Hamakua Health Center

What Hamakua Health Center does

Hāmākua-Kohala Health, Inc. (formerly Hamakua Health Center, and originally Hāmākua Infirmary, founded July 22, 1966) is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) operating four clinic locations on the Big Island of Hawai'i — Honoka'a (headquarters), Kohala (Kapa'au), Laupāhoehoe, and Waimea — and serving over 10,000 patients across North Hawai'i communities. The organization delivers an integrated care stack that includes primary care, dental, behavioral health, women's health, substance use disorder treatment, tobacco cessation, diabetes prevention, and wellness programs, supported by telehealth, the third-party ezAccess patient portal, and electronic health records. Patients are served regardless of insurance status, with a sliding fee scale applied to uninsured and underinsured households.

The business model combines patient service revenue (Medicaid/Medicare, Quest managed care plans including AlohaCare, HMSA, United, and Ohana), federal FQHC funding from the US Bureau of Primary Health Care, state and county sources, and private donations, governed by a community board under John White, who was appointed CEO in July 2024 after leading Mid-Valley Hospital (>$100M revenue) and North Hawaii Community Hospital. Distribution is direct through the four clinics and telehealth; marketing is primarily community-based, including health fairs, social media (Facebook, Instagram, YouTube), and partnerships with Native Hawaiian health organizations, tobacco control coalitions, and local credit unions. The center has held NCQA Patient-Centered Medical Home recognition for nine consecutive years and is FTCA-deemed as a Federal PHS employee for medical malpractice purposes.

Name

Hamakua Health Center

Legal name

Hāmākua-Kohala Health, Inc.

Website

https://hamakua-health.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

11–50 employees

Short description

Hāmākua-Kohala Health is a non-profit Federally Qualified Health Center operating four clinics across North Hawai'i (Big Island), delivering primary care, dental, behavioral health, and wellness services to over 10,000 patients regardless of insurance status.

Ownership category

akta.pro rank

Headquarters

HQ city

Kapaau

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Patient Service Revenue: Revenue from patient services including primary care, dental, behavioral health, and wellness programs. Collects from insured patients and uses sliding fee scale for uninsured/underinsured.
2. Federal FQHC Funding: Receives funds from US Federal Government Bureau of Primary Health Care as a Federally Qualified Health Center
3. Insurance Payments: Accepts AlohaCare Quest, HMSA Quest, United Health Care Quest, Ohana Quest, and Medicare/Medicaid

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Hāmākua-Kohala Health is a Federally Qualified Health Center (FQHC) providing comprehensive primary and preventive healthcare to persons of all ages across four clinic locations in North Hawai'i, regardless of insurance status or ability to pay. It delivers integrated services including primary care, dental, behavioral health, women's health, wellness programs, and substance use disorder treatment, supported by telehealth and an online patient portal. The organization also provides health insurance enrollment assistance and a sliding-fee Patient Assistance Program to support uninsured and underinsured residents of North Hawai'i communities.

Product overview

Hāmākua-Kohala Health operates as a federally qualified health center providing comprehensive primary and preventive healthcare services through four clinic locations (Honoka'a, Kohala, Laupāhoehoe, and Waimea). The organization offers an integrated healthcare delivery model that combines Primary Care Services, Dental Services, Behavioral Health Services, Women's Health Services, and Healthier You Wellness Programs into a unified patient-centered medical home approach. Supporting services include Telehealth virtual visits, an ezAccess Patient Portal for online access to medical records, Health Insurance Assistance for enrollment support, a Patient Assistance Program with sliding fee scale, Tobacco & Vape Treatment Program, Substance Use Disorder Treatment Program, and Diabetes Prevention Program. Services are provided regardless of patients' ability to pay or insurance status.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care Services Comprehensive primary and preventive healthcare services for persons of all ages, including treatment for injuries and illness, chronic illness care, physical exams, immunizations, and health screenings.
• Dental Services General dentistry services including dental cleanings, check-ups, routine exams, digital X-rays, extractions, and restoration, available at Waimea and Kohala clinics for all ages.
• Behavioral Health Services Mental health and substance use disorder counseling, addiction counseling, stress management, anxiety and depression treatment, and support for trauma and family well-being.
• Women's Health Services Well-woman exams, prenatal care, breast health program, family planning, STI/HIV testing, and cervical cancer screenings.
• Telehealth Virtual healthcare appointments allowing patients to meet with providers remotely via smartphone or computer from their home.
• ezAccess Patient Portal Online patient portal providing access to laboratory results and medical records for all clinic locations.
• Healthier You Wellness Programs Wellness programs including diet counseling, medication management, smoking cessation, diabetes education program, asthma education, and Veggie RX.
• Health Insurance Assistance Assistance with health insurance enrollment including MedQuest, Medicare, Medicaid, and marketplace plans for uninsured and underinsured patients.
• Patient Assistance Program Sliding fee discount program based on family income and size, helping patients access medications and healthcare services regardless of ability to pay.
• Tobacco & Vape Treatment Program Smoking cessation program offering free nicotine replacement items including patches, gum, lozenges, and non-nicotine Chantix for community members 18 and older.
• Substance Use Disorder Outpatient Treatment Program Intensive outpatient and outpatient programs including substance use disorder assessments, DUI assessments, anger management, and individual and group therapy sessions.
• Diabetes Prevention Program Year-long curriculum with tools and education to help patients manage pre-diabetes and diabetes through lifestyle changes.

Quantifiable outcome

• Over 92% of community vaccinated against COVID-19
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

20 partnerships are on record, tiered minor and core.

• Big Island Kokua Partnership ServicesminorStrategic or Co-development PartnerPartnership for insurance enrollment assistance and community support services
• Coalition For A Tobacco Free HawaiicoreStrategic or Co-development PartnerTobacco prevention and cessation program partnership; received Community Partner Award in 2022
• Hawaii Public Health InstituteminorStrategic or Co-development PartnerPublic health initiatives and tobacco control efforts
• Papa Ola LokahiminorStrategic or Co-development PartnerNative Hawaiian health organization partnership
• The Food Basket Of HawaiiminorStrategic or Co-development PartnerFood security and nutrition programs supporting patient wellness
• Vibrant HawaiiminorStrategic or Co-development PartnerCommunity wellness and health initiatives
• AlohaCarecoreChannel Partner/ Reseller/ DistributorHealth insurance partner; sponsor for 60th anniversary celebration
• United Health CarecoreChannel Partner/ Reseller/ DistributorHealth insurance partner; sponsor for 60th anniversary celebration
• ILWU Local 142minorGTM or Marketing PartnerLabor union sponsor for 60th anniversary celebration
• Hamakua Credit UnionminorGTM or Marketing PartnerLocal credit union sponsor for 60th anniversary celebration
• Susan G. Komen Race for the Cure HawaiiminorStrategic or Co-development PartnerFunding for breast health program providing screenings for uninsured/underinsured women
• Hawaii Breast and Cervical Cancer Control ProgramminorStrategic or Co-development PartnerState program providing funding for cancer screenings and treatment
• Kohala Home HealthminorStrategic or Co-development PartnerCare coordination for home-bound patients requiring skilled nursing, physical therapy, occupational therapy, and social services
• North Hawaii HospiceminorStrategic or Co-development PartnerCare coordination providing symptom management and end of life support
• Hawaii State Department of Health - Office of Family PlanningminorStrategic or Co-development PartnerFunding for family planning services ensuring access to contraceptive services
• Hui Malama Ola Na OiwiminorStrategic or Co-development PartnerNative Hawaiian health organization
• Tutu and Me Home Visiting ProgramminorStrategic or Co-development PartnerEarly childhood and family support program partnership
• West Hawaii Public Health NursingminorStrategic or Co-development PartnerPublic health nursing services partnership
• Hilo Vet CenterminorStrategic or Co-development PartnerVeterans health services partnership
• Kō Education CenterminorStrategic or Co-development PartnerEducational services partnership

Scale indicators5 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• Kokua Kalihi Valley: Federally Qualified Health Center serving the Kalihi Valley community in Honolulu with primary care, dental, behavioral health, and elder services. Comparable as a Hawaii FQHC with multi-service integrated model and sliding fee scale.
• West Hawaii Community Health Center: Federally Qualified Health Center operating on the Big Island of Hawaii, offering primary care, dental, behavioral health, and pharmacy services to underserved West Hawaii communities. Closest direct peer given shared FQHC model, geography, and integrated care approach.
• Lana'i Community Health Center: Small FQHC serving the rural island of Lana'i with primary care, behavioral health, and wellness services. Comparable as a small rural Hawaii FQHC serving an isolated population with limited provider access.
• Bay Clinic, Inc. FQHC serving East Hawaii with multiple clinic locations, providing primary medical, dental, behavioral health, and enabling services. Directly comparable in FQHC status, sliding fee scale model, and Big Island rural service area.
• Hawaii Island Community Health Center: Federally Qualified Health Center serving Hawaii Island with primary care, behavioral health, and dental services across multiple sites. Direct peer with overlapping Big Island service territory and FQHC funding model.
• Wai'anae Coast Comprehensive Health Center: Large FQHC serving the Wai'anae Coast on O'ahu, offering comprehensive primary care, dental, behavioral health, and wellness programs. Comparable as a Hawaii-based community health center with integrated care model and culturally sensitive service delivery.

Broad incumbents

• Community Health Centers of Hawaii (Hawaii Primary Care Association): Statewide association representing Hawaii's FQHCs and community health centers. Comparable as the broader ecosystem peer; HKH operates within this network and benefits from collective advocacy and shared resources.

Others

• National Association of Community Health Centers: National trade association for FQHCs and community health centers. Represents the policy and advocacy ecosystem HKH operates within; provides federal funding advocacy relevant to HKH's grant-funded model.
• Hamakua-Kohala Health Foundation Partners: Local funding and community partners including Hamakua Credit Union, ILWU Local 142, and insurance partners (AlohaCare, United Health Care). Adjacent stakeholders that reflect HKH's community-supported operating model rather than direct competitors.

Regional players

• North Hawaii Community Hospital: Regional acute care hospital in Waimea serving the same North Hawaii communities as HKH, and the previous employer of incoming CEO John White. Comparable as a regional healthcare provider in the same service area, though operating as a hospital rather than outpatient FQHC.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCF5o3D2Y4AOH4fVwBAfUBUQ
• Facebookfacebook.com/HamakuaKohalaHealth
• Instagraminstagram.com/hamakuakohalahealth
• Xx.com/hhchawaii
• LinkedInlinkedin.com/company/hamakua-health-ctr

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hamakua Health Center