What G2 Secure Staff does

G2 Secure Staff is a US-based aviation services provider founded in 2005 via a management buyout, headquartered in Irving, Texas. The company delivers ground handling, cabin cleaning, passenger assistance, cargo handling, security services, terminal services, and GSE and vehicle maintenance to major US airlines across 88+ airports, employing 11,000+ aviation professionals. Its disclosed customer base includes American Airlines, United Airlines, Delta Air Lines, Alaska Airlines, and Southwest Airlines, with stated customer retention of 98%+ and preferred provider status across major US carriers.

G2's operational technology is built around an Android tablet-based dispatch and operations management platform incorporating GPS, beacon, and geofencing for real-time agent tracking, automated work assignment based on availability and location, push-to-talk communication, barcode/NFC/QR scanning for time and location stamping, vehicle safety cameras, an automated GSE OTS ticketing system, and a dedicated safety and compliance auditing platform. The company supplements its services with a G.O.T. (Greet, Offer, Thank) customer service training program and a Safety Management System with daily compliance audits. Revenue is generated exclusively through negotiated long-term B2B professional services contracts with airline customers; pricing is not publicly disclosed. G2 also operates three centralized GSE refurbishment shops in Atlanta, Dallas, and Salt Lake City.

In 2022, G2 expanded via the acquisitions of S.A.S. Services Group and Flight Services and Systems, growing to 10,000 employees. On August 26, 2025, Menzies Aviation (an Agility Global company) completed its $305 million acquisition of G2, making Menzies the largest independent aviation services provider in the US and expanding its global network to 350 airports across 65 countries. G2 operations are being rebranded under the Menzies Aviation name.

Name

G2 Secure Staff

Legal name

G2 Secure Staff, LLC

Website

https://g2securestaff.com

Company type

Private

Founded year

2005

Operating status

Acquired

Headcount range

5,001–10,000 employees

Short description

G2 Secure Staff provides ground handling, cabin cleaning, passenger assistance, cargo, security, and GSE maintenance services to major US airlines across 88+ airports with 11,000+ aviation professionals. Acquired by Menzies Aviation in 2025 for $305 million.

Ownership category

akta.pro rank

Product category

Aviation Ground Services

NAICS

Support Activities for Air Transportation (4881)

SIC

Airports, Flying Fields & Airport Terminal Services (4581)

akta.pro primary industry

Ground Handling (Ramp, Baggage, Turnaround) (THABAIAC)

Keywords

• Aviation ground handling
• Airline passenger services
• Airport cabin cleaning
• Cargo handling services
• Ground support equipment maintenance

Headquarters

HQ city

Irving

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Aviation Services Contracts: G2 Secure Staff generates revenue through long-term service contracts with airlines, providing comprehensive aviation services including ground handling, cabin cleaning, passenger assistance, cargo handling, security services, and GSE maintenance. Services are delivered at airports across the US.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

G2 Secure Staff delivers outsourced aviation services to airlines at 88+ U.S. airports, including ground handling (ramp operations, baggage handling, deicing), cabin cleaning, passenger assistance (wheelchair, skycap, VIP meet-and-greet), cargo handling (import/export, screening, customs), terminal services, security services (TSA-compliant screening, aircraft sweeps), and ground support equipment (GSE) and vehicle maintenance. The company leverages proprietary Android tablet-based dispatch technology with GPS tracking and automated work assignment to manage a workforce of 11,000+ aviation service professionals.

Product overview

G2 Secure Staff is a premier aviation services provider offering a comprehensive suite of ground handling, cabin cleaning, cargo handling, passenger assistance, security, and terminal services at 88+ U.S. airports. The company operates as a services-based business (not a software platform) and does not offer separate product modules—the services are delivered through a network of 11,000+ aviation professionals. Key service offerings include Ground Handling Services (ramp operations, deicing), Cabin Services (aircraft interior cleaning), Cargo Handling (import/export, specialized cargo), GSE & Vehicle Maintenance, Passenger Assistance (wheelchair services, VIP meet & greet), Security Services, and Terminal Services. G2 was acquired by Menzies Aviation in August 2025 for $305 million.

Differentiator

Problem solved

Functional benefit

Products and services

• Ground Handling Services Aircraft ground handling and ramp services for airline customers, including marshalling, baggage handling, deicing, lavatory and water services, and turnaround operations with focus on on-time departure performance.
• Cabin Services Aircraft interior cleaning and disinfecting services, including vacuuming, lavatory and galley cleaning, supply provisioning, trash removal, seatbelt arrangement, tray table and window cleaning, upholstery maintenance, and rug exchange.
• Cargo Handling Import and export cargo handling, freight and mail handling, cargo security screening, customs clearance, load planning, and specialized cargo services including dangerous goods, live animals, pharmaceuticals, and perishables.
• GSE & Vehicle Maintenance Ground support equipment maintenance services including preventative maintenance, repair, overhaul, tire services, air conditioning, and equipment leasing, supported by refurbishing shops in Atlanta, Dallas, and Salt Lake City and a GSE automated OTS ticketing system.
• Passenger Assistance Wheelchair and mobility assistance, passenger check-in support, skycap services, bag runners, unaccompanied minor support, and VIP meet-and-greet services, delivered using tablet technology for real-time tracking and assignment.
• Security Services Airport security services including VIP pre-departure screening, aircraft security sweeps, catering security, parking lot surveillance, and cargo screening to maintain compliance with TSA and government regulations.
• Terminal Services Terminal customer service operations including baggage assistance, ticketing support, bus shuttle services, and airline club staffing to deliver a positive airport experience for passengers.

Quantifiable outcome

• 98%+ customer retention rate
• +2 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Menzies Aviation: Now G2's parent company and the largest independent aviation services provider in the US post-acquisition; operates ground handling, cargo, and fueling across 350 airports in 65 countries, directly overlapping G2's service portfolio.
• Swissport International: Global leader in airport ground services, cargo, and fueling; directly competes with G2/Menzies in the same airline customer base and service lines (ramp, cabin cleaning, passenger assistance) at US and international stations.
• dnata: Part of the Emirates Group, dnata provides ground handling, cargo, and travel services worldwide; competes head-to-head with G2 for US airline ground handling and cargo contracts and brings significant international scale.
• Worldwide Flight Services (WFS): Major air cargo and ground handling provider serving airlines across multiple continents; directly comparable on cargo handling, ramp, and passenger services lines.
• SATS Ltd. Asia-based provider of airport services, ground handling, and in-flight catering; competes with G2 for multinational airline accounts and has expanded into US and European markets.
• Aviapartner: European-focused aviation services group offering passenger, ramp, and cargo handling at airports; comparable operating model to G2 with similar outsourced-services structure.

Broad incumbents

• Menzies Aviation (pre-G2 legacy): Pre-acquisition Menzies was an established global incumbent in aviation services; its US operations overlapped with G2 prior to the merger and continue to set the competitive baseline in US ground handling.
• AAR Corp: Diversified aviation services firm with MRO, parts, and integrated solutions; competes with G2's GSE maintenance and parts-handling lines as part of a broader portfolio.

Others

• Hertz Global Holdings (Hertz Aviation): Provides fleet and transportation services to airlines and airports; adjacent to G2's ground transportation and GSE operations rather than a direct handling competitor.

Regional players

• AGS Airports: UK-based airport operator with adjacent ground service lines; offers comparable operational profile in a different geography and represents a regional rather than US-domestic competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/G2SecureStaff
• Facebookfacebook.com/G2FCA
• LinkedInlinkedin.com/company/g2securestaff

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about G2 Secure Staff