American Express Global Corporate Travel Advisors

Name

American Express Global Corporate Travel Advisors

Legal name

GBT Travel Services UK Limited

Website

https://amexglobalbusinesstravel.com

Company type

Public

Founded year

2014

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Corporate Travel Management

NAICS

Travel Agencies (561510), Travel Arrangement and Reservation Services (5615), Travel Agencies (56151)

SIC

Transportation Services (4700)

akta.pro primary industry

Online/Hybrid Corporate Travel Agencies (Self-Booking + Support) (THAKACAB)

akta.pro secondary industries

Online Booking Tools (OBT) & Corporate Booking UX (THALAGAD), Expense, Invoice & Reconciliation Services (Travel & Expense Ops) (THAKAMAD), Corporate Travel & Accommodation Coordination (HSACADAL)

Keywords

• Corporate travel management
• Business travel booking
• Travel expense management
• Meetings events planning
• Travel consulting services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Travel Management Services: Core travel booking and management services with flexible pricing models including flat fee, pay-as-you-book, subscription, and custom terms. Revenue generated from transaction fees on bookings and management fees for corporate travel programs.
2. Technology Platform Subscriptions: SaaS-style access to proprietary booking tools, expense management platforms (Egencia, Neo, Complete), analytics dashboards, and mobile applications. Typically bundled with service offerings.
3. Consulting Services: Strategic consulting engagements for travel program optimization, supplier negotiations, and sustainability planning. Delivered by 250+ global specialized consultants.
4. Meetings & Events Management: End-to-end event planning and management including venue sourcing, strategic meetings programs, creative events, and travel coordination for attendees.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels9 records

Core offering

American Express Global Business Travel provides end-to-end corporate travel and meetings program management for organizations, combining an AI-powered booking and expense platform suite (Complete, Egencia, Neo, Select, Ovation) with a global content marketplace of 700+ airlines and 2M+ hotels, professional consulting services delivered by 250+ specialized consultants, and full-service meetings and events management. Revenue is generated through transaction fees on bookings, platform subscriptions, management fees for corporate travel programs, and consulting fees for travel program optimization, supplier negotiations, and sustainability planning.

Product overview

American Express Global Business Travel (Amex GBT) operates as a platform-plus-modules architecture offering a comprehensive suite of business travel management solutions. The portfolio includes Complete (AI-powered unified T&E platform co-developed with SAP Concur), Egencia (synchronized travel platform), Amex GBT Select (customizable integration platform), Neo (unified T&E management), and Ovation (high-touch luxury travel). The ecosystem is supported by a global marketplace (Hotel, Rail, NDC), Amex GBT Consulting services, and Meetings & Events capabilities. All solutions are backed by the company's proprietary marketplace offering access to the world's top travel providers, with AI-powered features including conversational booking, automated expense management, and proactive disruption support.

Differentiator

Problem solved

Functional benefit

Brands

• Complete: AI-powered platform co-developed with SAP Concur for seamless booking, servicing, and expensing
• Egencia
• Select
• Neo
• Ovation
• Consulting
• Lawyers Travel
• Meetings & Events

Quantifiable outcome

• Up to 20% off top air routes and 25% off best available hotel rates
• +7 more outcomes

Named customers4 records

Segments10 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability9 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• Microsoft 365 CopilotcoreTechnology or Integration · 26 March 2026Deeper integration with Microsoft 365 Copilot announced at SAP Concur Fusion 2026. Part of Complete platform ecosystem providing enhanced workflow automation and productivity features for joint customers.
• VisacoreTechnology or Integration · 26 March 2026Real-time notification integration with Visa announced at SAP Concur Fusion 2026. Enables instant transaction updates and payment reconciliation within the Complete platform ecosystem.
• SAP ConcurflagshipStrategic or Co-development Partner · 3 October 2025Strategic alliance to co-develop Complete, a unified booking, servicing, payments, and expensing platform. Integrates Amex GBT's marketplace into SAP Concur's technology stack with AI at its core. Joint customer migration began November 2025 starting with US and UK markets, expanding to former CWT clients globally. Draws on 20+ year history between companies.

Scale indicators17 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• BCD Travel: BCD Travel is one of the largest global corporate travel management companies, competing head-to-head with Amex GBT across enterprise accounts, multi-region managed travel programs, and integrated expense technology. Highly comparable in scale, geographic reach, and full-service TMC model.
• FCM Travel (Flight Centre Travel Group): FCM is a leading global TMC owned by Flight Centre, serving large multinational corporate accounts with travel booking, expense integration, and consulting services. Closely comparable to Amex GBT in serving enterprise clients with cross-border travel programs.
• Corporate Travel Management (CTM): CTM is an Australian-headquartered global TMC with significant presence in North America, Europe, and APAC. Competes directly with Amex GBT for enterprise travel management contracts and similarly emphasizes technology-driven booking and expense workflows.
• Direct Travel: Direct Travel is a US-based corporate travel management company serving enterprise and mid-market clients with managed travel programs, meetings services, and consulting. Comparable to Amex GBT in scale and full-service TMC capabilities.

Emerging players

• Navan (formerly TripActions): Navan is a fast-growing AI-native corporate travel and expense platform, focused on unified booking, payments, and expense automation. It directly challenges Amex GBT's mid-market and enterprise segments with a modern software-led model versus legacy TMC architecture.
• TravelPerk: TravelPerk is a European-headquartered AI-powered corporate travel platform targeting SMB and mid-market segments. Its product-led, expense-integrated approach positions it as a credible challenger to Amex GBT's Egencia offering.
• Spotnana: Spotnana is a cloud-native travel-as-a-service platform offering booking, supplier aggregation, and expense integration on a modern API stack. Targets enterprise TMCs and corporates evaluating legacy replacement, including potential Amex GBT customers.

Regional players

• World Travel Inc. / WTI / CWT Heritage Clients: WTI is a US-focused corporate travel management company with strong enterprise and government accounts. Comparable as a regional-scale TMC competing in overlapping corporate segments where Amex GBT operates.

Others

• SAP Concur: SAP Concur is the technology partner co-developing Amex GBT's Complete platform and historically competing in T&E technology. Comparable as the dominant corporate expense and travel technology ecosystem, now combining rather than competing in selected workflows.
• American Express Corporate Services: Amex Corporate Services (the parent brand and card business) shares customer overlap and brand identity with Amex GBT. While not a direct TMC competitor, the card program and corporate payments strategy are ecosystem participants relevant to Amex GBT's positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/american-express-global-business-travel
• Instagraminstagram.com/amexgbt

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries5 records

Funding overview

Funding rounds1 record

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A7 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about American Express Global Corporate Travel Advisors