CaptainVet

What CaptainVet does

CaptainVet SAS is a cloud-based SaaS platform, headquartered in Brest, France, that provides online appointment booking, teleconsultation, and digital pet health record services to veterinary clinics and pet owners. Founded in 2017–2018 by veterinarian Julien Cavarec, digital solutions specialist André Cloarec (CEO), and customer-satisfaction expert Nicolas Charbonneau, the company was built by veterinary practitioners for veterinary workflows, offering configurable appointment types, automated SMS/email reminders, recall notifications based on animal breed and age, and per-animal digital health records (carnet de soin). The platform runs on AWS infrastructure, is delivered entirely via web browser (no native mobile app), and uses peer-to-peer video for teleconsultation that bypasses CaptainVet's servers. As of May 2019, CaptainVet reported 550 subscribed veterinary clinics across France and Belgium (Belgium launched March 2019).

The product surface comprises three integrated services: (1) the Online Appointment Booking Platform — the core SaaS — allowing real-time 24/7 booking, confirmations, and reminders; (2) Veterinary Teleconsultation — a browser-based video service launched in May 2020 following the French government's experimental veterinary telemedicine decree, enabling e-prescriptions, photo capture, and weekly payouts to veterinarians; and (3) the Digital Pet Health Record — a per-animal profile storing appointment history, medical notes, and proactive vaccination/treatment alerts. CaptainVet monetizes primarily through monthly subscriptions paid by veterinary clinics, augmented by a 10% service fee on teleconsultations (min €2, max €2.90) charged to pet owners, and subsidizes Google AdWords spend on behalf of subscribed clinics.

Distribution combines a product-led growth motion for pet owners (free, self-serve booking) with a sales-led motion for veterinary clinics (demo requests, direct outreach, the "Parrainez votre vétérinaire" referral program). The company has been embedded in the French veterinary ecosystem via a 2018 partnership with Alcyon (a major distributor with 4,810 veterinarian shareholders), won multiple French and Breton startup competitions, and joined the TechStars Paris accelerator in September 2019. The team remains small (~6 core members), and revenue, pricing, and post-2020 scale are not publicly disclosed.

Name

CaptainVet

Legal name

CaptainVet SAS

Website

https://captainvet.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

CaptainVet is a cloud-based SaaS platform that helps veterinary clinics in France and Belgium manage online appointment booking, teleconsultation, and digital pet health records. The service is free for pet owners and monetized via clinic subscriptions and teleconsultation transaction fees.

Ownership category

akta.pro rank

Product category

Veterinary Practice Management Software

akta.pro primary industry

Online Booking, Intake & Digital Front Door (Forms, Consent, Waitlist) (HLAMAGAD)

akta.pro secondary industry

Tele-veterinary & Virtual Care Platforms (Video/Chat, Remote Triage) (HLAMAGAB)

Keywords

• Veterinary practice management
• Online appointment booking
• Veterinary teleconsultation
• Pet health records
• Veterinary SaaS platform

Headquarters

HQ city

Nantes

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Veterinarian Subscription: Veterinary clinics and practices pay a recurring subscription fee to access CaptainVet's appointment booking platform, client management tools, and teleconsultation services. The service is free for pet owners.
2. Teleconsultation Transaction Fees: CaptainVet charges pet owners a 10% service fee on teleconsultations with a minimum of €2 and maximum of €2.90 per consultation. This covers TVA (20%), banking fees, hosting costs, and SMS reminder services. Veterinarians receive the exact consultation price set by them with no deductions.
3. Paid Google Advertising Subsidy: CaptainVet subsidizes paid Google AdWords advertising to help subscribed veterinarians gain visibility and acquire new clients who search for veterinarians online.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

CaptainVet is a cloud-based SaaS platform that enables veterinary clinics to accept online appointment bookings 24/7, conduct browser-based video teleconsultations with pet owners, and maintain digital pet health records with automated vaccination reminders. The service is free for pet owners to search and book appointments; veterinary clinics subscribe to access the full platform including client engagement tools, teleconsultation capabilities, and subsidized Google advertising.

Product overview

CaptainVet is a SaaS platform for veterinary clinics and pet owners in France (and Belgium), structured around three integrated core services: (1) an online appointment booking platform (Prise de Rendez-vous en Ligne) — the primary product, enabling pet owners to search for veterinarians by location and book appointments 24/7 in real time, with automated SMS/email confirmations and reminders; (2) a veterinary teleconsultation service (Téléconsultation) — a browser-based video consultation tool launched in May 2020 that enables remote veterinary appointments with secure peer-to-peer video, photo attachment, and e-prescription capabilities, free for veterinarians with service fees charged to pet owners; and (3) a digital pet health record (Carnet de Soin / Gestion du Dossier Clientèle) — a personal account feature for pet owners storing animal profiles, appointment history, and triggering proactive vaccination and treatment reminders via SMS/email. All three services are unified under a single platform accessed via web browser, with a personal account system shared across pet owners and veterinarians.

Differentiator

Problem solved

Functional benefit

Products and services

• Plateforme de Prise de Rendez-vous en Ligne (Online Appointment Booking Platform) The primary SaaS platform enabling pet owners to search for veterinarians by location and specialty, view availability in real time, and book appointments online 24/7. Veterinarians manage their own schedules and receive confirmations instantly. The platform includes SMS and email appointment confirmations, 24-hour reminders, and the ability to reduce no-shows. Pet owners can also manage, modify, or cancel their appointments from a personal account. Targeted at veterinary clinics in France and Belgium and the pet owners they serve.
• Téléconsultation Vétérinaire (Veterinary Teleconsultation) A 100% web-based video consultation service enabling veterinarians to conduct remote appointments with pet owners via secure peer-to-peer video streaming. Veterinarians can set their own teleconsultation pricing, attach photos to records, issue e-prescriptions, and receive weekly payments. Pet owners pre-pay the consultation (plus a service fee of 10%, min €2, max €2.90) and connect via a browser-based virtual waiting room without downloading any application. The service is free for veterinarians with no subscription or commitment required.
• Carnet de Soin / Gestion du Dossier Clientèle (Digital Pet Health Record) A digital health record (carnet de soin) available in each pet owner's personal account, storing the animal's name, type, breed, sex, date of birth, and photo. The record includes an appointment history, consultation reasons, and vaccination/treatment reminders. Veterinarians can enrich the record with notes and prescriptions, and the system sends proactive SMS/email reminders to pet owners for upcoming vaccinations and treatments based on the animal's profile.

Quantifiable outcome

• Over 50% of appointments booked outside clinic hours
• +2 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Startup Garage FacebookminorGTM or Marketing Partner · 1 April 2019Facebook's startup support program providing mentorship and resources for digital product development and growth marketing.
• AlcyoncoreStrategic or Co-development Partner · 1 October 2018Partnership with Alcyon, a major player in the French veterinary distribution sector with 4,810 veterinarian shareholders. Alcyon provides ongoing trust and confidence in CaptainVet's services, with the partnership enabling deeper integration with veterinary practice management workflows and access to Alcyon's extensive network of veterinary professionals.
• Assur O'poilminorGTM or Marketing PartnerPet insurance partner promoted on CaptainVet's homepage, offering pet owners information about reimbursement options for consultations, vaccines, and sterilization procedures.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure provider hosting CaptainVet's platform. AWS provides the scalable, secure cloud infrastructure enabling 24/7 service availability and data storage for appointment scheduling, teleconsultations, and pet health records.
• Ordre National des VétérinairescoreStrategic or Co-development PartnerPartnership with France's National Order of Veterinarians ensuring compliance with veterinary teleconsultation regulations during the COVID-19 experimental period following the order's March 2020 directive authorizing telemedicine for veterinarians.

Scale indicators5 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Doctolib: French health appointment-booking leader cited internally as the comparable model (5M+ monthly appointments). Doctolib operates in human health today but applies the same freemium/booking-plus-teleconsultation playbook that CaptainVet uses for vets, making it the most credible adjacent incumbent threat.
• IDEXX (Cornerstone / ezyVet): Global animal health diagnostics and software leader with veterinary practice management offerings. Represents a deep-pocketed incumbent that could expand into the SMB booking/teleconsultation niche where CaptainVet operates.

Direct peers

• Vetstoria: Online appointment booking platform purpose-built for veterinary practices. Directly comparable to CaptainVet's core booking product, serving the same SMB vet customer with similar online scheduling and reminder workflows.
• ezyVet: Cloud-based veterinary practice management software used by clinics globally. Competes with CaptainVet on the vet-side workflow layer (scheduling, records, client communication), though ezyVet is deeper on clinical/PMS features while CaptainVet leans into booking and teleconsultation.
• ProVet: European-origin veterinary practice management platform offering appointment scheduling, client communication, and clinical records. Comparable to CaptainVet's practice-management ambitions for SMB vet clinics, especially in European markets.
• PetDesk: Pet care client engagement and appointment-booking platform for veterinary practices. Overlaps directly with CaptainVet's online booking, reminder, and client communication features for pet-owner-facing workflows.
• AirVet: Veterinary telehealth and practice engagement platform offering video consultations and clinic-client communication tools. Comparable to CaptainVet's teleconsultation product and online booking module.
• Vetster: Marketplace-style veterinary telehealth platform with booking and video consultation. Comparable to CaptainVet's teleconsultation/online booking model, with stronger consumer-brand orientation in the North American market.

Emerging players

• Televet: Veterinary telehealth platform offering video consultations and clinic-client communication. Comparable to CaptainVet's teleconsultation vertical, though smaller scale and primarily focused on the US market.

Others

• Assur O'poil: French pet insurance provider already partnered with CaptainVet and promoted on its homepage. Adjacent ecosystem participant (insurance reimbursement for vet consultations) that complements CaptainVet's booking flow rather than competing with it.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/captainvet
• Facebookfacebook.com/captainvet
• LinkedInlinkedin.com/company/captainvet
• Instagraminstagram.com/captainvethq/?hl=fr

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CaptainVet