Cambridgeshire County Council

What Cambridgeshire County Council does

Cambridgeshire County Council is a UK local government authority headquartered at New Shire Hall, Alconbury Weald, serving the population of Cambridgeshire, England through statutory public services. Established in 1889, the council delivers or commissions services spanning adult and children's social care, education transport, highways and road maintenance, household waste and recycling, libraries and archives, public health, trading standards, coroner services, and climate change programmes. The council is currently engaged in Local Government Reorganisation, transitioning services to successor authorities. Customer segments include Cambridgeshire residents broadly, with prioritised cohorts of unpaid carers (52,236 identified at 2021 Census), low-income and vulnerable residents, refugees and people seeking sanctuary, armed forces personnel and veterans, and community interest groups.

The council's product surface combines a main digital services portal (cambridgeshire.gov.uk) with specialised platforms: the AI-enabled Bridgit support platform for unpaid carers (developed with Caring Together Charity, generating over 9,000 users and 13,000 personalised self-help plans since 2024), the Your Voice Cambridgeshire citizen engagement platform (Delib Citizen Space software), online forms with document upload capability, and Cambridgeshire Maps GIS service. Technical infrastructure integrates Microsoft Clarity and Google Analytics 4 for usage analytics, SiteImprove for accessibility compliance (WCAG 2.2 AA), Google Translate for multilingual access, and HeyCentric for payment processing. The Smart Infrastructure Pilots Programme deploys multipurpose smart poles with 5G, IoT sensors, CCTV, environmental monitoring, and EV charging capabilities.

The council operates against a total budget of approximately £1.2 billion, funded primarily through council tax (resident property levy), central government grants including the £5.3 million per year Crisis and Resilience Fund for 2026-27 and 2027-28, business rates retention, and one-off property disposals (e.g., Kennett Primary School site sold for £560,000). The go-to-market is direct-to-consumer: services are accessed by residents online via self-service portals, in-person at council offices and libraries, and through community engagement events and consultations on the Your Voice platform. The council uses a commissioned-delivery model for service execution, partnering with Citizens Advice (income maximisation, £800,000 through 2029), Caring Together Charity (carer support), NHS Integrated Care Board (health), education trusts such as Meridian Trust (£1.9M grant), and infrastructure contractors including M Group (highways extended through June 2030).

Name

Cambridgeshire County Council

Legal name

Cambridgeshire County Council

Website

https://cambridgeshire.gov.uk

Company type

Private

Founded year

1889

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Cambridgeshire County Council is a UK local government authority serving Cambridgeshire residents through statutory services including adult and children's social care, education, highways, libraries, waste management, and public health, funded by council tax and central government grants against a £1.2bn budget.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Executive, Legislative, and Other General Government Support (921), Other General Government Support (92119)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Local Education Authorities & Municipal Education Offices (EDADABAD), Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Local government services
• Public sector administration
• Adult social care
• Highways maintenance
• Library services

Headquarters

HQ city

Cambridge

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Council Tax: Primary local government funding sourced from residents through council tax contributions. The council manages a £1.2bn budget.
2. Government Grants and Funding: Central government funding including the Crisis and Resilience Fund (£5.3m in 2026-27 and 2027-28), Smart Infrastructure Pilots Programme funding (£1.5m), and various statutory grants for social care, education, and infrastructure.
3. Property Disposal: Sale of surplus council properties to fund frontline services, such as the former Kennett Primary School site sold for £560,000 guide price.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Cambridgeshire County Council is a local government authority delivering statutory public services across the county of Cambridgeshire, England. Its core offerings include adult and children's social care, highways and transport, education and schools, libraries and archives, waste and recycling, public health, trading standards, planning, and climate/environment programmes. It also delivers digital citizen services through its main website, online forms, the Your Voice engagement platform, the AI-enabled Bridgit support platform for unpaid carers, and the Smart Infrastructure Pilots Programme (5G/IoT).

Product overview

Cambridgeshire County Council operates a unified digital services platform offering multiple citizen-facing products including its main website portal with integrated services for travel, roads, libraries, waste management, adult social care, and public health. The council provides specialized digital platforms including the AI-enabled Bridgit support platform for unpaid carers, the Your Voice Cambridgeshire citizen engagement portal for consultations, online forms systems, and interactive mapping services. These products connect to various third-party systems for payments, parking permits, planning applications, and waste management bookings.

Differentiator

Problem solved

Functional benefit

Products and services

• Bridgit AI Support Platform AI-enabled digital support platform for unpaid carers providing 24/7 personalised advice on wellbeing, employment, finance, care options, and local support services. Generates personalised self-help plans and identifies 'hidden carers' through targeted social media outreach. Aimed at unpaid carers in Cambridgeshire.
• Your Voice Cambridgeshire Citizen engagement and consultation platform powered by Delib's Citizen Space software, enabling Cambridgeshire residents to participate in council consultations, surveys, and feedback on council decisions.
• Cambridgeshire Maps Interactive GIS mapping service for accessing council maps and geographic information for Cambridgeshire, using session cookies for user identification during mapping sessions.
• Online Forms System Multi-page online forms system for various council services including document uploads, photo submissions, and automated validation. Integrated with council document security and encryption systems. Used by residents applying for blue badges, school places, bus passes, and other services.
• Mill Road Co-Design Engagement Portal Community co-design engagement portal for Mill Road improvements, involving local architects and urban designers (5th Studio) facilitating public consultations, walking workshops, and stakeholder events.
• Smart Infrastructure Pilots Programme (SIPP) Smart infrastructure installations featuring 5G, IoT sensors, CCTV, environmental monitoring, and electric vehicle charging capabilities deployed across Cambridgeshire as part of a UK-wide pilot programme.
• Crisis and Resilience Fund Government-funded crisis payment, resilience, and community coordination service for Cambridgeshire residents facing financial hardship, supporting them through income maximisation, advice outreach, and free school meals transition.
• Library and Archive Services Public library and archive services across Cambridgeshire, including book lending, community events, archives, and the Business & IP Centre Cambridgeshire (BIPC) supporting entrepreneurs and small businesses.
• Highways and Transport Services Highways maintenance, roadworks, traffic management, parking services, blue badges, bus pass administration, guided busway operations, and road safety programmes (including the Junior Travel Ambassador scheme) delivered across Cambridgeshire.
• Adults and Children's Social Care Statutory social care services for adults and children including safeguarding, organising care and support, looked-after children services, support for carers, and learning disability services delivered under council statutory duties.

Quantifiable outcome

• 3,182 residents supported with £3.7M combined additional income through Citizens Advice Income Maximisation service (2025-26)
• +3 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability5 records

Feature2 records

Partnerships

16 partnerships are on record, tiered core and minor.

• Citizens AdvicecoreImplementation/ SI/ Consulting Partner · 25 June 2026Awarded £800,000 to deliver Income Maximisation service until 2029, having supported 3,182 residents gaining £3.7M combined additional income in 2025-26.
• Armed ForcescoreStrategic or Co-development Partner · 25 June 2026Formal signing of Armed Forces Covenant strengthening council's commitment to ensuring serving personnel, veterans, and families face no disadvantage when accessing public services.
• Meridian TrustcoreStrategic or Co-development Partner · 23 June 2026Education trust receiving £1.9M grant from council for new sixth form facility at Abbey College Ramsey Gatehouse. Trust providing additional £300,000 to redevelopment projects.
• Mill Road Library Community Interest Company (CIC)minorStrategic or Co-development Partner · 23 June 2026Community group representing local residents and stakeholders with interest in arts and culture. Council agreed in principle to sell former Mill Road Library for transformation into community arts centre.
• UNHCR (United Nations Refugee Agency)coreStrategic or Co-development Partner · 19 June 2026UN Refugee Agency participated in Council of Sanctuary anniversary celebration, providing video message and speaking at the event highlighting local leadership in refugee support.
• M GroupcoreImplementation/ SI/ Consulting Partner · 16 June 2026Road maintenance contractor with contract extended until June 2030. Enhanced contract includes fixed costs, quality control regime, financial penalties, and maintenance vehicle tracking for improved value.
• 5th StudiominorStrategic or Co-development Partner · 10 June 2026Local architects and urban designers engaged by council alliance to run Mill Road co-design engagement events and gather community input on streetscape improvements.
• Tech Industry ForumminorStrategic or Co-development Partner · 19 February 2026Expert panel contributing to AI and Machine Learning podcast episode exploring how AI is transforming service delivery across UK local councils.
• Cambridgeshire and Peterborough Integrated Care BoardcoreStrategic or Co-development Partner · 15 December 2025NHS body that previously partnered with council in Learning Disability Partnership pooled budget arrangements, which ended resulting in £4.2M budget overspend forecast.
• City of Sanctuary UKcoreStrategic or Co-development Partner · 1 March 2025Nationally coordinated network awarding Council of Sanctuary status. Cambridgeshire was one of the first county councils to receive this recognition for supporting refugees and people seeking asylum.
• Caring Together CharitycoreStrategic or Co-development Partner · 9 June 2024Charity supporting carers on behalf of Cambridgeshire County Council. Partnership developed the AI-enabled Bridgit digital support platform for unpaid carers, accessed by over 9,000 carers since launch.
• North Ayrshire CouncilminorStrategic or Co-development Partner · 20 September 2023One of six local authorities participating in SIPP smart infrastructure pilots alongside Cambridgeshire.
• Oxfordshire County CouncilminorStrategic or Co-development Partner · 20 September 2023One of six local authorities participating in SIPP smart infrastructure pilots alongside Cambridgeshire.
• Royal Borough of Kingston upon ThamesminorStrategic or Co-development Partner · 20 September 2023One of six local authorities participating in SIPP smart infrastructure pilots alongside Cambridgeshire.
• Tees Valley Combined AuthorityminorStrategic or Co-development Partner · 20 September 2023One of six local authorities participating in SIPP smart infrastructure pilots alongside Cambridgeshire.
• Westminster City CouncilminorStrategic or Co-development Partner · 20 September 2023One of six local authorities participating in SIPP smart infrastructure pilots alongside Cambridgeshire.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Oxfordshire County Council: Fellow upper-tier English county council co-selected alongside Cambridgeshire for the Smart Infrastructure Pilots Programme (SIPP), with a comparable portfolio of highways, social care, education, and library services for a similar-sized resident population.
• Westminster City Council: One of six SIPP pilot local authorities with Cambridgeshire; a London borough delivering the same mix of highways, social services, education support, and resident-facing digital platforms in a dense urban setting.
• North Ayrshire Council: Scottish local authority and fellow SIPP pilot partner; shares Cambridgeshire's role in testing smart-pole/5G/IoT infrastructure and provides comparable front-line public services including education, social care, and roads.
• Royal Borough of Kingston upon Thames: London borough participating in the same SIPP cohort as Cambridgeshire; a unitary local authority with a comparable service mandate (social care, highways, libraries, public health) and similar resident-engagement digital ambitions.
• Tees Valley Combined Authority: Combined authority and SIPP pilot peer of Cambridgeshire, with overlapping transport, infrastructure, and economic-development remits across multiple constituent councils in North East England.

Broad incumbents

• Hampshire County Council: Larger, established upper-tier county council delivering the same full portfolio of services (adult social care, children's services, highways, waste, libraries, public health) at greater scale; a useful comparator for cost-per-resident benchmarks.
• Kent County Council: Major county-level English authority with a near-identical service mandate (highways, education, social care, libraries); a natural benchmark on AI-in-local-government adoption and council-tax-funded service delivery.
• Norfolk County Council: Comparable geographic-scale county council providing the same statutory services to a similar rural-urban mix; useful for benchmarking Smart Infrastructure, prevention, and digital service delivery performance.
• Essex County Council: Large UK county council offering the same highways, social care, education, and waste services as Cambridgeshire; particularly relevant for comparing Local Government Reorganisation-style structural reforms and digital service transformation.
• Suffolk County Council: Neighbouring county council with a directly comparable service portfolio and population scale, including active adult social care and children's services transformation programmes that closely parallel Cambridgeshire's commissioning model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights7 records

Customer concentration

• Xx.com/cambscc
• YouTubeyoutube.com/@CambsCountyCouncil
• Facebookfacebook.com/cambridgeshirecc
• LinkedInlinkedin.com/company/cambridgeshire-county-council
• Instagraminstagram.com/cambridgeshirecountycouncil

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cambridgeshire County Council