Proper Access

What Proper Access does

Proper Access, LTD. is a privately held, seed-stage technology company founded in 2016 and headquartered in Pepper Pike, Ohio, with operational presence in Cleveland and Youngstown. The company provides WiFi networking, managed IT services, and IT security solutions to residential customers, small and mid-sized businesses, and selected enterprise accounts across multiple verticals including legal, healthcare, manufacturing, real estate, hospitality, and retail. Its flagship offering, the Home WiFi Upgrade, replaces single consumer routers with a three-component architecture comprising an advanced security gateway, a Layer 2/3 smart switch, and WiFi 6 access points designed to support up to 500 simultaneous IoT devices, with a hack-proof guarantee backed by up to $5,000 in compensation and one year of identity theft coverage.

The underlying technology stack combines WiFi 6 hardware with AI-powered customer support tooling, voicemail-to-text speech recognition, and an in-development AI/ML self-healing network research project conducted with Arizona State University. The company generates revenue through a mix of recurring subscriptions (the No Worries Support Plan at $99/month, or $29.97/month when bundled with a WiFi Upgrade), hardware sales and rentals, time-and-materials technical support (Tiered rates from $179 to $249 per hour), managed IT service contracts, one-time installation and activation fees, and early-termination fees. Distribution is sales-led and primarily regional (Northeast Ohio) with self-serve website form submissions, Google Calendar booking for IT strategy calls, and a Smart Car field technician fleet. The company is preparing to launch SpencerFi, a premium 2.5 Gbps ISP offering, and has stated a 10-year goal of expanding into the top 100 smart home neighborhoods nationally.

Name

Proper Access

Legal name

Proper Access, LTD.

Website

https://properaccess.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Proper Access is a seed-stage Ohio-based managed IT services and WiFi solutions provider serving residential customers, SMBs, and mid-market enterprises across legal, healthcare, manufacturing, real estate, hospitality, and retail with WiFi 6 hardware, managed IT, and an upcoming premium ISP product (SpencerFi).

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Electronic and Precision Equipment Repair and Maintenance (81121), Security Systems Services (except Locksmiths) (561621)

SIC

Computer Communications Equipment (3576), Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Home Networking & Connected Home Infrastructure (Wi‑Fi Mesh, Routers, Matter/Thread/Zigbee Bridges) (HSAPAQAG)

akta.pro secondary industries

Home Network/Wi‑Fi, Router & IoT Connectivity Setup (for Smart Home) (HSAHADAI), Smart Home Troubleshooting, Maintenance & Ongoing Support (HSAHADAK), Smart Networking & Connectivity (Mesh Wi‑Fi, Routers, Bridges) Retail (CRACAGAH)

Keywords

• Managed IT services
• WiFi networking solutions
• Network security services
• Internet service provider
• Business IT support

Headquarters

HQ city

Chagrin Falls

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. WiFi & Internet Subscription (SpencerFi): Premium internet connectivity subscription service (SpencerFi) delivering speeds up to 2.5 Gbps, replacing or augmenting ISP-provided routers. Billed monthly with equipment fees potentially included or charged separately.
2. Managed IT Services: Professionally managed IT department services for businesses, including help desk, email management (Microsoft 365, Google Workspace, Exchange), workstation/server management, and IT augmentation. Billed via time-and-materials or support plan contracts.
3. No Worries Support Plan: Monthly recurring premium support plan covering all Proper Access solutions, IoT device support, and all virtual support for any internet-enabled device connecting to the customer's network. Serves as a land-and-expand upsell mechanism. Regular rate $99/month, discounted to $29.97/month when bundled with a WiFi Upgrade solution.
4. Equipment/Hardware Sales: Sale or rental of equipment including advanced security gateway, smart switch, WiFi access points, cabling, power conditioning, IP phones, IP cameras, and NVR (Network Video Recorder valued at $600). Equipment may be purchased outright or rented/leased with monthly fees.
5. Web, Marketing, and Software Services: Website design and development (Squarespace), graphic design tools (Canva Pro), and no-code mobile app development (Adalo). Professional services for software integrations and digital marketing.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Proper Access provides managed IT services, WiFi 6 networking solutions, and premium internet connectivity for homes and businesses. The flagship Home WiFi Upgrade uses a proprietary three-component architecture (advanced security gateway, Layer 2/3 smart switch, and WiFi access points) that supports up to 500 IoT devices with a hack-proof guarantee. For businesses, the company offers managed IT services including help desk, Microsoft 365/Google Workspace administration, cybersecurity, AI consulting, and smart building solutions for multi-family properties, all backed by the No Worries Support Plan with US-based technical support.

Product overview

Proper Access is a technology company providing WiFi, internet connectivity, and IT services primarily for homes and small businesses. Their core product is the Home WiFi Upgrade system (WiFi 6 technology with security gateway, smart switch, and access points), which is sold alongside the No Worries Support Plan for ongoing device support. For businesses, they offer Managed IT Services including AI Consulting and Network Security Services. SpencerFi represents their premium ISP offering with multi-gigabit speeds. The company also provides Smart Building Solutions for multi-family properties. All offerings are backed by their 'No Worries' support philosophy with both residential and business-targeted solutions.

Differentiator

Problem solved

Functional benefit

Brands

• SpencerFi: Premium internet connectivity solution providing speeds up to 2.5 Gbps, part of the company's flagship product line.
• No Worries Support
• Home WiFi Upgrade

Products and services

• Home WiFi Upgrade Flagship WiFi 6 solution replacing outdated consumer routers with a three-component architecture: advanced security gateway, Layer 2/3 smart switch, and WiFi access points. Supports up to 500 IoT devices simultaneously, runs 100x faster than typical routers, and includes a hack-proof guarantee with up to $5,000 compensation and one year of identity theft coverage. Designed for homeowners and small businesses with modern smart home/IoT environments.
• No Worries Support Plan Premium monthly recurring support plan covering all parts, labor, and support (virtual and on-site) for Proper Access solutions and IoT devices purchased from Proper Access, plus virtual support for any internet-enabled device on the customer's network. Includes AI-powered instant tech support. Functions as a land-and-expand upsell mechanism. Priced at $99/month regular or $29.97/month when bundled with a WiFi Upgrade.
• Managed IT Services Professionally managed IT department services for businesses, including help desk support, email management (Microsoft 365, Google Workspace, on-premise Exchange), workstation and server management, and IT staff augmentation. Billed via time-and-materials or support plan contracts.
• AI Consulting Business IT consulting service combining strategy and implementation to deploy secure, business-ready AI tools including chatbots, workflow automation, knowledge search, and data insights for small and mid-sized business clients.
• Smart Building Solutions Multi-family property technology solutions including managed WiFi, smart building access control (door and elevator), AI-powered security cameras, and cloud-based video surveillance for apartment communities. Includes NVR (Network Video Recorder) equipment.
• Network Security Services Cybersecurity assessment and protection services for business networks, addressing open vulnerabilities reportedly present in 80% of top SOHO router brands. Includes implementation of security gateways, ongoing monitoring, and the hack-proof guarantee for business WiFi deployments.

Quantifiable outcome

• Up to 500 IoT devices supported per network, compared to 5–10 on typical consumer-grade SOHO routers
• +4 more outcomes

Named customers7 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Arizona State University (ASU)coreStrategic or Co-development Partner · 4 January 2022Proper Access partnered with Arizona State University in a Capstone Project working with ASU Senior Lecturer Ryan Meuth and a team of select PhD candidate students. The collaboration aims to develop an AI/machine learning solution enabling WiFi networks to self-heal—automatically detecting and correcting network issues. The project is part of Proper Access's R&D effort to develop a truly 'no worries' WiFi solution.
• IBMminorGTM or Marketing Partner · 21 June 2017IBM was announced as the diamond sponsor of the IoT Slam Live 2017 conference (June 21–22, 2017, at Archie K Davis Conference Centre, Research Triangle Park, North Carolina). Proper Access pledged support of the conference as a participant in the IoT ecosystem community.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ubiquiti (UniFi): UniFi sells a multi-component prosumer/SMB networking stack (gateway + switch + access points) that's the closest architectural analogue to Proper Access's three-component Home WiFi Upgrade. Ubiquiti's MSP-friendly pricing and broad retail reach represent the most direct competitive benchmark.
• Eero (Amazon): Eero is the leading consumer mesh WiFi brand (now Amazon-owned), competing directly in the Home WiFi Upgrade category with aggressively priced, app-managed mesh kits. Comparable on target customer (homeowner) and core deliverable (whole-home WiFi), but lacks Proper Access's managed service layer and enterprise-grade IoT density claims.
• Plume (OpenSync): Plume delivers cloud-managed, AI-driven smart home WiFi and subscription support services to ISP and MSP partners — a direct competing model for SpencerFi and the No Worries support subscription. Overlap in target outcome (managed, support-backed home networking) and recurring monetization.
• Netgear (Orbi): Netgear's Orbi line is one of the most distributed consumer mesh WiFi brands in retail. Comparable on product category and target end-user, with a meaningfully larger distribution and marketing footprint that constrains Proper Access's residential pricing power.
• TP-Link (Deco): TP-Link Deco is a high-volume consumer mesh platform competing on price-performance for whole-home WiFi. Comparable on category and end-user; price-tier aggression makes it the marginal competitor on value-conscious homeowner decisions.

Broad incumbents

• Cisco Meraki: Meraki is the cloud-managed networking incumbent for SMB and mid-market — directly comparable to Proper Access's Managed IT Services stack, especially for case-study customers like Lokring Manufacturing and YR Law. Operates much broader in scope and at higher price points, and competes for the same enterprise IT buyer.
• SonicWall: SonicWall is an established SMB-focused network security vendor. Comparable on the cybersecurity slice of Proper Access's business (hack-proof guarantee, Network Security Services) and on SMB distribution, with a much broader portfolio and channel.
• Rackspace Technology: Rackspace is a leading managed IT services provider serving SMB and enterprise customers with multi-cloud and infrastructure management. Comparable on the Managed IT Services business line and recurring managed-services revenue model, operating at much greater scale.
• Kaseya: Kaseya provides the dominant software-and-management platform for MSPs. Comparable in enabling recurring managed IT services — Proper Access's No Worries Plan sits on a similar conceptual plane, though Kaseya is platform-for-MSPs rather than a directly competing MSP.
• Calix: Calix supplies broadband platforms (Premise, GigaSpire, SmartHome managed WiFi) to ISPs and service providers — the closest analogue to SpencerFi as a vertically integrated premium broadband play. Comparable on the ambition to pair premium ISP service with managed home networking and recurring support revenue.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ProperAccess
• Facebookfacebook.com/properaccess

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Proper Access