Synoptek
- Company typePrivate
- Founded2001
- HeadquartersCosta Mesa, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
Synoptek firmographics
Firmographics- Name
- Synoptek
- Legal name
- Synoptek, LLC
- Website
- https://synoptek.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
Synoptek industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Management Consulting Services (54161)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Management Services (8741), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO)
- akta.pro secondary industries
- DevOps Consulting & Transformation (BPAEAKAA), Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where Synoptek is headquartered
LocationHeadquarters
- HQ city
- Costa Mesa
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Synoptek business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Managed IT/Cloud Services: Ongoing managed services covering infrastructure, applications, cloud (Azure/AWS), cybersecurity, and data operations. Delivered through the MxP model with 24/7 monitoring, proactive management, and SLA/XLA-backed guarantees. Revenue is recurring in nature with multi-year contract terms.
- Digital Transformation Services: Project-based professional services for cloud migration, application development, legacy modernization, and digital transformation assessments. Typically time-and-materials or fixed-price engagements with defined project scopes.
- IT Advisory / Consulting: Strategic IT consulting including platform evaluation, IT planning and assessment, M&A IT due diligence, and vCXO consulting services. Engaged on retainer or project basis.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom managed services and consulting engagements — no public pricing tiers |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels9 records
Synoptek product offering
Product offeringCore offering
Synoptek is a global Managed Experience Provider (MxP) delivering AI-enabled managed IT services, IT consulting, and digital transformation to mid-market enterprises across 30+ countries. Service delivery is powered by the proprietary aiXops Platform, an AI-driven managed operations platform providing 24/7 observability, anomaly detection, predictive analytics, automated remediation, and self-healing infrastructure across cloud, applications, security, and infrastructure layers.
Product overview
Synoptek is a global IT services provider and Managed Experience Provider (MxP) offering AI-enabled managed services, IT consulting, and digital transformation. The company's portfolio centers on its proprietary aiXops Platform for AI-driven managed operations and the MxP operating model delivering outcomes via AI automation, proactive modernization, and experience insights. The solution stack spans eight integrated domains: AI (including Generative AI/LLMs, Machine Learning, Microsoft Copilot, and Agentic AI), Business Applications (Microsoft Dynamics 365 ERP/CRM, ServiceNow ITSM, Salesforce CRM), Cloud and Agile Infrastructure (Azure, AWS, hybrid/multi-cloud, virtual desktops), Collaboration (Microsoft 365, SharePoint, Teams+ unified voice), Cybersecurity (SIEM, MDR, ransomware defense), Data and Analytics (Microsoft Fabric, Power BI, data governance), Digital Customer Experience (via acquired brand Macquarium), and Platform and Application Engineering. Key named offerings include the aiXops Platform, Teams+ unified voice platform, Managed AI Services, Now Assist for ITSM, and Azure AI Foundry services. The company is an Azure Expert MSP (8-year designation) and holds partnerships with Microsoft, AWS, ServiceNow, Five9, Salesforce, and others.
Differentiator
Problem solved
Functional benefit
Brands
- MxP (Managed Experience Provider): Synoptek's operating model for experience-led managed services, positioning the company as the world's first Managed Experience Provider offering AI-enabled IT transformation services.
- aiXops Platform
- Teams+ Platform
Quantifiable outcome
- Up to 50% lower total cost of ownership (TCO)
- +14 more outcomes
Companies that use Synoptek
Customer profileNamed customers10 records
Segments13 records
Ideal customer profiles3 records
Synoptek technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability12 records
Feature4 records
Synoptek partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered strategic, minor and core.
- Dessert HoldingsstrategicDessert Holdings, North America's leading premium dessert company and a Bain Capital portfolio company, selected Synoptek as its strategic partner for 24/7 application managed services supporting Microsoft Dynamics 365 Finance and Supply Chain Management. The partnership aims to support Dessert Holdings' operational growth, enable M&A integration, and improve scalability and efficiency across its brands and manufacturing sites.
- Arrive AIstrategicArrive AI (NASDAQ: ARAI) selected Synoptek as a strategic IT partner under a three-year agreement. Synoptek provides cybersecurity, enterprise IT infrastructure, and 24/7 AI-enabled managed services as Arrive AI prepares to launch its patented Autonomous Last Mile platform. The partnership supports Arrive AI's global expansion and plans to double its staff size.
- MacquariumstrategicSynoptek acquired Macquarium, a digital customer experience agency, to enhance its customer engagement and retention capabilities. The acquisition aims to create integrated solutions focused on research, strategy, design, development, and analytics, with Macquarium continuing as part of Synoptek under its Digital Customer Experience practice.
- Rapid TechnologiesstrategicSynoptek acquired Rapid Technologies, a ServiceNow partner, to enhance its ServiceNow platform expertise and expand its service offerings. The deal involved key personnel from Rapid Technologies joining Synoptek to strengthen its ServiceNow consulting, implementation, and support services. Tequity served as the exclusive advisor to Rapid Technologies in the transaction.
- JuxtominorSynoptek acquired Juxto's RTC (Real-Time Communication) business to enhance Synoptek's RTC offerings. Juxto's RTC business provides real-time communication solutions that are resilient to failures, and both companies were based in Irvine, California.
- MicrosoftcoreMicrosoft is Synoptek's primary technology partnership. Synoptek holds the Microsoft Azure Expert MSP designation (8th consecutive year), is a Microsoft Solutions Partner, and delivers solutions across Azure cloud, Microsoft 365, Dynamics 365 (Finance, SCM, Business Central, CE/CRM), ServiceNow, and Microsoft Copilot. The partnership includes co-selling resources, exclusive Azure partner benefits, and access to Microsoft engineering resources. Synoptek's Teams+ platform integrates with Microsoft Teams as a core component.
- Amazon Web Services (AWS)coreAWS Partner with deep expertise in EC2, S3, Redshift, Glue, Kinesis, and managed services. Synoptek delivers cost optimization, security, and workload management across the full AWS service catalog as part of its multi-cloud managed services strategy alongside Microsoft Azure.
- ServiceNowcoreServiceNow is a key platform partnership. Synoptek acquired Rapid Technologies in December 2021 specifically to enhance its ServiceNow capabilities and expand its service offerings. The company provides ServiceNow consulting, implementation, and support services, and delivers Now Assist AI-powered incident management and ITSM automation. Synoptek was named a ServiceNow partner channel ecosystem member.
- Five9coreFive9 is a channel partnership where Synoptek has been a partner since 2021. Synoptek developed the Teams+ platform in partnership with Five9 to deliver unified voice integration enabling enterprises to extend Microsoft Teams into a cloud contact center solution. Named Five9's Canada Partner of the Year 2025 and Global Partner Award winner.
Scale indicators11 records
Recent moves2 records
Expansion highlights6 records
Synoptek competitors and assessment
Company assessmentDirect peers
- Kyndryl: Global managed infrastructure services provider spun out of IBM. Direct competitor to Synoptek's managed cloud and infrastructure practice, particularly in mid-market and enterprise transformation engagements backed by hyperscaler partnerships.
- Rackspace Technology: Public multi-cloud managed services provider with deep AWS, Azure, and Google Cloud expertise. Closely comparable to Synoptek on managed cloud operations, managed security, and application services for mid-market and enterprise clients.
- Unisys: Global IT services and managed infrastructure provider with cloud, security, and modernization practices. Comparable to Synoptek in digital workplace, managed cloud, and industry-vertical managed services.
- Slalom: US-based mid-market-focused consulting and technology services firm with deep Microsoft and cloud alliances. Closely overlaps with Synoptek's mid-market enterprise positioning and Microsoft-led delivery model.
- Hexaware Technologies: Mid-sized global IT services firm focused on cloud, automation, and digital transformation with strong Microsoft and ServiceNow practices. Comparable business model and scale to Synoptek's managed services and transformation business.
- Persistent Systems: Mid-sized IT services firm with significant Microsoft and cloud practices serving mid-market enterprises. Comparable scale, business model, and Microsoft-anchored go-to-market to Synoptek.
Broad incumbents
- Cognizant: Global IT services and consulting giant with a broad managed services and digital transformation portfolio. Competes with Synoptek across Dynamics 365, Azure, and cloud transformation deals, though at vastly larger scale.
- Accenture: Global professional services firm with industry-leading Microsoft, AWS, and ServiceNow practices. Competes head-to-head with Synoptek for managed services and transformation engagements from mid-market through Fortune 500.
- Infosys: Global IT services and digital transformation provider with strong Microsoft and cloud practices. Competes with Synoptek particularly in Dynamics 365, cloud migration, and managed services deals at mid-market scale.
- Mphasis: Global IT services provider with strong cloud, application, and managed services offerings. Competes with Synoptek in mid-market and enterprise Microsoft-led and cloud transformation deals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Synoptek social profiles
Digital presenceSynoptek compliance and trust
Trust signalCompliance6 records
Synoptek financial estimates
Financial estimateRevenue estimate
Valuation estimate
Synoptek leadership team
Management profileNumber of profiles
Profiles10 records
Synoptek subsidiaries and ownership
Company hierarchySubsidiaries3 records
Synoptek funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Synoptek M&A and investment
M&A and investmentM&A10 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Synoptek
What does Synoptek do?
Synoptek is a global Managed Experience Provider (MxP) delivering AI-enabled managed IT services, IT consulting, and digital transformation to mid-market enterprises across 30+ countries. Service delivery is powered by the proprietary aiXops Platform, an AI-driven managed operations platform providing 24/7 observability, anomaly detection, predictive analytics, automated remediation, and self-healing infrastructure across cloud, applications, security, and infrastructure layers.
Is Synoptek a public or private company?
Synoptek is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Synoptek founded?
Synoptek was founded in 2001. It employs 1,001 to 5,000 people.
Where is Synoptek based?
Synoptek is headquartered in Costa Mesa, United States, in the North America region.
How does Synoptek make money?
Three revenue lines are on record. Managed IT/Cloud Services are the primary driver. The others are digital Transformation Services and IT Advisory / Consulting.
Who are Synoptek's main competitors?
Direct peers on record are Kyndryl, Rackspace Technology, Unisys, Slalom, Hexaware Technologies and Persistent Systems. Broad incumbents are Cognizant, Accenture, Infosys and Mphasis.
Does Synoptek have an API?
No public API is recorded for Synoptek.
What industry is Synoptek in?
Synoptek's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAKAO, Managed DevOps / Platform Operations (Run & Operate), with a secondary code of BPAEAKAA, DevOps Consulting & Transformation. Its NAICS code is 5415 and its SIC code is 7373.