Trustdock
Trustdock is a Tokyo-based eKYC specialist founded in 2017 that provides digital identity verification APIs, IC chip and JPKI authentication, and 24/7 managed review services to 300+ regulated Japanese enterprises across finance, telecom, sharing economy, and government.
- Company typePrivate
- Founded2017
- HeadquartersTokyo, Japan
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Trustdock does
Trustdock is a Tokyo-based digital identity verification company founded in 2017 that specializes in eKYC (electronic Know Your Customer) and eKYB (electronic Know Your Business) services for regulated Japanese enterprises. Its core offering is a unified platform providing multiple verification methods — JPKI (Japanese Public Key Infrastructure via My Number Card), IC chip reading of driver's licenses and residence cards, and photo-based document capture with selfie matching — exposed through REST APIs, SDKs, and a JavaScript uploader for web integration. The platform additionally provides database search for anti-social force and adverse media screening, address verification via mail service, corporate number verification, and a Digital ID Wallet for self-service consumer verification.
The company's business model combines subscription-based API/SDK licensing with labor-intensive managed review services (24/7 BPO), structured as a BPaaS offering that bundles technology, regulatory compliance, and business process. Customers span financial services (banks, securities, insurance, fintech), telecommunications (mobile carriers under the Mobile Phone Fraud Prevention Act), used goods/reuse dealers, sharing economy and HR platforms, mobility services, government ministries, and dating/matchmaking apps. Distribution combines direct enterprise field sales, inside sales consultation, channel partnerships with CRM platforms (Sansan, Synergy!, Salesforce via Prazto), and a formal partner program.
Trustdock positions itself as Japan's only dedicated eKYC specialist, claiming the No.1 market position by deployment count (300+ companies, 1M+ verified users as of December 2024 per Tokyo Shoko Research). The company has raised approximately $22.6M across four rounds since 2018, with the most recent $10.9M round in May 2023 led by JIC Venture Growth Investments alongside Globis, Mizuho Capital, SMBC Venture Capital, Sony Innovation Fund, and Green Coin. It holds P-mark and ISMS certifications, is a J-LIS-certified platform operator for public authentication, and maintains active engagement with FSA, METI, MIC, the National Police Agency, and the Digital Agency on regulatory design.
Trustdock firmographics
Firmographics- Name
- Trustdock
- Legal name
- TRUSTDOCK Inc.
- Website
- https://biz.trustdock.io
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Trustdock is a Tokyo-based eKYC specialist founded in 2017 that provides digital identity verification APIs, IC chip and JPKI authentication, and 24/7 managed review services to 300+ regulated Japanese enterprises across finance, telecom, sharing economy, and government.
- Ownership category
- akta.pro rank
Trustdock industry classification
Industry- Product category
- Identity Verification Software (eKYC/eKYB)
- NAICS
- Investigation and Personal Background Check Services (561611), Investigation, Guard, and Armored Car Services (56161)
- akta.pro primary industry
- Digital Identity, eKYC & Borrower Verification (Lending-Focused) (FSAGAHAF)
- akta.pro secondary industry
- Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI)
Keywords
Where Trustdock is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices1 record
Markets served
Trustdock business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- API/SDK Licensing (API・SDK提供): Revenue from licensing eKYC and eKYB APIs and SDKs to enterprise clients. Clients integrate TRUSTDOCK's identity verification modules into their platforms. Pricing based on usage volume or subscription.
- Managed BPO Services (審査委託/BPO): 24/7 professional verification review services where TRUSTDOCK's operators handle identity verification on behalf of clients. Revenue from service fees for managed operations.
- BPaaS (Business Process as a Service) Model: Combined offering of technology (API/SDK) and managed operations (BPO). Complete identity verification solution covering 'legal compliance', 'technology', and 'business process' in one package.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Custom enterprise pricing based on usage and service requirements |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Trustdock product offering
Product offeringCore offering
Trustdock provides an electronic Know Your Customer (eKYC) and electronic Know Your Business (eKYB) platform delivered as APIs and SDKs for enterprise clients to embed online identity verification into their onboarding flows. The platform supports multiple verification methods (JPKI via My Number Card, IC chip reading of government-issued IDs, and document photo plus selfie with liveness detection), and is paired with a 24/7/365 managed BPO verification review service (BPaaS model).
Product overview
TRUSTDOCK operates a unified eKYC/eKYB platform combining a core API service with consumer-facing and enterprise-facing components. The core platform provides multiple identity verification methods (JPKI/MyNumber card public authentication, IC chip reading, photo-based document capture) via REST API, supplemented by the TRUSTDOCK App (smartphone consumer app) and Digital ID Wallet. Additional modules include a JavaScript uploader for web integration, a BPO verification outsourcing service (24/7 manual review), TRUSTDOCK-CRM for continuous AML/CFT customer management, and a Salesforce CRM-integrated solution co-developed with partner Prazto. The company also publishes free whitepapers including the eKYC Handbook for financial institutions and an eKYC implementation checklist.
Differentiator
Problem solved
Functional benefit
Products and services
- TRUSTDOCK eKYC/eKYB API Service Core API and SDK platform providing online identity verification (eKYC) for individuals and corporate verification (eKYB) for businesses. Supports multiple verification methods including JPKI (My Number Card public authentication), IC chip reading of driver's license/residence card/My Number Card, and document photo plus selfie with liveness detection. Includes DB search (article and anti-social force database checks), mail-based address verification (V-fold self-mailer API), supplementary document verification (power of attorney), and individual number (My Number) acquisition. Operates 24/7/365 with optional managed BPO review. Designed for regulated enterprises embedding identity verification into onboarding and continuous customer management workflows.
- TRUSTDOCK App (Consumer) Smartphone application (iOS/Android) for end-user individuals to complete identity verification. Enables My Number Card IC chip reading for fast verification (approximately 10 seconds) and supports IC chip reading of driver's license and residence card. Used both by individual consumers directly and as the verification surface embedded in partner services across industries.
- Digital ID Wallet (デジタルIDウォレット) Digital identity wallet leveraging My Number Card public authentication (JPKI). Allows users to verify identity via smartphone without physical document submission. Used by government services (e.g., Ministry of Agriculture, Forestry and Fisheries eMAFF online portal and Toyama Prefecture Digi-PoC) and by partner services needing reusable, smartphone-based identity proofing.
- TRUSTDOCK Verification BPO Service Outsourced verification operations in which Trustdock's professional operators perform manual review of identity documents and verification flows 24 hours a day, 365 days a year. Clients monitor and manage the outsourced review through Trustdock's operator console. Designed for clients lacking internal verification capacity or facing high-volume onboarding needs across regulated industries.
Companies that use Trustdock
Customer profileNamed customers29 records
Segments11 records
Ideal customer profiles6 records
Trustdock technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability3 records
Feature8 records
Trustdock partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- SB C&C (SoftBank)coreSoftBank adopted TRUSTDOCK's eKYC service for its corporate mobile phone service identity verification. The partnership addresses the Mobile Phone Fraud Prevention Act (携帯電話不正利用防止法) amendments and improves operational efficiency while enhancing user convenience.
- 株式会社ゼンシン (Zen Shin)minorZen Shin adopted TRUSTDOCK's eKYC services for their new business initiatives. TRUSTDOCK has published Zen Shin as a case study demonstrating eKYC adoption for new business launch acceleration (BDR new answer).
- シナジーマーケティング株式会社 (Synergy Marketing)coreSystem integration partnership between TRUSTDOCK and Synergy! CRM. TRUSTDOCK's eKYC API is embedded in Synergy! forms, enabling financial institutions to complete identity verification and applications in a single streamlined workflow. Joint go-to-market targeting financial sector clients.
- 株式会社PraztocorePrazto, a Salesforce-focused SaaS implementation consultancy, developed a 'verification CRM' solution integrating TRUSTDOCK's identity verification services with Salesforce CRM. Enables financial institutions and other regulated industries to manage identity verification workflows within Salesforce. Jointly developed solution for continuous customer verification.
- Sansan株式会社 (Sansan)coreSansan's 'Smart Entry by Eight Online Business Card' service integrates TRUSTDOCK's eKYC API for corporate registration and agent identity verification. Smart Entry enables B2B platforms to verify both corporate existence and individual agent identity in one streamlined flow. Jointly targeting corporate registration and B2B matching platforms.
- J-LIS (地方公共団体情報システム機構)coreTRUSTDOCK is a platform operator certified under the Public Authentication Services Act (公的個人認証法), enabling the use of JPKI (My Number Card public authentication) for eKYC. J-LIS operates the public key infrastructure for My Number Card electronic certificates.
- 金融庁 (FSA)minorRegulatory consultation and engagement with Japan's Financial Services Agency regarding 犯罪収益移転防止法 compliance and eKYC specifications.
- 総務省 (MIC)minorSelected as a subcontractor for identity verification services under the Ministry of Internal Affairs and Communications IoT service creation support project. Active participation in ministry-led research groups.
- 警察庁 (National Police Agency)minorTRUSTDOCK has consulted with the National Police Agency on 犯罪収益移転防止法-compliant eKYC. Also coordinates with JAFIC (Japan Financial Intelligence Center) on AML/CFT frameworks.
- 経済産業省 (METI)minorEngagement with the Ministry of Economy, Trade and Industry on RegTech discussions, My Number Card pilot experiments, and ministry-hosted research groups on digital identity.
- デジタル庁 (Digital Agency)minorCoordination with Japan's Digital Agency on public authentication service expansion and digital government identity verification standards.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Trustdock competitors and assessment
Company assessmentDirect peers
- Liquid Inc. Japan-headquartered eKYC and biometric authentication specialist (Fingerprint, Face, IC chip). Closest direct competitor to TRUSTDOCK in the Japanese online identity verification market, serving overlapping financial-services and platform customers.
- Entrust (Onfido): Global identity verification leader (Onfido acquired by Entrust in 2024) offering document and biometric IDV plus AML screening. Directly competes for enterprise eKYC mandates and is localizing for Japan.
- Jumio: Major global IDV platform offering document verification, liveness detection, and KYC/AML services. Competes with TRUSTDOCK for multi-country enterprise contracts that include Japan.
- Veriff: Global identity verification provider with strong presence in fintech and sharing economy verticals — directly overlapping TRUSTDOCK's use cases in mobility, marketplace, and financial onboarding.
- Persona: Configurable identity verification platform serving marketplaces, fintech, and sharing-economy customers; comparable offering of document, selfie, and database verification with API-first delivery.
- ID.me: US-focused identity verification and digital wallet provider with strong government and financial-services adoption; comparable model combining IDV with a consumer identity wallet.
Broad incumbents
- NEC Corporation: Major Japanese IT/biometrics vendor offering NeoFace and broader identity solutions to government and financial institutions; overlaps with TRUSTDOCK in biometric IDV but as part of a much larger portfolio.
- Dai Nippon Printing (DNP): Large Japanese conglomerate offering identity, payment, and document verification solutions to banks and government; competes with TRUSTDOCK for institutional KYC mandates via established enterprise channels.
- Toppan Inc. Major Japanese secure-document and ID solutions provider (passports, national IDs) with adjacent KYC/digital identity offerings to financial institutions and government.
Emerging players
- Okta: Identity and access management leader increasingly bundling customer identity verification and passwordless authentication — adjacent competitor for the enterprise identity layer underpinning eKYC workflows.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Trustdock social profiles
Digital presenceTrustdock compliance and trust
Trust signalCompliance2 records
Trustdock financial estimates
Financial estimateRevenue estimate
Valuation estimate
Trustdock leadership team
Management profileNumber of profiles
Profiles6 records
Trustdock funding detail
Funding detailFunding overview
Funding rounds4 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Trustdock M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Trustdock
What does Trustdock do?
Trustdock provides an electronic Know Your Customer (eKYC) and electronic Know Your Business (eKYB) platform delivered as APIs and SDKs for enterprise clients to embed online identity verification into their onboarding flows. The platform supports multiple verification methods (JPKI via My Number Card, IC chip reading of government-issued IDs, and document photo plus selfie with liveness detection), and is paired with a 24/7/365 managed BPO verification review service (BPaaS model).
Is Trustdock a public or private company?
Trustdock is a private company. It is classified as venture growth investor backed and is currently operating.
When was Trustdock founded?
Trustdock was founded in 2017. It employs 51 to 100 people.
Where is Trustdock based?
Trustdock is headquartered in Tokyo, Japan, in the Asia region.
How does Trustdock make money?
Three revenue lines are on record. API/SDK Licensing (API・SDK提供) is the primary driver. The others are managed BPO Services (審査委託/BPO) and BPaaS (Business Process as a Service) Model.
Who are Trustdock's main competitors?
Direct peers on record are Liquid Inc., Entrust (Onfido), Jumio, Veriff, Persona and ID.me. Broad incumbents are NEC Corporation, Dai Nippon Printing (DNP) and Toppan Inc.. Okta is listed as an emerging player.
Does Trustdock have an API?
Yes. TRUSTDOCK provides a public API for eKYC (electronic Know Your Customer) and eKYB (electronic Know Your Business) identity verification services. The API suite includes: Individual Identity Verification API (JPKI方式/公的個人認証, IC chip reading, photo-based verification), Corporate Verification API (corporate number-based and document-submission methods), DB Search Service (article/person database compliance checks), Mail Service API (address confirmation via V-fold self-mailer), Supplementary Document Verification API (for powers of attorney), and Individual Number (MyNumber) Acquisition API. A JavaScript uploader tool (TRUSTDOCKアップローダー) enables document capture and face photo submission on web pages. Available as 24/7/365 operation with BPO (Business Process Outsourcing) verification services included. Developer documentation is at biz.trustdock.io/product.
What industry is Trustdock in?
Trustdock's product category is Identity Verification Software (eKYC/eKYB). Its primary akta.pro industry code is FSAGAHAF, Digital Identity, eKYC & Borrower Verification (Lending-Focused), with a secondary code of BPAAABAI, Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement). Its NAICS code is 561611.