eConsult Health

What eConsult Health does

eConsult Health is a UK digital health technology company that builds digital triage and remote consultation platforms for NHS Primary Care, Urgent and Emergency Care, and Outpatient settings. The platform comprises three core products: eConsult, an online consultation and triage tool for NHS GP practices; eTriage, a tablet-based self-service digital triage solution for Emergency Departments and Urgent Treatment Centres that aligns to the Manchester Triage System; and eSpecialist, a specialist triage and hybrid consultation tool for Outpatient departments. Supporting modules include the Smart Inbox workflow tool, the eConsult Lite assisted-entry variant, and the eHub federated service model for Primary Care Networks. The company also absorbed Q Doctor's video consultation capabilities following its 2021 acquisition. All four core products are registered with the MHRA as Class 1 medical devices (23/3/23), and the platform is integrated with NHS Spine, Cerner Millennium, Symphony, Silverlink, SEMA, Nervecentre, Adastra, EMIS, SystmOne, EPIC, and a long tail of UK EPR systems.

eConsult Health generates revenue through multi-year subscription contracts with NHS organisations, with pricing tailored to the size and requirements of each GP practice, NHS Trust, Health Board, or Primary Care Network. Distribution is direct B2B sales to NHS entities, supplemented by NHS funding pathways including Network Contract DES, ICS commissioning, SBRI Healthcare grants, and NHSX programmes. The company is live in over 1,200 NHS GP practices and 14 NHS Trusts across the UK, making it the largest online consultation provider in UK primary care by practice count. Reported customer outcomes include an 11-minute reduction in ED pre-registration queue wait (Homerton), 99% of ED patients triaged within 15 minutes of arrival (Queen Mary's Sidcup), 280+ clinical hours saved per specialist per year (Mid and South Essex), and a 59% drop in call volumes at deployed GP practices. Independent impact assessments have been conducted by Moorhouse Consulting and Candesic.

In 2024 eConsult Health was acquired by Huma Therapeutics and now operates as a wholly separate business within the Huma Group, headquartered at 13th Floor, 21-24 Millbank Tower, London. The company employs 101–250 people and is led by CEO Murray Ellender alongside a clinical leadership team including Chief Medical Officer Chris Whittle and Clinical Director for Urgent and Emergency Care Krista Burslam-Dawe. The platform holds Cyber Essentials Plus, ISO 27001, and BSI certification, and is compliant with DCB0160 and DCB0129 clinical risk management standards.

Name

eConsult Health

Legal name

eConsult Health Limited

Website

https://econsult.net

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

eConsult Health is a UK digital health company providing MHRA-registered triage and remote consultation platforms (eConsult, eTriage, eSpecialist) to over 1,200 NHS GP practices and 14 NHS Trusts across Primary, Urgent, and Outpatient Care. Acquired by Huma in 2024.

Ownership category

akta.pro rank

Product category

Digital Healthcare Triage and Consultation Software

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Hospitals (8060)

akta.pro primary industry

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI)

akta.pro secondary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

Keywords

• Digital triage platform
• Online consultation software
• NHS healthcare technology
• Patient consultation platform
• Clinical workflow software

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. NHS Healthcare Technology Contracts: eConsult Health provides digital triage and consultation solutions to NHS GP practices, NHS Trusts, Health Boards in Wales, and NHS Boards in Scotland. Revenue is generated through NHS-funded contracts, with pricing dependent on the size and needs of the healthcare organisation.
2. Emergency/Urgent Care Department Licensing: eTriage solution for Emergency Departments and Urgent Treatment Centres includes in-depth implementation, project planning, marketing materials, training, ongoing operational support, and entire platform functionality. Pricing is dependent on size and needs of the ED/UTC/MTC.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

eConsult Health develops and sells a modular digital triage and remote consultation platform for NHS healthcare organisations, comprising eConsult for Primary Care GP practices (online consultation and demand management), eTriage for Emergency Departments and Urgent Treatment Centres (tablet-based automated patient check-in and clinical priority sorting), and eSpecialist for Outpatient departments (specialist triage question sets and hybrid consultations). The platform integrates with NHS clinical systems and the NHS Spine, and is delivered to over 1,200 NHS GP practices and 14 NHS Trusts across the UK via multi-year subscription contracts.

Product overview

eConsult Health offers a modular digital healthcare platform comprising three core products: eConsult (digital triage and online consultation for Primary Care GP practices), eTriage (automated patient triage for Emergency Departments and Urgent Treatment Centres), and eSpecialist (specialist triage and remote consultation for Outpatient departments). These products are supported by the Smart Inbox workflow management module and the eHub federated service model. The platform acquired Q Doctor's video consultation capabilities to enable scheduled and instant video consultations. All core products (eConsult, eTriage, eSpecialist, Smart Inbox) are registered with the MHRA as Class 1 medical devices. The platform is live in over 1,200 NHS GP practices and 14 NHS Trusts across the UK.

Differentiator

Problem solved

Functional benefit

Brands

• eTriage: Digital triage solution for Urgent and Emergency Departments that automatically checks-in and prioritizes patients upon arrival.
• eSpecialist
• Smart Inbox
• Q health

Products and services

• eConsult Digital triage and online consultation platform for NHS GP practices that enables patients to submit symptoms electronically, supports triage, manages demand, and ensures patients are seen by the right person at the right time. Deployed in over 1,200 NHS GP practices across the UK.
• eTriage Intelligent automated patient triage solution for NHS Emergency Departments and Urgent Treatment Centres. Patients use tablet-based software to check-in and provide clinical history; eTriage automatically prioritizes patients by clinical need using the Manchester Triage System into P1-P5 categories and integrates with hospital clinical systems.
• eSpecialist

Quantifiable outcome

• 11-minute reduction in pre-registration queue wait during busy ED periods
• +11 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration30 records

AI capability3 records

Feature10 records

Partnerships

Nine partnerships are on record, tiered flagship, major, supporting and core.

• HumaflagshipStrategic or Co-development Partner · 1 October 2024eConsult Health was acquired by Huma to accelerate digital-first care. eConsult operates as a wholly separate business but is part of the Huma Group (Huma Therapeutics Limited). Huma has deployed Hi Scribe AI technology with eConsult for clinical documentation and billing automation.
• VodafonemajorStrategic or Co-development Partner · 30 January 2024Vodafone and eConsult Health announced a collaboration in January 2024 to help reduce patient waiting times and enhance patient access to care. The partnership leverages Vodafone's connectivity and technology capabilities with eConsult's digital triage solutions.
• Moorhouse ConsultingsupportingImplementation/ SI/ Consulting Partner · 1 June 2022Moorhouse Consulting conducted independent 3-month impact assessment of eTriage at Homerton University Hospital NHS Foundation Trust, evaluating pre and post-implementation performance metrics.
• CernercoreTechnology or Integration · 1 June 2022eTriage integrates with Cerner Millennium electronic patient record system. Homerton University Hospital ED implemented eTriage alongside Cerner Millennium for clinical system integration.
• Q DoctorcoreStrategic or Co-development Partner · 25 May 2021eConsult Health acquired Q Doctor, an NHS doctor-founded video consultation platform, in May 2021. The deal aimed to create a seamless digital solution for GPs and patients, combining eConsult's triage capabilities with Q Doctor's video consultation technology.
• CandesicsupportingImplementation/ SI/ Consulting Partner · 1 April 2019Candesic undertook independent impact assessment of eConsult's eTriage platform at Queen Mary Sidcup's Urgent Care Centre. The assessment found eTriage allows patients to be assessed more quickly and reduces total waiting time.
• NHS SpinecoreTechnology or IntegrationeTriage integrates with NHS Spine (Mini-spine) for automatic patient verification and NHS number matching. Over 90% of patients are matched automatically.
• ETHOSsupportingImplementation/ SI/ Consulting PartnereConsult partnered with ETHOS for DCB0160 and DCB0129 clinical risk management standards compliance, with ETHOS author Stuart Harrison providing mandatory standards training.
• BSI (British Standards Institution)supportingTechnology or IntegrationeConsult maintains assessment and certification with BSI for validation and verification of products and services.

Scale indicators18 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• accuRx: UK digital health company delivering online consultations, patient messaging and triage tools directly into NHS GP practices via EMIS/SystmOne — the closest head-to-head primary-care competitor to eConsult's core platform.
• Klinik Health: UK-based AI-driven online triage platform used by NHS GP practices to manage patient demand and total triage — a direct substitute for eConsult's primary-care online consultation workflow.
• LIVI: Digital GP service providing NHS-funded video consultations and online triage across the UK — competes with eConsult for the same NHS digital primary-care contracts and patient demand.
• Push Doctor: UK digital GP platform offering NHS video and online consultations; competes directly with eConsult's combined triage + Q Doctor video stack for NHS primary-care spend.
• Doctor Care Anywhere: UK telehealth provider delivering virtual GP and specialist consultations through NHS and private channels — overlaps with eConsult on outpatient and primary-care virtual consultations.

Broad incumbents

• eMed (formerly Babylon Health): UK-rooted telehealth incumbent (NHS GP at Hand, Babylon symptom checker) with a broader consumer and employer footprint — overlaps with eConsult on triage and virtual care but operates a much wider portfolio.
• Huma Therapeutics: Global digital-health platform and parent of eConsult Health since 2024; operates remote patient monitoring, hospital-at-home and AI documentation (Hi Scribe) — adjacent platform capabilities now encompassing eConsult's NHS business.
• EMIS Group: Dominant UK GP clinical-system vendor (EMIS Web, EMIS PCS) into which eConsult integrates today; could bundle its own triage tooling and squeeze eConsult's standalone position at renewal.
• TPP: Major UK EHR vendor behind SystmOne, widely used in NHS GP practices; a current eConsult integration partner but also a potential bundler that could erode eConsult's share if it ships its own triage modules.

Emerging players

• Doccla: UK virtual-ward / remote patient monitoring platform serving NHS Trusts; intersects with eConsult on digital front-door and Trust-level NHS deployments but focuses on inpatient/continuous monitoring use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/econsult_thinks
• Facebookfacebook.com/eConsulthealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds6 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eConsult Health