RapidSOS
RapidSOS operates a public safety AI platform that connects over 723 million devices, vehicles, and wearables to 23,500+ 911 emergency communications centers across the United States and 15+ countries via its Safety Network.
- Company typePrivate
- Founded2012
- HeadquartersNew York, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What RapidSOS does
RapidSOS is a public safety AI company founded in 2012 and headquartered in New York that operates the world's largest Safety Network, aggregating real-time data from over 723 million connected devices, vehicles, buildings, and wearables and routing it to 23,500+ public safety agencies covering 99%+ of the US population. Its core product is RapidSOS Unite, an end-to-end 911 ECC platform that unifies incident data, caller health profiles, vehicle telematics, live video, and AI tools into a single telecommunicator interface, layered with HARMONY AI, a proprietary AI engine providing real-time call transcription, translation across 190+ dialects and 50+ languages, AI-generated summaries, keyword detection, and protocol guidance. The product portfolio also includes acquired brands IamResponding (field response module, 2022 acquisition), eDispatches (responder communication, 2024 acquisition), and Northern911 (backup 911 services, 2025 acquisition), along with vertical enterprise solutions for worker safety, vehicle and driver safety, home and personal safety, commercial building safety, school safety, rail safety, and connected vehicles/OEMs.
The company monetizes primarily through B2B SaaS subscription licensing on three vectors: enterprise platform licensing where rideshare, delivery, connected vehicle, healthcare, and security companies (Uber, Grubhub, Arlo, SiriusXM Connect, Honeywell, Norfolk Southern, Raptor, Motive) pay to connect their apps and devices to the Safety Network via the RapidSOS developer API; per-seat or tiered licensing of UNITE to 5,700+ 911 emergency communications centers; and contracts with federal, state, and local public safety agencies, schools, and state 911 governance bodies. Pricing is quote-based, annual, and customized by agency size and feature requirements, with distribution increasingly occurring through embedded channels: HARMONY AI is natively integrated into AT&T's nationwide ESInet 911 IP network, and RapidSOS is natively integrated into Google Android for live video-to-911, both announced in 2026.
RapidSOS has raised over $450 million in total capital, including a $150 million round backed by BlackRock in 2023 and a $100 million round led by Apax Digital Funds in November 2025, and reached unicorn status on the back of the latter. Strategic investors include Honeywell, M12 (Microsoft's venture fund), Insight Partners, NightDragon, and actor Jeremy Renner (added April 2026). Operations span 16+ countries with 500,000+ emergencies supported daily; marquee deployments include AI-powered translation services across US, Mexico, and Canada host cities for the 2026 FIFA World Cup.
RapidSOS firmographics
Firmographics- Name
- RapidSOS
- Legal name
- RapidSOS Inc.
- Website
- https://rapidsos.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- RapidSOS operates a public safety AI platform that connects over 723 million devices, vehicles, and wearables to 23,500+ 911 emergency communications centers across the United States and 15+ countries via its Safety Network.
- Ownership category
- akta.pro rank
RapidSOS industry classification
Industry- Product category
- Public Safety Software (911 Emergency Communications Platform)
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Emergency Telecommunications & Connectivity (ETC) (BPADADAG)
Keywords
Where RapidSOS is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
RapidSOS business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Enterprise Platform Licensing: B2B SaaS licensing model where enterprise companies (rideshare, delivery, connected vehicles, healthcare, home security) pay to connect their devices and apps to the Safety Network via API integration, enabling real-time data sharing with 911 during emergencies.
- 911 ECC Software (RapidSOS UNITE): Per-seat or tiered licensing to 911 Emergency Communications Centers for the UNITE platform providing AI-powered call handling, transcription, mapping, analytics, and interoperability tools.
- Agency and Government Contracts: Contracts with federal, state, and local public safety agencies, law enforcement, fire/EMS departments, and schools for access to the Safety Network and RapidSOS UNITE platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise and agency pricing varies by size and feature requirements |
Go-to-market motion4 records
Distribution channels6 records
Marketing channels11 records
RapidSOS product offering
Product offeringCore offering
RapidSOS operates an intelligent safety platform (the Safety Network) that connects over 723 million devices, vehicles, buildings, and wearables to 911 Emergency Communications Centers. Its core offerings include the RapidSOS Unite ECC platform and the proprietary HARMONY AI engine, which together provide AI-powered call handling, real-time transcription, multilingual translation, live video, automated QA, and interoperability for public safety agencies and enterprise partners. The company sells via recurring B2B subscriptions/licenses to 911 ECCs, government agencies, and enterprises integrating devices and apps.
Product overview
RapidSOS is a public safety AI company offering a platform-plus-modules architecture centered on the RapidSOS Unite platform, an AI-powered ecosystem that unifies critical incident data, simplifies 911 call handling, and consolidates tools into a single interface. The core platform is powered by HARMONY AI, a proprietary AI engine that transforms raw signals from 723M+ connected devices into actionable intelligence. The product portfolio includes acquired brands IamResponding (field response module), eDispatches (communication services), Northern911 (backup 911 services), and Total Response (comprehensive emergency response). Key modules include Live Video to 911, AI Assistant, Real-Time Interoperability, and Transcription/Translation capabilities. Enterprise solutions extend the platform to specific verticals including Worker Safety, Vehicle & Driver Safety, Home & Personal Safety, Commercial Building Safety, School Safety, Rail Safety, and Connected Vehicles/OEMs.
Differentiator
Problem solved
Functional benefit
Brands
- RapidSOS Unite: AI-powered emergency response platform for 911 agencies and telecommunicators
- RapidSOS HARMONY AI
- The Safety Network
Products and services
- RapidSOS Unite AI-powered end-to-end emergency response platform for 911 Emergency Communications Centers (ECCs). It unifies critical incident data, simplifies call handling, and consolidates tools into a single interface for 911 telecommunicators, including call transcription, language translation, live video, text/chat, real-time interoperability, CAD integration, automated QA, and outage resilience. Used by 5,700+ 911 centers.
- RapidSOS HARMONY AI Proprietary AI engine that ingests millions of signals from connected devices, live 911 audio, and external sources to transform raw data into actionable, mission-critical intelligence. Capabilities include real-time call transcription, translation across 190+ dialects and 50+ languages, AI-generated call summaries, keyword alerts, and protocol guidance for 911 telecommunicators.
- IamResponding Field response module trusted by 23,500+ agencies that puts real-time CAD notes, unit tracking, and incident data on mobile devices for Fire/EMS crews in the field.
- eDispatches Communication services platform for emergency responders that improves reach and reliability of emergency communication systems, addressing limitations of traditional paging systems.
- Northern911 Backup 911 services provider enhancing emergency response network across North America with infrastructure supporting emergency response during outages, disasters, and staffing shortages.
- Total Response Comprehensive emergency response solution integrated into the RapidSOS platform ecosystem.
- RapidSOS Safety Network API Platform Connected emergency ecosystem linking public safety agencies, enterprises, and consumer/corporate devices. Aggregates real-time data from 723M+ connected devices, 250+ global enterprises, and 23,500+ agencies into a unified safety infrastructure accessed via public API and developer documentation.
Quantifiable outcome
- Supports over 1.1 billion emergencies
- +7 more outcomes
Companies that use RapidSOS
Customer profileNamed customers21 records
Segments12 records
Ideal customer profiles5 records
RapidSOS technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability9 records
Feature7 records
RapidSOS partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered flagship and core.
- AT&TflagshipIn April 2026, RapidSOS integrated HARMONY AI directly into AT&T ESInet, enabling public safety AI to operate within AT&T's secure nationwide 911 IP network infrastructure for the first time. Aggregates real-time intelligence from 723M+ connected devices through AT&T's private, standards-compliant network.
- Jeremy RennerflagshipActor Jeremy Renner partnered with RapidSOS as partner and investor in April 2026, motivated by his near-fatal 2023 snowcat accident where first responders saved his life. Partnership includes documentary 'Behind the Emergency' premiering April 29, 2026, to build awareness and expand access to emergency technology.
- GoogleflagshipNative Android integration announced December 2025 enabling Android users to securely share live video with 911 responders during emergencies through RapidSOS network of 22,000+ state and local public safety agencies.
- Northern911coreAcquired in November 2025. Northern911 provides backup 911 services across North America, enhancing RapidSOS capabilities for emergency response during outages, disasters, and staffing shortages. Northern911 operates as a product under the RapidSOS portfolio.
- eDispatchescoreAcquired in October 2024. eDispatches provides communication services to emergency responders, enhancing RapidSOS data delivery capabilities during emergencies by addressing limitations of traditional paging systems. Operates as a product under RapidSOS.
- UbercoreEnterprise partnership connecting Uber's in-app safety features to 911. When users call 911 from the Uber app, location and vehicle information is shared with 911 telecommunicators in real-time, improving emergency response speed and quality for drivers and riders.
- Raptor TechnologiescoreSchool safety partnership connecting Raptor Alert emergency management software to 911 and law enforcement. Enables active assailant alerts with location and incident data sent directly to primary ECCs and mutual aid agencies.
- SiriusXM ConnectcoreConnected vehicle partnership enabling automatic crash notification and driver data sharing from SiriusXM-connected vehicles to 911 during emergencies. Includes bridging non-English communication gaps with AI call summaries.
- GrubhubcoreDelivery driver safety partnership connecting Grubhub's in-app SOS features to 911 and 24/7 Safety Agents. Shares driver name, phone, vehicle info, and geolocation. Deployed nationwide after successful pilot in NYC, Boston, Philadelphia, Chicago.
- Norfolk SoutherncoreRail safety partnership enabling faster, smarter train incident response. 911 call centers and first responder agencies throughout Norfolk Southern's 22-state network have faster access to emergency information.
- Arlo TechnologiescoreHome and personal security partnership providing video verification and AI-assisted connectivity to public safety. RapidSOS Safety Agents receive critical details from Arlo users and enable real-time visual confirmation of incidents, reducing false alarms and accelerating emergency response.
- MedicAlert FoundationcoreHealthcare partnership sharing vital medical information (allergies, medications, implanted devices, DNR orders) with 911 during emergencies for members with healthcare needs. Expanded to UK NHS in 2025.
- Avive SolutionscoreAED dispatch partnership changing cardiac arrest outcomes by empowering 911 telecommunicators to get life-saving AEDs to patients faster.
- MotivecoreCommercial vehicle safety partnership expanding AI crash detection across North America. Shares collision data including vehicle location, driver name, and license plate directly with first responders to reduce verification time.
- Global Medical ResponsecoreAir ambulance partnership enabling request and dispatch of air medical support in less than 60 seconds through RapidSOS UNITE, with no phone calls and no delays.
- SkydiocoreDrone as First Responder (DFR) partnership providing aerial situational awareness to dispatchers before ground units arrive. Skydio DFR Command has surpassed 10 million calls for service.
- IamRespondingcoreAcquired in 2022. IamResponding provides field module capabilities putting real-time CAD notes, unit tracking, and incident data on mobile devices for responders. Trusted by over 23,500 agencies.
- FIFA (2026 World Cup)flagshipEmergency services partnership for 2026 FIFA World Cup. RapidSOS providing AI-powered translation in up to 50 languages and contextual caller information to aid first responders across US, Mexico, and Canadian host cities for expected 5 million fans.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
RapidSOS competitors and assessment
Company assessmentBroad incumbents
- Axon: Axon provides body cameras, TASER weapons, and a growing public safety SaaS platform (Axon Fusus, Axon Respond) used by law enforcement — overlapping with RapidSOS in body camera integration, real-time situational awareness, and AI tools sold to police agencies.
- Motorola Solutions: Motorola Solutions offers mission-critical communications (APX radios, LTE), CAD/RMS via CommandCentral, and video for public safety — a much larger incumbent that overlaps with RapidSOS across ECC software, mobile dispatch, and radio integration for the same first-responder buyer base.
- Intrado: Intrado (formerly West Safety Services) provides core 911 network infrastructure, GIS, call routing, and PSAP software to carriers and ECCs — a broader incumbent sitting upstream in the 911 stack that integrates with or competes against RapidSOS's Safety Network and ECC platform.
- Tyler Technologies (Public Safety): Tyler Technologies' public safety division offers NewWorld CAD/RMS, SolaWorx, and PowerDMS used by PSAPs and law enforcement — a much broader portfolio than RapidSOS, but addressing the same agencies with overlapping public safety software capabilities.
- NICE Public Safety: NICE provides call recording, evidence management, and analytics (NICE Inform, NICE Investigate) for 911/ECCs and law enforcement — an established incumbent with adjacent analytics and quality-assurance capabilities that compete with RapidSOS UNITE's transcription, QA, and analytics features.
Direct peers
- Mark43: Mark43 is a public safety software platform providing Records Management (RMS), Computer-Aided Dispatch (CAD), and analytics for police, fire, and EMS agencies — competing with RapidSOS UNITE and adjacent ECC software for the same government buyers.
- Carbyne: Carbyne is the closest direct competitor — a cloud-based emergency response data platform that ingests live video, location, and sensor data from caller devices and routes it into 911/PSAP workflows, mirroring RapidSOS's Safety Network value proposition for public safety agencies.
- Prepared: Prepared (formerly 911inform) sells an AI-powered 911 platform providing live transcription, translation, and multimedia (video/text) call handling directly to PSAPs and ECCs — overlapping RapidSOS UNITE and HARMONY AI on AI-assisted emergency call workflows for the same public safety buyer.
- CentralSquare Technologies: CentralSquare provides CAD, RMS, mobile data, and other public safety software to PSAPs and public safety agencies — a comparable end-to-end public safety software suite competing for similar budget pools and integrations as RapidSOS UNITE.
- ImageTrend: ImageTrend provides EMS, fire, and trauma-related software including ePCR, CAD/analytics, and EMS data integration used by PSAPs and first responders — a comparable SaaS vendor targeting the same fire/EMS ECC and pre-arrival intelligence use cases as RapidSOS's Fire/EMS solutions.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks5 records
Key highlights7 records
Customer concentration
RapidSOS social profiles
Digital presenceRapidSOS compliance and trust
Trust signalCompliance1 record
RapidSOS financial estimates
Financial estimateRevenue estimate
Valuation estimate
RapidSOS leadership team
Management profileNumber of profiles
Profiles3 records
RapidSOS subsidiaries and ownership
Company hierarchySubsidiaries3 records
RapidSOS funding detail
Funding detailFunding overview
Funding rounds19 records
Investors39 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RapidSOS M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RapidSOS
What does RapidSOS do?
RapidSOS operates an intelligent safety platform (the Safety Network) that connects over 723 million devices, vehicles, buildings, and wearables to 911 Emergency Communications Centers. Its core offerings include the RapidSOS Unite ECC platform and the proprietary HARMONY AI engine, which together provide AI-powered call handling, real-time transcription, multilingual translation, live video, automated QA, and interoperability for public safety agencies and enterprise partners. The company sells via recurring B2B subscriptions/licenses to 911 ECCs, government agencies, and enterprises integrating devices and apps.
Is RapidSOS a public or private company?
RapidSOS is a private company. It is classified as venture growth investor backed and is currently operating.
When was RapidSOS founded?
RapidSOS was founded in 2012. It employs 251 to 500 people.
Where is RapidSOS based?
RapidSOS is headquartered in New York, United States, in the North America region.
How does RapidSOS make money?
Three revenue lines are on record. Enterprise Platform Licensing is the primary driver. The others are 911 ECC Software (RapidSOS UNITE) and agency and Government Contracts.
Who are RapidSOS's main competitors?
Broad incumbents on record are Axon, Motorola Solutions, Intrado, Tyler Technologies (Public Safety) and NICE Public Safety. Direct peers are Mark43, Carbyne, Prepared, CentralSquare Technologies and ImageTrend.
Does RapidSOS have an API?
Yes. RapidSOS offers a public API and developer portal that enables enterprises to connect their apps, sensors, and devices directly to first responders. The Developer Docs at developer.rapidsos.com provide API specifications for integrating with the Safety Network. Developer documentation is at developer.rapidsos.com.
What industry is RapidSOS in?
RapidSOS's product category is Public Safety Software (911 Emergency Communications Platform). Its primary akta.pro industry code is BPADADAG, Emergency Telecommunications & Connectivity (ETC). Its NAICS code is 54151 and its SIC code is 7373.