus-modules portfolio of digital products and services that supports U.S. veterans across health care, benefits, and memorial affairs. The unifying core platform is VA.gov, paired with the VA Health and Benefits mobile app as the consumer-facing entry point, and the Federal Electronic Health Record (EHR) built on Oracle Health as the clinical data backbone. Generative-AI capabilities are layered across the stack via VA GPT and Microsoft 365 Copilot Chat for staff. Operational sub-systems include the Enterprise Patient Scheduling (EPS, powered by WellHive), the Readiness and Employment System (RES, on Appian), the AI-powered claims document processing pipeline (Booz Allen Hamilton / Amazon Textract), and the AI-powered VBA fraud detection tool. Veteran-facing services include the Veterans Crisis Line, REACH VET suicide-prevention program, VA Partial Claim Program, Veteran Interoperability Pledge (VIP), Community Care Network (CCN), GI Bill education benefits, VA Life Insurance, VA Home Loan Program, and the National Cemetery Administration.

Differentiator

Problem solved

Functional benefit

Brands

• VA Health and Benefits App: Mobile application launched by the VA for refilling prescriptions, messaging care teams, and managing VA benefits; reached 4 million downloads.
• VA.gov

Products and services

• VA.gov VA's primary public-facing web portal serving as the digital front door for veterans, service members, and family members to access health care enrollment, file disability compensation claims, manage GI Bill education benefits, apply for VA-backed home loans, manage life insurance, plan burials, and handle many other VA services online.
• VA Health and Benefits App Official mobile application of the VA, enabling veterans to manage health care appointments, prescriptions, claims, and benefits from iOS and Android devices; reported with 4M+ downloads.
• VA Health Care Comprehensive medical care services for eligible U.S. veterans delivered through 1,380 medical facilities and outpatient clinics, including primary care, specialty care, mental health services, hospital care, prescriptions, and emergency care. Serves approximately 9 million enrolled veterans annually.
• Disability Compensation and Pension Benefits Monthly tax-free monetary benefits paid to veterans with service-connected disabilities and to surviving spouses, dependents, and parents of deceased veterans. Processed a record 3,001,734 disability claims in FY2025; backlog reduced by 63% to below 100,000 since January 2025. Includes 2026 cost-of-living adjustment of 3.2% raising maximum monthly compensation above $3,750 for 100% disabled veterans.
• GI Bill Education Benefits Education assistance benefits program providing tuition, housing, and stipends to veterans pursuing college, trade, and other approved education programs. Includes Post-9/11 GI Bill and related programs providing up to 36-48 months of education benefits.
• VA Home Loan Program Home loan guaranty program that helps eligible veterans obtain, retain, and modify mortgages through VA-backed lending with no down payment required. Includes the new VA Partial Claim Program to assist veterans who have defaulted on VA-backed home loans to avoid foreclosure.
• VA Life Insurance Portfolio of life insurance products administered by the VA for veterans, servicemembers, and their families, including Servicemembers' Group Life Insurance (SGLI), Veterans' Group Life Insurance (VGLI), and Service-Disabled Veterans Insurance (S-DVI).
• National Cemetery Administration VA program providing burial and memorial services for eligible veterans and their dependents at national and state veterans cemeteries, including headstones, markers, medallions, and Presidential Memorial Certificates.
• Veterans Crisis Line 24/7/365 crisis support service accessible by phone, text, and online chat that connects veterans in crisis with trained responders; complemented by AI-powered analysis of crisis line call data for imminent suicide risk detection.
• Community Care Network (CCN) VA's network of community-based, non-VA health care providers through which eligible veterans receive care when VA facilities cannot provide timely services; partner organizations include Florida Cancer Specialists (tele-oncology), WellHive (Enterprise Patient Scheduling), DSS/Sightview (eye care), and Lucid Diagnostics (cancer screening).
• Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program Federal grant program providing funding to community-based organizations for suicide prevention services for veterans; $112M in grants available in FY2026, with cumulative $210M awarded to 100+ organizations since 2022.
• VA Automobile Grants and Adaptive Sports Grants VA Automobile Grants for veterans with service-connected disabilities ($27,074.99 grant amount, with AUTO Act allowing reapplication every 10 years) and adaptive sports grants ($16M in 2026) supporting disabled veteran participation in sports and recreation.
• Veteran Readiness and Employment (VR&E) Program Vocational rehabilitation and employment program for veterans with service-connected disabilities, helping them prepare for, find, and maintain suitable employment or achieve independent living goals. Supported by the modernized Readiness and Employment System (RES) on the Appian low-code platform.
• VA Rural Transportation Grants VA Boosts program providing $7M in rural transportation grants in 2026 to support veteran access to healthcare services in rural communities.

Quantifiable outcome

• Disability claims backlog reduced by 63% to below 100,000 since January 2025
• +15 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability12 records

Feature8 records

Partnerships

20 partnerships are on record, tiered flagship, core and minor.

• Oracle Health (formerly Cerner)flagshipStrategic or Co-development PartnerCore partner for the $16-50B Federal Electronic Health Record Modernization (FEHRM) program. Oracle Health EHR deployed at 14 medical centers by mid-2026 with 13 planned deployments in 2026 alone. Oracle completed more than 3,000 functional changes to improve system stability. Contract renegotiated to include additional accountability measures.
• Accenture Federal ServicesflagshipImplementation/ SI/ Consulting PartnerSelected for 4.5-year contract (announced February 2026) to support the VA's Electronic Health Record Modernization (EHRM) program. Will provide strategic system integration, enterprise-wide transformation, legacy continuity and transition support, and change management services for the Veterans Health Administration to replace legacy systems with Oracle Health EHR serving 9M+ Veterans.
• Booz Allen HamiltoncoreTechnology or IntegrationCo-developed AI-powered intelligent document processing system using Amazon Textract for VA claims processing. System reduces each veteran's claims file from ~1,300 pages to 10 relevant documents and enables reviewers to find relevant evidence ~9x faster. Contributed to 57% backlog reduction and processing of record 3,001,734 claims in FY2025.
• Microsoft (Microsoft 365 Copilot Chat)coreTechnology or IntegrationMicrosoft Copilot Chat deployed at VA alongside VA GPT as a generative AI tool for clinicians. OIG report found VA failed to classify these generative AI chatbots as high-impact use cases despite clinical use, with 79 of 135 prompts on VA's AI Teams channel being clinical in nature.
• Document Storage Systems, Inc. (DSS)coreTechnology or IntegrationPartnered with Sightview to integrate Sightview's electronic health record (EHR) solution into VA's existing EHR system. DSS serves as SaaS and cloud service provider for VA. Partnership enables VA eyecare professionals to access a purpose-built eyecare EHR with single-screen patient data capture, reducing clinical burden and increasing face-to-face time with patients.
• WellHive Holdings, LLCcoreTechnology or IntegrationEnterprise Patient Scheduling (EPS) powered by WellHive technology enables VA staff to schedule approved community care appointments directly into participating providers' existing scheduling systems. EPS deployed at 140 VA medical centers nationwide supporting over 7M Veterans; appointments scheduled in under 7 minutes on average. AMA published guidance April 23, 2026 validating EPS.
• Allarity TherapeuticscoreStrategic or Co-development PartnerConducting VA-funded Phase 2 clinical trial (NCT06681220) of stenoparib + temozolomide for relapsed small cell lung cancer. Trial enrolling across 11 VA medical centers, fully funded by VA's Special Emphasis Panel on Precision Oncology. Stenoparib is dual PARP/WNT pathway inhibitor that crosses blood-brain barrier.
• Hoth TherapeuticscoreStrategic or Co-development PartnerConducted HT-VA CRADA study with VA and Emory University on parenteral GDNF for fatty liver disease/MAFLD. Treatment demonstrated statistically significant reduction in Srebf1 (fat production gene) and increased Pparα, outperforming semaglutide in gene expression markers. Planning additional preclinical validation and strategic partnerships for clinical development.
• AllelicaminorStrategic or Co-development PartnerPartnering with VA on clinical trial using Allelica's coronary artery disease polygenic risk score and pharmacogenetics testing. Trial assesses statin tolerance and personalized lipid-lowering strategies for veterans not on cholesterol medication. Aligns with 2026 ACC/AHA guidelines including CAD-PRS as risk-enhancing factor.
• Florida Cancer Specialists & Research InstitutecoreImplementation/ SI/ Consulting PartnerCollaborates with VA on National TeleOncology Program providing cancer care access for veterans. Offers rapid 72-hour appointments, telehealth services, molecular profiling personalized treatments, and 180+ clinical trials at 29 clinics statewide. President Dr. Lucio N. Gordan presenting at ASCO 2026 Annual Meeting. Received $1M Florida Cancer Innovation Fund grant.
• Lucid Diagnostics (EsoGuard)coreTechnology or IntegrationAwarded VA contract for EsoGuard Esophageal DNA Test, making screening available at VA hospitals and clinics serving 9M+ enrolled veterans. Contract issued under VA Federal Supply Schedule with pricing matching Medicare rates at approximately $2,000 per test. Represents significant expansion of esophageal cancer screening access.
• KnowtexcoreTechnology or IntegrationAmbient clinical AI platform launched at VA Kansas City site. Builds on previously announced $15M VA contract. Deployment validates clinical-grade AI performance in live federal healthcare environment; positioned for multi-phase nationwide rollout across VA primary care.
• GovCIOcoreImplementation/ SI/ Consulting PartnerModernizing VA's Readiness and Employment System (RES) for the Veteran Readiness and Employment (VR&E) program. Completed Phase 1 nearly a month ahead of schedule using Agile DevSecOps approach and Appian low-code platform. Reduced average application processing times from 7 days to just over 2 days.
• Encore JV1coreChannel Partner/ Reseller/ DistributorAwarded potential 5-year, $153 million contract to provide contact center staffing support for VA's Veterans Experience Office. Requires 360+ personnel to operate 24/7/365 call center that handled ~1.57M inquiries in FY2024 related to VA benefits, directory assistance, and VA.gov technical support.
• Uniformed Services University (USU) / National Cancer Institute / Defense Centers for Public Health-Aberdeen / Canadian Department of National DefensecoreStrategic or Co-development PartnerCo-organized second annual Military Environmental Epidemiology Symposium (MEES) at USU on April 30, 2026, drawing 300+ attendees from advocacy groups and academic institutions. Sessions covered Job Exposure Matrices, PFAS exposure, extreme temperature effects, noise exposure, and particulate matter impact on service members and veterans.
• University of Kansas / Kelsie Forbush (HiTOP research)minorStrategic or Co-development PartnerResearch collaboration applying HiTOP (Hierarchical Taxonomy Of Psychopathology) model to treat veterans with mental health conditions and eating disorders. Forbush received VA pilot grant to develop mobile health treatment based on the model.
• Defense Health Agency (DHA)flagshipStrategic or Co-development PartnerInter-agency partnership for electronic health record integration (Federal EHR serving 18M+ servicemembers, veterans, and families across VA, DoD, U.S. Coast Guard, and NOAA) and data-sharing initiatives for AI-first enterprise strategy. GAO criticized insufficient cybersecurity/privacy collaboration between VA's FEHRM office and partner agencies.
• Department of Justice (DOJ)flagshipStrategic or Co-development PartnerSigned memorandum of understanding in March 2026 regarding state court guardianship for veterans. Project Safe Harbor partnership allows VA attorneys to be appointed as special assistant U.S. attorneys to initiate guardianship proceedings for veterans deemed mentally unfit with no next of kin, targeting ~700 veterans in five cities.
• Lava Enterprise, LLC (Service-Disabled Veteran-Owned Small Business)minorChannel Partner/ Reseller/ DistributorAwarded $118,290 federal contract with VA to provide janitorial and custodial services at Fayetteville National Cemetery in Arkansas from June 2026 through May 2031, with option years extending through 2031. Highlights continued importance of Service-Disabled Veteran-Owned Small Business programs.
• Tomah VA Medical Center (on-site visit)minorOthers

Scale indicators28 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• NHS England: NHS England operates the UK's largest integrated public healthcare system serving 55M+ patients — the closest international analogue to VA's model of single-payer federal healthcare delivery with universal coverage for a defined population.
• U.S. Department of Health and Human Services: HHS is the Cabinet-level parent of CMS, NIH, FDA, and CDC — the federal department most directly comparable to VA in scope, with overlapping public health, benefits administration, and regulatory responsibilities across the U.S. healthcare system.

Direct peers

• Defense Health Agency: The Defense Health Agency operates the Military Health System providing healthcare to 9.6 million active-duty service members, retirees, and families — the most direct federal counterpart to VA's healthcare delivery mission. Shares the FEHRM platform and serves as VA's primary interoperability partner for the Federal Electronic Health Record.
• Indian Health Service: IHS provides healthcare to 2.6M American Indian and Alaska Native patients through a federal hospital and clinic system — comparable to VA in operating a federally administered integrated healthcare delivery network for a defined beneficiary population, with similar challenges around EHR modernization and rural access.
• TRICARE: TRICARE is the DoD's healthcare program providing civilian-network coverage to 9.6M military beneficiaries — a direct peer to VA's Community Care Network in administering federal health benefits through private providers under managed-care contracts.
• Centers for Medicare & Medicaid Services: CMS administers Medicare, Medicaid, and CHIP — the largest federal health benefits programs in the U.S., covering 150M+ Americans. Highly comparable to VA in scale of federal health benefits administration, claims processing (millions per year), and AI/automation adoption for eligibility and payment workflows.
• Social Security Administration: SSA administers retirement, disability, and survivor benefits to 70M+ Americans — operationally comparable to VA's disability compensation and pension programs in scale, claims volume, and stakeholder complexity. Both agencies face similar backlog, AI-modernization, and customer-experience challenges.

Emerging players

• Kaiser Permanente: Kaiser Permanente operates one of the largest private integrated healthcare systems in the U.S., serving 12.5M members via its own hospitals, clinics, and insurance plan — the closest private-sector analogue to VA's vertically integrated provider-plus-payer model and a benchmark for AI-driven care delivery.

Others

• Oracle Health (Cerner): Oracle Health is VA's primary EHR technology partner for the $16-50B Federal Electronic Health Record Modernization program. Comparable as the embedded technology vendor whose platform underpins VA's integrated clinical record system serving 18M+ beneficiaries.

Regional players

• U.S. Office of Personnel Management: OPM administers federal employee health benefits (FEHB) and retirement programs covering 2.7M federal employees — a federal peer to VA in administering statutory benefits, processing enrollment, and managing large-scale health insurance programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/DeptVetAffairs
• Facebookfacebook.com/VeteransAffairs
• LinkedInlinkedin.com/company/department-of-veterans-affairs

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

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M&A

Investments9 records

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Frequently asked questions about U.S. Department of Veteran Affairs