HelpNow
HelpNow operates a tech-enabled emergency ambulance network across Mumbai, Delhi, and Bangalore, dispatching 900+ vehicles within 60 seconds. The non-profit (with a parallel for-profit arm) serves individual patients, corporates including Reliance and Sony, hospitals such as Fortis and Hinduja, and government bodies like Mumbai Police and BMC.
- Company typePrivate
- Founded2017
- HeadquartersMumbai, India
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What HelpNow does
HelpNow is an India-based emergency medical transport service founded in 2017 and headquartered in Mumbai, operating a network of 900+ ambulances across three metros: Mumbai, Delhi, and Bangalore. The company combines traditional ambulance fleet with rideshare-style dispatch technology — real-time patient-vehicle matching and a predictive ambulance parking algorithm — to reduce emergency response times from approximately 50 minutes to 10 minutes, with a stated 60-second dispatch target from call receipt. Service offerings span Basic Life Support (BLS), Advanced Life Support / Cardiac (ALS), NICU newborn transport, Hearse, Air Ambulance, and Train Ambulance services, delivered through a 24x7 helpline (88222 88222) and WhatsApp booking channel.
The underlying platform pre-informs partner hospitals of incoming patients and unlocks guaranteed 15% treatment discounts at partnered facilities, integrating dispatch with downstream care coordination. HelpNow serves a multi-segment customer base: individual consumers (the long tail of 100,000+ cumulative calls), corporate clients (Sony, Reliance Industries), hospital systems (Fortis, Hinduja), housing societies, event management companies, and government bodies (Mumbai Police, BMC).
HelpNow operates a dual-entity structure: a Section-8 non-profit (pending registration) provides zero-margin ambulance services to end consumers, funded by alumni donations and an initial ₹2 Lakh IIT Bombay grant, while a parallel for-profit Pvt. Ltd. monetises corporate and institutional partnerships through subscription-style contracts. The company was co-founded by IIT Bombay and AIIMS Delhi alumni, accepted into Y Combinator's Winter 2020 batch with a $150,000 raise, and received the India Today Healthgiri Award 2021 for Best Ambulance Service.
HelpNow firmographics
Firmographics- Name
- HelpNow
- Legal name
- HelpNow
- Website
- https://gethelpnow.in
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- HelpNow operates a tech-enabled emergency ambulance network across Mumbai, Delhi, and Bangalore, dispatching 900+ vehicles within 60 seconds. The non-profit (with a parallel for-profit arm) serves individual patients, corporates including Reliance and Sony, hospitals such as Fortis and Hinduja, and government bodies like Mumbai Police and BMC.
- Ownership category
- akta.pro rank
HelpNow industry classification
Industry- Product category
- Emergency Medical Services / Ambulance Services
- NAICS
- Ambulance Services (621910), Emergency and Other Relief Services (624230)
- SIC
- Services-Health Services (8000), Transportation Services (4700)
- akta.pro primary industry
- Private EMS Providers (Contract/Interfacility) (HLAFANAB)
- akta.pro secondary industries
- Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ), 911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)
Keywords
Where HelpNow is headquartered
LocationHeadquarters
- HQ city
- Mumbai
- HQ country
- India
- HQ region
- Asia
Offices4 records
Markets served
HelpNow business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Emergency Ambulance Services: Provides emergency medical transport services at nominal charges to end consumers, with zero margin business model as a non-profit organization
- Corporate Healthcare Solutions: Parallel private limited company provides medical support services to large corporates, event companies, production houses and private hospitals on a for-profit basis
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Nominal fee for emergency ambulance services |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels4 records
HelpNow product offering
Product offeringCore offering
HelpNow operates an emergency ambulance service network across Mumbai, Delhi, and Bangalore with 900+ vehicles, dispatching ambulances within 60 seconds of a call. It offers BLS, ALS, NICU, Hearse, Air Ambulance, and Train Ambulance services, complemented by a parallel corporate emergency healthcare solutions program and hospital patient transport partnerships. The service is enabled by proprietary dispatch technology with real-time patient-vehicle matching and predictive ambulance positioning algorithms.
Product overview
HelpNow operates as a comprehensive emergency medical transport network that combines traditional ambulances and rideshare vehicles to reduce emergency response times. The platform offers a unified service covering multiple ambulance types: BLS Basic Ambulance (with oxygen support), ALS Cardiac Ambulance (ICU setup with BHMS doctor), NICU Newborn Baby ICU, Hearse Ambulance Service, Air Ambulance Service, and Train Ambulance Service. Services are delivered through Intra-City and Inter-City Ambulance Services, with specialized corporate partnership programs. The platform enables real-time matching of patients with medical transport, serving urban and underserved areas across Mumbai, Delhi, and Bangalore. HelpNow's portfolio also includes organization partnerships for corporates, hospitals, housing societies, and event companies.
Differentiator
Problem solved
Functional benefit
Products and services
- BLS - Basic Ambulance with O2 Basic life support ambulance providing rapid response and oxygen support for patients in need of basic medical assistance, delivered through HelpNow's 24x7 dispatch network.
- ALS - Cardiac Ambulance (ICU Setup with BHMS Doctor) Advanced life support cardiac ambulance with ICU setup and a trained BHMS doctor onboard, designed for critical patients needing advanced cardiac and intensive care during transport.
- NICU - Newborns Baby ICU Ambulance Specialized newborn ICU ambulance ensuring dedicated intensive care for newborns with an onboard doctor, for neonatal inter-hospital and emergency transfers.
- Hearse Ambulance Service Hearse ambulance facilitating dignified transportation of deceased individuals using proper preservation methods.
- Air Ambulance Service Air ambulance service enabling swift and efficient medical transportation for critical cases requiring urgent long-distance or rapid transfer.
- Train Ambulance Service Train ambulance service providing medical evacuation and transportation via rail, ensuring safe transit for patients across long distances.
- Intra-City Ambulance Services Intra-city ambulance service transporting patients and healthcare supplies within a city, equipped with first-aid tools, ICU, ventilator, and proficient first responders.
- Inter-City Ambulance Services Inter-city ambulance service transporting patients and healthcare supplies between cities with basic and advanced life support systems including ICUs and ventilators.
- Corporate Emergency Healthcare Solutions 24x7 ambulance partnership program for corporates delivering emergency healthcare solutions to employees, including on-site medical support and emergency response planning, delivered through HelpNow's parallel for-profit Pvt. Ltd. arm.
Quantifiable outcome
- Response time reduced from 50 minutes to 10 minutes
- +2 more outcomes
Companies that use HelpNow
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles5 records
HelpNow technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
HelpNow partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered minor and core.
- SonyminorCorporate partnership providing emergency healthcare solutions for Sony employees.
- Reliance Industries LtdminorCorporate partnership providing emergency healthcare solutions for Reliance employees, including Reliance-owned Voltas Beko.
- FortiscoreHospital partnership for patient transport services including emergency admissions and inter-hospital transfers.
- HindujacoreHospital partnership for patient transport services including emergency admissions and inter-hospital transfers.
- Mumbai PolicecoreGovernment partnership for emergency response services coordination.
- BMCcoreBrihanmumbai Municipal Corporation partnership for emergency response services.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
HelpNow competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key highlights9 records
Customer concentration
HelpNow social profiles
Digital presenceHelpNow financial estimates
Financial estimateRevenue estimate
Valuation estimate
HelpNow leadership team
Management profileNumber of profiles
Profiles2 records
HelpNow funding detail
Funding detailFunding overview
Funding rounds1 record
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HelpNow M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HelpNow
What does HelpNow do?
HelpNow operates an emergency ambulance service network across Mumbai, Delhi, and Bangalore with 900+ vehicles, dispatching ambulances within 60 seconds of a call. It offers BLS, ALS, NICU, Hearse, Air Ambulance, and Train Ambulance services, complemented by a parallel corporate emergency healthcare solutions program and hospital patient transport partnerships. The service is enabled by proprietary dispatch technology with real-time patient-vehicle matching and predictive ambulance positioning algorithms.
Is HelpNow a public or private company?
HelpNow is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was HelpNow founded?
HelpNow was founded in 2017. It employs 11 to 50 people.
Where is HelpNow based?
HelpNow is headquartered in Mumbai, India, in the Asia region.
How does HelpNow make money?
Two revenue lines are on record. Emergency Ambulance Services are the primary driver. The others are corporate Healthcare Solutions.
Does HelpNow have an API?
No public API is recorded for HelpNow.
What industry is HelpNow in?
HelpNow's product category is Emergency Medical Services / Ambulance Services. Its primary akta.pro industry code is HLAFANAB, Private EMS Providers (Contract/Interfacility), with a secondary code of BPAKAFAJ, Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch). Its NAICS code is 621910 and its SIC code is 8000.