Health Navigator

What Health Navigator does

Health Navigator is a UK-based healthcare technology company that provides AI-powered clinical coaching services to the National Health Service. Its core proposition combines a clinically validated artificial intelligence algorithm — trained on more than a decade of NHS patient data and tuned to predict which patients are likely to experience an extended hospital stay in the next six months — with a person-centred clinical coaching methodology, accredited by the NHS Personalised Care Institute, that delivers proactive interventions to identified high-risk patients. The AI is designed with explicit fairness considerations, modelling ethnicity, sex, deprivation and other social determinants of health to ensure equitable access, experience and outcomes.

The company's products are structured around two integrated offerings: an 'AI for Unplanned Care' solution that flags rising-risk patients, and a 'Neighbourhood' model that operationalises coaching at community scale across ICS-level geographies. Health Navigator also maintains a patient-facing sub-brand, HN Clinical, for individuals referred into coaching. Reported clinical outcomes from real-world deployments include 25% fewer bed days, 34% fewer emergency attendances, and 24% fewer unplanned admissions. The service has been deployed across more than 30 NHS acute hospital trusts and 100+ neighbourhoods, serving a population in excess of 10 million people.

Health Navigator operates a B2B enterprise sales motion targeting NHS Integrated Care Systems, acute hospital trusts, and neighbourhood lead providers. Revenue is generated through multi-year commissioning contracts structured as recurring service fees, with pricing negotiated under NHS procurement frameworks rather than published list pricing. The company is registered in London (Hale House, 76 Portland Place), employs 11-50 staff, and operates primarily across England, Scotland, Northern Ireland and Ireland. Institutional positioning is reinforced through NHS Confederation associate membership, NHS Innovation Accelerator partnership status, Cyber Essentials Plus certification, NHS DSPT compliance, HTN Award 2023, and HSJ Award recognition.

Name

Health Navigator

Legal name

Health Navigator

Website

https://health-navigator.co.uk

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Health Navigator is a UK private company that provides an AI-powered clinical coaching service to the NHS, predicting extended hospital stays six months in advance and delivering accredited clinical coaching to high-risk patients across Integrated Care Systems, acute trusts, and neighbourhood providers in England, Scotland, Northern Ireland and Ireland.

Ownership category

akta.pro rank

Product category

Predictive Healthcare Analytics and Clinical Coaching Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Virtual Clinic Queueing & Smart Routing Platforms (care navigation to right setting) (HLALAJAK)

akta.pro secondary industries

Clinical Triage, Care Navigation & Routing Engines (HLALAKAH), Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs) (HLALAFAF)

Keywords

• Predictive healthcare analytics
• AI patient risk stratification
• Clinical coaching services
• Hospital admission prevention
• Population health management

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. NHS Clinical Coaching Services: Health Navigator provides AI-powered clinical coaching services to NHS Integrated Care Systems, NHS trusts, and neighbourhood care providers under contract. Revenue is generated through multi-year commissioning contracts with NHS public sector bodies, likely structured as recurring service fees. The company also mentions support for lead providers and neighbourhoods delivering proactive, preventative, and personalised care.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Health Navigator provides an AI-powered clinical coaching service that identifies NHS patients at rising risk of an extended hospital stay in the next 6 months and delivers a person-centred coaching intervention to reduce admissions. The service combines a clinically validated AI algorithm with an NHS Personalised Care Institute accredited coaching methodology and technology platform, delivered under contract to NHS Integrated Care Systems, acute hospital trusts, and neighbourhood care providers.

Product overview

Health Navigator offers a unified health technology and coaching platform combining AI-powered predictive analytics with personalised clinical coaching services. The core offering consists of an AI algorithm that identifies patients at risk of extended hospital stays and directs them to NHS Personalised Care Institute accredited clinical coaches. The Neighbourhood solution enables local care delivery at scale, while the Evidence base provides clinical validation. The technology platform underpins both the predictive identification and coaching delivery components as an integrated system.

Differentiator

Problem solved

Functional benefit

Brands

• HN Clinical: Patient-facing website for individuals who have been offered coaching services

Products and services

• AI for Unplanned Care AI-powered solution that uses a clinically validated Artificial Intelligence algorithm to identify patients at rising risk of experiencing an extended hospital stay in the next 6 months and directs them to clinical coaching support to reduce hospital admissions. It is intended for NHS Integrated Care Systems, acute hospital trusts, and neighbourhood care providers, and explicitly considers ethnicity, sex, deprivation, and other social determinants of health in its modelling.
• Neighbourhood A neighbourhood-level care delivery model and platform enabling proactive, preventative, and personalised care within local communities, supporting NHS Integrated Care Systems and lead providers to deliver coordinated community-based intervention at scale.
• Clinical Coaching Clinical coaching service delivered by NHS Personalised Care Institute accredited clinical coaches using a decade-developed person-centred coaching methodology and technology platform, supporting each individual's personal health journey to reduce hospital admission risk. The service is delivered under contract to NHS commissioning bodies and lead providers.

Quantifiable outcome

• 25% fewer bed days
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• NHS ConfederationcoreGTM or Marketing PartnerHealth Navigator is an associate member of the NHS Confederation, the membership organisation representing NHS leaders. This membership provides institutional credibility, access to NHS leadership networks, and a platform for positioning the company's solutions to NHS decision-makers.
• NHS Innovation Agency (NIA)minorStrategic or Co-development PartnerHealth Navigator is listed as an innovation partner of the NHS Innovation Agency, indicating formal recognition as an innovative supplier within the NHS ecosystem and access to NHS innovation support programmes.
• NHS Personalised Care InstitutecoreStrategic or Co-development PartnerThe Health Navigator clinical coaching methodology has received accreditation from the NHS Personalised Care Institute, indicating that the company's coaching approach meets national clinical quality standards for personalised care delivery within the NHS.
• NHS Trusts (multiple)coreImplementation/ SI/ Consulting PartnerHealth Navigator has deployed its service across more than 30 NHS acute hospital trusts and 100+ NHS neighbourhoods over a decade. These NHS trusts use the Health Navigator platform and coaching methodology as a commissioned service to identify and coach high-risk patients, making them both customers and implementation partners in service delivery.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Huma (formerly Medopad): Huma is a UK-headquartered digital health platform combining remote patient monitoring, AI-driven risk prediction, and care pathway tools, with significant NHS deployments. It overlaps with Health Navigator on AI-driven proactive care for chronic and high-risk patients in the UK.
• Doccla: Doccla provides tech-enabled virtual ward and remote monitoring services to NHS trusts, focused on reducing hospital admissions and supporting early discharge. It is comparable to Health Navigator as a UK virtual care delivery company using technology to manage high-risk patients at home.
• Cera Care: Cera Care is a UK-based technology-enabled home care provider using AI to predict health deterioration and prevent hospital admissions among elderly patients. It is directly comparable to Health Navigator as a UK preventative, AI-driven care management company serving NHS and local authority commissioners.

Broad incumbents

• Babylon Health: Babylon Health was a UK-headquartered AI-driven telehealth and triage platform that served NHS contracts (e.g., GP at Hand) before collapsing in 2023. It is a useful historical comparable for an AI-driven NHS virtual care business, though much broader in scope than Health Navigator.
• Current Health (acquired by Best Buy): Current Health is a remote patient monitoring platform offering continuous vital sign monitoring and AI-driven early warning for at-risk patients, with NHS deployments. It is comparable as a tech-enabled remote care and risk-prediction platform targeting similar NHS proactive-care use cases.

Emerging players

• Whzan Digital Health: Whzan is a UK-based digital health company providing remote vital-sign monitoring and telehealth tools to NHS primary and community care teams. It overlaps with Health Navigator on enabling proactive, community-based care to reduce acute episodes for at-risk patients.
• Lilli: Lilli is a UK AI-driven predictive technology company helping local authorities and NHS organisations identify people at risk of needing care services to enable preventative interventions. It is comparable to Health Navigator's risk-prediction and proactive-care model, though focused more on social care than acute hospital avoidance.
• Birdie: Birdie is a UK technology platform for home care providers, using data and predictive insights to support preventative care for elderly clients. It overlaps with Health Navigator on proactive, AI-supported community care delivery in the UK, though its primary customer is the home care agency rather than the NHS acute system.

Regional players

• Wellthy Therapeutics: Wellthy Therapeutics is a digital therapeutics and remote coaching platform for chronic condition management, with operations in the UK and India. It overlaps with Health Navigator's condition-specific remote coaching component, though Health Navigator is NHS-embedded while Wellthy serves multiple payer types.
• Push Doctor: Push Doctor is a UK-based online GP consultation platform that has held NHS contracts for digital primary care. It is comparable as a UK telehealth provider selling AI-enabled virtual care services into the NHS, though focused on primary care consultations rather than proactive hospital admission avoidance.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/healthnavigato2

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Health Navigator