I-Pass Patient Safety Institute
I-PASS Patient Safety Institute commercializes a clinically validated, EHR-integrated handoff communication software bundle to hospitals, health systems, and GME residency programs, reducing patient harm caused by clinical miscommunication during care transitions.
- Company typePrivate
- Founded2016
- HeadquartersBoston, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What I-Pass Patient Safety Institute does
I-PASS Patient Safety Institute is a Boston-based private healthcare technology company that commercializes the evidence-based I-PASS handoff communication methodology, originally developed by the I-PASS Study Group. The company sells an integrated software bundle — I-PASS Training (an interactive online simulation environment), I-PASS Assessment and Improvement (an observational measurement platform), and the I-PASS Written Handoff Tool / eVIEW (a HIPAA-compliant, Epic-certified companion document built using SmartText/SmartLink) — that together operationalize the five-element I-PASS mnemonic (Illness Severity, Patient Summary, Action List, Situation Awareness, Synthesis) for clinical handoffs.
The company's customer base spans acute-care hospitals, academic medical centers, critical-access hospitals, graduate medical education (GME) residency programs, and medical liability insurers. Revenue is generated through multi-year enterprise subscriptions (typically $400K–$500K over three years for a 300-bed hospital), annual GME bundles priced for up to 300 residents, and recurring professional-services revenue tied to coaching and implementation. Go-to-market combines direct enterprise field sales, channel partnerships with medical liability insurers (MedPro Group, Coverys) and state hospital associations (Kentucky Hospital Association's KHATCH program), and content-led demand generation.
The company is small (1–10 employees), clinically founded (Dr. Christopher Landrigan and Dr. Amy Starmer from Boston Children's Hospital, which holds an equity stake), and reports cumulative adoption across more than 100 healthcare institutions. Clinical evidence cited includes published reductions of up to 70% in patient harm and 47% in handoff-related adverse events across a 32-hospital multicenter study, positioning I-PASS as the AHRQ-designated gold standard for handoff communication and the recipient of the 2016 John M. Eisenberg Award for National Achievement in Patient Safety.
I-Pass Patient Safety Institute firmographics
Firmographics- Name
- I-Pass Patient Safety Institute
- Legal name
- I-PASS Patient Safety Institute, Inc.
- Website
- https://ipassinstitute.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- I-PASS Patient Safety Institute commercializes a clinically validated, EHR-integrated handoff communication software bundle to hospitals, health systems, and GME residency programs, reducing patient harm caused by clinical miscommunication during care transitions.
- Ownership category
- akta.pro rank
I-Pass Patient Safety Institute industry classification
Industry- Product category
- Clinical Communication & Patient Safety Software
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK)
Keywords
Where I-Pass Patient Safety Institute is headquartered
LocationHeadquarters
- HQ city
- Boston
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
I-Pass Patient Safety Institute business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Enterprise Software Licensing & Subscription: Annual subscription fees for access to I-PASS Training Platform, Assessment & Improvement Tool, and Written Handoff Tool. Institutions pay based on size and scope of implementation.
- Professional Services (Implementation & Coaching): Hands-on implementation services including organizational assessment, training facilitation, coaching, and program management. Expert coaches guide institutions through the implementation lifecycle from planning through sustainment.
- GME Program Bundle: Specialized bundled solutions for residency programs granting access to all three platforms for up to 300 residents and providers, with one-time setup and configuration.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise Hospital Implementation (3-year program) |
| Subscription | Annual | GME Program Bundle (up to 300 users) |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
I-Pass Patient Safety Institute product offering
Product offeringCore offering
I-PASS Patient Safety Institute sells the I-PASS Bundle, an integrated enterprise software suite for hospitals and health systems to standardize patient handoff communication and reduce preventable harm. The bundle consists of three components: I-PASS Training (cloud-based interactive clinician training), I-PASS Assessment & Improvement (observation and feedback software), and the I-PASS Written Handoff Tool / eVIEW (Epic-certified, HIPAA-compliant tool optimized inside existing EHRs). Deliveries are paired with expert coaching and implementation services, with a 300-bed hospital implementation typically priced at $400,000–$500,000 over three years.
Product overview
I-Pass Patient Safety Institute offers the I-PASS Bundle, an integrated suite of three core products: I-PASS Training (interactive online handoff training), I-PASS Assessment and Improvement (observation and feedback software), and the I-PASS Written Handoff Tool (EHR-integrated documentation tool). Specialized bundles include the GME Program Bundle for residency programs and the Nurse Handoff Bundle for nursing staff. The company also provides an Organizational Readiness Assessment tool and publishes a Position Paper on communication failures in malpractice claims. The solutions are delivered with expert coaching support and have been clinically proven to reduce patient harm by up to 70%.
Differentiator
Problem solved
Functional benefit
Products and services
- I-PASS Bundle Integrated enterprise offering combining online training, observational assessment, and EHR-integrated written handoff documentation to standardize patient handoff communication at hospitals and health systems.
- I-PASS Training Cloud-based interactive clinician training platform that teaches verbal and written handoff communication using the I-PASS mnemonic and scores learners against a gold standard.
- I-PASS Assessment and Improvement Cloud-based observation, measurement, and feedback software that assesses handoff quality and tracks patient harms associated with handoff communication at institutions.
- I-PASS Written Handoff Tool (eVIEW) Epic-certified, HIPAA-compliant handoff documentation tool integrated into the EHR that supports day-to-day structured written handoffs using I-PASS templates.
- I-PASS GME Program Bundle Bundled package for residency and fellowship programs including training, assessment, written handoff tool, and setup/configuration to support up to 300 residents and providers and meet ACGME requirements.
- I-PASS Nurse Handoff Bundle Bundled package providing structured nurse handoff methodology and implementation tools for ED and Med-Surg nursing staff to standardize communication and reduce safety events.
- I-PASS Organizational Readiness Assessment Survey-based diagnostic tool that evaluates an institution's patient safety culture, current handoff processes, and readiness for I-PASS implementation.
Quantifiable outcome
- Reduces patient harm by up to 70%
- +9 more outcomes
Companies that use I-Pass Patient Safety Institute
Customer profileNamed customers11 records
Segments3 records
Ideal customer profiles3 records
I-Pass Patient Safety Institute technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature6 records
I-Pass Patient Safety Institute partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Kentucky Hospital AssociationcoreKentucky Hospital Association (KHA) launched statewide KHATCH program to reduce medical errors and improve patient safety. KHA funds clinical handoff training, solutions, and services for member hospitals. First state hospital association to adopt I-PASS at scale.
- MedPro GroupcoreMedPro Group, the nation's leading malpractice carrier with 300,000+ healthcare providers, has endorsed I-PASS as a trusted patient safety and risk management solution. Endorsement signifies shared commitment to reducing communication-related adverse events.
- CoveryscoreI-PASS Institute and Coverys collaboration to bring patient safety solution to hospitals nationwide. Coverys Community Healthcare Foundation grant program funding I-PASS implementation for select hospitals at no cost through Transitions in Care grant. Joint commitment to reducing communication-related adverse events and proactive risk management.
- Candello (CRICO)minorResearch collaboration providing data for malpractice claims analysis. Candello's national database of 475,000+ medical malpractice cases used to demonstrate impact of communication failures on patient safety and I-PASS effectiveness.
- M Health FairviewcorePartnership to implement structured communication tools across the health system aligned with M Health Fairview's Safety Always initiative targeting zero preventable harm.
- Medical Professional Liability Association (MPLA)minorNew Healthcare Communications Improvement Initiative (HCII) connecting risk and patient safety leaders with proven handoff methodology.
- Boston Children's HospitalcoreFounding institution for I-PASS methodology. Dr. Christopher Landrigan serves as Chief of General Pediatrics and co-founder. Hospital is equity holder in I-PASS Patient Safety Institute.
Scale indicators14 records
Recent moves6 records
Expansion highlights6 records
I-Pass Patient Safety Institute competitors and assessment
Company assessmentDirect peers
- TigerConnect: Clinical communication and care team collaboration platform used by hospitals and health systems. Direct competitor to I-PASS in the clinical communication/workflow category, though broader in scope (messaging, alarm management, on-call scheduling).
- PerfectServe: Clinical communication and care coordination platform for hospitals and physician practices. Comparable to I-PASS in targeting care-team communication and care transitions, with broader product scope including answering services and provider scheduling.
- RLDatix: Patient safety, risk management, and healthcare governance platform serving hospitals and health systems. Directly comparable to I-PASS in addressing adverse events, malpractice exposure, and safety culture, with adjacent products in event reporting and accreditation.
Broad incumbents
- Vocera (Stryker): Clinical communication and care experience platform (badge-based secure messaging, alarms, care transitions), now part of Stryker's healthcare division. Overlaps with I-PASS in structured clinical communication but is a much broader portfolio play across the care continuum.
- Voalte (Stryker): Mobile clinical communication platform for nurses and care teams, owned by Stryker. Comparable to I-PASS in the nurse handoff/communication workflow at hospitals, though broader in device and messaging scope.
- Spok: Healthcare communication and clinical alerting platform serving hospitals. Comparable to I-PASS in clinical communication and care team coordination, but a broader, more general communications suite.
Others
- symplr: Healthcare operations platform covering workforce, credentialing, and provider data management. Adjacent to I-PASS as a hospital operations software vendor, though not in clinical communication or patient safety directly.
- Imprivata: Digital identity and clinical workflow platform for healthcare, including authentication and provider access workflows. Adjacent to I-PASS as a hospital IT/workflow vendor, with limited overlap in the patient handoff communication category.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
I-Pass Patient Safety Institute social profiles
Digital presenceI-Pass Patient Safety Institute compliance and trust
Trust signalCompliance2 records
I-Pass Patient Safety Institute financial estimates
Financial estimateRevenue estimate
Valuation estimate
I-Pass Patient Safety Institute leadership team
Management profileNumber of profiles
Profiles5 records
I-Pass Patient Safety Institute funding detail
Funding detailFunding overview
Funding rounds3 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
I-Pass Patient Safety Institute M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about I-Pass Patient Safety Institute
What does I-Pass Patient Safety Institute do?
I-PASS Patient Safety Institute sells the I-PASS Bundle, an integrated enterprise software suite for hospitals and health systems to standardize patient handoff communication and reduce preventable harm. The bundle consists of three components: I-PASS Training (cloud-based interactive clinician training), I-PASS Assessment & Improvement (observation and feedback software), and the I-PASS Written Handoff Tool / eVIEW (Epic-certified, HIPAA-compliant tool optimized inside existing EHRs). Deliveries are paired with expert coaching and implementation services, with a 300-bed hospital implementation typically priced at $400,000–$500,000 over three years.
Is I-Pass Patient Safety Institute a public or private company?
I-Pass Patient Safety Institute is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was I-Pass Patient Safety Institute founded?
I-Pass Patient Safety Institute was founded in 2016. It employs 1 to 10 people.
Where is I-Pass Patient Safety Institute based?
I-Pass Patient Safety Institute is headquartered in Boston, United States, in the North America region.
How does I-Pass Patient Safety Institute make money?
Three revenue lines are on record. Enterprise Software Licensing & Subscription is the primary driver. The others are professional Services (Implementation & Coaching) and GME Program Bundle.
Who are I-Pass Patient Safety Institute's main competitors?
Direct peers on record are TigerConnect, PerfectServe and RLDatix. Broad incumbents are Vocera (Stryker), Voalte (Stryker) and Spok. Others are symplr and Imprivata.
Does I-Pass Patient Safety Institute have an API?
No public API is recorded for I-Pass Patient Safety Institute.
What industry is I-Pass Patient Safety Institute in?
I-Pass Patient Safety Institute's product category is Clinical Communication & Patient Safety Software. Its primary akta.pro industry code is HLACABAK, Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment). Its SIC code is 8000.