Carbonite

What Carbonite does

Carbonite (operating as "Carbonite by OpenText" since December 2019) provides cloud-based backup, recovery, and data-protection software for consumers, small and mid-sized businesses, and enterprise customers. The product portfolio spans consumer backup (Carbonite Safe) and a multi-product enterprise stack including Carbonite Endpoint, Carbonite Server, Carbonite Migrate, Carbonite Availability, Carbonite Recover, and Carbonite Backup for Microsoft 365, with technology built around automated encrypted backup, hybrid-cloud storage, and integrations with Microsoft Azure, Active Directory, and the Webroot/BrightCloud security stack. Underlying technology relies on AES-256 encryption with SSL/TLS in transit, granular file and image-based backup, and cloud-to-cloud replication for disaster recovery, certified against HIPAA, FERPA, and GLBA requirements. The company sells primarily on annual subscriptions, with consumer tiers at $75.99-$96.99 per year and professional/SMB tiers at $287.99-$999.99 per year, supplemented by a formalized channel partner program for MSPs, resellers, and OEMs.

The business model is overwhelmingly subscription-based, with recurring revenue from long-tail consumer and SMB customers (reported as 17M+ protected devices and 100,000+ small businesses) complemented by enterprise contracts for server, endpoint, and high-availability workloads. Geographic distribution covers North America (Boston HQ) and 14+ international offices across the UK, Ireland, France, Germany, Switzerland, Japan, Australia, and India. Since the December 2019 acquisition by OpenText Corporation for approximately $1.4 billion, Carbonite operates as a wholly-owned subsidiary within OpenText Cybersecurity, and standalone financials are no longer disclosed; its growth strategy is now channeled through OpenText's broader security and information-management consolidation agenda, including the 2019 integration of Webroot and its BrightCloud AI-driven threat intelligence platform.

Name

Carbonite

Legal name

Carbonite, Inc.

Website

https://carbonite.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Carbonite by OpenText provides cloud-based backup and data protection solutions for consumers, small businesses, and enterprises, offering endpoint, server, and disaster recovery products with subscription-based pricing and partner distribution across global markets.

Ownership category

akta.pro rank

Product category

Cloud Data Protection and Backup Software

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Market Access, Connectivity & Trading Technology (APIs, OMS/EMS, FIX connectivity, venue gateways) (EUABAAAF)

Keywords

• Cloud backup services
• Data protection software
• Disaster recovery solutions
• Endpoint backup security
• Microsoft 365 backup

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Personal Cloud Backup Subscriptions: Subscription-based cloud backup for consumers with three tiers: Basic, Plus, and Prime plans. Annual and multi-year subscription options with promotional discounts up to 40% off.
2. Professional/Small Business Backup Subscriptions: Cloud backup solutions for small businesses with Core, PowerSave, and UltimateSave tiers. Additional storage available in 100GB increments. Server backup and endpoint protection with flexible deployment options.
3. Business/Enterprise Data Protection: Enterprise-grade backup, disaster recovery, and high availability solutions. Includes Carbonite Endpoint, Server, Migrate, Availability, and Recover products. Pricing available via consultation.
4. Courier File Recovery Service: Physical delivery of recovered files available for additional fee on Basic and Plus plans

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Carbonite by OpenText provides cloud-based backup and data protection software for individual consumers, small businesses, and enterprises, offering unlimited encrypted cloud storage with automatic continuous backup, disaster recovery, high availability, and endpoint protection. The portfolio spans personal plans (Carbonite Safe Basic/Plus/Prime), small business plans (Core/PowerSave/Ultimate), and enterprise products (Endpoint, Server, Migrate, Availability, Recover, Backup for Microsoft 365), integrated with Webroot cybersecurity and BrightCloud threat intelligence.

Product overview

Carbonite by OpenText is a comprehensive data protection platform offering backup, recovery, and cyber resilience solutions. The portfolio includes Carbonite Safe (personal cloud backup with Basic, Plus, and Prime tiers), professional/small business plans (Core, PowerSave, Ultimate), and enterprise products: Carbonite Endpoint for distributed endpoint protection, Carbonite Server for physical/virtual/legacy systems backup, Carbonite Migrate for cross-environment workload migration, Carbonite Availability for high-availability replication, Carbonite Recover for DRaaS, and Carbonite Backup for Microsoft 365. Integrated with Webroot endpoint protection, DNS security, and security awareness training to deliver a unified cyber resilience strategy combining data protection with cybersecurity defense.

Differentiator

Problem solved

Functional benefit

Brands

• Carbonite Safe: Cloud backup solution for personal and professional use with unlimited storage, encryption, and automatic backups
• Carbonite Endpoint
• Carbonite Server
• Carbonite Migrate
• Carbonite Availability
• Carbonite Recover
• Carbonite Backup for Microsoft 365

Products and services

• Carbonite Safe Cloud backup solution providing unlimited automatic backup with 256-bit encryption, 1-click file restoration, and cross-device accessibility for home users and professionals. Sold in Basic, Plus, and Prime tiers.
• Carbonite Small Business Backup (Core, PowerSave, Ultimate) Professional backup plans for small businesses with up to 25 computers and servers, providing HIPAA/FERPA/GLBA compliance support, 256-bit encryption, bare metal image backup, and policy-based management across Core, PowerSave, and Ultimate tiers.
• Carbonite Endpoint Endpoint protection solution for distributed workforces protecting laptops and desktops from data loss, hardware failures, and ransomware, featuring geolocation, remote wipe, poison pill capabilities, and policy-driven backups at intervals up to one minute.
• Carbonite Server
• Carbonite Migrate Cloud migration and system replication solution enabling workload migration between physical, virtual, and cloud environments with continuous replication and push-button cutover to reduce risk.
• Carbonite Availability High availability solution providing continuous replication of physical, virtual, and cloud systems with push-button failover, near-zero downtime, and minimal data loss.
• Carbonite Recover Disaster Recovery as a Service (DRaaS) enabling cloud-based failover for critical systems, with recovery time measured in minutes, recovery points measured in seconds, and real-time byte-level replication to the cloud.
• Carbonite Backup for Microsoft 365 Cloud-to-cloud backup solution protecting Microsoft 365 applications including Teams, SharePoint, OneDrive, Exchange, Groups, and Planner with up to four automated backups per day replicating to a secondary instance in Microsoft Azure, plus granular recovery of items, permissions, and site collections.

Quantifiable outcome

• Global deduplication reduces WAN traffic during business hours by up to 98%
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature11 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• OpenTextcoreStrategic or Co-development Partner · 1 December 2019OpenText acquired Carbonite in December 2019, integrating it into the OpenText Cybersecurity family alongside Webroot, MailStore, and Hightail products. OpenText is a leading information management company providing the parent organization and resources for Carbonite's cyber resilience solutions.
• BrightCloud (by OpenText)coreTechnology or IntegrationBrightCloud threat intelligence powers Carbonite and Webroot security solutions, providing predictive security protection against the latest online threats.
• WebrootcoreTechnology or IntegrationWebroot endpoint protection integrated with Carbonite backup products. Webroot provides cybersecurity solutions including endpoint protection, DNS protection, and security awareness training, all under the OpenText Cybersecurity family.
• Microsoft AzurecoreTechnology or IntegrationCarbonite Backup for Microsoft 365 replicates data to secondary instances in Microsoft Azure. Azure serves as the cloud storage infrastructure for Microsoft 365 backup services.
• MicrosoftcoreTechnology or IntegrationCarbonite provides backup for Microsoft 365 suite including Teams, SharePoint, OneDrive, Exchange, and Groups. Integration with Microsoft Active Directory for deployment.
• IT Resellers and Managed Service ProvidersflagshipChannel Partner/ Reseller/ DistributorPartner program offers tools, resources, and support for IT resellers, MSPs, and consultants to expand reach. Regional partner contacts for DACH, France, UK, Italy, BeNeLux markets. Benefits include more support, incentives, and growth opportunities.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Carbonite
• YouTubeyoutube.com/user/opentextcorp
• LinkedInlinkedin.com/company/carbonite
• Instagraminstagram.com/_opentext
• Facebookfacebook.com/CarboniteOnlineBackup

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries4 records

Funding overview

Funding rounds8 records

Investors10 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A9 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carbonite