What MosaicLab does

MosaicLab is an Australian private professional services firm founded in 2014 that designs and delivers deliberative engagement processes, including citizens' panels, citizens' juries, community panels, forums, summits, and workshops, primarily for government agencies, local councils, regulated utilities, healthcare organisations, and not-for-profits across Victoria, Queensland, and New South Wales. The firm's core offering is structured facilitation rather than software: its value rests on thousands of hours of practitioner experience in deliberative democracy methodology, hybrid online and face-to-face delivery capability (including 300+ online sessions during the pandemic), and integration of research and evidence-based innovations into engagement design. Notable institutional engagements include the City of Melbourne People's Panel on affordable housing, EPA Victoria engagement advisory, Ausgrid's Voice of Community Panel for its 2024-2029 regulatory submission, Jemena's 2026-2031 regulatory deliberation, and Yarra Valley Water's Citizens' Jury on pricing.

The business operates across three revenue streams: (1) professional services fees for designing and facilitating deliberative engagement projects, typically procured via direct engagement with decision-makers, referrals, and RFPs from government and utility clients; (2) training revenue through MosaicLab Academy, offering public courses in engagement planning, facilitation, virtual facilitation, and deliberative engagement at approximately $395 per seat, delivered online and face-to-face; and (3) resource revenue from sales of the 'Facilitating Deliberation: A Practical Guide' book, whose digital edition is now freely available and supported by the AI & Democracy Foundation, alongside free downloadable guides, the Deliberation Dictionary, and the Deliberative Democracy Resource Hub. Co-founders Nicole Hunter, Kimbra White, and Keith Greaves remain the named leaders and authors of the firm's published IP. The legal entity, MosaicLab Pty Ltd (ABN 29 650 739 230), is privately held with no disclosed institutional investors, parent company, or subsidiaries, and operates with a 1-10 person team.

Name

MosaicLab

Legal name

MosaicLab Pty Ltd

Website

https://mosaiclab.com.au

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

MosaicLab is an Australian deliberative engagement and facilitation consultancy that designs and delivers citizens' panels, juries, forums, and workshops for government agencies, utilities, healthcare organisations, and nonprofits. It also provides paid training through MosaicLab Academy.

Ownership category

akta.pro rank

Product category

Deliberative Engagement Consulting

NAICS

Religious, Grantmaking, Civic, Professional, and Similar Organizations (813), Business, Professional, Labor, Political, and Similar Organizations (8139)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Community Engagement & Participatory Planning (BPAHAKAO)

akta.pro secondary industry

Meeting & Conference Planning & Coordination (HSACADAA)

Keywords

• Deliberative engagement services
• Community consultation
• Citizens panels
• Facilitation consulting
• Stakeholder engagement

Headquarters

HQ city

Geelong

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Professional Engagement Services: Fees for designing and facilitating deliberative engagement processes, workshops, forums, summits, and strategic planning sessions for government and organizational clients.
2. Training and Education: Revenue from MosaicLab Academy courses including Engagement Planning, Art of Facilitation, Virtual Facilitation, and deliberative engagement training, offered as live online or face-to-face sessions.
3. Resources and Publications: Sales of the 'Facilitating Deliberation: A Practical Guide' book (The Big Book), with digital edition now freely available and print copies available for purchase.
4. ML Giving (Pro Bono): Pro bono program donating facilitation time and skills to not-for-profit organizations and emerging communities, representing social impact investment rather than revenue generation.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

MosaicLab designs and facilitates deliberative engagement processes—including citizens' panels, citizens' juries, community panels, forums and summits—for government agencies, councils, utilities, healthcare organisations and not-for-profits across Australia. The firm also delivers professional training in engagement, facilitation, deliberation and conflict management via the MosaicLab Academy, and publishes practical guides such as 'Facilitating Deliberation'.

Product overview

MosaicLab is a consultancy firm offering deliberative democracy and community engagement services, not a software or SaaS product. The company's offerings consist of professional services including deliberative engagement processes (citizens' panels, juries), forums and summits, engagement planning and design, workshop facilitation, and training through MosaicLab Academy. Supporting offerings include the ML Giving pro bono program, published resources like the 'Facilitating Deliberation: A Practical Guide' book, and free educational resources including webinars, guides, and a deliberation dictionary. The portfolio operates as a unified service offering rather than a modular software platform.

Differentiator

Problem solved

Functional benefit

Brands

• ML Giving: MosaicLab's pro bono program which supports groups and organisations undertaking important and impactful work through donated facilitation services
• MosaicLab Academy

Products and services

• Deliberative Engagement Core service facilitating quality, high-impact deliberative processes including citizens' panels, community panels, and citizens' juries that enable informed discussions and trusted decisions for government and organisational clients.
• Forums & Summits Facilitation service for large-scale forums and summits that bring together diverse stakeholders for structured deliberation and decision-making.
• Engagement Planning & Design Strategic planning and design service for engagement processes, including framework development and policy consultation.
• Workshop Design & Facilitation Design and facilitation of interactive workshops for team collaboration, strategic planning, and stakeholder engagement.
• MosaicLab Academy Training division offering courses in engagement, facilitation, deliberation and conflict management, available as virtual, face-to-face, and self-directed formats, with public seats priced at approximately $395 per course.
• Outrage, Emotion & Conflict Management Specialised service for navigating high-emotion situations, managing outrage, and facilitating discussions in conflict-prone environments.
• Strategic Advice Strategic advisory service for organisations on engagement approach, deliberative design, and stakeholder strategy.
• Participant Recruitment Recruitment service for sourcing and selecting participants for deliberative panels, juries and engagement processes.
• Auditing, Evaluation and Oversight Independent auditing, evaluation and oversight of engagement processes for organisations seeking external assurance of engagement quality.

Quantifiable outcome

• 1880 everyday people participated in deliberations between 2017-2022
• +2 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered major, core and minor.

• AI & Democracy FoundationmajorStrategic or Co-development Partner · 28 November 2025Generous supporter of the release of 'Facilitating Deliberation: A Practical Guide' as a free digital resource. The foundation's support enabled MosaicLab to make the book openly available globally, removing barriers for those seeking to build capability in deliberative engagement practice.
• newDemocracy FoundationcoreStrategic or Co-development PartnerOngoing collaboration partner on deliberative democracy initiatives including joint training programs such as the Facilitating Deliberation Masterclass. The partnership enables co-facilitation of live deliberations as training experiences and joint research on streamlining deliberative recruitment processes.
• Sortition FoundationminorStrategic or Co-development PartnerInternational organization focused on sortition-based democracy. Collaboration on Deliberation Innovation events featuring Dr. Brett Hennig from the Sortition Foundation UK, including joint training sessions for government professionals.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Involve: UK-based deliberative democracy charity that designs and delivers citizens' assemblies, juries and panels for governments and regulators. Closest international peer to MosaicLab in methodology, customer segment and service portfolio.
• DemocracyCo: Australia-based deliberative engagement consultancy that designs and runs citizens' juries, panels and community decision-making processes. Directly comparable to MosaicLab in service offering, customer base (government, utilities, councils) and deliberative democracy methodology.
• MASS LBP: Canadian deliberative engagement firm that designs and facilitates citizens' reference panels, juries and assemblies for public-sector clients. Operates the same professional services model as MosaicLab, serving government and regulated-utility clients with deliberative processes.
• Healthy Democracy: US-based nonprofit that designs and runs deliberative processes (citizens' initiative reviews, panels) for governments and civic organizations. Directly comparable methodology and customer base to MosaicLab's deliberative engagement practice.
• newDemocracy Foundation: Australian research and advocacy organization focused on deliberative democracy and sortition-based decision making. Overlaps directly with MosaicLab's deliberative engagement work, runs joint masterclasses with MosaicLab, and serves the same government and council buyer.

Regional players

• Petersglass: Australian stakeholder and community engagement consultancy serving government, infrastructure and development clients. Comparable to MosaicLab on target buyer and project-based engagement model, but with a broader infrastructure and approvals focus rather than deliberative democracy specialization.

Others

• IAP2 Australasia: Regional chapter of the International Association for Public Participation, the peak body for the engagement profession. Not a competitor but the standards-setter and convener (IAP2 conferences) that frames MosaicLab's service category and buyer expectations.

Emerging players

• The Sortition Foundation: UK-based nonprofit advancing the use of sortition (random selection) in democratic decision making. Collaborates with MosaicLab on Deliberation Innovation events and works in the same deliberative democracy category, though focused more on advocacy and tools than full-service facilitation.
• Ethelo Decisions: Technology-enabled deliberation platform that supports group decision-making and stakeholder engagement for organizations. Adjacent to MosaicLab's deliberative engagement work as a tooling/tech layer rather than a full-service facilitation peer.

Broad incumbents

• KPMG Australia (Public Sector Consulting): Big Four firm with a substantial Australian public sector consulting practice that includes stakeholder engagement, citizen consultation and transformation mandates for government and utility clients. Competes for the same marquee buyers as MosaicLab but bundles engagement into broader programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MosaicLab