ISA Saúde

What ISA Saúde does

ISA Saúde is a Brazilian healthtech founded in 2019 by physicians and brothers Fernando Pares (CEO) and David Pares (CMO), delivering hospital-level healthcare to patients in their homes across Brazil. The company operates a B2B2C model in which health insurance operators (operadoras de planos de saúde), corporate enterprises, and hospitals contract ISA to provide home-based acute care, home hospitalization, rehabilitation, emergency response, palliative care, wound care, and home lab collections on behalf of their beneficiaries. ISA serves patients across 5 Brazilian states (São Paulo, Goiás, Distrito Federal, Minas Gerais, and Bahia) and 60+ cities, delivering more than 500,000 attendances per year through a decentralized network of 3,500+ registered healthcare professionals.

The service model is built on the proprietary ISA Digital Care (IDC) platform, which integrates an intelligent electronic medical record (EMR), the OnDemand care-initiation module, a real-time Command Center for operational monitoring and audit, and ISA Pay for automated financial processing. Two mobile applications — ISA Atende for field professionals and the ISA Saúde app for patients and families — connect bedside practice and patient engagement to the central EMR, while a Concierge web portal gives insurance operators and hospital partners real-time visibility into patient journeys and outcomes. AI capabilities are embedded in IDC, primarily to flag early signs of patient deterioration and to automate clinical and operational workflows; the World Bank Group and IFC have publicly cited this implementation as a model for AI-enabled home healthcare in Brazil.

ISA monetizes services through B2B contracts with private health insurance operators, billing per service rendered (per visit, per day of home hospitalization, per procedure). Documented outcomes from a top-five Brazilian private insurer case study include a 42% reduction in total healthcare costs, hospital readmission rates falling from 11% to under 2% within 12 months, and patient volume scaling from 150 to over 1,500 daily patients in two years. The company reports an NPS of 90+ and has raised R$ 250 million+ cumulatively, including a R$ 160 million Series B led by IFC (World Bank Group) in October 2025, earmarked for tripling geographic footprint, launching home oncology, and acquiring local competitors.

Name

ISA Saúde

Legal name

ISA Saúde

Website

https://isasaude.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

251–500 employees

Short description

ISA Saúde delivers hospital-level home healthcare across Brazil through a B2B2C model serving health insurance operators, corporate enterprises, and hospitals, using its proprietary IDC platform and a network of 3,500+ professionals across 5 states.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

General Medical and Surgical Hospitals (622110)

SIC

Services-Home Health Care Services (8082), Services-Hospitals (8060)

akta.pro primary industry

Hospital-at-Home / Acute Care at Home Programs (HLAFAEAH)

akta.pro secondary industries

Patient Billing, Statements & Payment Processing (HLACACAG), Accounts Receivable (A/R) & Collections Management (HLACACAJ), Hospital Shared Services, GPOs & System Support Organizations (HLAFAAAO)

Keywords

• Hospital at home services
• Home healthcare platform
• Home hospitalization care
• Remote patient monitoring
• Home health workforce

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. B2B Healthcare Services to Insurance Operators: ISA Saúde provides hospital-at-home, home care, emergency home care, and related services to private health insurance operators (operadoras de planos de saúde). Revenue is generated through contracted service agreements with insurers, where ISA bills per service rendered (per visit, per day of hospitalization, per procedure). The model is B2B2C — ISA serves as the care delivery infrastructure for insurer beneficiaries.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

ISA Saúde delivers hospital-quality healthcare to patients in their homes across Brazil, operating a hospital-at-home model that combines multidisciplinary clinical teams with its proprietary IDC (ISA Digital Care) technology platform. Revenue is generated primarily through B2B contracts with private health insurance operators and corporate enterprises, with services billed per visit, per day of hospitalization, or per procedure. The offering spans acute home monitoring, intensive home hospitalization, rehabilitation, emergency home response, palliative care, wound care, and home lab collections.

Product overview

ISA Saúde is a Brazilian health-tech company offering a comprehensive home healthcare platform under its 'Hospital em Casa' (Hospital at Home) model. The core offering consists of seven integrated service lines: Hospital em Casa (acute patient monitoring), Internação Domiciliar (intensive home hospitalization), Reabilitação e Atenção Domiciliar (rehabilitation care), Pronto Atendimento Domiciliar (emergency home care), Cuidados Paliativos e Hospice em Casa (palliative care), Programa de Curativos (wound care), and Coletas Domiciliares (home lab collections). These services are powered by the proprietary IDC (ISA Digital Care) technology platform, which includes modules for electronic medical records (EMR), operational management (OnDemand, Command Center), and financial automation (ISA Pay). The ecosystem is supported by three user-facing applications: ISA Atende (for healthcare professionals), ISA Saúde App (for patients and families), and Concierge (web portal for health operators and partners). The company operates through a decentralized network of over 3,500 healthcare professionals delivering care across five Brazilian states.

Differentiator

Problem solved

Functional benefit

Brands

• ISA Digital Care (IDC): The central digital ecosystem and electronic health record platform of ISA Saúde, connecting the entire patient journey in real time, including EMR, Command Center, and ISA Pay modules.
• ISA Atende
• ISA Pay
• Hospital em Casa

Products and services

• Hospital em Casa (Hospital at Home) Flagship hospital-at-home service for patients requiring acute clinical monitoring, providing 24-hour multidisciplinary care, real-time monitoring, and the same technical rigor of a hospital admission delivered at the patient's home. Designed for health insurance operators covering acute episodes for their beneficiaries.
• Internação Domiciliar (Home Hospitalization) Complete home hospitalization service for patients requiring intensive clinical support, including continuous 24-hour medical and nursing follow-up, hospital-grade equipment, and individualized care plans. Targeted at health insurance operators and corporate partners.
• Reabilitação e Atenção Domiciliar (Home Rehabilitation and Care) Multidisciplinary home care for patients in rehabilitation or with medium-complexity clinical needs, including regular visits, continuous follow-up, and a coordinated multidisciplinary team focused on functional recovery and autonomy.
• Pronto Atendimento Domiciliar (Emergency Home Care) Rapid-response home emergency service for acute situations that would otherwise require a hospital visit. Qualified doctors and nurses are dispatched to the patient's home with diagnostic and therapeutic resources, focusing on safety and speed.
• Cuidados Paliativos e Hospice em Casa (Palliative Care) Comprehensive palliative and hospice care for patients with advanced diseases, delivered at home by a specialized multidisciplinary team focused on symptom control, comfort, and dignity, with continuous support for patient and family.
• Programa de Curativos (Wound Care Program) Specialized wound care program for prevention, treatment, and follow-up of acute or chronic lesions, performed at home by nurses specialized in complex dressings with medical and multidisciplinary support, using advanced materials and techniques.
• Coletas Domiciliares (Home Lab Collections) Home laboratory sample collection service, including blood collection and specialized exams, performed by qualified professionals with appropriate equipment at the patient's home, delivering fast and safe results.

Quantifiable outcome

• Up to 45% average cost reduction for health insurers, and up to 70% cost reduction in certain treatment categories vs traditional hospital care
• +4 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature9 records

Partnerships

One partnership is on record.

• Saúde CcoreStrategic or Co-development Partner · 24 November 2022ISA Saúde acquired Saúde C, a Brazilian startup specialized in personalized home care services, for an undisclosed amount. Part of the R$ 90 million funding round announced in November 2022. The acquisition expanded ISA Saúde's service portfolio to include complex care, prevention, and emergency home support services, and was a key driver of the company's early growth and market consolidation.

Scale indicators10 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Beep Saúde: Brazilian home health services platform offering in-home nursing, exams, and elderly care. Comparable as a tech-enabled home health delivery company in Brazil serving private pay and corporate customers.
• Amparo Saúde: Brazilian home-care provider offering in-home hospitalization and nursing services. Comparable as a regional hospital-at-home and home-care operator in Brazil serving private patients and insurers.
• Grupo Sabin: Brazilian diagnostics and healthcare network expanding into integrated care delivery, also backed by IFC. Comparable as a Brazilian health network adding home-care and clinical service lines and pursuing insurer contracts.
• Conexa Saúde: Brazilian telehealth and integrated care platform serving health insurers and corporate clients. Comparable as a tech-enabled care delivery company targeting the same B2B insurer customer base in Brazil.
• Hospital Israelita Albert Einstein: Major Brazilian hospital system and ISA's Series A investor; operates one of São Paulo's leading hospital networks and has been expanding home-care and digital health services. Comparable as a high-end provider of both inpatient and home-based care in Brazil.
• Dr. Consulta: Brazilian healthtech providing outpatient clinics, diagnostics, and integrated care, also backed by IFC. Operates a tech-enabled healthcare delivery model targeting private pay and corporate segments in Brazil, competing for the same insurer and corporate contracts as ISA.
• Home Doctor (Brasil): Brazilian home-care and home hospitalization provider operating in major Brazilian cities. Directly comparable as a hospital-at-home and home-care services provider serving private health insurance operators.

Broad incumbents

• Rede D'Or São Luiz: Largest private hospital network in Brazil. While primarily a hospital operator, Rede D'Or is increasingly investing in home-care and integrated services, and competes with ISA for the same private health insurer relationships.
• Hapvida NotreDame Intermédica: Major Brazilian integrated health insurer and provider (verticalized payer-provider model). Operates hospitals and clinics and competes with ISA for insurer-driven home-care contracts across Brazil.

Emerging players

• Sami: Brazilian healthtech offering employer-sponsored health plans with integrated care delivery. Comparable as a tech-forward Brazilian healthcare company pursuing B2B2C models and home-based care delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds5 records

Investors20 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISA Saúde