What Maitri Compassionate Care does

Maitri Compassionate Care is a 501(c)(3) nonprofit organization (EIN 94-3189198) founded in 1987 in San Francisco's Castro neighborhood during the AIDS crisis by Issan Dorsey, a teacher at Hartford Street Zen Center. The organization provides 24-hour residential nursing care, hospice, palliative, and respite support for people living with HIV/AIDS in a state-licensed, custom-designed 15-room facility at 401 Duboce Avenue. Services are delivered at no cost to qualifying residents who must have an AIDS diagnosis or disabling HIV, an annual income below $93,900, San Francisco residency, and a need for 24-hour nursing or hospice care.

The organization's service portfolio has expanded over time into three integrated programs: HIV Residential Nursing Care (the core offering), BRANCH Aftercare (launched 2019 to support former clients living independently in the community), and the Maitri Affirmation Center (MAC, launched 2021, dedicating one of the 15 rooms to short-term specialized nursing care for transgender, gender-diverse, and intersex individuals recovering from gender-affirming surgery). More than 80% of current clients are served through short-term respite or gender-affirmation recovery rather than long-term residential stays, indicating a strategic shift toward higher-throughput, shorter-duration care episodes.

Maitri operates as a donation-dependent nonprofit with revenue derived from individual contributions, foundation grants (including a $225,000 grant from the Saint Francis Foundation in May 2025), special events, and volunteer-supported operations. Its go-to-market is community-led, relying on direct referrals and applications rather than commercial sales channels. Leadership includes CEO Michael Armentrout, Clinical Director Molly Herzig, Director of Nursing Monique Dupree, Finance Director Andre Matsuda, and Development Director Tomas Moreno, supported by a Board of Directors with representation from UCSF Health, Sutter Health, San Francisco Department of Public Health, Salesforce, Sephora, and other community institutions.

Name

Maitri Compassionate Care

Legal name

Maitri Compassionate Care

Website

https://maitrisf.org

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Maitri Compassionate Care is a San Francisco-based 501(c)(3) nonprofit founded in 1987 that provides 24-hour residential nursing, hospice, palliative, and respite care for people living with HIV/AIDS, plus gender-affirmation recovery and aftercare services.

Ownership category

akta.pro rank

Product category

Residential Healthcare Services

NAICS

Nursing and Residential Care Facilities (623), Nursing Care Facilities (Skilled Nursing Facilities) (62311), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Hospice Care in Assisted Living / Residential Care Facilities (HLADAHAE)

akta.pro secondary industries

Facility-Based Respite (Assisted Living/SNF/Memory Care Short Stays) (HLADAKAB), Respite Hospice Care (Short-Term Relief) (HSABAFAD)

Keywords

• Residential nursing care
• HIV/AIDS care services
• Hospice and palliative care
• Aftercare support programs
• Gender affirmation care

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations and Charitable Contributions: As a 501(c)(3) nonprofit organization, Maitri relies primarily on charitable donations from individuals, foundations, and community members to fund operations and care services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Maitri Compassionate Care provides 24-hour residential nursing care, hospice, palliative care, and respite support for people living with HIV/AIDS at its state-licensed facility in San Francisco. It also delivers the BRANCH Aftercare program to help former clients live independently in the community, and operates the Maitri Affirmation Center (MAC) offering short-term specialized nursing care for transgender, gender-diverse, and intersex individuals recovering from gender-affirming surgeries.

Product overview

Maitri Compassionate Care operates as a unified care organization offering three distinct but integrated residential and aftercare programs. The core offerings include HIV Residential Nursing Care (providing 24-hour clinical care with hospice, palliative, and respite services), BRANCH Aftercare (supporting former clients in independent living), and the Maitri Affirmation Center (MAC) for gender-affirming surgery recovery. Together, these programs form a comprehensive continuum of compassionate care serving individuals at different stages of their health journey.

Differentiator

Problem solved

Functional benefit

Brands

• BRANCH Aftercare: Empowers clients with continued support and stabilization tools necessary to live independently, healthily, and connected to community.
• Maitri Affirmation Center (MAC)

Products and services

• HIV/AIDS Residential Nursing Care Provides 24-hour expert clinical care for people living with HIV/AIDS in a home-like setting, specializing in hospice, palliative, and respite support to ensure dignified end-of-life care. Services are provided at no cost to qualifying residents who meet criteria including AIDS diagnosis or disabling HIV, annual income less than $93,900, and San Francisco residency.
• BRANCH Aftercare Empowers former residential care clients with continued support and stabilization tools necessary to live independently, healthily, and connected to community for as long as possible. Operates as ongoing community-based aftercare.
• Maitri Affirmation Center (MAC) A dedicated sanctuary for the Transgender, Gender-Diverse, and Intersex (TGI) community providing short-term, specialized nursing care for individuals surrounding their gender-affirming surgeries.

Quantifiable outcome

• 80%+ of clients served for short-term respite or gender-affirmation recovery

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered minor.

• Castro Community Benefit DistrictminorStrategic or Co-development Partner · 1 January 2021Community partnership for the 'Never Alone Mural' project, telling the story of the community's response to HIV/AIDS and celebrating the building's legacy.
• Duboce Triangle Neighborhood AssociationminorStrategic or Co-development Partner · 1 January 2021Community partnership supporting the 'Never Alone Mural' project celebrating community care and resilience.
• San Francisco Arts CommissionminorStrategic or Co-development Partner · 1 January 2021Funding and support for the 'Never Alone Mural' created by artist Serge Gay Jr.

Scale indicators3 records

Recent moves10 records

Expansion highlights4 records

Direct peers

• Terence Cardinal Cooke Health Care Center: A NYC-based residential skilled nursing facility serving patients with HIV/AIDS among other complex care needs. Comparable to Maitri given residential skilled nursing focus and HIV/AIDS client base, though operates in a much larger institutional setting.
• Lyon-Martin Community Health Services: A San Francisco-based primary care clinic serving women, transgender, and gender-nonconforming people with low incomes. Comparable to Maitri through shared TGI-affirming care focus and San Francisco geography, though focused on outpatient primary care.
• San Francisco AIDS Foundation: A San Francisco-based nonprofit providing HIV/AIDS services including housing, case management, and community support. Directly comparable to Maitri given overlapping HIV/AIDS mission, San Francisco geography, and similar client populations.
• GMHC (Gay Men's Health Crisis): One of the oldest HIV/AIDS service organizations in the U.S., providing case management, mental health, and supportive services. Comparable to Maitri in mission and LGBTQ+ community roots, though operates in NYC and focuses on non-residential services.
• Project Open Hand: A San Francisco-based nonprofit providing meals, nutrition, and homebound care services for people living with HIV/AIDS and other serious illnesses. Comparable to Maitri given overlapping HIV/AIDS mission, San Francisco geography, and vulnerable-population focus.
• Callen-Lorde Community Health Center: An NYC-based LGBTQ+ health center providing primary care, mental health, and transgender-affirming healthcare. Comparable to Maitri's MAC program through its TGI-affirming care focus, though delivers outpatient rather than residential services.

Broad incumbents

• Howard Brown Health: A large Chicago-based LGBTQ+ healthcare organization providing primary care, behavioral health, and transgender services. Comparable to Maitri in LGBTQ+ affirming care mission and gender-affirmation expertise, though operates at much larger scale and primarily outpatient.
• AIDS Healthcare Foundation (AHF): The largest global HIV/AIDS healthcare organization, providing medical care, pharmacy, and testing across many countries. Comparable to Maitri in HIV/AIDS focus but operates at vastly larger scale and through outpatient clinics rather than residential care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MaitriSF

Revenue estimate

Valuation estimate

Number of profiles

Profiles24 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maitri Compassionate Care