JAMS

What JAMS does

JAMS (legal entity JAMS/Endispute LLC) is the world's largest private provider of alternative dispute resolution (ADR) services, founded in 1979 and headquartered in Irvine, California. The company operates 29 global resolution centers and maintains a panel of more than 500 neutrals — including retired federal and state court judges, former litigators, and transactional attorneys — handling approximately 21,000+ disputes annually, with 22,000 new case filings and 28,000+ total matters in 2025. Service offerings span arbitration, mediation, neutral analysis, court-appointed neutrals (referees/special masters), and appellate services, supported by the proprietary JAMS Access online case management platform for document handling, multi-party communication, invoicing, and calendar management.

The business model is fee-for-service on a per-matter basis with quote-based pricing tied to case type, neutral selected, hearing format (in-person, virtual, hybrid), duration, and location. JAMS has built an expansion sub-brand called JAMS Next, which integrates Steno (tech-enabled court reporting — 5% referral fee to JAMS) and Prevail (AI-powered transcription — $50 per recorded hour fee to JAMS) as embedded add-on services. JAMS Pathways extends the offering upstream into organizational conflict prevention, facilitation, and training. Approximately one-third of neutrals hold single-share ownership in the company, with a cap that no individual owner exceeds 0.1% of revenue annually and no outside shareholders, creating a partnership-like governance structure aligned with neutral independence.

Customer segments primarily comprise law firms and corporate legal departments handling complex commercial, employment, intellectual property, construction, securities, antitrust, and mass tort matters, with secondary segments of individuals/small businesses and court/government referrals. Named high-profile engagements include Cathy Yanni's role as Trustee of the $14.2 billion PG&E Fire Victim Trust (with $12.76 billion paid out to survivors) and Special Master of the $3.75 billion Maui Fires Individual Settlement Fund. Distribution combines direct enterprise sales to legal teams, a self-service portal (JAMS Access), and physical/virtual resolution centers. In April 2025, PSG and 2ndWave Software acquired JAMS from Fortra, restoring it to independent company status.

Name

JAMS

Legal name

JAMS/Endispute LLC

Website

https://jamsadr.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

251–500 employees

Short description

JAMS is the world's largest private alternative dispute resolution provider, offering arbitration, mediation, neutral analysis, and court-appointed neutral services through 29 global resolution centers and a 500-plus neutral panel handling 21,000+ disputes annually for law firms, corporate legal departments, and government entities.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Legal Services (5411), Court Reporting and Stenotype Services (561492), Other Legal Services (54119)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

akta.pro secondary industry

Podcast Hosting & Enterprise Solutions (Private/Branded Podcasts) (MPACADAF)

Keywords

• Alternative dispute resolution
• Arbitration services
• Mediation services
• ADR services
• Dispute resolution

Headquarters

HQ city

Irvine

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Arbitration Services: Fees for arbitration proceedings conducted by JAMS neutrals, including case management and hearing administration.
2. Mediation Services: Fees for mediation proceedings facilitated by JAMS neutrals with procedural options tailored to each dispute.
3. JAMS Access Platform: Subscription-based access to the online case management portal for document management, communication, and invoicing.
4. Transcription Services: Revenue from court reporting and transcription services through Steno and Prevail partnerships for certified transcripts.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

JAMS provides alternative dispute resolution (ADR) services including arbitration, mediation, neutral analysis, and court-appointed neutral services (referee/special master) through a panel of 500+ neutrals comprising retired federal and state court judges, former litigators, and transactional attorneys. The company operates 29 resolution centers globally and supports proceedings in in-person, virtual, and hybrid formats. Its proprietary JAMS Access platform handles case management, document management, invoicing, and multi-party communication for ADR matters, handling over 21,000 disputes annually.

Product overview

JAMS is a single unified platform for alternative dispute resolution (ADR) services rather than a modular software product. The core offering is JAMS's panel of 500+ neutrals providing arbitration, mediation, and related ADR services at 29 locations. JAMS Access serves as the proprietary online case management portal for document handling and party communication. JAMS Next is a sub-brand encompassing supplementary services including Steno (certified court reporting) and Prevail (AI-powered transcription). JAMS Pathways provides organizational conflict prevention services. Technology features include a JAMS AI Chatbot for neutral search and Transcript Genius for AI-powered transcript analysis.

Differentiator

Problem solved

Functional benefit

Brands

• JAMS Access: A state-of-the-art online case management portal that facilitates document management, multi-party communication, invoicing, and calendar management for ADR proceedings.
• JAMS Pathways
• JAMS Next
• JAMS Endispute
• Prevail
• Steno

Products and services

• Arbitration Services
• Mediation Services
• Neutral Analysis
• Court-Appointed Neutrals (Referee/Special Master)
• JAMS Access
• JAMS Pathways
• JAMS Next
• Steno Court Reporting
• Prevail Online Transcription
• Appellate Services
• Class Action and Mass Tort Services
• JAMS Endispute

Quantifiable outcome

• 21,000+ disputes resolved annually
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability7 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• StenocoreStrategic or Co-development Partner · 12 February 2026JAMS expanded JAMS Next services with the addition of Steno, a modern tech-enabled court reporting service. Steno provides certified stenographic court reporters with real-time transcription, next-day delivery, and video synchronization for arbitration proceedings. JAMS receives 5% referral fee from Steno. Service availability varies by location.
• PrevailcoreStrategic or Co-development PartnerPrevail offers AI-powered online transcription services integrated with JAMS arbitration proceedings. Provides real-time AI-assisted digital reporting with certified transcripts within five days. Prevail is ISO 27001 certified and SOC 2 Type 2 attested. JAMS receives $50 per recorded hour administrative support fee.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• American Arbitration Association (AAA): The American Arbitration Association is the largest nonprofit ADR provider in the US, directly competing with JAMS across commercial arbitration, mediation, and employment dispute resolution with comparable rules and panel structures.
• International Centre for Dispute Resolution (ICDR): ICDR is the international division of the AAA, offering international arbitration and mediation services. It competes directly with JAMS for cross-border commercial disputes and is one of the most comparable full-service ADR institutions globally.
• CPR International Institute for Conflict Prevention: CPR provides administered arbitration and mediation services with a focus on complex commercial disputes, serving corporate legal departments and law firms similarly to JAMS's primary customer segments.
• National Arbitration and Mediation (NAM): NAM is a US-based private ADR provider offering arbitration and mediation services across commercial, employment, and consumer matters, competing with JAMS in the domestic market with a similar neutral panel model.

Broad incumbents

• International Chamber of Commerce (ICC) International Court of Arbitration: The ICC International Court of Arbitration is one of the world's oldest and most prominent international arbitration institutions, competing with JAMS for high-value cross-border commercial disputes with a more institutionalized global footprint.
• World Intellectual Property Organization (WIPO) Arbitration and Mediation Center: WIPO offers specialized arbitration and mediation for IP and technology disputes, competing with JAMS in its IP/technology and international arbitration practice areas as a UN-affiliated specialized institution.

Regional players

• London Court of International Arbitration (LCIA): LCIA is a leading international arbitration institution based in London, competing with JAMS for cross-border disputes but primarily serving the European and UK markets rather than North America.
• Singapore International Arbitration Centre (SIAC): SIAC is a major Asian international arbitration hub competing with JAMS for Asia-Pacific cross-border commercial disputes; serves as a comparable institution for international arbitration matters.
• Hong Kong International Arbitration Centre (HKIAC): HKIAC administers international arbitrations with deep Asia-Pacific reach. It competes with JAMS for cross-border matters involving Chinese and Greater China counterparties.

Others

• JAMS Endispute: JAMS Endispute is actually a sub-brand of JAMS itself, but its historical identity and the competitive context it once represented makes it a useful intra-portfolio reference point and a brand competitors historically benchmark against.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/jamsadr
• YouTubeyoutube.com/JAMSADR
• Facebookfacebook.com/JAMSAlternativeDisputeResolution
• LinkedInlinkedin.com/company/jams

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JAMS