Conexa Saude
Conexa Saude is a Brazilian digital health platform connecting patients with healthcare professionals across 35+ specialties via proprietary telemedicine, AI tools, and mental health services, sold primarily through per-beneficiary subscription contracts to large employers and health insurance operators.
- Company typePrivate
- Founded2017
- HeadquartersSão Paulo, Brazil
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Conexa Saude does
Conexa Saude (CONEXA SAÚDE SERVIÇOS MÉDICOS S.A.) is a São Paulo-headquartered digital health platform founded in 2017 that connects patients with healthcare professionals across 35+ medical specialties plus psychology, nutrition, speech therapy, and nursing via a proprietary telemedicine platform. Core technology comprises a secure video consultation engine with integrated electronic health records, facial biometric authentication, multi-specialty scheduling, prescription and exam ordering workflows, and two named proprietary AI features: the Clari chatbot (NLP-based navigation and nutrition Q&A) and Clari Nutri (computer vision-based photo nutrition analysis). Operational capabilities include a 24/7 digital urgent care service (Pronto Atendimento Digital) with guaranteed under-7-minute initial response and a 94% first-contact resolution rate, plus Hospital Conexa — a longitudinal care management product that uses population health data to drive continuous patient journeys for corporate clients. The platform is positioned as the largest digital health platform in Latin America following the October 2023 merger with Zenklub, which added mental health and emotional wellness services to the offering.
The company operates a hybrid B2B2C revenue model anchored on per-beneficiary subscription contracts with large employers and Brazilian health insurance operators, supplemented by per-consultation transaction fees when usage exceeds contracted allowances. Distribution is primarily through enterprise direct sales, embedded channels inside major health insurance operators (Bradesco Saúde, Amil, Porto Seguro, Seguros Unimed, Assim Saúde, Unimed Paraná), and integrations with corporate benefit platforms (TotalPass, Wellhub), with the December 2023 Vivo Ventures partnership extending reach to Vivo's 100 million telecom customers. A smaller direct-to-consumer stream exists through the Emagrecer Bem weight management program (R$188.10 basic / R$418.80 advanced). Conexa reports 10,000+ corporate clients, an NPS above 90, an App Store rating of 4.8 across 37,000+ reviews, and 251–500 employees, with management having targeted breakeven in early 2024 following the Zenklub merger. The company is venture-backed by Goldman Sachs Asset Management, General Atlantic, Igah Ventures, Endeavor, Vivo Ventures, and others, having raised approximately USD 45M+ across disclosed rounds.
Conexa Saude firmographics
Firmographics- Name
- Conexa Saude
- Legal name
- CONEXA SAÚDE SERVIÇOS MÉDICOS S.A.
- Website
- https://conexasaude.com.br
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Conexa Saude is a Brazilian digital health platform connecting patients with healthcare professionals across 35+ specialties via proprietary telemedicine, AI tools, and mental health services, sold primarily through per-beneficiary subscription contracts to large employers and health insurance operators.
- Ownership category
- akta.pro rank
Conexa Saude industry classification
Industry- Product category
- Digital Health / Telemedicine
- NAICS
- Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Primary Care & General Medicine Virtual Care (HLALAAAA)
- akta.pro secondary industry
- Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ)
Keywords
Where Conexa Saude is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Offices3 records
Markets served
Conexa Saude business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Corporate B2B Subscription (Per Beneficiary): Conexa charges enterprise clients (employers and health insurance operators) a fixed monthly or annual fee per covered beneficiary/employee. The number of consultations per beneficiary is defined in the commercial proposal, with additional consultations available for an extra per-consultation fee. The contracting party is the corporate entity (CNPJ), not the individual patient. This is the primary revenue stream and the basis for the platform's commercial model.
- Per-Consultation Transaction (Coparticipação / Overflow): When patients consume consultations beyond the contracted package allowance, additional teleconsultations are charged on a per-transaction basis. Payment can be made directly by the beneficiary through the platform or by the corporate client, depending on the commercial arrangement. This provides upsell and consumption-based revenue on top of the fixed subscription.
- Direct-to-Consumer (Programa Emagrecer Bem): Conexa sells weight management program packages (Emagrecer Bem) directly to individual consumers via the platform. Packages are priced at R$188.10 (basic, 3 installments) or R$418.80 (advanced, 12 installments). Payment is processed through Pagar.me payment intermediary. This represents a consumer-facing revenue stream separate from the B2B model.
- Professional-to-Conexa Reimbursement: Conexa reimburses healthcare professionals (doctors, psychologists, nutritionists) per completed consultation at agreed-upon rates. This is a cost line rather than a revenue stream, but the per-professional fee structure reflects the marketplace's commission-like dynamics.
- Platform Marketplace (Post-Merger): Following the 2023 merger with Zenklub (mental health startup), Conexa operates as a broader digital health ecosystem offering combined physical health, mental health, and wellness services. The merged entity generates revenue from the expanded service portfolio under the unified corporate health platform model.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Emagrecer Bem Basic — 2 medical consultations + AI nutritional support (Clari) |
| Subscription | Monthly | Emagrecer Bem Advanced — 4 medical + 2 nutrition consultations + Clari + WhatsApp nurse support |
| Per seat | Monthly | Corporate B2B — Per Beneficiary Subscription (Custom) |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels7 records
Conexa Saude product offering
Product offeringCore offering
Conexa Saude operates a proprietary digital health platform that connects patients with credentialed healthcare professionals via secure video consultation across 35+ medical specialties plus psychology, nutrition, speech therapy, and nursing. The platform delivers 24/7 digital urgent care, longitudinal care management (Hospital Conexa), mental health services via the Zenklub brand, and direct-to-consumer programs such as the Emagrecer Bem weight management package. It is sold primarily to corporate employers and Brazilian health insurance operators on a per-beneficiary subscription basis, with patients accessing services through a mobile app.
Differentiator
Problem solved
Functional benefit
Brands
- Zenklub: Mental health platform for emotional health services, acquired and retained as a brand within Conexa's ecosystem
- Hospital Conexa
- Pronto Atendimento Digital
- Clari
- Clari Nutri
- Programa Emagrecer Bem
- Conexa Cuida
Products and services
- Conexa Saude Telemedicine Platform Proprietary digital health platform providing video-based teleconsultation across more than 35 medical specialties plus psychology, nutrition, speech therapy, and nursing. Includes secure electronic health record storage, facial biometric authentication, multi-specialty scheduling, prescription and exam ordering, and credentialed provider navigation. Sold primarily to corporate employers and health insurance operators in Brazil and accessed by patients through the Conexa mobile app.
- Pronto Atendimento Digital (Digital Urgent Care) 24/7 digital urgent care service delivering initial consultation within up to 7 minutes, with prescription, exam ordering, and referral capabilities. Achieves a 94% first-contact resolution rate, meaning most emergencies are resolved without referral to physical emergency rooms. Available to patients through the Conexa app.
- Hospital Conexa / Longitudinal Health Journeys Proprietary care management solution that uses population health data to deliver longitudinal patient health journeys, designed to reduce unnecessary emergency room visits and lower corporate healthcare costs. Sold to enterprise clients as part of the corporate health platform.
- Zenklub Saude Mental Mental health service offering online therapy sessions, emotional support, and coaching from credentialed psychologists, integrated into the Conexa platform following the October 2023 Zenklub merger. Available to patients via app-based session booking and is used by corporate clients such as Marfrig for employee mental healthcare.
- Programa Emagrecer Bem (Weight Management Program) Direct-to-consumer digital weight management program with clinical and nutritional follow-up for people with obesity. Two tiers are sold via the Conexa app: Basic at R$188.10 (3 installments of R$62.70) including 2 medical consultations plus Clari AI nutritional support, and Advanced at R$418.80 (12 installments of R$34.90) including 4 medical consultations, 2 nutrition consultations, Clari AI support, and WhatsApp nurse support during business hours. Payments are processed through Pagar.me.
- Conexa Cuida (Integrated Healthcare Service) Integrated healthcare service connecting patients with healthcare professionals across the Conexa ecosystem, serving as a unified patient care touchpoint for consultations, follow-up, and care coordination.
Quantifiable outcome
- Up to 94% first-contact resolution rate in digital urgent care (PA Digital)
- +5 more outcomes
Companies that use Conexa Saude
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Conexa Saude technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature6 records
Conexa Saude partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered flagship, core and minor.
- ZenklubflagshipIn October 2023, Conexa announced a merger with Zenklub, a mental health startup, forming the largest digital health company in Latin America. Zenklub's mental health and emotional health services (therapy, coaching) are integrated into the Conexa ecosystem under the 'Zenklub Saúde Mental' product line. The merger combined physical health (telemedicine) with mental health on a single platform, significantly expanding service scope and customer base. The merged entity targeted breakeven in early 2024.
- Bradesco SaúdecoreBradesco Saúde (Brazil's largest health insurance operator, part of Bradesco group) offers Conexa's telehealth and mental health services to its health plan members and corporate clients. The partnership enables Bradesco members to access Conexa's digital health services as part of their insurance coverage.
- Porto SegurocorePorto Seguro, a major Brazilian insurance and financial services group, offers Conexa's digital health services to its health plan members and corporate clients. The partnership integrates Conexa's telemedicine, mental health, and wellness services into Porto Seguro's product ecosystem.
- AmilcoreAmil, one of Brazil's largest health insurance operators (part of UnitedHealth Group), offers Conexa's digital health platform to its member base, providing telemedicine, mental health, and specialist consultation services.
- Seguros UnimedcoreSeguros Unimed (health insurance products from the Unimed cooperative health system) integrates Conexa's telehealth and mental health services into its insurance offerings for corporate and individual clients.
- Assim SaúdeminorAssim Saúde, a Brazilian health insurance operator, partners with Conexa to provide digital health services to its members, including telemedicine and mental health access.
- Unimed ParanáminorUnimed Paraná, part of the Unimed cooperative health system in Paraná state, integrates Conexa's digital health services into its health plan offerings for members.
- TotalPasscoreTotalPass (fitness club network and employee wellness platform) integrates Conexa's mental health and telehealth services into its corporate wellness ecosystem. TotalPass plan subscribers (TP-2 and above) gain access to Conexa's online therapy sessions and broader healthcare services directly within the TotalPass app, with 2-4 free psychology sessions per month depending on the plan tier.
- WellhubminorWellhub (formerly Gympass, an employee wellness platform) includes Conexa's digital health services within its corporate wellness ecosystem, giving employees of Wellhub's corporate clients access to telehealth and mental health services.
- AfyaminorAfya (Brazilian medical education and health technology company) uses Conexa as a corporate health benefit for its employees. Afya's HR Director, Michelle W. Dentes, was featured as a customer testimonial, noting that Conexa became part of company culture and helped reduce employee absenteeism.
- MarfrigminorMarfrig (Brazilian meat processing company) uses Conexa's corporate health benefit, including Zenklub mental health services, for its workforce. The company's Medical Director of Occupational Health, Dr. Altemir Ferro Corrêa, was quoted praising the emotional support and mental health access provided to employees.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Conexa Saude competitors and assessment
Company assessmentDirect peers
- Docplanner (Doctoralia): LatAm and global patient-physician booking and telehealth marketplace with strong Brazil/Hispanic America presence. Comparable marketplace dynamics, multi-specialty provider network, and B2B2C distribution to Conexa.
- Teladoc Health: Global leader in employer- and payer-sponsored telehealth with multi-specialty virtual care and mental health offerings. Closest comparable to Conexa's B2B2C model of distributing virtual care through employers and health plans at scale.
- Zocdoc: U.S. patient-physician scheduling and virtual care marketplace with multi-specialty coverage. Comparable marketplace, provider network, and app-distribution model to Conexa's telehealth-and-mental-health stack.
- Amwell: U.S. telehealth platform sold to health plans and health systems, offering integrated video consultation, behavioral health, and chronic care programs — comparable to Conexa's enterprise/payer channel and multi-specialty breadth.
- Babylon Health: Global AI-driven virtual primary care and population health platform serving payers, providers and governments. Comparable to Conexa on AI-led virtual care delivery and population-health intelligence (Hospital Conexa).
Others
- LiviaHealth / Livelo-style wellness platforms: Corporate wellness and benefits platforms in Brazil that aggregate employer demand for health, fitness and mental benefits — analogous to TotalPass/Wellhub which Conexa already leverages and which could either remain a partner or compete by launching own telehealth.
Broad incumbents
- Hapvida NotreDame Intermédica: Largest Brazilian health plan operator with owned clinics and digital health capabilities. Represents the integrated payer-provider model that could disintermediate Conexa's white-label telemedicine channel with operators.
Emerging players
- Alice (Alice Brasil): Brazilian digital-first health plan operator offering telemedicine, primary care and specialist coordination under an integrated brand. Competes with Conexa at the intersection of insurer distribution and virtual primary/specialty care in Brazil.
- K Health: AI-augmented virtual primary care platform sold via health plans and employers. Comparable to Conexa in employer/payer GTM, AI-as-front-door product design (Clari parallels), and emphasis on reducing unnecessary in-person utilization.
- Memed: Brazilian digital health platform focused on electronic prescription and physician workflow tools. Directly adjacent in the Brazilian telemedicine/prescribing stack — competes for physician mindshare and B2B integrations with health operators.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Conexa Saude financial estimates
Financial estimateRevenue estimate
Valuation estimate
Conexa Saude leadership team
Management profileNumber of profiles
Profiles5 records
Conexa Saude subsidiaries and ownership
Company hierarchySubsidiaries2 records
Conexa Saude funding detail
Funding detailFunding overview
Funding rounds5 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Conexa Saude M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Conexa Saude
What does Conexa Saude do?
Conexa Saude operates a proprietary digital health platform that connects patients with credentialed healthcare professionals via secure video consultation across 35+ medical specialties plus psychology, nutrition, speech therapy, and nursing. The platform delivers 24/7 digital urgent care, longitudinal care management (Hospital Conexa), mental health services via the Zenklub brand, and direct-to-consumer programs such as the Emagrecer Bem weight management package. It is sold primarily to corporate employers and Brazilian health insurance operators on a per-beneficiary subscription basis, with patients accessing services through a mobile app.
Is Conexa Saude a public or private company?
Conexa Saude is a private company. It is classified as venture growth investor backed and is currently operating.
When was Conexa Saude founded?
Conexa Saude was founded in 2017. It employs 251 to 500 people.
Where is Conexa Saude based?
Conexa Saude is headquartered in São Paulo, Brazil, in the Latin America region.
How does Conexa Saude make money?
Five revenue lines are on record. Corporate B2B Subscription (Per Beneficiary) is the primary driver. The others are per-Consultation Transaction (Coparticipação / Overflow), direct-to-Consumer (Programa Emagrecer Bem), professional-to-Conexa Reimbursement and platform Marketplace (Post-Merger).
Who are Conexa Saude's main competitors?
Direct peers on record are Docplanner (Doctoralia), Teladoc Health, Zocdoc, Amwell and Babylon Health. LiviaHealth / Livelo-style wellness platforms is listed as an others. Hapvida NotreDame Intermédica is listed as a broad incumbent. Emerging players are Alice (Alice Brasil), K Health and Memed.
Does Conexa Saude have an API?
No public API is recorded for Conexa Saude.
What industry is Conexa Saude in?
Conexa Saude's product category is Digital Health / Telemedicine. Its primary akta.pro industry code is HLALAAAA, Primary Care & General Medicine Virtual Care, with a secondary code of HLALADAJ, Care Navigation, Advocacy & Benefits Guidance Platforms. Its NAICS code is 541511 and its SIC code is 8000.