1800 PetMeds

What 1800 PetMeds does

PetMed Express, Inc. (NASDAQ: PETS), doing business as 1800 PetMeds, is a publicly traded online pet pharmacy founded in 1996 and headquartered in Delray Beach, Florida. The company markets FDA- and EPA-approved prescription medications, over-the-counter pet health products, supplements, and supplies directly to U.S. pet owners through 1800petmeds.com and a mobile app, operating as a licensed pharmacy across all 50 states. Core technology centers on a prescription verification system that contacts veterinarians for authorization, stores written and faxed prescriptions electronically, and records phone authorizations; an AutoShip recurring-delivery program with a 5% discount; and a PetMeds Rewards loyalty program. The company holds NABP .Pharmacy and LegitScript certifications and is BBB accredited.

PetMeds operates two licensed pharmacy fulfillment centers — Delray Beach, Florida (corporate headquarters) and Lynbrook, New York (PetCareRx subsidiary, acquired April 2023 for $36 million). The company monetizes through e-commerce product sales (prescription and OTC medications, pet food, and supplies), recurring AutoShip subscriptions, white-label pharmacy services for retail partners, and integrated telehealth fulfillment via its Dutch partnership. Distribution channels include the owned DTC website and mobile app, the Rural King white-label program (150 stores across 17 states, announced April 2026), Dutch telehealth integration ($49/month), and the Wagmo and San Antonio Spurs partnerships.

The company is currently in a period of significant operational stress. FY2026 net sales were $179 million, a 21% decline year-over-year, with a net loss of $57.3 million (including a $26.7 million goodwill impairment charge). In August 2025, both the CEO and CFO resigned, the Board Chair became Interim CEO, and the Chief Accounting Officer became Interim Principal Financial Officer. The company is also subject to a securities-fraud investigation by Pomerantz LLP and an internal investigation into revenue recognition and audit matters. In December 2025 the Board rejected unsolicited acquisition proposals from SilverCape Investments ($4.00/share) and Cardone Ventures ($4.25/share), opting to remain independent at a market capitalization of approximately $46 million.

Name

1800 PetMeds

Legal name

PetMed Express, Inc.

Website

https://1800petmeds.com

Company type

Public

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

PetMed Express (NASDAQ: PETS), operating as 1800 PetMeds, is a licensed online pet pharmacy founded in 1996 that sells FDA-approved prescription and OTC pet medications, supplements, and supplies direct to U.S. pet owners in all 50 states through its website, mobile app, AutoShip subscriptions, and white-label pharmacy partnerships.

Ownership category

akta.pro rank

Product category

Online Pet Pharmacy

NAICS

Pharmacies and Drug Retailers (456110), Pet and Pet Supplies Retailers (459910)

SIC

Retail-Drug Stores And Proprietary Stores (5912), Wholesale-Drugs, Proprietaries & Druggists' Sundries (5122)

akta.pro primary industry

Online Veterinary Pharmacies & E-commerce Retailers (HLAMAIAF)

akta.pro secondary industries

Pet Pharmacy Retail (Prescription) (CRALAHAD), Animal Health OTC Retail (Parasite Control, Basic Care) (HLAMAIAJ)

Keywords

• Online pet pharmacy
• Pet medications retail
• Veterinary prescription drugs
• Pet health products
• Animal pharmacy services

Headquarters

HQ city

Delray Beach

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Supply Chain, Operations, Marketing or Sales, Personnel, Technology or R&D, Infrastructure

Revenue model

1. E-commerce Product Sales: Direct online sales of prescription medications, OTC pet health products, pet food, and supplies through 1800petmeds.com. Products include FDA/EPA approved medications, supplements, and pet care supplies. Revenue derived from individual transactions with customers purchasing one-time or through AutoShip subscriptions.
2. AutoShip Subscriptions: Recurring revenue from the AutoShip program where customers set up automatic deliveries on a schedule (weekly to monthly), receiving 5% discount on all AutoShip orders. This provides predictable recurring revenue and higher customer lifetime value.
3. White-Label Pharmacy Services: B2B revenue from providing pharmacy infrastructure, licensed pharmacists, and e-commerce capabilities to Rural King under a white-label partnership. PetMeds earns revenue for each prescription filled through this channel.
4. Wholesale/PetCareRx Integration: Revenue from PetCareRx subsidiary, acquired in April 2023 for $36 million, which expanded product catalog into premium pet food and supplies and broadened customer base.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels7 records

Core offering

1800 PetMeds operates as America's first online pet pharmacy, selling FDA and EPA-approved prescription medications and OTC pet health products for dogs, cats, and horses directly to consumers across all 50 states. The licensed pharmacy fulfills prescriptions through dual fulfillment centers in Delray Beach, Florida and Lynbrook, New York (PetCareRx subsidiary), and offers an AutoShip subscription program with 5% recurring discounts.

Product overview

PetMeds operates as a multi-product pet health platform comprising its core online pet pharmacy (PetMeds), the acquired subsidiary PetCareRx (acquired April 2023 for $36 million), and supporting programs. The platform offers FDA and EPA-approved prescription medications and OTC products for dogs, cats, and horses across all 50 states. Product portfolio includes prescription pharmaceuticals organized by animal type (Dog Pharmacy, Cat Pharmacy, Horse Pharmacy) with categories covering heartworm, flea/tick, pain/inflammation, skin care, and more, along with OTC supplements (Nutramax Denamarin liver supplements), preventive treatments (NexGard COMBO, Bravecto 1-Month Chews, Revolution), and specialty medications (Carprovet, Incurin, Animax). Supporting services include the AutoShip subscription program (5% recurring discount), Rewards loyalty program, and mobile app for iOS and Android.

Differentiator

Problem solved

Functional benefit

Products and services

• PetMeds Online Pet Pharmacy America's first online pet pharmacy, operating as a direct-to-consumer platform marketing FDA and EPA-approved prescription medications and pet health products nationwide for dogs, cats, and horses, licensed across all 50 states.
• PetCareRx Online Pharmacy

Quantifiable outcome

• 30 years of pet care service with 13 million+ customers served
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Rural KingcoreChannel Partner/ Reseller/ Distributor · 22 April 2026Strategic partnership to launch pet pharmacy offering across Rural King's 150 retail stores in 17 states and digital platforms. PetMeds provides pharmacy infrastructure, licensed pharmacists, and e-commerce capabilities. This marks PetMeds' first large-scale white-label pharmacy program, expanding access to underserved rural communities.
• WagmominorGTM or Marketing Partner · 24 June 2025Partnership with Wagmo to provide Wagmo members with savings on everyday pet health products, enhancing affordability and accessibility of pet care through the Wagmo platform.
• San Antonio SpursminorGTM or Marketing Partner · 14 March 2025Official partnership with San Antonio Spurs to promote pet adoptions, health care, and community engagement in San Antonio. Partnership includes events at home games and at the Gunn Family Coyote Dog Park, featuring local animal rescue organizations and a 'Pets of the Month' social media series.
• PetCareRxcoreStrategic or Co-development Partner · 1 April 2023PetMed Express acquired PetCareRx in April 2023 for $36 million in an all-cash deal. The acquisition expanded PetMeds' product catalog into premium pet food and supplies, accelerated revenue growth, and added PetCareRx's customer base. PetCareRx operates as a subsidiary from Lynbrook, New York.
• DutchcoreStrategic or Co-development PartnerPartnership with Dutch telehealth service offering online vet consultations ($49/month). PetMeds serves as the prescription fulfillment partner, enabling Dutch customers to receive vet prescriptions and have them fulfilled through PetMeds' pharmacy. Includes same-day appointments, night & weekend availability, and membership covering up to 5 pets.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/petmeds
• Facebookfacebook.com/PetMeds
• LinkedInlinkedin.com/company/1800petmeds
• Instagraminstagram.com/petmeds
• TikToktiktok.com/@petmeds
• Xx.com/1800petmeds

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1800 PetMeds