Depanneo

What Depanneo does

Depanneo, legally OZIO France SAS, is a two-sided online marketplace founded in Paris in 2016 that connects residential and business customers in need of home repair services with a vetted network of independent artisans. Operating under the consumer-facing brand Depanneo (preceded by Ou-serrurier.fr) and headquartered remotely as a 30+ person team, the platform covers eight trades — locksmithing, plumbing, electrical, heating, glazing, sanitation/drainage, pest control, and general works — with more than 400 defined service types and published fixed price ranges. The technology stack consists of a web-based diagnostic and booking tool at depanneo.com, a 24/7 phone dispatch line, an affiliate/web services API, and city-specific SEO landing pages; security is handled via Google reCAPTCHA and customer feedback is aggregated through Trustpilot.

The company generates revenue through three streams: a transaction-based commission on each intervention booked through the platform (the primary artisan commission model), recurring B2B enterprise contracts for property managers, insurers, and facilities managers with centralized intervention tracking, and an affiliate/referral program for content publishers and overloaded artisans. Pricing is published openly per service (for example, simple door openings from €110 and drain unblocking from €290), with emergency response committed at 40–45 minutes across metropolitan France. Operations extend to French-speaking Belgium, Switzerland, and Luxembourg, serving 15,000–20,000 monthly service requests via 1,700+ partner artisans, with a 4.8/5 Trustpilot rating and earned media coverage in Forbes, BFM TV, Les Echos, L'Express, La Tribune, and CNEWS.

Name

Depanneo

Legal name

OZIO France SAS

Website

https://depanneo.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Depanneo is a Paris-based online marketplace, founded in 2016, that connects residential and business customers across France, Belgium, Switzerland, and Luxembourg with a vetted network of 1,700+ artisans for emergency and scheduled home repairs across eight trades, monetizing via transaction commissions, B2B subscriptions, and an affiliate program.

Ownership category

akta.pro rank

Product category

Home Repair Marketplace

NAICS

Personal and Household Goods Repair and Maintenance (8114)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Appliance Maintenance, Cleaning & Tune-Ups (Descaling, Filter Changes) (HSAGANAL)

Keywords

• Home repair marketplace
• Emergency artisan services
• Tradesperson booking platform
• Property maintenance solutions
• Locksmith plumber marketplace

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Digital Commerce or Content

Cost components

Operations, Marketing or Sales, Technology or R&D, Personnel, Others

Revenue model

1. Artisan Commission: Depanneo charges artisans a commission on each service performed through the platform, in exchange for customer leads and relationship management
2. B2B Enterprise Services: Monthly subscription or per-incident pricing for businesses managing property maintenance, insurance claims, and facilities management
3. Affiliate Program: Commission-based referral program for content publishers and overloaded artisans who route leads they cannot serve

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Depanneo operates an online marketplace that connects residential and business customers with a network of 1,700+ vetted artisans across France and French-speaking Belgium, Switzerland, and Luxembourg. The platform offers fixed-price emergency and scheduled home repair services across eight trades (locksmithing, plumbing, electrical, heating, glazing, sanitation, pest control, and general construction), supported by 24/7 phone dispatch and online booking, with a 40-45 minute emergency response time.

Product overview

Depanneo is a multi-trade home repair marketplace platform that connects customers with a network of 1,700+ certified artisans across France for emergency (40-45 min response) and scheduled repairs. The platform offers services across eight categories: locksmithing (Serrurerie), plumbing (Plomberie), electrical (Électricité), heating (Chauffagiste), glazing (Vitrerie), sanitation (Assainissement), pest control (Traitement des nuisibles including Désinsectisation and Dératisation), and general construction (Travaux). The core offering combines an online diagnostic and booking tool, a B2B enterprise solutions module for professional claims management, and an affiliate program with API integration. The Artisan Network forms the supply side, with the Guide Blog providing educational content to drive organic traffic.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Home Repair Services Platform-mediated repair services connecting residential and business customers with certified artisans across eight trade categories: locksmithing (serrurerie), plumbing (plomberie), electrical, heating (chauffagiste), glazing (vitrerie), sanitation/drainage (assainissement), pest control (traitement des nuisibles), and general construction work (travaux). Services are available 24/7 with 40-45 minute emergency response.
• Online Diagnostic and Booking Tool Self-serve web platform enabling customers to describe their repair problem, submit their postcode, upload photos, receive a free fixed-price quote, and book a vetted artisan. Online diagnostic is free; in-person technician diagnostic visit is €60 HT (deducted from the work if accepted).
• B2B Enterprise Solutions Business-tier offering for property managers, insurance companies, real estate rental operators, vacation rental operators, and retail store owners needing centralized vendor management, automated dossier tracking, consistent pricing, and dedicated account support for recurring maintenance and emergency repairs across multi-property portfolios.
• Affiliate Program Referral program enabling content publishers and artisans who cannot serve a lead to monetize and route customer requests via an API/Webservice or email submission, with automatic lead status and commission reporting.
• Désinsectisation (Insect Extermination) Specialist pest control service for insect infestations including bed bugs, cockroaches, wasps, ants, and mosquitoes, with professional treatment methods and fixed price ranges (e.g., €200-€400 for bed bug treatment).
• Dératisation (Rodent Control) Professional rodent control service targeting rats, mice, and voles using secure bait stations, repellents, and extermination methods, with fixed price ranges (€200-€600).

Quantifiable outcome

• Emergency response in 40 minutes or less
• +3 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Scale indicators8 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• AlloMarcel: French multi-trade home services marketplace connecting customers with vetted artisans for emergency and scheduled repairs. Closely comparable to Depanneo in model, multi-trade scope, and French-market focus.
• HabitatPresto: French home services and renovation platform that matches customers with local artisans across multiple trades. Directly comparable to Depanneo as a French marketplace serving residential repair and renovation demand.
• Travaux.com: French home improvement and works marketplace connecting consumers with artisans and contractors for renovation and repair projects. Comparable to Depanneo in its multi-trade French artisan-matching focus.

Broad incumbents

• Angi (formerly Angie's List and HomeAdvisor): Largest publicly traded US home services marketplace platform connecting consumers with pre-screened local service professionals. Comparable to Depanneo as a broader, well-capitalized incumbent in the home services marketplace category.
• TaskRabbit: US-based on-demand services marketplace (owned by IKEA/Ingka Group) connecting users with independent taskers for home repairs, cleaning, and handyman services. Comparable to Depanneo as a broader on-demand home services platform.
• Thumbtack: US local services marketplace that matches customers with professionals across hundreds of home and personal service categories. Comparable to Depanneo in its multi-category marketplace structure serving home repair demand.
• Handy: US on-demand home services platform (now part of Angi) for cleaning, furniture assembly, and home repairs. Comparable to Depanneo as an on-demand home services marketplace with vetted independent professionals.

Emerging players

• Wecasa: French at-home services platform providing beauty, wellness, cleaning, and home services via a vetted professional network. Comparable to Depanneo in its French market focus and on-demand at-home service marketplace model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/depanneo
• LinkedInlinkedin.com/company/depanneo
• Xx.com/depanneo

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Depanneo