EasyVista
EasyVista is a France-based, PE-backed software vendor (Eurazeo, Cathay Capital) that provides an AI-powered unified ITSM and ITOM platform to mid-to-large enterprises globally, serving verticals including healthcare, financial services, public sector, and education.
- Company typePrivate
- Founded1988
- HeadquartersNew York, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What EasyVista does
EasyVista is a France-headquartered, PE-backed software vendor specializing in AI-powered IT Service Management (ITSM) and IT Operations Management (ITOM). Founded in 1988, the company operates as a private corporation under the sponsorship of Eurazeo and Cathay Capital, with a workforce of 251–500 employees and operations spanning North America, Europe, and additional multilingual markets including English, French, German, Spanish, Italian, and Portuguese. Its core offering is a unified platform that combines ITSM (EV Service Manager), IT asset discovery (EV Discovery), infrastructure monitoring and observability (EV Observe), remote support and endpoint management (EV Reach), digital experience monitoring (EV DEM), workflow orchestration (EV Orchestrate), self-service (EV Self Help), and analytics (EV Insights), all sharing a common data backbone (CMDB), workflow engine, and integration layer (Easy Connect). The EV Pulse AI module embeds generative AI, anomaly detection, predictive analytics, and LLM-powered virtual agents (supporting OpenAI, Mistral, and EasyVista-hosted models) across these workflows.
EasyVista monetizes primarily through subscription-based licensing on annual billing cycles, with three tiered editions (Standard, Professional, Enterprise) and deployment flexibility across cloud and on-premise. Pricing is quote-based and not publicly disclosed, with additional revenue from professional services for onboarding and implementation (EV Accelerate). The go-to-market combines direct enterprise field sales, channel partner networks, and website-driven demo requests, targeting mid-to-large organizations across verticals including healthcare, financial services, manufacturing, public sector, education, and retail. Named customers include Associated Press, Jackson Health System, Orange County Public Schools, Frontier School Division, Skipton, and Engie Ineo.
The company has pursued an aggressive inorganic growth strategy, completing acquisitions of Goverlan (remote support, July 2021), Coservit (AIOps and monitoring, October 2021, financed by BlackRock's European Middle Market Private Debt fund), Itexis (June 2022), and a majority stake in OTRS Group (open-source ITSM, December 2024). Its integration ecosystem spans 100+ third-party systems including ServiceNow, Jira, Microsoft (Azure AD, Teams, Power Platform, Intune, SCCM), OpenAI, Datadog, Splunk, and others. The platform offers SecNumCloud compliance as a deployment option for French government-regulated workloads and has achieved analyst recognition in the 2025 Gartner Magic Quadrant for ITSM Platforms, QKS Group SPARK Matrix Leader (Q4 2025), and Gartner Peer Insights Customers' Choice for ITSM.
EasyVista firmographics
Firmographics- Name
- EasyVista
- Legal name
- EasyVista
- Website
- https://easyvista.com
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- EasyVista is a France-based, PE-backed software vendor (Eurazeo, Cathay Capital) that provides an AI-powered unified ITSM and ITOM platform to mid-to-large enterprises globally, serving verticals including healthcare, financial services, public sector, and education.
- Ownership category
- akta.pro rank
EasyVista industry classification
Industry- Product category
- IT Service Management (ITSM) Software
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511), Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- IT Service Management (ITSM) Platforms (HDAEALAA)
- akta.pro secondary industries
- IT Operations Management (ITOM) Platforms (HDAEALAC), IT Incident, Problem & Change Management Platforms (HDAEALAI), IT Asset Management (ITAM) Platforms (HDAEALAD)
Keywords
Where EasyVista is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
EasyVista business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales
Revenue model
- Subscription Licensing: EasyVista operates on a subscription-based licensing model with tiered plans (Standard, Professional, Enterprise). Flexible licensing allows organizations to start with core ITSM capabilities and expand into asset management and infrastructure monitoring. The model supports both cloud and on-premise deployment options.
- Professional Services: Onboarding consulting services and training offered to customers for implementation and adoption support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Standard Edition - For getting started |
| Subscription | Annual | Professional Edition - ITSM & ITOM for large organizations |
| Subscription | Annual | Enterprise Edition - End-to-end service experiences for enterprises (Most Popular) |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels9 records
EasyVista product offering
Product offeringCore offering
EasyVista sells a unified, AI-powered IT Service Management (ITSM) and IT Operations Management (ITOM) platform that combines incident/problem/change management, IT asset discovery, infrastructure monitoring, remote support, digital experience monitoring, workflow orchestration, self-service, and analytics on a shared CMDB data backbone. The platform is offered as subscription-based software (Standard, Professional, and Enterprise tiers) deployable in cloud or on-premise environments, with embedded EV Pulse AI capabilities and 100+ third-party integrations, sold primarily to mid-to-large enterprises and public-sector organizations.
Product overview
EasyVista offers an AI-powered ITSM platform built on a unified architecture that combines IT service management with operational tools. The platform consists of a common layer with core services (security and compliance, workflow engine, integrations and APIs, data backbone, administration) and branded platform services (EV Pulse AI, EV Insights, Easy Connect, Easy Design). The main product modules include: EV Service Manager (core ITSM/ESM platform), EV Observe (infrastructure monitoring and observability), EV Discovery (automated asset discovery and dependency mapping), EV Reach (remote support and endpoint management), EV Digital Experience Monitoring (user experience monitoring), EV Orchestrate (workflow automation), EV Self Help (self-service portal), and EV Insights (analytics). These modules share a common data backbone and work together as an integrated system.
Differentiator
Problem solved
Functional benefit
Brands
- EV Pulse AI: Embedded AI intelligence layer for the EasyVista platform that brings automation, prediction, and conversation into IT service management
- EV Service Manager
- EV Observe
- EV Reach
- EV Discovery
- EV Orchestrate
- EV Insights
- EV Self Help
- EV Digital Experience Monitoring (EV DEM)
- Easy Design
- Easy Connect
Products and services
- EV Service Manager Core AI-enhanced IT Service Management platform that serves as the operational system of record for IT service operations, providing incident management, problem management, change management, service request management, and knowledge management aligned with ITIL best practices. It is targeted at IT service desk and operations teams in mid-to-large enterprises.
- EV Observe Infrastructure monitoring and observability platform that monitors infrastructure and applications to improve visibility, accelerate issue detection, and maintain service health. Designed for IT operations teams in enterprises that need to consolidate infrastructure and application monitoring within the ITSM platform.
- EV Discovery Automated IT asset discovery and dependency mapping tool native to the EasyVista platform. Provides agent and agentless discovery, advanced data normalization, and seamless multi-tool integration to improve CMDB accuracy and IT asset visibility.
- EV Reach Remote support and endpoint management solution that enables secure remote assistance, endpoint visibility, and IT process automation. Targets IT support teams needing to remotely control and manage distributed devices.
- EV Digital Experience Monitoring (EV DEM) Combines Real-User Monitoring (RUM) and Synthetic Transaction Monitoring (STM) to track user interactions with applications and services, proactively detecting issues at the user interface level. Targets IT and digital experience teams.
- EV Pulse AI Embedded AI intelligence layer that brings automation, prediction, and conversational capabilities to ITSM workflows. Includes AI Suggestions (intelligent categorization, similar ticket recommendations), AI Automations (summarize notes, translate content, draft knowledge articles), AI Operations (anomaly detection, trend forecasting, root cause correlation), and AI Conversations (LLM-powered virtual agents supporting OpenAI, Mistral, or EasyVista-hosted models).
- EV Orchestrate Workflow orchestration and automation solution enabling cross-system automation and integrations, allowing IT teams to focus on strategic innovation by automating tasks across the EasyVista platform and connected systems.
- EV Self Help Advanced self-service portal with knowledge and automation capabilities that enables end users to resolve common IT issues independently, reducing ticket volume and support cost.
- EV Insights Embedded BI and advanced reporting solution providing analytics and dashboards within ITSM workflows to support smarter IT and business decisions.
- Easy Connect Integration layer enabling connectivity across third-party systems with APIs, eventing, and SDKs. Connects with over 100 third-party systems including ServiceNow, Jira, Microsoft, Datadog, Splunk, and monitoring tools.
- Easy Design Low-code studios for workflows, forms, portals, and configuration enabling no-code implementation and customization of the EasyVista platform without expensive developers.
- EV Accelerate Expert guidance service for implementation and adoption of the EasyVista platform, providing consulting services to accelerate customer onboarding and time-to-value.
Quantifiable outcome
- 50% reduction in IT organization costs
- +4 more outcomes
Companies that use EasyVista
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles2 records
EasyVista technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration75 records
AI capability8 records
Feature10 records
EasyVista partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered major and core.
- OTRS GroupmajorEasyVista acquired a majority shareholding in OTRS Group in December 2024. The acquisition reaffirmed EasyVista's ambition to become a global leader in IT solutions, expanding their customer base and product capabilities.
- CoservitmajorAcquired in October 2021. Coservit is a Grenoble-based provider of AIOps and monitoring software. The acquisition expanded EasyVista's product offerings in IT service management and observability as part of the 2025 strategic plan.
- GoverlanmajorAcquired in July 2021. Goverlan is a Miami-based company that enhanced EasyVista's product capabilities towards self-healing automation, strengthening remote support and endpoint management offerings.
- MicrosoftcoreStrategic integration partnership. Multiple Microsoft integrations including Azure AD, Microsoft Teams, Microsoft Graph, Microsoft Intune, Microsoft Power BI, Microsoft Power Automate, and SCCM. EasyVista for Microsoft Teams delivers chatbot-powered IT support.
- OpenAIcoreTechnology partnership for AI capabilities. EV Pulse AI supports OpenAI models for LLM-powered virtual agents and conversational AI in ITSM workflows.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
EasyVista competitors and assessment
Company assessmentBroad incumbents
- Zendesk: Zendesk is a broad customer service / employee experience platform with AI-assistant capabilities that increasingly intersects with ITSM workflows. Comparable to EasyVista on service desk and AI-routing functionality, though Zendesk's center of gravity is broader CX rather than IT-specific.
- Salesforce (Service Cloud / Agentforce): Salesforce's Service Cloud plus its newer Agentforce AI agents compete for service desk and ESM budgets that overlap EasyVista's enterprise IT target. A broad incumbent with adjacent (not identical) ITSM/ESM reach and deeper CRM data assets.
Direct peers
- BMC Software (BMC Helix ITSM): BMC Helix is a longstanding enterprise ITSM suite comparable to EV Service Manager, with overlapping AI/automation features and ITIL-aligned processes. BMC competes directly with EasyVista in the mid-to-large enterprise ITSM market.
- ServiceNow: ServiceNow is the market-leading ITSM/ESM platform whose Now Platform and ITSM Pro/Standard/Enterprise tiers compete head-on with EasyVista's EV Service Manager. Both vendors target the same enterprise ITSM buyer and overlap on AI-driven automation and CMDB-led workflows.
- Atlassian (Jira Service Management): Jira Service Management is an enterprise ITSM offering that EasyVista explicitly integrates with via Easy Connect, but which also directly competes for ITSM buyers (especially DevOps-adjacent IT teams) against EV Service Manager.
- ManageEngine (Zoho): ManageEngine ServiceDesk Plus is a competing ITSM/ITOM platform with similar mid-market focus, no/low-code customization, and IT asset management capabilities overlapping EasyVista's EV Service Manager and EV Discovery modules.
- Ivanti: Ivanti's ITSM and IT asset management solutions compete with EasyVista's EV Service Manager and EV Discovery, particularly for asset-heavy enterprise environments. EasyVista integrates with Ivanti but also competes head-to-head.
- Freshworks (Freshservice): Freshservice is an AI-native ITSM platform serving mid-market and enterprise buyers, directly comparable to EasyVista in target segment and product category. Both compete on ease-of-use, AI-assistant capabilities, and modern UX versus legacy suites.
- SysAid: SysAid is an AI-driven ITSM platform comparable to EasyVista in mid-market positioning, ITIL-aligned service management, and emphasis on automation and AI features for service desk operations.
Emerging players
- SolarWinds: SolarWinds competes on the ITOM/monitoring side via its observability and ITSM modules, overlapping with EasyVista's EV Observe and asset management footprint. Different primary focus (IT monitoring vs. ITSM) makes the overlap partial.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
EasyVista social profiles
Digital presenceEasyVista compliance and trust
Trust signalCompliance1 record
EasyVista financial estimates
Financial estimateRevenue estimate
Valuation estimate
EasyVista leadership team
Management profileNumber of profiles
Profiles6 records
EasyVista subsidiaries and ownership
Company hierarchySubsidiaries3 records
EasyVista funding detail
Funding detailFunding overview
Funding rounds2 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
EasyVista M&A and investment
M&A and investmentM&A8 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about EasyVista
What does EasyVista do?
EasyVista sells a unified, AI-powered IT Service Management (ITSM) and IT Operations Management (ITOM) platform that combines incident/problem/change management, IT asset discovery, infrastructure monitoring, remote support, digital experience monitoring, workflow orchestration, self-service, and analytics on a shared CMDB data backbone. The platform is offered as subscription-based software (Standard, Professional, and Enterprise tiers) deployable in cloud or on-premise environments, with embedded EV Pulse AI capabilities and 100+ third-party integrations, sold primarily to mid-to-large enterprises and public-sector organizations.
Is EasyVista a public or private company?
EasyVista is a private company. It is classified as private equity controlled and is currently operating.
When was EasyVista founded?
EasyVista was founded in 1988. It employs 251 to 500 people.
Where is EasyVista based?
EasyVista is headquartered in New York, United States, in the North America region.
How does EasyVista make money?
Two revenue lines are on record. Subscription Licensing is the primary driver. The others are professional Services.
Who are EasyVista's main competitors?
Broad incumbents on record are Zendesk and Salesforce (Service Cloud / Agentforce). Direct peers are BMC Software (BMC Helix ITSM), ServiceNow, Atlassian (Jira Service Management), ManageEngine (Zoho), Ivanti, Freshworks (Freshservice) and SysAid. SolarWinds is listed as an emerging player.
Does EasyVista have an API?
Yes. The EasyVista platform provides APIs, eventing, and SDKs as part of its integration framework. The platform supports APIs for integrations and extensibility, with packaged integrations and no-code tools built on the core APIs. Developer documentation is at docs.easyvista.com.
What industry is EasyVista in?
EasyVista's product category is IT Service Management (ITSM) Software. Its primary akta.pro industry code is HDAEALAA, IT Service Management (ITSM) Platforms, with a secondary code of HDAEALAC, IT Operations Management (ITOM) Platforms. Its NAICS code is 5132 and its SIC code is 7372.