Callen-Lorde
Callen-Lorde is a non-profit Federally Qualified Health Center operating three NYC clinics (Chelsea, Brooklyn, Bronx) that delivers comprehensive LGBTQ+ affirming healthcare — primary care, HIV services, transgender health, behavioral health, dental, and pharmacy — regardless of ability to pay since 1969.
- Company typePrivate
- Founded1969
- HeadquartersChelsea, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Callen-Lorde does
Callen-Lorde Community Health Center is a non-profit Federally Qualified Health Center (FQHC) founded in 1969, providing comprehensive LGBTQ+ healthcare across three New York City locations (Chelsea, Brooklyn, Bronx). The organization delivers primary care, sexual health, HIV treatment and prevention (including PrEP and PEP), transgender health services, behavioral health, women's health, dental, pharmacy, adolescent health (HOTT program), and elder care. Service delivery occurs through in-person clinic visits, walk-in Quick Care, telehealth, and an onsite pharmacy with free delivery. All services are provided regardless of ability to pay, with a sliding fee scale ($0-$100 co-pays across Categories A-D) for uninsured and underinsured patients.
The organization's technology stack is built on OCHIN/Epic's MyChart patient portal, supporting appointment scheduling, lab result viewing, secure messaging, prescription refills, and online bill payment. Epic's Care Everywhere enables interoperability with other Epic-based healthcare organizations, while the proprietary Text2Refill system provides SMS-based prescription management. Telehealth and Self Arrival check-in capabilities extend access. The organization holds FQHC designation with FTCA malpractice coverage and is supported by the Keith Haring Foundation endowment funding the Nurse Practitioner Postgraduate Fellowship.
Revenue derives from four primary streams: federal and state grants (Ryan White Part F, HOPWA, HHS-funded programs), insurance reimbursement (Medicaid, Medicare, and commercial payors including Aetna, Cigna, Blue Cross Blue Shield, Emblem, United, and 1199), onsite pharmacy prescription fills, and philanthropic donations from foundations and individuals. Customer segments are diversified across LGBTQ+ adults, people living with HIV, transgender and gender non-binary individuals, LGBTQ+ youth (ages 13-21), LGBTQ+ seniors, LGBTQ+ women, and uninsured/underinsured patients. The organization is led by CEO Patrick McGovern with no private equity or venture capital backing.
Callen-Lorde firmographics
Firmographics- Name
- Callen-Lorde
- Legal name
- Callen-Lorde Community Health Center
- Website
- https://callen-lorde.org
- Company type
- Private
- Founded year
- 1969
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Callen-Lorde is a non-profit Federally Qualified Health Center operating three NYC clinics (Chelsea, Brooklyn, Bronx) that delivers comprehensive LGBTQ+ affirming healthcare — primary care, HIV services, transgender health, behavioral health, dental, and pharmacy — regardless of ability to pay since 1969.
- Ownership category
- akta.pro rank
Callen-Lorde industry classification
Industry- Product category
- Community Health Center (LGBTQ+ Healthcare)
- NAICS
- Ambulatory Health Care Services (621)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Faith-Based & Nonprofit Hospital Systems (HLAFAAAE)
Keywords
Where Callen-Lorde is headquartered
LocationHeadquarters
- HQ city
- Chelsea
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Callen-Lorde business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Federal and State Grants: Primary funding from federal programs including Ryan White Part F, HOPWA (Housing Opportunities for Persons with AIDS), and other HHS-funded grants. These grants support HIV care, housing services, and general operations as a federally qualified health center.
- Insurance Reimbursement: Revenue from Medicaid, Medicare, Family Health Plus, ADAP, ADAP Plus, and commercial insurance plans including Aetna, Cigna, Blue Cross Blue Shield, Emblem, United, and 1199.
- Pharmacy Services: Onsite pharmacy generating revenue through prescription fills, with free delivery and discounted medications for qualifying patients.
- Donations and Foundation Support: Philanthropic contributions from donors and foundations including the Keith Haring Foundation, supporting programs and fellowships.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Per visit | Category A - Lowest income bracket |
| Other | Per visit | Category B - Low income bracket |
| Other | Per visit | Category C - Moderate income bracket |
| Other | Per visit | Category D - Higher income bracket |
| Other | Per visit | Ryan White Program for HIV patients |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
Callen-Lorde product offering
Product offeringCore offering
Callen-Lorde is a Federally Qualified Health Center providing comprehensive, LGBTQ+-affirming healthcare through three NYC clinic locations (Chelsea, Brooklyn, Bronx). Its core offerings include primary care, transgender health, HIV services (treatment, PrEP, PEP), sexual health, behavioral health, women's health, dental, pharmacy, elder care, and adolescent health services, supplemented by care coordination, insurance enrollment, and crisis text counseling. Services are delivered regardless of ability to pay, supported by a sliding-fee scale and an Epic-based patient portal (MyChart).
Product overview
Callen-Lorde Community Health Center operates as a single unified healthcare organization offering comprehensive medical services through a multi-site clinic model. The core service portfolio includes primary care, transgender health, HIV services (treatment, PrEP, PEP), sexual health, behavioral health, women's health, adolescent health (HOTT), dental care, pharmacy services with home delivery, elder care, and urgent/quick care. The organization also provides care coordination, crisis support via partnership with Crisis Text Line, and insurance enrollment assistance. Three physical clinic locations (Chelsea, Brooklyn, Bronx) deliver services, supported by an onsite pharmacy and Text2Refill prescription management system. Educational programs include the Keith Haring Nurse Practitioner Fellowship for LGBTQ+ healthcare training and a Behavioral Health Graduate Student Training program for MSW students. The HEALS volunteer program provides patient advocacy support.
Differentiator
Problem solved
Functional benefit
Brands
- Quick Care: Walk-in appointments for non-life-threatening conditions available at all locations.
- Keith Haring Nurse Practitioner Postgraduate Fellowship in LGBTQ+ Health
- COIN Clinic
- HEALS Program
- HOTT Program
- Thea Spyer Center
Products and services
- Primary Care Comprehensive primary medical care including general health maintenance, preventive services, and chronic disease management, delivered in an LGBTQ+-affirming environment across Callen-Lorde's NYC clinics.
- Transgender Health Specialized gender-affirming healthcare services including hormone therapy and transition-related care for transgender and gender non-binary patients.
- HIV Services Comprehensive HIV care including primary care establishment, treatment, PrEP (pre-exposure prophylaxis), PEP (post-exposure prophylaxis), and support services for people living with HIV.
- Sexual Health Clinic Sexual health services including STI testing and treatment, DoxyPEP medication, Mpox care, and comprehensive sexual healthcare for LGBTQ+ communities.
- Behavioral Health Mental health and psychiatric services including assessments, individual and group therapy, crisis support, and substance use services for LGBTQ+ patients.
- Women's Health Gynecological and reproductive health services including wellness exams, contraceptive care, and pregnancy-related services for LGBTQ+ women and people of trans experience.
- Adolescent Health (HOTT) Health Outreach to Teens (HOTT) program providing medical and mental health services for adolescents and young adults ages 13-21.
- Dental Services Dental care including routine cleanings, restorative procedures, and oral health care delivered in an affirming environment.
- Pharmacy Services Onsite pharmacy with free delivery, discounted medications for qualifying patients, and Text2Refill service for prescription management.
- Quick Care Walk-in urgent care services for non-life-threatening conditions available on a first-come, first-served basis at all clinic sites, with same-day appointments possible.
- Elder Care Healthcare services tailored to LGBTQ+ older adults, addressing geriatric and elder-care needs in a culturally competent setting.
- Care Coordination Services helping patients navigate healthcare systems and social services, including health literacy promotion and resource connection.
- COIN Clinic Cecilia's Occupational Inclusion Network clinic providing free, affirming healthcare services for sex workers.
- Health Insurance Outreach & Enrollment Facilitated enrollment and insurance navigation services for Medicaid and New York State of Health plans.
- Crisis Text Line Partnership 24/7 confidential crisis counseling available to community members by texting 'callenlorde' to 741741, via partnership with Crisis Text Line.
- Callen-Lorde Chelsea Clinic Primary care clinic location at 356 West 18th Street, New York, NY 10011, offering primary care, sexual health, behavioral health, women's health, transgender health, and HIV services.
- Callen-Lorde Brooklyn Clinic Primary care clinic location at 40 Flatbush Avenue Extension, Brooklyn, NY 11201, offering primary care, sexual health, behavioral health, women's health, transgender health, HIV services, and case management.
- Callen-Lorde Bronx Clinic Primary care clinic location at 3144 3rd Avenue, Bronx, NY 10451, offering affirming primary and sexual health care, behavioral health, women's health, HIV prevention and treatment.
- Keith Haring Nurse Practitioner Postgraduate Fellowship in LGBTQ+ Health Year-long clinical training program that places nurse practitioners in HIV care, transgender health, and other LGBTQ+ specialties at Callen-Lorde.
- Behavioral Health Graduate Student Training Program Clinical placement program for MSW students focusing on culturally competent affirmative psychotherapy, psychiatry, and case management services for LGBTQ+ populations.
Quantifiable outcome
- NYC HIV diagnoses decreased historically, but increased 7.6% to 1,686 cases in 2023, highlighting ongoing need for prevention services
- +1 more outcomes
Companies that use Callen-Lorde
Customer profileNamed customers3 records
Segments7 records
Ideal customer profiles1 record
Callen-Lorde technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature4 records
Callen-Lorde partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- BioReferencecoreLab services partnership with BioReference for specimen collection. BioReference specialists are located within the Brooklyn clinic for on-site blood draws. All Callen-Lorde patients can use BioReference labs, with locations near all three clinic sites.
- Manhattan Legal ServicescorePartnership to provide free legal counsel and advice on housing, benefits (SSD/SSDI), family law, discrimination, confidentiality, advance directive/will issues and other civil legal matters.
- South Brooklyn Legal ServicescorePartnership to ensure equal access to justice by providing free legal counsel on housing, benefits, family law, discrimination and other civil legal matters.
- NYC Legal Assistance GroupminorImmigration legal services helping with removal proceedings, asylum cases, green card applications, citizen applications, and healthcare benefit access.
- BronxworksminorImmigration services partnership helping with citizen applications, DACA, green cards, U visas, ESOL, and citizen classes.
- God's Love We DeliverminorHome-delivered medically tailored meals for patients with medical and nutritional needs, prepared by Registered Dietitian Nutritionists.
- NY Common PantryminorFood assistance partnership offering Choice Pantry Program, Hot Meals Program, and Nourish Program for seniors 60+ with low income.
- GMHCminorPartnership for the Keith Haring Food Pantry Program providing shelf-stable foods and fresh produce to individuals in need, regardless of HIV status.
- Crisis Text Linecore24/7 confidential crisis counseling partnership providing anonymous support to LGBTQ+ community members. Text callenlorde to 741741. Free crisis intervention for emotional/mental health crises.
- Legal Aid Society of Rockland CountyminorCivil legal representation for clients within 200% of poverty level for evictions, public benefits, immigration, bankruptcies, and divorces.
- Catholic Charities Community Services of Rockland CountyminorImmigration services including Adjustment of Status, DACA, employment authorization, family petitions, naturalization, VAWA petitions, and U visas.
- Community Service SocietyminorPartner for Community Advisory Board town halls on Medicaid and ACA changes, providing educational resources on insurance topics.
Scale indicators4 records
Recent moves7 records
Expansion highlights6 records
Callen-Lorde competitors and assessment
Company assessmentDirect peers
- Fenway Health: Boston-based FQHC and the most recognized direct LGBTQ+ community health peer. Operates the Fenway Institute for research and education, mirroring Callen-Lorde's research, education, and integrated medical/behavioral/pharmacy model.
- Howard Brown Health: Chicago-based LGBTQ+ focused FQHC with multi-site clinics, primary care, behavioral health, transgender health, and HIV services. Closely comparable in mission, FQHC status, and integrated service model.
- Whitman-Walker Health: Washington DC FQHC specializing in LGBTQ+ and HIV care with research and advocacy arms. Directly comparable in serving LGBTQ+ communities through a grant-and-payer-funded ambulatory model.
- Los Angeles LGBT Center: Largest LGBTQ+ community organization in the world, operating clinical, behavioral, and HIV services. Comparable as a multi-service LGBTQ+ health and wellness provider with philanthropy and grant funding.
- Chase Brexton Health Care: Baltimore/Mid-Atlantic FQHC with strong LGBTQ+ primary care, behavioral health, and HIV services across multiple locations. Direct peer in the FQHC + LGBTQ+ integrated care model.
- Equitas Health: Ohio-based LGBTQ+ and HIV-focused FQHC providing primary care, behavioral health, and pharmacy across multiple cities. Comparable FQHC structure serving similar populations with similar service mix.
- Apicha Community Health Center: NYC-based community health center serving LGBTQ+ people of color, people living with HIV, and other underserved populations. Closely comparable as a NYC-based LGBTQ+ and HIV-focused FQHC.
Broad incumbents
- Planned Parenthood Federation of America: National nonprofit providing reproductive and sexual health including LGBTQ+ services in many markets. Overlaps with Callen-Lorde's sexual health, PrEP, and transgender care offerings but as a broader reproductive health portfolio.
- Community Health Center, Inc. Large multi-state FQHC operating primary care, behavioral health, and training programs. Comparable FQHC operating model and Weitzman Institute research arm, though without the LGBTQ+ specialization.
Regional players
- NYC Health + Hospitals: NYC public hospital system operating ambulatory and specialty care across the five boroughs. Serves overlapping uninsured and Medicaid populations in the same geography, though as a much broader public health system.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Callen-Lorde social profiles
Digital presenceCallen-Lorde compliance and trust
Trust signalCompliance2 records
Callen-Lorde financial estimates
Financial estimateRevenue estimate
Valuation estimate
Callen-Lorde leadership team
Management profileNumber of profiles
Profiles9 records
Callen-Lorde subsidiaries and ownership
Company hierarchySubsidiaries3 records
Callen-Lorde funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Callen-Lorde M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Callen-Lorde
What does Callen-Lorde do?
Callen-Lorde is a Federally Qualified Health Center providing comprehensive, LGBTQ+-affirming healthcare through three NYC clinic locations (Chelsea, Brooklyn, Bronx). Its core offerings include primary care, transgender health, HIV services (treatment, PrEP, PEP), sexual health, behavioral health, women's health, dental, pharmacy, elder care, and adolescent health services, supplemented by care coordination, insurance enrollment, and crisis text counseling. Services are delivered regardless of ability to pay, supported by a sliding-fee scale and an Epic-based patient portal (MyChart).
Is Callen-Lorde a public or private company?
Callen-Lorde is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Callen-Lorde founded?
Callen-Lorde was founded in 1969. It employs 251 to 500 people.
Where is Callen-Lorde based?
Callen-Lorde is headquartered in Chelsea, United States, in the North America region.
How does Callen-Lorde make money?
Four revenue lines are on record. Federal and State Grants are the primary driver. The others are insurance Reimbursement, pharmacy Services and donations and Foundation Support.
Who are Callen-Lorde's main competitors?
Direct peers on record are Fenway Health, Howard Brown Health, Whitman-Walker Health, Los Angeles LGBT Center, Chase Brexton Health Care, Equitas Health and Apicha Community Health Center. Broad incumbents are Planned Parenthood Federation of America and Community Health Center, Inc.. NYC Health + Hospitals is listed as a regional player.
Does Callen-Lorde have an API?
No public API is recorded for Callen-Lorde.
What industry is Callen-Lorde in?
Callen-Lorde's product category is Community Health Center (LGBTQ+ Healthcare). Its primary akta.pro industry code is HLAFAAAE, Faith-Based & Nonprofit Hospital Systems. Its NAICS code is 621 and its SIC code is 8011.