Canton Potsdam Hospital

What Canton Potsdam Hospital does

Canton-Potsdam Hospital is a voluntary, private, not-for-profit, general acute-care community healthcare organization founded in 1925 and headquartered in Potsdam, New York, serving the St. Lawrence Region of upstate New York. The hospital operates as one of eight hospitals within the Rochester Regional Health (RRH) system, which collectively maintains 590+ convenient locations across the Greater Rochester, Finger Lakes, and St. Lawrence regions. The hospital's service portfolio spans three tiers: core services (urgent care, virtual urgent care, primary care, and emergency care), specialty services (bariatric surgery, behavioral health, cardiology, neurology and neurosurgery, oncology, orthopedics, imaging and radiology, labs, pediatrics, and women's health), and digital services through the RRH MyCare patient portal and mobile application.

The underlying technology stack is centered on standard healthcare information technology rather than proprietary platforms. The MyCare patient portal enables appointment scheduling, telehealth visits, bill payment, and medical record access. Virtual urgent care is delivered with average 15-minute wait times between 7am and 9:40pm daily, accessible to anyone ages 2+ regardless of existing patient status. The hospital also offers an orthopedic urgent care line for same-day treatment of bone, joint, and soft tissue conditions. No AI/ML capabilities, proprietary models, patents, or custom APIs are disclosed.

Canton-Potsdam Hospital generates revenue through patient care services billed to insurance providers, Medicare, Medicaid, and self-pay patients across its emergency, primary, specialty, imaging, laboratory, and surgical lines. Pricing is not publicly disclosed and is quote-based through the billing department, with financial assistance programs available for eligible patients. As a not-for-profit, the facility reinvests revenue into operations rather than distributing to shareholders. The hospital received a $500,000 grant from the Northern Border Regional Commission in August 2023 supporting regional healthcare initiatives. Patient acquisition occurs through direct walk-in access, scheduled appointments via MyCare, virtual care channels, and referrals integrated with the broader RRH network.

Name

Canton Potsdam Hospital

Legal name

Canton Potsdam Hospital

Website

https://cphospital.org

Company type

Private

Founded year

1925

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Canton-Potsdam Hospital is a not-for-profit acute-care community hospital in Potsdam, New York, operating since 1925 as part of Rochester Regional Health's eight-hospital system serving the St. Lawrence Region. It provides emergency, primary, specialty, and virtual care to regional residents through the RRH MyCare patient portal.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

General Medical and Surgical Hospitals (62211), General Medical and Surgical Hospitals (6221), General Medical and Surgical Hospitals (622110)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industry

Hospital-Based EMS & Mobile Integrated Health (HLAFANAC)

Keywords

• Acute care hospital
• Emergency medical services
• Inpatient outpatient care
• Patient portal access
• Community healthcare services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain

Revenue model

1. Healthcare Services Revenue: Canton Potsdam Hospital generates revenue through patient care services billed to insurance providers, Medicare, Medicaid, and self-pay patients. Services include emergency care, primary care, specialty care, imaging, labs, and surgical procedures.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Canton Potsdam Hospital is a community-based acute care hospital in Potsdam, New York that provides inpatient care, emergency services, surgical care, and a range of outpatient clinical services to residents of St. Lawrence County. As part of Rochester Regional Health, it connects local patients to a broader network of specialty providers and coordinated system-level care while operating a physical hospital campus and the MyCare online patient portal.

Product overview

Canton Potsdam Hospital is part of the Rochester Regional Health system, operating as a hospital and emergency room within the St. Lawrence Region. The hospital provides a comprehensive portfolio of healthcare services organized as a multi-location healthcare network. Core services include urgent care (walk-in and virtual), primary care, and emergency care. Specialty services span bariatric surgery, behavioral health, cardiology, neurology/neurosurgery, oncology, orthopedics, imaging/radiology, laboratory services, pediatrics, and women's health. Digital patient engagement is facilitated through the MyCare patient portal and mobile application, enabling telehealth visits, appointment scheduling, and bill payment. The hospital operates as part of a network of 590+ convenient locations including medical campuses, primary care centers, imaging centers, and affiliated hospitals across the Greater Rochester, Finger Lakes, and St. Lawrence regions.

Differentiator

Problem solved

Functional benefit

Products and services

• Inpatient Hospital Care Acute inpatient hospital services delivered on the Canton Potsdam Hospital campus in Potsdam, NY, for patients requiring overnight admission and ongoing hospital-level treatment.
• Emergency Services Emergency department care for acute injuries, illnesses, and other emergencies presenting at the hospital's emergency room.
• Surgical Services Inpatient and outpatient surgical procedures performed at the Canton Potsdam Hospital campus, delivered as part of the hospital's surgical care program.
• Outpatient Clinical Services Outpatient clinical services provided on a non-admission basis at the hospital, supporting diagnosis, treatment, and follow-up care for community patients.
• MyCare Patient Portal Online patient portal that enables patients to access their medical records, pay hospital bills, and search for providers through Rochester Regional Health.

Quantifiable outcome

• Same-Day Virtual Care available with average wait time of 15 minutes, open 7am until 9:40pm daily
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Clifton Springs Hospital & Clinic: RRH-affiliated community hospital and clinic in the Finger Lakes region. Comparable as a general acute-care community hospital within the same integrated delivery network.
• Massena Hospital: RRH community hospital also serving the St. Lawrence/Northern NY region. Most direct geographic competitor within the same system, offering overlapping primary, emergency, and specialty services.
• Unity Hospital: Another RRH network hospital providing general acute and emergency care in the greater Rochester area. Operates under the same parent structure with overlapping service lines.
• Samaritan Medical Center: Independent community acute-care hospital in Watertown, NY, serving northern NY including the St. Lawrence Region. Direct external competitor for patients and clinical staff in the same geographic market.
• Newark-Wayne Community Hospital: RRH community hospital in Wayne County providing similar general acute-care, emergency, and outpatient services. Sibling facility within the same RRH system serving a comparable rural/semi-rural upstate NY population.
• Rochester General Hospital: Flagship hospital of the Rochester Regional Health system, serving as the primary referral destination for Canton Potsdam Hospital. Directly comparable as a system-affiliated general acute-care hospital under the same parent organization.
• Claxton-Hepburn Medical Center: Community hospital and health system in Ogdensburg, NY (St. Lawrence County). Competes directly with CPH for primary, emergency, and specialty patients in the immediate region.
• Gouverneur Hospital: RRH-affiliated community hospital in St. Lawrence County. Provides highly comparable rural acute-care, emergency, and outpatient services to an overlapping northern NY catchment.

Broad incumbents

• Bassett Healthcare Network: Central NY rural integrated delivery network operating multiple community hospitals, primary care, and specialty services. Comparable as a larger rural/non-urban health system with similar service mix and population health focus.

Regional players

• Champlain Valley Physicians Hospital: UVM Health Network community hospital in Plattsburgh, NY. Comparable rural acute-care facility in a neighboring northern NY region, drawing on shared referral patterns and workforce pools.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/cantonpotsdamhospital

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Canton Potsdam Hospital