North Shore Community Health

What North Shore Community Health does

North Shore Community Health (NSCH) is a private nonprofit Federally Qualified Health Center (FQHC) founded in 1977 and headquartered in Salem, Massachusetts, operating across three family health centers in Salem, Peabody, and Gloucester, plus six school-based health centers and a telehealth platform. NSCH serves approximately 14,000-16,000 patients annually, primarily low-income, uninsured, under-insured, and MassHealth-enrolled residents of the North Shore and Cape Ann regions, with a mission to deliver comprehensive integrated care regardless of ability to pay. Patient services span primary care, general dentistry, behavioral health, substance use disorder treatment (including 24/7 services), HIV and Hepatitis C treatment, sexual and reproductive health, pediatrics, immunizations, and on-site pharmacy.

NSCH runs its clinical operations on an Epic Electronic Health Record system implemented in 2022 (with a $150,000 grant from Mass General Brigham), paired with the Epic MyChart patient portal and a telehealth platform that delivers 35-40% of visits, a rate cited as a market leader among Massachusetts community health centers. Telehealth adoption, accelerated during COVID-19, drove a 300% increase in doctor-patient time. NSCH holds NCQA Patient-Centered Medical Home Level 3 recognition (2017) and PCMH PRIME behavioral health integration certification at all three main sites (2018), with FTCA deemed status and multilingual clinical staff supporting culturally competent care.

The business model combines three revenue streams: FQHC federal grants and enhanced reimbursement under Section 330 of the Public Health Service Act, patient service revenue from Medicaid/MassHealth, Medicare, commercial payers, and a sliding-fee self-pay program, and grant funding from sources including Mass General Brigham, Cummings Foundation, RIZE Massachusetts, the Healey-Driscoll Administration, and Congressional appropriations. The organization operates on a $28 million annual budget, is governed by a board with 51%+ patient representation as required by FQHC regulations, and is currently executing two major capital projects: the Peabody Family Health Center expansion and a new Salem Family Health Center at the El Centro campus.

Name

North Shore Community Health

Legal name

North Shore Community Health

Website

https://nschi.org

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

51–100 employees

Short description

North Shore Community Health is a nonprofit Federally Qualified Health Center providing integrated primary, dental, behavioral health, and substance use disorder services to roughly 14,000-16,000 underserved patients annually across three family health centers and six school-based sites on Massachusetts' North Shore.

Ownership category

akta.pro rank

Product category

Community Health Centers

NAICS

Ambulatory Health Care Services (621), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

School-Based Health Centers (HLAFAGAG), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF)

Keywords

• Community health services
• Primary care
• Behavioral health
• Dental care
• Substance use treatment

Headquarters

HQ city

Salem

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. FQHC Reimbursement: Federally Qualified Health Center receives federal grants under Section 330 of the Public Health Service Act and reimbursement through Medicaid, Medicare, and other federal programs. Serves patients regardless of ability to pay.
2. Patient Services Revenue: Revenue from medical, dental, and behavioral health services provided to insured and self-pay patients. Operates with $28 million annual budget.
3. Grant Funding: Multiple grant sources including Cummings Foundation multi-year grants, RIZE Massachusetts overdose crisis grants, Healey-Driscoll Administration telehealth grants, and Mass General Brigham partnership grants.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

North Shore Community Health is a Federally Qualified Health Center (FQHC) that provides integrated medical, dental, behavioral health, substance use disorder, pharmacy, sexual and reproductive health, immunizations, and pediatric services across three family health centers (Salem, Peabody, Gloucester) and multiple school-based health centers. It serves over 16,000 patients, primarily low-income, uninsured, and underserved residents of the North Shore Massachusetts region, regardless of ability to pay, using a sliding fee scale.

Product overview

North Shore Community Health is a network of Federally Qualified Community Health Centers providing integrated healthcare services across three family health centers (Salem, Peabody, Gloucester), multiple school-based health centers, and virtual/telehealth services. The organization offers a comprehensive suite of services including primary care, dental care, behavioral health, substance use disorder treatment, pharmacy, HIV/Hepatitis C treatment, sexual and reproductive health, immunizations, and pediatric care. Patients are served through in-person visits at seven service sites and remotely via Virtual Health/telehealth services, with digital access through the Epic MyChart patient portal.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care High quality, culturally inclusive, comprehensive primary care delivered by Primary Care Providers working with the NSCH team, providing preventive and sick care to patients of all ages.
• Dental Care General dentistry clinic providing dental services for patients of all ages, including routine and restorative dental care.
• Behavioral Health Services Behavioral health services integrated as a fundamental part of NSCH's integrated healthcare approach, including psychiatric medication management, EMDR, trauma-focused CBT, ACT, and solution-focused therapy.
• Substance Use Disorder Treatment Treatment services for substance use disorders including opioid addiction, with 24/7 SUD service availability, recovery services, and ED follow-up/treatment navigation in partnership with MGB Salem Hospital.
• HIV & Hepatitis C Treatment HIV and Hepatitis C treatment for all new and existing patients with in-house treatment options, including a nurse-driven program that expedites care for those with Hep C.
• Pharmacy Services On-site pharmacy located in the Salem building providing prescription medications to NSCH patients.
• Virtual Health / Telehealth Telehealth visits by video allowing patients to be seen by their healthcare provider remotely from home, with 35-40% of NSCH visits delivered via telehealth.
• Sexual & Reproductive Health Comprehensive women's health care including a wide range of reproductive health services such as long-acting reversible contraception and gender-supportive care.
• Immunizations Vaccination services providing age-appropriate vaccines to prevent serious illnesses for pediatric and adult patients.
• Pediatric & Newborn Services Family-centered pediatric care for children from birth through adolescence including newborn care, well-child visits, developmental monitoring, and integrated pediatric services.
• Health Insurance Enrollment Assistance Patient Access Navigators help enroll patients in affordable health and dental insurance and reduce costs through sliding fee scales.
• Salem Family Health Center Family health center located at 47 Congress Street, Salem, MA 01970 offering medical, dental, behavioral health, and pharmacy services with extended evening and Saturday hours.
• Peabody Family Health Center Family health center located at 89 Foster Street, Peabody, MA 01960 with medical, dental, and behavioral health services with extended hours, and a recently expanded facility adding seven treatment rooms.
• Gloucester Family Health Center Family health center located at 302 Washington Street, Gloucester, MA 01930 providing comprehensive medical, dental, and behavioral health services.
• School-Based Health Centers Health centers located in schools including Salem High School, Peabody Veterans Memorial High School, Collins Middle School, Bates Elementary School, Bentley Academy Charter School, and Peabody Learning Academy, providing pediatric and behavioral health services to students.
• Patient Portal (MyChart) Online patient portal (Epic MyChart) allowing patients to access health records, schedule appointments, and communicate with providers 24/7.

Quantifiable outcome

• 300% increase in doctor-patient time through telehealth adoption during COVID-19 pandemic
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• North Shore Community Development Corporation (NSCDC)coreStrategic or Co-development Partner · 10 March 2022Partnership for new Salem Family Health Center at El Centro development. NSCDC developing adjacent low-income senior housing. Project includes Chapter 91 special permit for waterfront access and public health connection to affordable housing, climate preparedness, and community engagement.
• City of Salem and Salem Board of HealthminorStrategic or Co-development Partner · 4 March 2020Partnership with City of Salem and Salem Board of Health for vape pen and e-cigarette buyback program at Salem High School Teen Health Center.
• North Shore Medical CenterminorStrategic or Co-development Partner · 4 March 2020Partner in vape pen/e-cigarette buyback program at Salem High School Teen Health Center.
• Massachusetts League of Community Health CentersminorOthersNSCH is a member organization providing advocacy, resources, and representation for community health centers across Massachusetts.
• National Association of Community Health CentersminorOthersNSCH is a member organization providing national advocacy and resources for community health centers.

Scale indicators7 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Manet Community Health Center: A Massachusetts FQHC serving Quincy, Hull, and surrounding South Shore communities with primary care, behavioral health, dental, and pharmacy services for low-income and diverse populations — closely comparable in size, FQHC regulatory profile, and integrated offering to NSCH.
• Charles River Community Health Center: A Massachusetts-based FQHC delivering primary care, dental, behavioral health, and care coordination to underserved populations in the greater Boston area; comparable scale, integrated services, and FQHC reimbursement model to NSCH.
• Whittier Street Health Center: A Boston-area FQHC delivering integrated primary care, behavioral health, dental, pharmacy, and SUD services to predominantly Black, immigrant, and low-income residents — comparable FQHC mission, federal funding, and integrated service delivery to NSCH.
• Brockton Neighborhood Health Center: A Massachusetts FQHC serving a racially diverse, low-income patient population with primary medical, dental, behavioral health, pharmacy, and SUD services — directly comparable in mission, FQHC funding model, and integrated service delivery to NSCH.
• East Boston Neighborhood Health Center: One of the largest Massachusetts FQHCs, providing integrated primary care, behavioral health, dental, and specialty services to a diverse, largely Medicaid-insured, immigrant-rich population — directly comparable business model, regulatory status, and value-based care strategy to NSCH.
• Boston Health Care for the Homeless Program: A Massachusetts nonprofit/FQHC-like safety-net provider delivering primary care, behavioral health, and SUD services to homeless and underserved populations across greater Boston; highly comparable in mission, FQHC funding, and street-medicine/School-Based/Health-in-Public-Housing exposure.
• Family Health Center of Worcester: A Massachusetts FQHC providing primary care, dental, behavioral health, and SUD services to a culturally diverse, predominantly low-income and immigrant population — directly comparable service model and target demographic to NSCH.
• Lynn Community Health Center: The closest geographic peer: a Massachusetts FQHC serving the neighboring Lynn/North Shore area with integrated primary care, dental, behavioral health, SUD, pharmacy, and school-based services for underserved populations — virtually identical service mix and target patient base to NSCH.
• Greater Roslindale Medical and Dental Center (Boston HealthNet/NeighborHealth): A Massachusetts FQHC providing primary care, dental, behavioral health, and pharmacy services to underserved populations in Boston; comparable in FQHC status, integrated care model, and patient demographic to NSCH.

Broad incumbents

• Cambridge Health Alliance: A larger Massachusetts public health system serving a similar safety-net population including immigrants, Medicaid beneficiaries, and uninsured residents across Cambridge/Somerville/Everett; relevant incumbent that competes for the same patients and workforce as NSCH but at hospital-system scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nschi

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles29 records

Subsidiaries5 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Shore Community Health