La Conciergerie solidaire
La Conciergerie Solidaire is a French for-profit social enterprise operating the first national Solidarity Concierge network, delivering modular concierge, hospitality, reception, and community animation services to 110 corporate, government, and third-place sites across France through 15 regional offices and a proprietary Console platform.
- Company typePrivate
- Founded2010
- HeadquartersBordeaux, France
- Headcount11–50
- GTM typeB2B
- OfferingServices
What La Conciergerie solidaire does
La Conciergerie Solidaire is a French for-profit social enterprise (SAS) founded in 2010 in Bordeaux by Sylvain Lepainteur, operating as the first and only national Solidarity Concierge in France. The company provides modular on-site concierge, hospitality management, reception (accueil), multi-support (site facilitation), and community animation services to corporate, government, and third-place clients through a network of 15 regional offices and 110 active deployment sites spanning Nouvelle-Aquitaine, Île-de-France, Auvergne Rhône-Alpes, Occitanie, PACA, Grand Est, Hauts-de-France, and French Guiana. Its core proposition combines premium workplace hospitality with state-recognized insertion-employment outcomes: 80% of its 1,775+ local partners come from the Social and Solidarity Economy, 65% of insertion employees achieve employment return, and the company holds the Conventionnement Entreprise d'Insertion and ESUS (Entreprise Sociale d'Utilité Solidaire) designations.
The business runs on a proprietary web-based Console platform that handles subscriber management, service booking, order tracking, and payment processing (via Mangopay integration), connecting end-users with the curated local partner network. The product portfolio is structured around five pillars (Conciergerie, Hospitality Management, Multi-support, Accueil, Animation) with modular sub-services (daily, well-being, administrative, delivery, repair, and connection services). Pricing is quote-based, not publicly disclosed, with revenue generated through two streams: B2B recurring enterprise contracts (subscription) and individual subscriber transaction fees processed via the platform.
Go-to-market is enterprise field sales targeting large companies, property managers, and local authorities via RFPs and dedicated regional account managers, complemented by a self-serve Console channel for individual end-users. The enterprise customer base is diversified across industries and includes AG2R La Mondiale, Danone, Engie, Orange, SNCF, Airbus, Safran, Thales, La Poste, Vinci, Continental, Schaeffler, Syensqo, and public-sector clients (Métropole de Lyon, Bordeaux Métropole). The company's main subsidiaries (La Conciergerie Solidaire Île-de-France, Occitanie, PACA, Auvergne Rhône-Alpes, Grand Est, Hauts-de-France, Nouvelle-Aquitaine) are wholly owned, while La Conciergerie Solidaire de Guyane was created in July 2022 by the parent Groupe Aprosep as a regional entity serving the Accordeur associative hub.
La Conciergerie solidaire firmographics
Firmographics- Name
- La Conciergerie solidaire
- Legal name
- LA CONCIERGERIE SOLIDAIRE
- Website
- https://conciergerie-solidaire.fr
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- La Conciergerie Solidaire is a French for-profit social enterprise operating the first national Solidarity Concierge network, delivering modular concierge, hospitality, reception, and community animation services to 110 corporate, government, and third-place sites across France through 15 regional offices and a proprietary Console platform.
- Ownership category
- akta.pro rank
La Conciergerie solidaire industry classification
Industry- Product category
- Corporate Concierge Services
- NAICS
- Facilities Support Services (5612), All Other Support Services (561990)
- SIC
- Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Workplace Experience & Concierge Services (BPABAFAG)
- akta.pro secondary industries
- Workplace Experience & Concierge Services (IMAIALAC), Porterage & Concierge Services (BPABAEAC), General Personal Concierge Services (HSACAIAA)
Keywords
Where La Conciergerie solidaire is headquartered
LocationHeadquarters
- HQ city
- Bordeaux
- HQ country
- France
- HQ region
- Europe
Offices8 records
Markets served
La Conciergerie solidaire business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- B2B Concierge Services: Recurring subscription-based services provided to enterprise clients (companies, property managers, local authorities) who pay for concierge, hospitality, reception, and animation services on their sites. Services delivered through employed concierges and local partner network.
- Individual Subscriber Services: Services to individual employees/residents through the Console platform, with payment processed via the platform.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
La Conciergerie solidaire product offering
Product offeringCore offering
La Conciergerie Solidaire provides on-site corporate concierge, hospitality, reception, and community animation services to enterprises and local authorities across France, delivered by employed concierges and a network of 1,775+ local solidarity-based (ESS) partners. Its offerings are bundled into modular service pillars (Hospitality Management, Conciergerie, Multi-support, Accueil, and Animation) that improve employee quality of life while embedding professional insertion of people distant from employment. Operations are coordinated through a proprietary Console platform for service requests, partner dispatch, and payment processing.
Product overview
La Conciergerie Solidaire operates as a national social enterprise providing a modular suite of hospitality and concierge services. The core offerings consist of five pillars: Hospitality Management, Conciergerie (solidarity-based concierge), Multi-support (site facilitation), Accueil (reception services), and Animation (community engagement). These services are delivered through a network of 110 sites across France using a digital platform (Console) for service management, order tracking, and payments. The company differentiates by embedding social impact—using service provision as a vehicle for professional insertion of people distant from employment—while maintaining quality standards comparable to or exceeding private sector competitors.
Differentiator
Problem solved
Functional benefit
Brands
- Console: Digital platform for subscribers to access concierge services, manage requests, and interact with service providers.
Products and services
- Conciergerie
- Hospitality Management
- Multi-support
- Accueil (Reception Services)
- Animation Services
- Console Platform
Quantifiable outcome
- 65% of insertion employees find stable employment after their program
- +4 more outcomes
Companies that use La Conciergerie solidaire
Customer profileNamed customers16 records
Segments6 records
Ideal customer profiles4 records
La Conciergerie solidaire technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature2 records
La Conciergerie solidaire partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- GreenspotminorPartnership for sustainable mobility through installation of two electric vehicle charging stations at Darwin Écosystème space. Greenspot provides 100% renewable energy-powered charging infrastructure, complementing LCS commitment to environmental sustainability.
- Initiative EmploicorePartnership since 2016 to develop network of neighborhood conciergeries in Île-de-France. Initiative Emploi supports LCS in creating insertion employment opportunities and local economic impact.
- Darwin ÉcosystèmecoreLCS is implanted at Darwin Écosystème, a sustainable innovation campus in Bordeaux that houses multiple social and solidarity enterprises. This provides LCS with a collaborative ecosystem and visibility within the ESS community.
Scale indicators9 records
Recent moves11 records
Expansion highlights6 records
La Conciergerie solidaire competitors and assessment
Company assessmentBroad incumbents
- Sodexo: Global leader in workplace services, food, and facilities management. Overlaps with LCS across reception, multi-support, and workplace hospitality offerings, but operates at vastly greater scale without the solidarity/insertion positioning.
- Elior Group: Major French-listed food and workplace services group. Competes on reception, multi-support, and on-site hospitality, with stronger procurement and scale but a commercial (non-social) positioning.
- ISS A/S: Global facility services provider with strong presence in workplace experience, reception, and integrated facility management in France. Comparable on service scope but operates at much larger scale.
- Onet Group: French facility services and cleaning group offering reception, hospitality, and workplace services. Closely comparable to LCS on the B2B on-site services stack, without the social-insertion mission.
- Atalian Global Services: International facility services group with strong French footprint in cleaning, reception, and multi-technical services. Overlaps with LCS on reception and multi-support contracts at enterprise clients.
- Derichebourg Multiservices: French-listed facility services group operating in reception, hospitality, cleaning, and workplace support. Comparable on multi-support and reception service lines, without solidarity-concierge positioning.
Direct peers
- Pluxee (formerly Sodexo Benefits & Rewards Services): Provides employee benefits and concierge services (including the "61100" concierge platform) to enterprises. Directly comparable in B2B workplace concierge, but with global scale and no social-insertion mission.
- Welcome at Work: French workplace concierge start-up offering employee concierge and QVT services to corporate clients. Directly comparable on B2B concierge and QVT positioning, though at a smaller scale and without a social-insertion focus.
Emerging players
- Homebox: French self-storage and related on-site services provider. Shares the concierge/facility-services DNA for residential and corporate clients, though focused on storage rather than workplace hospitality.
- Yoopies Services: French services marketplace that has expanded into corporate concierge and household services. Comparable on the platform-mediated concierge model, though more B2C/smb-tilted than LCS's B2B enterprise focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
La Conciergerie solidaire social profiles
Digital presenceLa Conciergerie solidaire compliance and trust
Trust signalCompliance2 records
La Conciergerie solidaire financial estimates
Financial estimateRevenue estimate
Valuation estimate
La Conciergerie solidaire leadership team
Management profileNumber of profiles
Profiles5 records
La Conciergerie solidaire subsidiaries and ownership
Company hierarchySubsidiaries8 records
La Conciergerie solidaire funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
La Conciergerie solidaire M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about La Conciergerie solidaire
What does La Conciergerie solidaire do?
La Conciergerie Solidaire provides on-site corporate concierge, hospitality, reception, and community animation services to enterprises and local authorities across France, delivered by employed concierges and a network of 1,775+ local solidarity-based (ESS) partners. Its offerings are bundled into modular service pillars (Hospitality Management, Conciergerie, Multi-support, Accueil, and Animation) that improve employee quality of life while embedding professional insertion of people distant from employment. Operations are coordinated through a proprietary Console platform for service requests, partner dispatch, and payment processing.
Is La Conciergerie solidaire a public or private company?
La Conciergerie solidaire is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was La Conciergerie solidaire founded?
La Conciergerie solidaire was founded in 2010. It employs 11 to 50 people.
Where is La Conciergerie solidaire based?
La Conciergerie solidaire is headquartered in Bordeaux, France, in the Europe region.
How does La Conciergerie solidaire make money?
Two revenue lines are on record. B2B Concierge Services are the primary driver. The others are individual Subscriber Services.
Who are La Conciergerie solidaire's main competitors?
Broad incumbents on record are Sodexo, Elior Group, ISS A/S, Onet Group, Atalian Global Services and Derichebourg Multiservices. Direct peers are Pluxee (formerly Sodexo Benefits & Rewards Services) and Welcome at Work. Emerging players are Homebox and Yoopies Services.
Does La Conciergerie solidaire have an API?
No public API is recorded for La Conciergerie solidaire.
What industry is La Conciergerie solidaire in?
La Conciergerie solidaire's product category is Corporate Concierge Services. Its primary akta.pro industry code is BPABAFAG, Workplace Experience & Concierge Services, with a secondary code of IMAIALAC, Workplace Experience & Concierge Services. Its NAICS code is 5612 and its SIC code is 8744.