Dispatch Coffee

Name

Dispatch Coffee

Legal name

Dispatch Coffee

Website

https://dispatchcoffee.ca

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Specialty Coffee Roasting

NAICS

Coffee and Tea Manufacturing (311920), Coffee and Tea Manufacturing (31192)

SIC

Beverages (2080), Retail-Eating & Drinking Places (5810), Wholesale-Groceries, General Line (5141)

akta.pro primary industry

Specialty Coffee & Tea (Single-Origin, Micro-lot, Premium) Processing (AFAFADAJ)

akta.pro secondary industries

Coffee Roasters with Cafe (Roastery Cafes) (THAFADAE), Specialty Coffee & Tea Retail (Beans, Leaves, Accessories) (CRAHAGAI), Coffee, Tea & Cocoa Beverage Wholesale (AFAIAGAD)

Keywords

• Specialty coffee roasting
• Single-origin coffee
• Coffee subscription service
• Wholesale coffee supply
• Ethically sourced coffee

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Direct-to-Consumer Coffee Sales: Online sales of freshly roasted whole bean or ground coffee through e-commerce website. Customers can purchase one-time or subscribe (monthly autoship or prepaid plans). Coffee delivered via bike courier (Montreal), ground shipping, or in-store pickup.
2. One-Time Coffee Purchases: Single bag purchases of single-origin coffees and blends at full retail price, ranging from $25-$36.50 per 300g bag.
3. Cafe Retail Sales: Physical cafe locations in Montreal (St-Laurent flagship, 1800 sq ft) and Toronto serving single-origin coffees and espresso beverages. In-store experience with expert baristas.
4. Wholesale/Office Program: B2B coffee supply to other cafes, restaurants, and offices. Monthly employer-subsidized employee subscriptions (2 bags of 300g per month, ~30 cups total). Includes net-14 billing terms and dedicated account management.
5. Equipment and Merchandise Sales: Sales of brewing equipment (Chemex, AeroPress, V60, grinders, kettles) and merchandise (tote bags, t-shirts, sweatshirts, books, gift cards).

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Dispatch Coffee sources, roasts, and delivers specialty-grade single-origin and blended coffee. It operates a direct-to-consumer subscription model with whole bean and ground options shipped across North America, complemented by company-owned cafes in Montreal and Toronto and a wholesale/office program supplying businesses, restaurants, and other cafes.

Product overview

Dispatch Coffee operates a subscription-first specialty coffee business with a portfolio of single-origin coffees and proprietary blends. Their core offerings include seasonal single-origin coffees from smallholder farmers (Colombia, Bolivia, Ethiopia, Brazil, Guatemala, Vietnam) and signature blends (Blend Robusta TR, Blend 3-R, Blend Classique, Blend Saisonnier). Supporting products include instant coffee, brewing equipment (Chemex, AeroPress, V60, grinders), merchandise, and a wholesale/office subscription program. The business model centers on roasted-to-order delivery via subscription with transparent pricing and farmer traceability.

Differentiator

Problem solved

Functional benefit

Products and services

• Coffee Subscription Service Subscription-based delivery of traceable, freshly roasted coffee beans with prepaid (3, 6, or 12 shipments) or monthly autoship plans, offering up to 16.5% savings on full price. Targeted at individual coffee enthusiasts and offices.
• Single-Origin Coffees
• Blend Robusta TR A robusta/arabica blend from Vietnam featuring 15% specialty robusta and Bolivian arabica, both anaerobically fermented, with tasting notes of hazelnut, chicory, and sesame brittle. 300g at $33, available as one-time or subscription.
• Blend 3-R (1kg) Eco-conscious blend combining Dispatch overstock, test roasts, and unsold beans, inspired by the three R's of sustainability (Reduce, Reuse, Recycle). Available in 1kg format at $45 with fruity, classic, or decaffeinated options.
• Blend Classique House blend of 80% Brazil and 20% Mexico, tasting of dark chocolate and orange zest. 300g at $25.
• Blend Saisonnier Seasonal blend of 80% Mexico and 20% Rwanda, with tasting notes of caramel, red apple, and allspice. 300g at $25.
• Instant Coffee Freeze-dried instant coffee made from 80% Mexico and 20% Kenya beans, with notes of caramel, toasted malt, and dried raisin. Available in 18-serving jars.
• Coffee Equipment Brewing equipment including Chemex, AeroPress, Hario V60, grinders (Baratza, Timemore), kettles, scales, filters, and accessories ranging from $10.50 to $96.
• Merchandise Branded merchandise including organic cotton tote bags ($15.66), books ($26-$48), gift cards ($25), t-shirts ($22.50), and sweatshirts ($33.50).
• Office and Wholesale Program Wholesale and B2B program for cafes, restaurants, and offices with employer-subsidized employee coffee subscriptions. Monthly delivery of 2 bags of 300g (~30 cups) with employer subsidy options of 25%, 50%, 75%, or 100%. Net-14 billing terms.

Quantifiable outcome

• 80% higher payments than Fair Trade minimums (paid $3.24/lb vs $1.80 Fair Trade floor in 2024)
• +4 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• Specialty Coffee Transaction Guide (Emory University)minorStrategic or Co-development Partner · 1 January 2018Research project at Emory University publishing prices paid by importers and roasters for different quality and volume tiers. Dispatch donates pricing data annually, contributing to industry-wide price benchmarking.
• Soul Fine CoffeecoreStrategic or Co-development PartnerWoman-owned green coffee producer based in Đắk Lắk province, Vietnam. Co-founded by two sisters (including Linh Hua). Produces specialty-grade Robusta through experimental fermentation and processing. Certified Q Graders for sensory evaluation. Sourced Robusta TR blend component.
• Osito CoffeecoreStrategic or Co-development PartnerU.S.-based importer with sister companies operating directly in producing countries including Colombia and Ethiopia. Operates Beneficio nonprofit initiative supporting producing communities. Sourced Luis Jacinto Calderon Pink Bourbon from Colombia.
• Apex Coffee ImportscoreChannel Partner/ Reseller/ DistributorMontreal-based importer that sourced Taypiplaya coffee from Bolivian exporter Agricafé. Connected Dispatch with seven smallholder farmers in the Tayapiplaya colonia.
• Agricafé (Rodriguez Family)coreStrategic or Co-development PartnerBolivian exporter and dry mill run by Pedro Rodriguez (30+ years specialty coffee experience) and children Daniela and Pedro Pablo Rodriguez. Operates Sol de Mañana program supporting 1,000+ smallholder farmers. Sourced first Bolivian coffee for Dispatch.
• Crop to CupcoreChannel Partner/ Reseller/ DistributorImport partner for Burundi coffees since 2015. Connected Dispatch with Buhorwa washing station (900+ farming families) and Iyenga AMCOS cooperative in Tanzania. Long-term relationship across multiple origins.
• JNP CoffeecoreStrategic or Co-development PartnerExporters behind Dispatch's Burundi coffees. Founder Jeanine sits on SCA board. Undertaking world's first agile data approach to calculating cost of production with 100 smallholder farmers. Thought leader on ethical pricing.
• Azahar CoffeecoreStrategic or Co-development PartnerColombian exporters/importers who have conducted cost of production studies. Price coffee based on margin atop cost of production. Provide in-house cost of production data to Dispatch, improving transparency across value chain.
• Winrock InternationalminorStrategic or Co-development PartnerNon-profit managing rural development projects in Myanmar. Provides structure and strategy to coffee-growing communities. Works on gender-based violence prevention, refugee services, and economic support systems.
• BoxknightminorChannel Partner/ Reseller/ DistributorZero-net carbon ground shipping partner for e-commerce deliveries outside Montreal. Part of Dispatch's environmental commitment.
• Union CoffeeminorChannel Partner/ Reseller/ DistributorRoasting partner that introduced Dispatch to Soul Fine Coffee for Vietnamese Robusta sourcing.
• Epoch CoffeeminorChannel Partner/ Reseller/ DistributorRoasting partner that introduced Dispatch to Soul Fine Coffee for Vietnamese Robusta sourcing.

Scale indicators7 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Phil & Sebastian: Calgary-based specialty coffee roaster with cafes and strong ethical-sourcing positioning. Comparable direct-trade philosophy and multi-channel model in Western Canada.
• Balzac's Coffee Roasters: Ontario-based specialty coffee roaster and cafe chain. Larger scale Canadian specialty competitor with multiple retail locations and subscription/wholesale programs.
• 49th Parallel Coffee Roasters: Vancouver-based specialty roaster with cafes, wholesale, and subscription. Western Canadian specialty coffee peer with similar ethical-sourcing positioning and DTC channel.
• Pilot Coffee Roasters: Toronto-based specialty coffee roaster with cafes, wholesale program, and subscription model. Directly comparable multi-channel DTC + wholesale + retail operation in the Canadian market.
• Equator Coffees: Specialty roaster with retail cafes, wholesale accounts, and direct-to-consumer subscriptions focused on ethical sourcing and farmer relationships. Comparable business model and values alignment.
• Saint Henri Micro-Torréfacteur: Montreal-based specialty coffee micro-roaster with retail cafes and wholesale supply. Most direct local competitor to Dispatch in the Montreal specialty coffee scene.
• Counter Culture Coffee: US specialty coffee roaster known for sustainability, transparency reporting, and subscription model. Comparable commitment to published transparency reports and farmer-direct sourcing.

Broad incumbents

• Blue Bottle Coffee: Large specialty coffee brand with cafes, wholesale, and subscription. Established incumbent in the premium DTC and cafe segment that Dispatch competes against for consumer mind-share and wholesale accounts.
• La Colombe Coffee Roasters: Large specialty roaster with cafes, wholesale, and DTC subscriptions. Broader incumbent with wider distribution that competes for the same premium DTC and B2B office coffee customers.

Emerging players

• JNP Coffee: Burundi coffee exporter and supply partner of Dispatch with active cost-of-production research. Adjacent player in specialty green coffee sourcing and pricing transparency initiatives.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/dispatchcoffee
• Facebookfacebook.com/dispatchcoffeemtl
• LinkedInlinkedin.com/company/dispatch-coffee

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dispatch Coffee