What Webster House does

Webster House is a nonprofit residential treatment facility located at 135 Webster Street in Manchester, New Hampshire, operating continuously since 1884. The organization provides 24/7 residential care for up to 19 at-risk youth ages 8-20 who are unable to remain safely placed in their home or community due to abuse, neglect, or behavioral health challenges. Its service portfolio includes residential treatment, supportive and group counseling, independent living programming, academic support, recreational programming, and community-based employment and volunteering programs, all grounded in evidence-based practices such as Trust Based Relational Intervention. The organization holds CARF accreditation.

Webster House's business model is a hybrid of government-contracted service delivery and charitable fundraising. The primary intake pipeline consists of referrals from the NH Bureau of Children's Behavioral Health and court-ordered placements through the NH Department of Health and Human Services (DHHS), with services funded through public/government sources at undisclosed per-diem rates. Supplementary revenue is generated through donations via Network for Good, text-to-give (351-200-7077), Amazon Wish List, an annual Night of Giving fundraiser (currently in its 5th year, April 2026), a branded merchandise Swag Shop on Bonfire, and tiered corporate sponsorships (Rise presenting, Gallagher platinum, Kiwanis gold). A single disclosed grant of $30,000 was received from the M&T Charitable Foundation in March 2024.

The organization is led by CEO Michelle O'Malley and Executive Director Blair Stairs, supported by a team of directors and managers covering program, clinical, operations, development, and resident functions. Webster House is governed by an independent Board of Directors with no parent company, no venture capital or private equity ownership, and no subsidiaries identified. Geographic footprint is single-site, serving the New Hampshire/New England region.

Name

Webster House

Legal name

Webster House

Website

https://websterhousenh.org

Company type

Private

Founded year

1884

Operating status

Operating

Headcount range

11–50 employees

Short description

Webster House is a nonprofit residential treatment facility in Manchester, New Hampshire, founded in 1884, providing 24/7 care for up to 19 at-risk youth ages 8-20 through state agency referrals, evidence-based therapeutic practices, and charitable donations.

Ownership category

akta.pro rank

Product category

Residential Youth Treatment Services

NAICS

Child and Youth Services (62411), Child and Youth Services (624110), Residential Mental Health and Substance Abuse Facilities (623220)

SIC

Services-Social Services (8300)

akta.pro primary industry

Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL)

akta.pro secondary industries

Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Family & Parenting Support Services (BPAGAEAC)

Keywords

• Residential youth services
• Child welfare services
• At-risk youth care
• Therapeutic residential care
• Nonprofit child services

Headquarters

HQ city

Manchester

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales

Revenue model

1. Donations and Fundraising: Webster House accepts monetary donations through its secure online donation system via Network for Good, text-to-give (GIVE to 351-200-7077), Amazon Wish List contributions, and in-person donations at 135 Webster Street, Manchester, NH.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Webster House provides individualized residential treatment services for up to 19 at-risk youth (ages 8-20) at its Manchester, NH facility, offering 24/7 care through a stable, structured, home-like environment. Services are supplemented by supportive and group counseling, independent living programming, academic support, recreational activities, and community-based programs designed to rebuild self-esteem, develop life skills, and support family reunification. Access is primarily through government referrals and court-ordered placements from the NH Bureau of Children's Behavioral Health and NH DHHS.

Product overview

Webster House is a nonprofit residential treatment facility offering a unified suite of social services for at-risk youth. The core offering is Residential Treatment Services for up to 19 children ages 8-20, supplemented by Supportive and Group Counseling, Independent Living Programming, Academic Support Services, Recreational Programming, and Community-Based Programs. These services work together to provide a safe, supportive home environment while helping children rebuild self-esteem, develop life skills, and prepare for independent living. The organization also operates an Internship Program for students pursuing careers in youth services.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Treatment Services Individualized 24/7 residential treatment services providing a safe, stable, and structured living environment for up to 19 children at a time, targeting at-risk youth ages 8-20 who are unable to remain safely placed in their home or community due to abuse, neglect, or behavioral health challenges.
• Supportive and Group Counseling

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Rise (Presenting Sponsor)coreGTM or Marketing Partner · 8 April 2026Presenting sponsor of the 5th Annual Webster House Night of Giving event on April 8, 2026 at Manchester Country Club. Supporting the nonprofit's largest annual fundraising event.
• Gallagher (Platinum Sponsor)coreGTM or Marketing PartnerPlatinum sponsor of the 5th Annual Night of Giving event supporting Webster House's fundraising initiatives.
• Kiwanis ClubcoreGTM or Marketing PartnerLong-standing community partner featured on WMUR's NH Chronicle for 100 years of the Manchester Kiwanis Club. Gold sponsor of Night of Giving event. Community organization supporting children and youth programs.
• Manchester Kiwanis ClubcoreGTM or Marketing PartnerCommunity organization with 100+ year history in Manchester, NH. Featured on WMUR alongside Webster House, demonstrating long-term community partnership supporting local youth.
• NH Bureau of Children's Behavioral HealthcoreOthersState government agency that refers at-risk youth to Webster House for residential treatment services. Primary referral pathway for the organization's services.
• NH Department of Health and Human Services (DHHS)coreOthersState government department that facilitates court-ordered placements at Webster House. Key governmental partner for residential care services.
• Network for GoodminorGTM or Marketing PartnerThird-party platform providing secure online donation processing for Webster House. Enables online fundraising and event ticketing.
• Gold Sponsors (Northeast Detailing, CGI Business Solutions, Acadia, Elliot, others)minorGTM or Marketing PartnerGold tier sponsors of the 5th Annual Night of Giving event. Local and regional businesses supporting the nonprofit's fundraising.
• Silver Sponsors (Bros Inc, M&T Bank, Triangle, XMA/Amphenol, Blanchard)minorGTM or Marketing PartnerSilver tier sponsors supporting the annual Night of Giving fundraiser.
• Bronze Sponsors (Mann, Trivantus, Quick Kia, Baker Newman Noyes, Primarica)minorGTM or Marketing PartnerBronze tier sponsors supporting the annual Night of Giving fundraiser.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Others

• CARF International: Accrediting body for human services providers including Webster House; not a peer in the service-delivery sense but is the credentialing ecosystem partner whose standards shape Webster House's operating model and competitive positioning.

Direct peers

• Devereux Advanced Behavioral Health: Large nonprofit operating residential treatment, foster care, and behavioral health programs for children and adolescents with trauma and mental health needs; directly comparable to Webster House's trauma-informed residential model.
• KVC Health Systems: Nonprofit providing child welfare, behavioral health, and residential services across multiple states; directly comparable in mission and service mix (residential treatment, family preservation, foster care).
• National Youth Advocate Program (NYAP): National nonprofit providing community-based and residential services for at-risk youth and families, including foster care, residential treatment, and behavioral health — directly comparable in service mix and target population.
• Boys Town: National nonprofit providing residential care, family services, and behavioral health support for at-risk youth, with a model closely paralleling Webster House's child welfare and residential treatment focus — though at significantly larger national scale.

Regional players

• NFI North: New England-based nonprofit providing residential treatment, therapeutic foster care, and community-based services for children and families; comparable model and regional footprint to Webster House.
• Spurwink Services: Maine-based nonprofit providing behavioral health, residential, and educational services for children and adults with developmental disabilities and mental health needs; comparable in residential treatment model but operating in an adjacent New England geography.
• Bay State Community Services: Massachusetts-based nonprofit providing residential, clinical, and community-based services for youth and families; comparable residential treatment model operating in an adjacent New England state.
• Manchester Boys & Girls Club: Local youth-serving nonprofit operating in the same Manchester, NH geography; shares the community donor pool and youth services mission though focused on community-based rather than residential programming.

Broad incumbents

• Boys & Girls Clubs of America: Large national nonprofit focused on youth development; overlaps with Webster House's youth-serving mission and donor base but focuses on community-based programming rather than residential treatment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/thewebsterhouse
• LinkedInlinkedin.com/company/the-webster-house
• Instagraminstagram.com/websterhousenh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Webster House