Name

Acta Solutions Inc.

Legal name

Acta Solutions Inc.

Website

https://actasolutions.io

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Government Workflow Software

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Responsible AI, AI Governance & Compliance Services (BPAEAHAJ)

Keywords

• Government workflow software
• Permit management software
• Municipal customer service
• Government knowledge management
• Civic AI assistant

Headquarters

HQ city

Durham

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription: Annual subscription-based pricing model for cloud-based knowledge base and communication workflow solutions. Subscription fees are charged on an annual basis and due in advance. Customers are billed for usage exceeding service capacity.

Pricing tiers

Go-to-market motion4 records

Distribution channels3 records

Marketing channels6 records

Core offering

Acta Solutions Inc. sells a SaaS platform to U.S. local-government departments that automates citizen inquiry response, centralizes municipal operational knowledge, and delivers an internal generative-AI assistant for staff. The product suite includes the Acta Smart Response System (AI-driven customer-service assistant), the Acta Operations Manual (knowledge base for codes, policies, and procedures), and Ask Acta AI (an internal AI assistant), delivered as annual subscriptions to building, planning, public-safety, fire-marshal, and public-works departments.

Product overview

Acta Solutions offers a three-product platform purpose-built for local government customer service workflows: the Acta Smart Response System (an Outlook add-in for consistent email communication), the Acta Operations Manual (a browser-based knowledge hub integrated with permitting platforms), and Ask Acta AI (an AI-powered browser extension for instant, code-backed zoning and parcel research). The platform operates as an add-on to existing government systems, requiring no workflow replacement. All three products share a common knowledge base and analytics layer, allowing departments to standardize responses, centralize institutional knowledge, and leverage AI assistance from a single integrated system.

Differentiator

Problem solved

Functional benefit

Brands

• Acta Smart Response System: An Outlook add-in that allows staff to send consistent, pre-approved responses to resident inquiries.
• Acta Operations Manual
• Ask Acta AI
• Acta Mustang

Products and services

• Acta Smart Response System An AI-powered customer-service platform for local-government departments that automatically answers routine citizen questions about permits, zoning, codes, and municipal services. It is intended for U.S. local-government staff handling high volumes of phone, email, and in-person citizen inquiries.
• Acta Operations Manual A centralized knowledge-management platform that consolidates a municipality's codes, policies, standard operating procedures, and reference documents into a single searchable resource. It is intended for local-government departments seeking to replace fragmented handbooks and PDFs with a unified source of truth.
• Ask Acta AI A generative AI assistant designed for internal use by municipal-government staff to answer questions about codes, policies, and procedures and to speed up routine internal research. It is targeted at local-government employees who need quick, accurate references to department-specific knowledge.

Quantifiable outcome

• Response time reduced by 90% for templated inquiries
• +4 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core.

• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure provider using encryption in-flight and at-rest for data security. Serverless, on-demand computing architecture protects against single points of failure for security threats.
• MicrosoftcoreTechnology or IntegrationOutlook add-in integration requiring Microsoft 365 licenses. Supports Outlook on Windows, Mac, and web platforms. Add-in runs within Microsoft ecosystem.
• AccelacoreTechnology or IntegrationPermit management software integration. Acta Operations Manual integrates into browser and permitting platforms like Accela, making it easy to answer permitting questions directly within existing workflows.
• Tyler Technologies (EnerGov)coreTechnology or IntegrationPermit management software integration. Browser-based Acta tools integrate with Tyler Technologies platforms for seamless access to SOPs and guidance within existing government technology stack.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Granicus: Granicus is a leading government experience platform that helps local and state agencies manage resident communications, digital services, and customer service workflows. It competes most directly with Acta in the gov customer-communications and resident-service layer.
• Polimorphic: Polimorphic builds AI-powered customer-service and permitting software for local governments, including AI assistants and intake tools for planning, building, and public works. It is the closest direct peer to Acta's AI-first, gov-only customer service approach.
• CivicPlus: CivicPlus provides local-government websites, 311/customer-request management, and communications software, with deep municipal penetration. It overlaps with Acta on the front-office resident-inquiry and internal-knowledge workflow.
• OpenGov: OpenGov sells cloud software to local governments for budgeting, procurement, permitting, and asset management. It serves the same municipal buyer as Acta and increasingly overlaps in permitting and resident-service workflows.
• Citibot: Citibot provides AI-powered chatbots and texting tools specifically for city and county governments to handle resident inquiries 24/7. It is a direct AI-for-gov customer service peer, addressing the same repetitive-inquiry pain point Acta targets.
• GovOS: GovOS (formerly known for its local-government workflow and compliance tools) serves municipalities with software for permitting, licensing, code enforcement, and short-term rental compliance. It overlaps with Acta in permitting and resident-service workflows.

Broad incumbents

• Tyler Technologies: Tyler Technologies is a large, broad public-sector software vendor (ERP, courts, public safety, permitting via EnerGov). It is an integration partner for Acta via EnerGov, but also a potential competitor with the scale to bundle similar capabilities into its existing suite.
• Accela: Accela is a major civic-engagement and permitting platform used by many of the same municipalities Acta serves. It is also an integration partner, but its broad permitting suite makes it a competitor for the workflow time Acta targets.
• CentralSquare Technologies: CentralSquare provides public administration and public-safety software (CAD, RMS, ERP, citizen services) to municipalities. It is a relevant incumbent as Acta expands into the public-safety segment via Chris Blue's leadership.

Emerging players

• Zencity: Zencity applies AI to resident feedback and community sentiment data for local governments. It is an emerging AI-for-gov peer with adjacent use cases (resident insights, service improvement) rather than a direct workflow competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/27008766

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acta Solutions Inc.