Hawai'i Island Community Health Center

What Hawai'i Island Community Health Center does

Hawai'i Island Community Health Center (HICHC) is a non-profit 501(c)(3) Federally Qualified Health Center formed in 2022 through the merger of West Hawai'i Community Health Center and Bay Clinic. The organization operates eight clinic locations across Hawai'i Island, anchored by its Kailua-Kona headquarters and a Hilo-area East Side office, supplemented by mobile health clinics and school-based health centers. HICHC serves approximately 40,000 patients annually with a workforce of roughly 500 staff, delivering integrated primary medical, dental, behavioral health, substance-use treatment, and pharmacy services regardless of patients' ability to pay. The center holds FTCA/FSHCAA deemed status and operates under a Patient Centered Medical Home model, recognized through HRSA's 2024 HIT badge and 2025 National Quality Leader and Health Center Quality Leader designations.

HICHC's core product is an integrated primary-care platform whose principal technology layer is the Epic MyChart patient portal for scheduling, messaging, and records access. Service delivery extends across the island via mobile units and school-based sites, with a 24/7 pharmacy locker launched at Ka'ū Family Health Center in February 2026 extending medication access beyond traditional hours. Clinical operations are supported by participation in Health Choice Care as an Accountable Care Organization, enabling shared-savings and value-based reimbursement arrangements alongside fee-for-service activity.

Revenue is generated from patient-service billing across Medicaid/Quest, Medicare, and private insurance, supplemented by federal HRSA/HHS grants, philanthropic donations, and pharmacy dispensing. A sliding-fee discount program ensures access for uninsured and underinsured patients. Grant activity includes a $550,000 award from the Centene Foundation and Ohana Health Plan in February 2025, and the organization is institutionalizing donor development through its inaugural HICHC Gala planned for October 2026. The customer base is highly diversified across roughly 40,000 individual patients and multiple payer sources, with no enterprise customer concentration.

Name

Hawai'i Island Community Health Center

Legal name

Hawai'i Island Community Health Center

Website

https://hicommunityhealthcenter.org

Company type

Private

Founded year

1983

Headcount range

101–250 employees

Short description

Hawai'i Island Community Health Center is a non-profit Federally Qualified Health Center serving nearly 40,000 patients annually across Hawai'i Island via 8 clinics, mobile units, and school-based centers, delivering integrated medical, dental, behavioral, and pharmacy care regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Other Residential Care Facilities (62399)

SIC

Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro industry

PRIMARYHLAFAGAN

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics)

Healthcare & Life Sciences/Healthcare Providers & Systems/Primary Care & Community Health Providers

SECONDARYHLAFADAI

Campus/School-Based Urgent Care & Student Health Centers

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency & Urgent Care Services

SECONDARYHLAFAEAH

Hospital-at-Home / Acute Care at Home Programs

Healthcare & Life Sciences/Healthcare Providers & Systems/Home Health & Hospice Providers

Keywords

• Community health center
• Federally qualified health center
• Primary medical care
• Behavioral health services
• Pharmacy dispensing services

Headquarters

HQ city

Kailua Kona

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Patient Service Revenue (Insurance Reimbursement): Revenue from patient care reimbursed through Medicaid/Quest, Medicare, and most private insurance plans. Acceptance of multiple payer types broadens access to care across Hawai'i Island.
2. Federal HRSA / HHS Grants: Federally Qualified Health Center receives HHS funding and federal Public Health Service deemed status under the Federally Supported Health Centers Assistance Act (FSHCAA) / Federal Tort Claims Act (FTCA).
3. Donations and Fundraising: Donations (one-time and recurring) plus fundraising events such as the inaugural 'Gala: Advancing Healthcare Access' on October 17, 2026, supporting operations given risk to federal healthcare access funding.
4. Pharmacy Services: In-house pharmacy services including a new 24/7 pharmacy locker at the Kaʻū Family Health Center, generating dispensing revenue.

Go-to-market motion2 records

Distribution channels6 records

Marketing channels9 records

Core offering

Hawai'i Island Community Health Center is a nonprofit Federally Qualified Health Center that delivers integrated primary medical, pediatric, women's health, dental, behavioral health, substance use treatment, pharmacy, and WIC nutrition services to nearly 40,000 patients annually across Hawai'i Island. Care is delivered at eight fixed clinic locations and extended through School Based Health Centers and Mobile Health Clinics, with a Sliding Fee Discount program ensuring access regardless of ability to pay.

Product overview

Hawaiʻi Island Community Health Center (HICHC) operates as a unified, non-profit community health center platform formed by the 2022 merger of West Hawaiʻi Community Health Center and Bay Clinic. Rather than a single product, its offering is a multi-module integrated care portfolio delivered across locations in Waikoloa, Kailua-Kona, Kealakehe, Kealakekua, Kaʻū, Keaʻau, and Pāhoa, reaching nearly 40,000 patients per year. The core medical modules include Primary & Family Medical, Pediatric Care, Women's Health, and General Dental, which are wrapped around by integrated Behavioral Health and Substance Use Treatment, Substance Use Treatment, Pharmacy Services (now including a 24/7 Kaʻū pharmacy locker), and Tobacco Cessation. Supporting modules include Insurance Enrollment, WIC Food & Nutrition, Confidential Visits for Teens, Patient Centered Medical Home coordination, Same-Day Care, the Epic MyChart patient portal, and outreach extensions via School Based Health Centers and Mobile Health Clinics. All services are tied together under a Federally Qualified Health Center model that provides care regardless of ability to pay.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Serves nearly 40,000 patients annually across Hawai'i Island
• +3 more outcomes

Segments5 records

Ideal customer profiles4 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

• Health Choice Care Accountable Care Organization (ACO)coreStrategic or Co-development PartnerHICHC is a member of the Health Choice Care ACO, which brings together doctors, hospitals, and other providers to deliver coordinated, high-quality care to Medicare patients. The partnership reflects HICHC's commitment to chronic-care coordination, reducing duplication of services, and preventing medical errors for its Medicare population.
• Health Resources and Services Administration (HRSA)flagshipStrategic or Co-development PartnerHICHC operates as a Federally Qualified Health Center under HRSA oversight, receiving HHS funding and Federal Tort Claims Act (FTCA) deemed status under the Federally Supported Health Centers Assistance Act (FSHCAA). HRSA also confers quality recognitions (UDS HCQL, HIT, ASRF, OSV) on HICHC.
• West Hawaii Community Health Center, Inc.coreStrategic or Co-development PartnerIdentified as the parent company of HICHC. The 2022 merger of West Hawai'i Community Health Center and Bay Clinic formed the unified Hawai'i Island Community Health Center; the West Hawaii Community Health Center, Inc. entity remains the legal parent.
• Bay Clinic (legacy merger partner)coreStrategic or Co-development PartnerBay Clinic merged with West Hawai'i Community Health Center in 2022 to form HICHC, expanding options for care and access for patients across Hawai'i Island. Bay Clinic's legacy and locations are now part of HICHC's network.
• Hawai'i Island Community Health Center FoundationcoreStrategic or Co-development PartnerAffiliated foundation supporting HICHC's fundraising, donations, and community events including the inaugural Gala: Advancing Healthcare Access on October 17, 2026, at Mauna Lani Beach Resort.
• Gum DesignminorImplementation/ SI/ Consulting PartnerLocal Hawaii web design firm credited on the HICHC website footer as the website designer.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Wai'anae Coast Comprehensive Health Center: Long-standing Hawai'i-based FQHC on O'ahu's Wai'anae Coast offering integrated medical, dental, behavioral health, and pharmacy services with school-based and community outreach. Most directly comparable to HICHC as a fellow Hawai'i FQHC serving a rural/underserved population under the same HRSA framework.
• Kokua Kalihi Valley Health Center: Honolulu-based FQHC providing integrated primary medical, dental, behavioral health, and community services to a predominantly Asian Pacific Islander and immigrant population. Directly comparable as a Hawai'i FQHC operating under the same federal HRSA reimbursement and FTCA framework as HICHC.
• Hamakua Health Center: Hawai'i Island-based FQHC serving the Hamakua Coast with primary care, behavioral health, dental, and pharmacy services. A direct peer because it operates on the same island under the same FQHC/HRSA model, partially overlapping HICHC's catchment and competing for the same patient and workforce pool.
• Kalihi-Palama Health Center: Honolulu-based FQHC providing comprehensive primary medical, dental, behavioral, and enabling services to an underserved urban population. Closely comparable in mission, integrated-care delivery model, and reliance on FQHC/Medicaid/Medicare reimbursement.

Broad incumbents

• Community Health Center, Inc. One of the largest FQHCs in the U.S., operating >200 sites across Connecticut and surrounding states with deeply integrated medical, dental, and behavioral services plus robust research and training programs. Comparable as a scaled FQHC platform demonstrating how a multi-site integrated model can be operated at greater scale.
• Unity Health Care: Large Washington, D.C.-based FQHC network delivering primary care, dental, behavioral health, and pharmacy across ~20 sites with strong ACO and value-based care infrastructure. Comparable as a multi-site, integrated FQHC leveraging ACO partnerships — analogous to HICHC's Health Choice Care ACO membership.
• Clinica Family Health: Colorado-based FQHC operating multiple clinic and dental sites with integrated medical, behavioral, and pharmacy services for underserved populations. Comparable in care-model design (Patient Centered Medical Home, sliding-fee program) and HRSA quality-recognition profile to HICHC.
• Borrego Health: Large California FQHC (post-restructuring) operating multiple clinic sites with primary medical, dental, behavioral, and pharmacy services across rural and underserved regions. Comparable as a multi-site FQHC serving rural populations under the same federal reimbursement and deemed-status framework.

Regional players

• Native Hawaiian Health Care Systems: Papa Ola Lōkahi-coordinated network of five Native Hawaiian Health Care Systems providing culturally grounded primary care, behavioral health, and community wellness across Hawai'i. Comparable as a Hawai'i-specific, community-rooted safety-net provider partially overlapping HICHC's patient base and mission.

Others

• National Association of Community Health Centers: National advocacy and research organization representing FQHCs and Look-Alikes across the U.S. Relevant as the industry-association and policy counterparty shaping federal FQHC funding, FTCA coverage, and 340B pharmacy economics that directly determine HICHC's revenue and risk profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HICommunityHealthCenter
• LinkedInlinkedin.com/company/hawaii-island-community-health-center

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hawai'i Island Community Health Center