Matrix42
- Company typePrivate
- Founded1992
- HeadquartersFrankfurt, Germany
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
Matrix42 firmographics
Firmographics- Name
- Matrix42
- Legal name
- Matrix42 GmbH
- Website
- https://matrix42.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Matrix42 industry classification
Industry- Product category
- Enterprise Service Management Software
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Service Management (ITSM) Platforms (HDAEALAA)
- akta.pro secondary industries
- Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Enterprise Service Management (ESM) Platforms (HDAEALAB)
Keywords
Where Matrix42 is headquartered
LocationHeadquarters
- HQ city
- Frankfurt
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
Matrix42 business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software/Subscription Licenses: Matrix42 generates revenue primarily through software licenses and subscriptions for its Enterprise Service Management Platform, including modules for service management, IT asset management, software asset management, SaaS management, unified endpoint management, and identity governance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise software pricing - quote-based |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Matrix42 product offering
Product offeringCore offering
Matrix42 delivers an AI-powered Enterprise Service Management Platform (ESMP) that unifies IT service management, software asset management, SaaS management, IT asset management, unified endpoint management, and identity governance into a single integrated solution. The platform is enhanced by the Matrix42 Intelligence AI layer and supports deployment in cloud, private cloud, or on-premise environments with EU data sovereignty for European enterprise customers.
Product overview
Matrix42 is a European service management platform provider offering a unified, AI-powered Enterprise Service Management Platform (ESMP) with multiple integrated modules. The core offerings include Service Management as the primary platform, enhanced by Intelligence (AI capabilities), combined with specialized modules for Software Asset Management, SaaS Management, IT Asset Management, Unified Endpoint Management, Identity Governance and Administration, FastViewer (remote assistance), and Endpoint Data Protection. The platform supports deployment as cloud, private cloud, or on-premises, with AI-powered automation and the Matrix42 AI Agents enabling autonomous service management operations.
Differentiator
Problem solved
Functional benefit
Products and services
- Matrix42 Service Management
Quantifiable outcome
- ROI achieved within 12 months with ITSM and Service Catalog solution for 25,000 employees (Infineon case study)
Companies that use Matrix42
Customer profileNamed customers15 records
Segments4 records
Ideal customer profiles3 records
Matrix42 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability6 records
Feature13 records
Matrix42 partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Matrix42 Certified PartnerscoreMatrix42 maintains a network of certified partners who have completed the Matrix42 certification program. Partners are industry experts dedicated to ensuring project success for Matrix42 customers. The program includes a partner portal for certification and ongoing support.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Matrix42 competitors and assessment
Company assessmentDirect peers
- BMC Software: BMC Helix ITSM is a flagship enterprise service management platform competing head-to-head with Matrix42 in large-enterprise service desk, asset management, and AI-driven service operations, with comparable on-prem and cloud deployment flexibility.
- ManageEngine (Zoho): ManageEngine offers ServiceDesk Plus and a comprehensive suite of IT management tools including ITSM, asset management, and endpoint management, serving the same enterprise and mid-market segments as Matrix42 with comparable breadth.
- ServiceNow: ServiceNow is the dominant cloud-based enterprise service management and ITSM platform, serving global enterprises with a unified workflow platform that overlaps directly with Matrix42's ESM offering across incident, change, problem, and request management.
- Ivanti: Ivanti provides ITSM, IT asset management, unified endpoint management, and identity governance — a nearly identical product portfolio to Matrix42, serving mid-to-large enterprises across Europe and globally with overlapping competitors.
- Atlassian (Jira Service Management): Atlassian's Jira Service Management is a leading ITSM solution competing directly with Matrix42 for enterprise service desks, particularly with developer-and-IT-centric organizations, offering ITSM integrated with agile and DevOps tooling.
- TOPdesk: TOPdesk is a European-headquartered ITSM and ESM vendor serving mid-market and public-sector organizations across Europe, making it a direct regional competitor to Matrix42 with similar integrated service management, asset management, and customer-specific deployment strengths.
- Freshworks (Freshservice): Freshservice is a cloud ITSM and IT asset management platform competing directly with Matrix42 in the mid-to-large enterprise service management market with AI-assisted ticketing, asset management, and workflow automation capabilities.
- USU Software: USU is a German-headquartered software vendor offering IT service management, IT asset management, and software asset management platforms, making it a direct European peer of Matrix42 with overlapping enterprise customers in DACH.
Broad incumbents
- IFS: IFS provides enterprise asset management and field service management as part of a broader industrial software suite, overlapping with Matrix42's IT asset management and service management capabilities while serving asset-intensive industries.
- OpenText (Micro Focus): OpenText (with Micro Focus) provides IT service management and IT operations management through a broad enterprise information management portfolio, making it a larger incumbent player overlapping with Matrix42's service management offering.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks4 records
Key highlights7 records
Customer concentration
Matrix42 social profiles
Digital presenceMatrix42 compliance and trust
Trust signalCompliance2 records
Matrix42 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Matrix42 leadership team
Management profileNumber of profiles
Profiles6 records
Matrix42 subsidiaries and ownership
Company hierarchySubsidiaries1 record
Matrix42 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Matrix42 M&A and investment
M&A and investmentM&A5 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Matrix42
What does Matrix42 do?
Matrix42 delivers an AI-powered Enterprise Service Management Platform (ESMP) that unifies IT service management, software asset management, SaaS management, IT asset management, unified endpoint management, and identity governance into a single integrated solution. The platform is enhanced by the Matrix42 Intelligence AI layer and supports deployment in cloud, private cloud, or on-premise environments with EU data sovereignty for European enterprise customers.
Is Matrix42 a public or private company?
Matrix42 is a private company. It is classified as unknown and is currently operating.
When was Matrix42 founded?
Matrix42 was founded in 1992. It employs 501 to 1,000 people.
Where is Matrix42 based?
Matrix42 is headquartered in Frankfurt, Germany, in the Europe region.
How does Matrix42 make money?
One revenue line is on record: software/Subscription Licenses.
Who are Matrix42's main competitors?
Direct peers on record are BMC Software, ManageEngine (Zoho), ServiceNow, Ivanti, Atlassian (Jira Service Management), TOPdesk, Freshworks (Freshservice) and USU Software. Broad incumbents are IFS and OpenText (Micro Focus).
Does Matrix42 have an API?
Yes. Matrix42 provides a REST API accessible through the 'Execute Web Service' workflow activity and Data Query Web Service. The API supports OData interface for filtering data. Authentication methods include SAML2, OpenID Connect, and OAuth 2.0 (Modern Authentication). SMTP settings support OAuth 2.0 authentication via Microsoft Graph for email sending. Developer documentation is at docs.matrix42.com.
What industry is Matrix42 in?
Matrix42's product category is Enterprise Service Management Software. Its primary akta.pro industry code is HDAEALAA, IT Service Management (ITSM) Platforms, with a secondary code of HDAEALAJ, Enterprise Case Management & Request Fulfillment Platforms. Its NAICS code is 541511 and its SIC code is 7372.