Northwestern Memorial HealthCare

What Northwestern Memorial HealthCare does

Northwestern Memorial HealthCare (NMHC) is a private, nonprofit integrated academic health system headquartered in Chicago, Illinois, operating under the brand name Northwestern Medicine since its founding in 1860. The system delivers comprehensive medical services across 13 hospital campuses spanning Chicago and surrounding suburbs (including Northwestern Memorial Hospital, Prentice Women's Hospital, Central DuPage, Delnor, Huntley, Kishwaukee, Lake Forest, Marianjoy Rehabilitation, McHenry, Palos, Valley West, and Woodstock Hospitals), supported by 50+ outpatient rehabilitation locations, more than 20 immediate care walk-in centers, and a regional medical group of physician practices. It is the clinical affiliate of the Northwestern University Feinberg School of Medicine and is recognized on the U.S. News & World Report Honor Roll.

NMHC's product platform centers on the MyNM patient portal, powered by Epic MyChart, which provides health-record access, appointment scheduling, eCheck-In, prescription refills, secure messaging, telehealth video and telephone visits, an AI-driven self-triage symptom checker, and DICOM medical image viewing via Ambra ProViewer. Beyond the portal, the system offers clinical services spanning primary care, behavioral health, cancer care, cardiovascular, neurosciences, orthopaedics, women's health, rehabilitation, and complex surgical procedures including robotic surgery (first known robotic double-lung transplant in Illinois) and rare multi-organ transplantation.

Revenue is generated primarily through patient-care services billed to patients, private insurers, Medicare, Medicaid, and other third-party payers, supplemented by philanthropy channeled through the Northwestern Memorial Foundation. The system offers financial assistance programs and price transparency tools but does not publicly disclose rate cards. Go-to-market is enterprise-style physician referrals and brand-driven patient acquisition, augmented by a self-serve digital channel (MyNM), an immediate-care walk-in channel, and partnerships such as the Curaechoice nationwide no-cost member healthcare collaboration.

Name

Northwestern Memorial HealthCare

Legal name

Northwestern Memorial HealthCare

Website

https://nm.org

Company type

Private

Founded year

1860

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Northwestern Memorial HealthCare is a nonprofit academic health system operating 13 hospital campuses and 50+ rehabilitation locations across Chicagoland. It delivers comprehensive inpatient, outpatient, telehealth, and rehabilitation services to the general patient population, anchored by the Epic MyChart-based MyNM portal.

Ownership category

akta.pro rank

Product category

Academic Health System Services

NAICS

Ambulatory Health Care Services (621), Specialty (except Psychiatric and Substance Abuse) Hospitals (622310), Nursing Care Facilities (Skilled Nursing Facilities) (62311)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industry

Long-Term Care Rehabilitation Centers (HLAFAFAD)

Keywords

• Academic medical center
• Hospital healthcare services
• Rehabilitation services
• Telehealth patient portal
• Specialty clinical care

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Patient Care Services: Northwestern Memorial HealthCare generates revenue primarily through delivering medical care services across its hospital campuses, physician offices, and outpatient facilities. Revenue is received from patients (via out-of-pocket payments), private insurers, Medicare, Medicaid, and other third-party payers. The system offers financial assistance programs and price transparency for uninsured and underinsured patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Northwestern Memorial HealthCare operates Northwestern Medicine, an integrated academic health system delivering comprehensive medical, surgical, and rehabilitative care across 13 hospital campuses and more than 50 outpatient rehabilitation locations in the Chicagoland area. Services span primary care, specialty care, behavioral health, cancer care, cardiovascular care, neurosciences, women's health, orthopaedics, urgent/immediate care, and inpatient rehabilitation, supported by a digital patient portal (MyNM powered by Epic MyChart), telehealth, and AI-enhanced diagnostics.

Product overview

Northwestern Memorial HealthCare operates Northwestern Medicine, a comprehensive healthcare system offering a unified platform of digital health services centered around the MyNM patient portal (powered by Epic MyChart), complemented by telehealth, eCheck-In, and Self-Triage tools. The system includes major hospitals (Northwestern Memorial Hospital, Central DuPage Hospital, Delnor Hospital, Lake Forest Hospital, McHenry/Huntley/Woodstock Hospitals, Palos Hospital, Kishwaukee Hospital, Valley West Hospital), the Marianjoy Rehabilitation Hospital for specialized inpatient rehabilitation, Immediate Care walk-in centers, and extensive outpatient rehabilitation services at over 50 locations. Clinical specialties span Behavioral Health, Cancer Care, Cardiovascular, Dermatology, ENT, Gastroenterology, Neurosciences, Ophthalmology, Orthopaedics, Primary Care, Pulmonary, Urology, and Women's Health. Additional services include interpreter services, financial assistance, Well Wishes patient messaging, Joint Class pre-operative education, DAISY and NM Star employee recognition programs.

Differentiator

Problem solved

Functional benefit

Brands

• MyNM: Patient portal mobile and web application powered by MyChart/Epic for accessing medical records, scheduling appointments, and communicating with care teams.
• HealthBeat
• Northwestern Memorial Foundation

Products and services

• MyNM Patient Portal Northwestern Medicine's online health management tool powered by Epic MyChart, enabling patients to access health information, schedule appointments, pay bills, request prescription refills, send secure messages to care teams, view test results, and view/download medical images (DICOM) via Ambra ProViewer.
• Telehealth / Virtual Visits Video and telephone visit services enabling patients to meet with their care team remotely, including scheduled appointments and on-demand virtual urgent care, offering convenience and continuity for follow-up, chronic disease management, and specialty consultations.
• Immediate Care Walk-in urgent care centers across the Chicagoland area providing immediate treatment for non-emergency medical conditions at multiple locations (Evanston, Lakeview, River North, South Loop, Streeterville, West Loop, Aurora, Bartlett, Bloomingdale, Glen Ellyn, Naperville, St. Charles, Wheaton, Deerfield, Glenview, Gurnee, Vernon Hills, Crystal Lake, Huntley, McHenry, Sycamore).
• Northwestern Medicine Marianjoy Rehabilitation Hospital Specialized inpatient rehabilitation hospital located on 60 acres in Wheaton, IL, accredited by the Joint Commission and CARF with specialized stroke program accreditation. Provides comprehensive physical medicine and rehabilitation services for adults and children recovering from brain injury, stroke, spinal cord injury, orthopaedic conditions, neuromuscular conditions, and pediatric conditions.
• Online Joint Class Pre-Operative Education Pre-operative education program for joint replacement surgery patients providing information on what to expect before and after surgery, available online for patients at Northwestern Memorial Hospital, Lake Forest Hospital, Central DuPage Hospital, Delnor Hospital, Huntley Hospital, Kishwaukee Hospital, and other locations.
• Interpreter Services Free language access services providing trained medical interpreters in person and via telehealth technology for patients whose preferred language for healthcare communication is not English, available across all Northwestern Medicine hospital locations and regional medical groups.
• eCheck-In Pre-visit digital registration service allowing patients to review and update personal, medical, and insurance information, pay co-pays, and complete required paperwork before arriving at appointments through the MyNM platform.
• Self-Triage Symptom Checker AI-powered symptom assessment tool within MyNM that guides patients through questions about their symptoms and provides care recommendations, from calling 911 or visiting the emergency department, to immediate care, primary care physician, or self-care at home.

Quantifiable outcome

• AI boosts radiology productivity by up to 40% without compromising accuracy
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature7 records

Partnerships

Four partnerships are on record, tiered exploratory and core.

• Shore Capital PartnersexploratoryStrategic or Co-development Partner · 18 March 2026Shore Capital Partners, led by billionaire investor Justin Ishbia, is exploring a potential partnership with Northwestern Medicine for a healthcare facility and medical innovation hub on a 47-acre Amtrak rail yard site southwest of downtown Chicago. This is contingent on Amtrak relocating its operations and securing approvals and financing for potential redevelopment.
• CuraechoicecoreStrategic or Co-development Partner · 5 December 2025Curaechoice and Northwestern Memorial Healthcare expanded their partnership to provide Curaechoice members nationwide with free access to healthcare services. The collaboration aims to eliminate out-of-pocket costs for medical, pharmacy, dental, and vision care, addressing Americans' top healthcare concerns. This is a multi-year expanded partnership.
• Northwestern University Feinberg School of MedicinecoreStrategic or Co-development PartnerNorthwestern Memorial HealthCare operates as the clinical partner of Northwestern University Feinberg School of Medicine, combining academic medicine with clinical care, research, and medical education. The affiliation drives clinical innovation, access to clinical trials, and recruitment of top medical talent.
• Epic Systems (MyChart / MyNM Portal)coreTechnology or IntegrationNorthwestern Medicine uses Epic Systems' MyChart platform to power its MyNM patient portal, enabling patients to access health records, schedule appointments, conduct telehealth visits, request prescription refills, pay bills, and communicate with care teams. MyNM also integrates with Epic Care Everywhere for health information exchange.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Advocate Health: One of the largest nonprofit health systems in the U.S., formed through the Advocate-Aurora merger, with extensive hospital and ambulatory footprint across Illinois and Wisconsin. Overlaps with NM in the Chicago metro while also serving broad regional markets.
• Mayo Clinic: National nonprofit academic medical center with multi-state campuses and destination-medicine positioning; while geographically distinct, it competes with NM for complex case referrals and shares the integrated multispecialty group practice model.

Direct peers

• Mass General Brigham: Harvard-affiliated integrated academic health system offering the same combination of quaternary specialty care, biomedical research, and teaching-hospital operations that defines Northwestern Medicine's positioning.
• Johns Hopkins Medicine: Top-tier U.S. academic medical system with comparable Honor Roll brand, extensive research output, multi-hospital network, and Magnet-recognized nursing across its care delivery sites.
• Cedars-Sinai Medical Center: Los Angeles-based nonprofit academic medical center with similar Honor Roll-level reputation, strong research portfolio, Magnet nursing, and focus on specialty care innovation comparable to Northwestern Memorial.
• Stanford Health Care: Academic medical center affiliated with Stanford School of Medicine, operating with similar quaternary care focus, AI-driven diagnostics research, and integrated hospital-physician model.
• NYU Langone Health: NYC-based academic medical center with comparable Honor Roll standing, Magnet recognition, digital patient engagement infrastructure, and growing regional footprint across hospital campuses and ambulatory sites.
• Rush University Medical Center: Chicago-based academic medical center affiliated with Rush University, offering similar tertiary/quaternary care, research programs, and Magnet-recognized nursing within the same metropolitan market.
• UChicago Medicine: University of Chicago-affiliated academic health system operating in the same Chicagoland market with comparable specialty services, Honor Roll recognition, and Feinberg-style research-clinical integration.

Regional players

• Loyola Medicine (Trinity Health): Chicago-area academic medical center affiliated with Trinity Health, operating Gottlieb Memorial Hospital, Loyola University Medical Center, and MacNeal Hospital. Direct Chicago market overlap with NM in tertiary care and physician training.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/NMHnews
• YouTubeyoutube.com/user/NMHChicago
• Facebookfacebook.com/NorthwesternMemorialHospital
• LinkedInlinkedin.com/company/northwestern-medicine
• Instagraminstagram.com/northwesternmedicine
• TikToktiktok.com/@northwesternmedicine
• Pinterestpinterest.com/nmhnews

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries14 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northwestern Memorial HealthCare