City of Aurora

What City of Aurora does

The City of Aurora is a municipal government entity headquartered at 15151 E. Alameda Parkway in Aurora, Colorado, USA, founded in 1891. It serves a resident population exceeding 400,000 people through a comprehensive portfolio of municipal services, including police, fire rescue, Aurora911 emergency communications (processing approximately 500,000 telephone calls annually), water supply and wastewater management, public libraries, parks and recreation, animal services, development services, and housing programs. The city operates under a mayor-council form of government led by Mayor Mike Coffman and City Manager Jason Batchelor, supported by 1,001–5,000 employees across more than 20 departments and a network of boards and commissions.

The underlying technology infrastructure includes a computer-aided dispatch system for Aurora911, RapidSOS location-data integration for emergency response, an Aurora Property Info mapping system, a NextRequest-based public records platform, a Workday-powered careers portal, and a CivicLive-hosted digital presence. Aurora911 coordinates with internal departments (Police, Fire Rescue) and external partners (Falck Rocky Mountain Ambulance, Aurora Mobile Response Team, major cellular carriers) for emergency response. The city has earned multiple third-party accreditations, including APWA, CFAI, ISO Class 1 (fire), IAS (building department), and AWWA Partnership for Safe Water.

Aurora's business model is funded primarily through tax revenue (with sales tax as the largest single General Fund source), supplemented by property and occupational privilege taxes, water utility usage-based billing, licensing and permit fees (business, building, liquor, marijuana), service fees for recreation and facility use, and parking revenue. Service distribution occurs through in-person access at City Hall and Access Aurora (9 a.m. to 4 p.m., Monday–Friday), an online portal and mobile app, phone services (303.739.7000), and physical facilities including police stations, fire stations, libraries, recreation centers, and golf courses. The city additionally operates as a regional water provider alongside Denver Water, Colorado Springs, and Denver, supplying water to over 2.5 million Front Range residents.

Name

City of Aurora

Legal name

City of Aurora

Website

https://auroragov.org

Company type

Private

Founded year

1891

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

City of Aurora is a Colorado municipal government serving 400,000+ residents through police, fire, Aurora911 emergency communications, water utilities, libraries, parks, and development services. Revenue comes from taxes, utility fees, licenses, and permits.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Fire Protection (92216), Administration of Environmental Quality Programs (9241), Nature Parks and Other Similar Institutions (71219)

SIC

Water Supply (4941), Transportation Services (4700), Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

• Municipal government services
• Emergency communications dispatch
• Water utility services
• Public safety operations
• Permits and licensing

Headquarters

HQ city

Aurora

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Tax Revenue: The city generates revenue from various taxes including sales tax (largest single source of General Fund revenue), property taxes, and occupational privilege taxes. These funds city operations, public safety, infrastructure, and community services.
2. Water Utility Services: Aurora Water Department provides water, wastewater, and related services to residents and businesses, generating revenue through billing based on usage.
3. Licensing and Permit Fees: Revenue from business licenses, building permits, contractor licensing, liquor licenses, marijuana licenses, and other municipal licenses and permits.
4. Service Fees: Fees for various city services including recreation programs, facility rentals, animal shelter services, library services, and other municipal services. 1,105 new general business licenses granted in 2026.
5. Parking Services: Revenue from parking meters, permits, and parking citations through the Park Aurora program.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The City of Aurora is a municipal government providing public services to residents, businesses, and visitors in Aurora, Colorado. Core offerings include emergency communications (Aurora911), water/wastewater utility services, police and fire rescue, development services (building permits, business licensing), parks and recreation, public library, animal services, and civic engagement platforms. The city also publishes access to public records and conducts broadcasts via AuroraTV.

Product overview

City of Aurora operates as a municipal government providing a comprehensive suite of public services to residents and businesses. The city's digital offerings are built on a CivicLive content management system and include core citizen-facing services such as Aurora 911 emergency communications (processing approximately 500,000 calls annually), Aurora Water Department (managing water supply, wastewater, and stormwater across multiple reservoirs), Aurora Public Library system with physical and virtual services, Access Aurora customer service portal, Aurora Property Info mapping system, public records request functionality via NextRequest, and AuroraTV local programming. The city also provides parks, recreation, animal services, and career/employment services through Workday-integrated portals. These services function as interconnected municipal infrastructure rather than a unified software product platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Aurora 911 Emergency Communications Public safety communications center that answers 9-1-1 and non-emergency calls, dispatches police, fire, paramedic, and alternative response resources. The Aurora911 center processes approximately 500,000 telephone calls for service annually and serves residents and visitors within Aurora city limits.
• Aurora Water Department Municipal water utility providing water supply, wastewater management, stormwater services, water conservation programs, and lead service line replacement to Aurora residents and businesses. Operates Aurora Reservoir, Quincy Reservoir, and Wild Horse Reservoir.
• Aurora Public Library Public library system offering physical branch locations, a bookmobile, virtual library services, community rooms, and educational programs for residents of all ages within Aurora.
• Access Aurora Customer Service Omnichannel customer service center for residents to submit non-emergency concerns, questions, comments, or service requests to the City of Aurora. Available via Access Aurora online portal, the mobile app, by phone at 303.739.7000, and in person at Aurora Municipal Center.
• Aurora Animal Services Municipal animal shelter providing pet adoptions, field services, animal licensing, and veterinary and behavioral services for Aurora residents and pet owners.
• Aurora Property Info Online property information portal providing zoning, permitting, neighborhood data, business licenses, building permits, HOA information, and city council ward details for properties within Aurora city limits. Intended for property owners, developers, and businesses researching regulatory status.
• Aurora Parks, Recreation & Open Space Municipal operation of parks, trails, sports facilities, golf courses, pools, nature centers, and recreation programs serving Aurora residents and visitors.
• Public Records Request System Online portal using NextRequest software for submitting and tracking public records requests made to the City of Aurora under the Colorado Open Records Act (CORA).
• AuroraTV Government Channel Government-access television channel providing local Aurora programming, City Council meetings, and community news broadcasts available via cable and web at auroratv.org.
• Text-to-911 Emergency communications service allowing Aurora residents to send text messages to 911 when a voice call may increase danger, for hearing-impaired individuals, or when voice reception is limited. Implemented with the four major US cellular network providers.

Quantifiable outcome

• 500,000+ emergency calls processed annually with 24/7 availability
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Verizon, AT&T, Sprint, T-Mobile (Cellular Carriers)coreTechnology or Integration · 2 June 2016Text-to-911 service tested and implemented with the four major cellular-network providers (Verizon, AT&T, Sprint, and T-Mobile). Testing completed June 2, 2016.
• Aurora Police DepartmentcoreStrategic or Co-development PartnerAurora911 works in partnership with Aurora Police Department to coordinate law enforcement emergency response. The Police Department and 911 Communications Division are custodians of their own records.
• Aurora Fire RescuecoreStrategic or Co-development PartnerAurora911 coordinates with Aurora Fire Rescue for fire suppression and rescue emergency response within the city.
• Falck Rocky Mountain AmbulancecoreStrategic or Co-development PartnerAurora911 partners with Falck Rocky Mountain Ambulance for emergency medical services and transport coordination.
• Aurora Mobile Response TeamcoreStrategic or Co-development PartnerAurora911 coordinates with Aurora Mobile Response Team for alternative response resources and community support services.
• RapidSOScoreTechnology or IntegrationAurora911 has partnered with RapidSOS to provide dispatchers access to a collaborative information clearinghouse with critical device location data and life-saving information during emergency calls when users cannot provide location.
• Xcel EnergyminorOthersXcel Energy is the utility provider for street light maintenance. Residents are directed to contact Xcel Energy at 800.895.4999 for street light outage reporting.
• Roller AuctionminorOthersThird-party company that manages all city vehicle and equipment auctions on behalf of the City of Aurora.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• City of Lakewood: Denver-metro municipality providing similar municipal services and competing for the same Front Range resident and business base. Comparable scope of services including public safety, water/wastewater coordination, and permitting.
• City of Boulder: Colorado municipality offering the same municipal service categories (public safety, utilities, parks, permitting). Smaller in scale but similarly accredited and operationally sophisticated; useful peer for service-quality benchmarking.
• City of Fort Collins: Northern Colorado full-service municipality with comparable utilities, parks/recreation, and development services. Comparable governance structure and accreditation posture; relevant peer for operational benchmarking and best-practice comparison.
• City of Arvada: Adjacent Denver-metro municipality providing the same core municipal services. Comparable scale and service portfolio; useful peer for digital-services and resident-engagement benchmarking.
• City of Centennial: South-metro Denver municipality sharing a border with Aurora (and recently involved in the Regis Jesuit High School annexation transaction). Direct peer for utility coordination, contracting, and intergovernmental services.
• City of Denver: Adjacent Colorado municipality of comparable scale that operates the same full suite of municipal services (police, fire, water, parks, permitting) and co-files with Aurora on regional water-rights matters. Direct peer for benchmarking operational and fiscal performance.
• City of Thornton: Northern Denver-metro city of similar demographic profile offering full municipal services. Direct peer for service delivery, development services, and water utility operations in the same regional labor and capital markets.
• City of Colorado Springs: Another large Colorado municipality and fellow Front Range water provider serving more than 2.5 million people in aggregate with Aurora. Comparable in scale, service breadth, and water-rights exposure, making it a direct operational and strategic peer.
• City of Westminster: Denver-Boulder corridor municipality with comparable service mix and population scale. Direct peer on permitting, parks/recreation programming, and public-safety operations.

Regional players

• City of Pueblo: Southern Colorado full-service municipality. Operates in the same state regulatory environment (CORA, water court) but in a different labor and economic market; useful for state-level policy and grant benchmarking rather than direct competition.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/auroragov
• YouTubeyoutube.com/user/theaurorachannel
• Facebookfacebook.com/auroragov
• LinkedInlinkedin.com/company/city-of-aurora
• Instagraminstagram.com/auroragov

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Aurora