Propio

What Propio does

Propio (legal entity Propio LS, LLC) is a US-based language services and technology company founded in 1993 and headquartered in Overland Park, Kansas, with additional operations in London and other EMEA jurisdictions. The company delivers interpretation (Video Remote Interpreting, Over-the-Phone Interpreting, On-site, and American Sign Language), translation, and localization services across 300+ languages, supported by a network of more than 20,000 interpreters trained in HIPAA, FERPA, and GLBA compliance. Propio serves over 12,000 partners across verticals including healthcare, insurance, government, legal, education, financial services, life sciences, and energy and utilities. Its proprietary technology stack includes Propio ONE (on-demand VRI/OPI platform with telehealth capability), Propio Link (API for embedding interpretation into third-party platforms), Propio Analytics (reporting and business intelligence), Propio Workforce OS (interpreter scheduling), the Propio Complete Automation Suite, and LEP Direct Dial, with SOC 2 Type II certification and EU-US Data Privacy Framework compliance. The company generated revenue through usage-based per-minute billing for interpretation services, transaction fees for translation and localization, and enterprise subscription arrangements with dedicated Client Success Teams, and operates a White Label Partners program allowing other brands to resell its services. In July 2025, Propio acquired CyraCom, combining two of the world's largest healthcare interpretation providers.

Name

Propio

Legal name

Propio LS, LLC

Website

https://propio.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

101–250 employees

Short description

Propio (Propio LS, LLC) is a US-based language services and technology company providing interpretation, translation, and localization across 300+ languages to 12,000+ partners in healthcare, government, insurance, and other regulated industries.

Ownership category

akta.pro rank

Product category

Language Interpretation and Translation Services

NAICS

Translation and Interpretation Services (541930), Translation and Interpretation Services (54193)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Translation & Transcreation Services (Script/Dialogue Adaptation) (MPAHAFAD)

Keywords

• Language interpretation services
• Translation and localization
• Video remote interpreting
• Over-the-phone interpreting
• Multilingual communication platform

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Over-the-Phone Interpreting (OPI): Per-minute usage-based billing for telephonic interpretation services available 24/7/365. Clients are assigned uniquely configured dial-in numbers or access codes. Minutes tracked through proprietary platform with detailed analytics.
2. Video Remote Interpreting (VRI): Usage-based billing for video interpretation services via Propio ONE platform or integration with web-based conferencing platforms.
3. On-site Interpretation: Scheduling and coordination of in-person interpreters for specific assignments in hospitals, courtrooms, legal offices, schools, and community programs.
4. Document Translation: Specialized document translation services in 200+ languages covering legal, medical, technical, and business content with quality assurance process.
5. Localization Services: Localization services including app/software localization, website localization, e-learning localization, multimedia localization, and multilingual desktop publishing.
6. Enterprise Subscription Services: Enterprise clients receive dedicated support including Client Success Teams, implementation managers, customized account options, and compliance with industry standards. Subscription-based pricing with per-minute usage.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Propio provides on-demand and scheduled language interpretation services (over-the-phone, video remote, on-site, and American Sign Language) and document translation and localization in more than 300 languages. The company combines a proprietary technology platform (Propio ONE, Propio Link, Propio Analytics, Propio Workforce OS) with a network of over 20,000 vetted interpreters to deliver services 24/7/365 to healthcare, insurance, government, legal, education, financial services, and other regulated industries.

Product overview

Propio is a comprehensive language services and technology company offering a platform-plus-modules architecture combining interpreting services (video remote, phone, and in-person), translation and localization, and proprietary technology solutions. The core platform includes Propio ONE (on-demand VRI/OPI SaaS accessible via web browser and mobile app), complemented by Propio Link (proprietary API for third-party platform integration), Propio Analytics (reporting and business intelligence), and Propio Workforce OS (interpreter scheduling). Translation services span document, website, app, e-learning, multimedia, and technical content localization across 200+ languages. The portfolio also includes Propio Complete Automation Suite (AI-powered workflow automation), PropioPass (individual access solution), and white label partner programs. Propio acquired CyraCom in July 2025, combining two major healthcare interpretation providers.

Differentiator

Problem solved

Functional benefit

Brands

• Propio ONE: On-demand video remote interpretation platform for connecting with interpreters via web-based conferencing platforms.
• Propio Analytics
• Propio Workforce OS
• Propio Link
• PropioPass
• PropioPass

Products and services

• Over-the-Phone Interpreting (OPI) On-demand telephonic interpretation services providing industry-specific interpreter availability 24 hours a day, 7 days a week, 365 days a year for accurate communication across 300+ languages.
• Video Remote Interpreting (VRI) On-demand video interpretation services connecting clients with interpreters via webcam for face-to-face visual communication, available 24/7/365 with fast connect times.
• On-site Interpretation In-person interpretation services provided at hospitals, clinics, courtrooms, legal offices, community programs, and schools by qualified professional interpreters.
• American Sign Language (ASL) Interpreting Qualified ASL interpreters available for both on-site and virtual services supporting deaf and hard-of-hearing individuals.
• Document Translation Professional translation services for documents from one language to another, covering legal, medical, technical, and general content in 200+ languages with quality assurance processes.
• Website Localization Localization services adapting customer-facing websites for non-English-speaking users, making essential services and information accessible across multiple languages.
• App and Software Localization Adaptation of mobile applications and software interfaces for diverse cultural and language backgrounds, creating localized user experiences.
• E-Learning Localization Localization of digital learning environments including course materials, lesson plans, multimedia resources, and interactive components for culturally sensitive and accessible online education.
• Multimedia Localization Localization of video content including subtitles and voice-over, making visual resources accessible to all audiences across language barriers.
• Technical Translations Specialized translation of technical materials including engineering specifications, safety manuals, and operation guidelines with industry-specific terminology precision.
• Propio ONE A dedicated SaaS platform for on-demand video remote interpretation (VRI) and over-the-phone interpretation (OPI), accessible via web browser and mobile application. Propio ONE serves as the company's primary interpreter connection platform with built-in telehealth capabilities.
• Propio Link A proprietary API that embeds interpretation services directly into third-party platforms including video/audio conferencing tools, student portals, parent communication systems, and administrative tools, enabling seamless language access within existing workflows.
• Propio Analytics A reporting and business intelligence platform that provides real-time and customizable reports on interpretation minutes, key performance metrics, and account activity with multiple filtering and export options.
• Propio Workforce OS An interpreter scheduling and workforce management platform that enables coordination, scheduling, and viewing of on-site interpretation appointments from a single interface, designed to reduce costs and increase efficiency.
• Propio Complete Automation Suite AI-powered automation tools for streamlining translation and localization workflows, including automated translation, data exchange across enterprise systems, and customized workflow automation.
• PropioPass A language access solution for individuals requiring interpreter services, providing direct dial access to interpreters for Limited English Proficient patrons.

Quantifiable outcome

• 4X increase in member acquisition for major health insurer through culturally centered approach
• +3 more outcomes

Named customers7 records

Segments13 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature8 records

Partnerships

One partnership is on record.

• CyraComcoreStrategic or Co-development Partner · 3 July 2025Propio Language Services acquired CyraCom in July 2025, combining two of the world's largest healthcare interpretation providers. The acquisition significantly expanded Propio's scale and capabilities in the healthcare interpretation market. CyraCom client resources continue to be accessible through dedicated client portal and VRI portal, indicating ongoing operational integration.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Lionbridge: Lionbridge is a top global language services company providing translation, localization, interpretation, and AI data services to enterprise clients. It overlaps directly with Propio's translation and localization business and competes in the same regulated verticals such as healthcare and life sciences.
• LanguageLine Solutions: LanguageLine Solutions is the largest telephone interpretation provider in the world, offering OPI, VRI, and on-site interpretation across hundreds of languages. It is the most direct competitor to Propio in healthcare-focused interpretation services, sharing a similar enterprise sales motion and per-minute pricing model.
• TransPerfect: TransPerfect is one of the world's largest language and translation service providers, offering interpretation, translation, and localization for enterprise customers globally. It competes with Propio across translation, localization, and interpretation services for regulated industries.
• Acolad: Acolad is a European-headquartered global language services group formed from the merger of AMPLEXOR and other LSPs, providing translation, localization, and content services. It is comparable to Propio as a global LSP with enterprise focus and similar scale ambition.
• Welocalize: Welocalize is a top-10 language services provider offering translation, localization, and interpretation, with strong enterprise and technology buyer coverage. It competes with Propio across OPI/VRI, document translation, and AI-powered localization offerings.
• Straker Translations: Straker Translations is a publicly-listed AI-enabled language services provider combining human linguists with AI translation. It overlaps with Propio's translation, localization, and emerging AI-translation product line.

Broad incumbents

• RWS Holdings: RWS Holdings is a public, established leader in translation, localization, and intellectual property services with a much broader portfolio spanning IP, life sciences, and language content. It is a comparable LSP incumbent competing with Propio in enterprise translation, localization, and regulated-industry language services.

Emerging players

• Smartling: Smartling is a translation management system and localization platform serving enterprise software and technology buyers. While Propio is more services-led, Smartling overlaps in software localization and AI-assisted translation workflows sold to similar enterprise buyer profiles.
• Lilt: Lilt is an AI-enabled enterprise translation platform combining large language models with human reviewers. It overlaps with Propio's enterprise translation and localization offering from an AI-first angle, addressing the same regulated buyer base.
• Translated (Translated.net / Pi Campus): Translated is a global LSP combining a crowdsourced translator network with proprietary AI translation technology (ModernMT). It competes with Propio in document translation and is particularly relevant as a tech-forward LSP pairing human and AI workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/propio.language.services
• LinkedInlinkedin.com/company/propiols
• Xx.com/wearepropio

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Propio