1800 PetMeds
PetMed Express (NASDAQ: PETS), operating as 1800 PetMeds, is a licensed online pet pharmacy founded in 1996 that sells FDA-approved prescription and OTC pet medications, supplements, and supplies direct to U.S. pet owners in all 50 states through its website, mobile app, AutoShip subscriptions, and white-label pharmacy partnerships.
- Company typePublic
- Founded1996
- HeadquartersDelray Beach, United States
- Headcount101–250
- GTM typeB2C
- OfferingDigital Commerce or Content
What 1800 PetMeds does
PetMed Express, Inc. (NASDAQ: PETS), doing business as 1800 PetMeds, is a publicly traded online pet pharmacy founded in 1996 and headquartered in Delray Beach, Florida. The company markets FDA- and EPA-approved prescription medications, over-the-counter pet health products, supplements, and supplies directly to U.S. pet owners through 1800petmeds.com and a mobile app, operating as a licensed pharmacy across all 50 states. Core technology centers on a prescription verification system that contacts veterinarians for authorization, stores written and faxed prescriptions electronically, and records phone authorizations; an AutoShip recurring-delivery program with a 5% discount; and a PetMeds Rewards loyalty program. The company holds NABP .Pharmacy and LegitScript certifications and is BBB accredited.
PetMeds operates two licensed pharmacy fulfillment centers — Delray Beach, Florida (corporate headquarters) and Lynbrook, New York (PetCareRx subsidiary, acquired April 2023 for $36 million). The company monetizes through e-commerce product sales (prescription and OTC medications, pet food, and supplies), recurring AutoShip subscriptions, white-label pharmacy services for retail partners, and integrated telehealth fulfillment via its Dutch partnership. Distribution channels include the owned DTC website and mobile app, the Rural King white-label program (150 stores across 17 states, announced April 2026), Dutch telehealth integration ($49/month), and the Wagmo and San Antonio Spurs partnerships.
The company is currently in a period of significant operational stress. FY2026 net sales were $179 million, a 21% decline year-over-year, with a net loss of $57.3 million (including a $26.7 million goodwill impairment charge). In August 2025, both the CEO and CFO resigned, the Board Chair became Interim CEO, and the Chief Accounting Officer became Interim Principal Financial Officer. The company is also subject to a securities-fraud investigation by Pomerantz LLP and an internal investigation into revenue recognition and audit matters. In December 2025 the Board rejected unsolicited acquisition proposals from SilverCape Investments ($4.00/share) and Cardone Ventures ($4.25/share), opting to remain independent at a market capitalization of approximately $46 million.
1800 PetMeds firmographics
Firmographics- Name
- 1800 PetMeds
- Legal name
- PetMed Express, Inc.
- Website
- https://1800petmeds.com
- Company type
- Public
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- PetMed Express (NASDAQ: PETS), operating as 1800 PetMeds, is a licensed online pet pharmacy founded in 1996 that sells FDA-approved prescription and OTC pet medications, supplements, and supplies direct to U.S. pet owners in all 50 states through its website, mobile app, AutoShip subscriptions, and white-label pharmacy partnerships.
- Ownership category
- akta.pro rank
1800 PetMeds industry classification
Industry- Product category
- Online Pet Pharmacy
- NAICS
- Pharmacies and Drug Retailers (456110), Pet and Pet Supplies Retailers (459910)
- SIC
- Retail-Drug Stores And Proprietary Stores (5912), Wholesale-Drugs, Proprietaries & Druggists' Sundries (5122)
- akta.pro primary industry
- Online Veterinary Pharmacies & E-commerce Retailers (HLAMAIAF)
- akta.pro secondary industries
- Pet Pharmacy Retail (Prescription) (CRALAHAD), Animal Health OTC Retail (Parasite Control, Basic Care) (HLAMAIAJ)
Keywords
Where 1800 PetMeds is headquartered
LocationHeadquarters
- HQ city
- Delray Beach
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
1800 PetMeds business model
Business model- GTM type
- B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Supply Chain, Operations, Marketing or Sales, Personnel, Technology or R&D, Infrastructure
Revenue model
- E-commerce Product Sales: Direct online sales of prescription medications, OTC pet health products, pet food, and supplies through 1800petmeds.com. Products include FDA/EPA approved medications, supplements, and pet care supplies. Revenue derived from individual transactions with customers purchasing one-time or through AutoShip subscriptions.
- AutoShip Subscriptions: Recurring revenue from the AutoShip program where customers set up automatic deliveries on a schedule (weekly to monthly), receiving 5% discount on all AutoShip orders. This provides predictable recurring revenue and higher customer lifetime value.
- White-Label Pharmacy Services: B2B revenue from providing pharmacy infrastructure, licensed pharmacists, and e-commerce capabilities to Rural King under a white-label partnership. PetMeds earns revenue for each prescription filled through this channel.
- Wholesale/PetCareRx Integration: Revenue from PetCareRx subsidiary, acquired in April 2023 for $36 million, which expanded product catalog into premium pet food and supplies and broadened customer base.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | AutoShip subscription - 5% recurring discount |
| Other | Pay-as-you-go | FETCH35 first order discount - 35% off |
| Unit Pricing | Pay-as-you-go | Individual prescription products - per unit pricing |
| Other | Pay-as-you-go | Free standard shipping threshold |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels7 records
1800 PetMeds product offering
Product offeringCore offering
1800 PetMeds operates as America's first online pet pharmacy, selling FDA and EPA-approved prescription medications and OTC pet health products for dogs, cats, and horses directly to consumers across all 50 states. The licensed pharmacy fulfills prescriptions through dual fulfillment centers in Delray Beach, Florida and Lynbrook, New York (PetCareRx subsidiary), and offers an AutoShip subscription program with 5% recurring discounts.
Product overview
PetMeds operates as a multi-product pet health platform comprising its core online pet pharmacy (PetMeds), the acquired subsidiary PetCareRx (acquired April 2023 for $36 million), and supporting programs. The platform offers FDA and EPA-approved prescription medications and OTC products for dogs, cats, and horses across all 50 states. Product portfolio includes prescription pharmaceuticals organized by animal type (Dog Pharmacy, Cat Pharmacy, Horse Pharmacy) with categories covering heartworm, flea/tick, pain/inflammation, skin care, and more, along with OTC supplements (Nutramax Denamarin liver supplements), preventive treatments (NexGard COMBO, Bravecto 1-Month Chews, Revolution), and specialty medications (Carprovet, Incurin, Animax). Supporting services include the AutoShip subscription program (5% recurring discount), Rewards loyalty program, and mobile app for iOS and Android.
Differentiator
Problem solved
Functional benefit
Products and services
- PetMeds Online Pet Pharmacy America's first online pet pharmacy, operating as a direct-to-consumer platform marketing FDA and EPA-approved prescription medications and pet health products nationwide for dogs, cats, and horses, licensed across all 50 states.
- PetCareRx Online Pharmacy
Quantifiable outcome
- 30 years of pet care service with 13 million+ customers served
- +2 more outcomes
Companies that use 1800 PetMeds
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles2 records
1800 PetMeds technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
1800 PetMeds partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Rural KingcoreStrategic partnership to launch pet pharmacy offering across Rural King's 150 retail stores in 17 states and digital platforms. PetMeds provides pharmacy infrastructure, licensed pharmacists, and e-commerce capabilities. This marks PetMeds' first large-scale white-label pharmacy program, expanding access to underserved rural communities.
- WagmominorPartnership with Wagmo to provide Wagmo members with savings on everyday pet health products, enhancing affordability and accessibility of pet care through the Wagmo platform.
- San Antonio SpursminorOfficial partnership with San Antonio Spurs to promote pet adoptions, health care, and community engagement in San Antonio. Partnership includes events at home games and at the Gunn Family Coyote Dog Park, featuring local animal rescue organizations and a 'Pets of the Month' social media series.
- PetCareRxcorePetMed Express acquired PetCareRx in April 2023 for $36 million in an all-cash deal. The acquisition expanded PetMeds' product catalog into premium pet food and supplies, accelerated revenue growth, and added PetCareRx's customer base. PetCareRx operates as a subsidiary from Lynbrook, New York.
- DutchcorePartnership with Dutch telehealth service offering online vet consultations ($49/month). PetMeds serves as the prescription fulfillment partner, enabling Dutch customers to receive vet prescriptions and have them fulfilled through PetMeds' pharmacy. Includes same-day appointments, night & weekend availability, and membership covering up to 5 pets.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
1800 PetMeds competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
1800 PetMeds social profiles
Digital presence1800 PetMeds compliance and trust
Trust signalCompliance4 records
1800 PetMeds financial estimates
Financial estimateRevenue estimate
Valuation estimate
1800 PetMeds leadership team
Management profileNumber of profiles
Profiles5 records
1800 PetMeds subsidiaries and ownership
Company hierarchySubsidiaries1 record
1800 PetMeds funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
1800 PetMeds M&A and investment
M&A and investmentM&A1 record
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 1800 PetMeds
What does 1800 PetMeds do?
1800 PetMeds operates as America's first online pet pharmacy, selling FDA and EPA-approved prescription medications and OTC pet health products for dogs, cats, and horses directly to consumers across all 50 states. The licensed pharmacy fulfills prescriptions through dual fulfillment centers in Delray Beach, Florida and Lynbrook, New York (PetCareRx subsidiary), and offers an AutoShip subscription program with 5% recurring discounts.
Is 1800 PetMeds a public or private company?
1800 PetMeds is a public company. It is classified as public and is currently operating.
When was 1800 PetMeds founded?
1800 PetMeds was founded in 1996. It employs 101 to 250 people.
Where is 1800 PetMeds based?
1800 PetMeds is headquartered in Delray Beach, United States, in the North America region.
How does 1800 PetMeds make money?
Four revenue lines are on record. E-commerce Product Sales are the primary driver. The others are autoShip Subscriptions, white-Label Pharmacy Services and wholesale/PetCareRx Integration.
Does 1800 PetMeds have an API?
No public API is recorded for 1800 PetMeds.
What industry is 1800 PetMeds in?
1800 PetMeds's product category is Online Pet Pharmacy. Its primary akta.pro industry code is HLAMAIAF, Online Veterinary Pharmacies & E-commerce Retailers, with a secondary code of CRALAHAD, Pet Pharmacy Retail (Prescription). Its NAICS code is 456110 and its SIC code is 5912.