What Spinnaker Support does

Spinnaker Support is a privately held third-party enterprise software support provider headquartered in Greenwood Village, Colorado, founded in 2008. The company replaces vendor maintenance contracts for Oracle, SAP, VMware, and JD Edwards installations, claiming average customer savings of approximately 60% versus vendor support fees, lifetime support for all software versions regardless of vendor end-of-life declarations, and a 15-minute SLA backed by a reported 5-minute actual average response time from senior (Level 4) engineers. Its customer base spans 1,000+ organizations across more than 100 countries, with named enterprise logos in financial services (including a top-4 APAC bank), telecommunications (Telkom, Telefónica Germany), retail (Specsavers), manufacturing (a global recreation vehicle manufacturer reporting $6.53M of unlocked value), mining (Sibanye Stillwater), and government (Delaware County).

The technology layer is organized as a platform plus modules: the core third-party support subscription is augmented by Spinnaker Shield (proactive security and vulnerability management), Spinnaker Intelligence (an AI/ML knowledge-retrieval and process-automation tool trained on nearly two decades of anonymized case data), Spinnaker Link (interoperability services that extend the life of legacy environments), and Spinnaker Expert Services, which covers managed services, cloud migration, and project-based advisory. The OpenPath modernization methodology overlays the portfolio to position the company for the SAP ECC 2027 end-of-life wave and to bridge customers toward AI-driven architectures. Certifications include ISO 9001:2015, ISO 27001:2022, and Cyber Essentials.

Revenue is generated primarily through recurring annual third-party support subscriptions, with secondary revenue from managed services (monthly billing), project-based expert services, and cloud migration engagements. Go-to-market combines enterprise field sales targeting large Oracle/SAP/VMware estates, inside sales with regional phone coverage in the Americas, EMEA, APAC, and South Africa, a Partner Program for resellers, and a strategic distribution relationship with African Rainbow Capital that anchors a newly established South African delivery hub. Pricing is quote-based and not publicly disclosed, but is positioned against vendor annual maintenance at roughly a 40% rate.

Name

Spinnaker Support

Legal name

Spinnaker Support, LLC

Website

https://spinnakersupport.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

251–500 employees

Short description

Spinnaker Support is a private third-party enterprise software support provider that replaces Oracle, SAP, VMware, and JD Edwards vendor maintenance contracts for over 1,000 organizations globally, offering approximately 60% cost savings, lifetime version support, and AI-augmented engineering services.

Ownership category

akta.pro rank

Product category

Third-Party Enterprise Software Support

NAICS

Computer Systems Design and Related Services (5415), Other Management Consulting Services (541618)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Third-party software support
• Enterprise software maintenance
• Oracle SAP support
• Managed database services
• Cloud migration services

Headquarters

HQ city

Greenwood Village

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Third-Party Software Support: Recurring annual subscription-based support contracts that replace vendor-provided maintenance for Oracle, SAP, VMware, and JD Edwards software. Customers save approximately 60% on support fees compared to original vendor contracts.
2. Expert Services: Project-based and ongoing expert services including technical advisory, configuration review, security advisory, backup and recovery, high-availability review, open source database migration, performance and capacity planning, modernization roadmaps, and testing and evaluation
3. Managed Services: Ongoing managed services for databases, technical infrastructure, and applications including 24/7 monitoring, full system management, and staff augmentation for Oracle, SAP, JD Edwards, Microsoft, and Salesforce environments
4. Cloud Migration Services: Expert-managed cloud migration services for AWS, Azure, Google Cloud, private, or hybrid environments

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Spinnaker Support provides third-party software support services that replace vendor maintenance contracts for enterprise software platforms including Oracle, SAP, VMware, and JD Edwards. Its core subscription offering delivers 24/7 personalized support from senior engineers, lifetime coverage of all software versions, and an average 60% cost reduction versus vendor fees. The core service is extended by Spinnaker Expert Services (managed services, database management, cloud migration), Spinnaker Shield (security and vulnerability protection), Spinnaker Intelligence (AI/ML-assisted issue resolution), and Spinnaker Link (interoperability integration services).

Product overview

Spinnaker Support is a premier provider of trusted third-party support services for enterprise software, operating a unified platform-plus-modules architecture. The core offering is Spinnaker Support, which replaces vendor-provided maintenance contracts for Oracle, SAP, VMware, and JD Edwards software. This core is enhanced by four key modules: Spinnaker Shield (security and vulnerability management), Spinnaker Intelligence (AI/ML-powered issue resolution), Spinnaker Link (interoperability services), and Spinnaker Expert Services (managed services including database management and cloud migration). The portfolio enables enterprises to reduce support costs by approximately 60% while gaining lifetime support for all software versions, enhanced security posture, and freedom from vendor-driven upgrade cycles.

Differentiator

Problem solved

Functional benefit

Products and services

• Spinnaker Support (Third-Party Support) Premier personalized third-party support service for enterprise software that replaces vendor-provided maintenance contracts for Oracle, SAP, VMware, and JD Edwards. Delivers 24/7 support from senior engineers with a 15-minute SLA, lifetime support across all software versions, and approximately 60% cost reduction versus vendor fees. Targeted at large enterprises seeking vendor freedom.
• Spinnaker Expert Services Ongoing and project-based expert services for enterprise software including technical advisory, configuration review, security advisory, backup and recovery, high-availability review, open source database migration, performance and capacity planning, modernization roadmaps, and testing and evaluation. Used by enterprises to offload IT operations, augment staff, and fill capability gaps.
• Spinnaker Shield Proactive full-stack security and vulnerability protection service that replaces security patches with a holistic strategy across people, process, and technology. Includes security assessments, audit compliance, vulnerability management, virtual patching, compensating controls, and hardening strategies using a Defense in Depth seven-point approach.
• Spinnaker Intelligence AI/ML-powered tool for rapid issue resolution that leverages anonymized historical support data to help engineers quickly tap into Spinnaker's collective experience, reducing resolution time and improving customer experience. Underpins knowledge retrieval, process automation, and predictive analytics.
• Spinnaker Link Interoperability services for the IT ecosystem that free customers from vendor restrictions by enabling integrations including Email Authentication Tunneling, Encryption Translation Tunneling, Java Desktop Client, and Operating System Integrations. Enables legacy enterprise software to interoperate with modern browsers, OS, and protocols.
• Cloud Migration Services Expert-managed cloud migration services enabling seamless transitions to AWS, Azure, Google Cloud, private, or hybrid cloud environments. Part of the broader OpenPath modernization journey methodology.
• Database Managed Services Managed database services providing 24/7 monitoring from DBAs with experience across SAP Sybase, Microsoft SQL Server, Oracle Database, PostgreSQL, and other major database platforms. Capabilities strengthened by the 2021 acquisition of Dobler Consulting.
• Oracle Software Support Third-party support for Oracle enterprise software including Oracle Database, E-Business Suite, PeopleSoft, Siebel CRM, Hyperion, Fusion Middleware, Agile PLM, ATG Web Commerce, Demantra, and Oracle Retail. Replaces Oracle Premier Support and Sustaining Support contracts.
• SAP Software Support Third-party support for SAP software including SAP Business Suite, SAP ECC, SAP S/4HANA, SAP BI Components, SAP Databases & Technology, and SAP Sybase/ASE. Particularly relevant given the SAP ECC 2027 end-of-life deadline.
• VMware Software Support Third-party support for VMware environments enabling customers to avoid high-cost subscriptions imposed by Broadcom and continue leveraging perpetual licenses.
• JD Edwards Support Third-party support for JD Edwards EnterpriseOne (versions 9.1, 9.2) and JD Edwards World (version A9.4), providing alternatives to Oracle's costly and limited Sustaining Support. Award-winning team with 99%+ issue resolution rate.
• Open Source Support Third-party support services for open source software environments, complementing Spinnaker's enterprise software support portfolio with open source database and middleware support capabilities.

Quantifiable outcome

• 60% average reduction in annual support costs compared to vendor contracts
• +6 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability6 records

Feature5 records

Partnerships

One partnership is on record.

• Dobler ConsultingcoreStrategic or Co-development Partner · 1 September 2021Acquisition of Dobler Consulting, a database management and IT services firm, to strengthen Spinnaker's support services and expand global presence. The combined entity aims to become a leading provider of database technology support and managed services, expanding into new areas including Microsoft SQL Server and NoSQL databases.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Rimini Street: Directly competes with Spinnaker as the other large independent third-party support provider for Oracle and SAP enterprise software. Rimini Street is the publicly traded category leader and the closest comparable on product offering, target customer (large enterprises seeking vendor escape), and business model (annual subscription support contracts replacing vendor maintenance).
• Support Revolution: Independent third-party support provider for Oracle, SAP, and related enterprise software, competing head-to-head with Spinnaker on cost reduction versus vendor maintenance. Targets the same customer profile of mid-market and large enterprises seeking alternatives to Oracle Premier Support and SAP Enterprise Support.

Broad incumbents

• Oracle: The original vendor whose support contracts Spinnaker replaces. Oracle offers Premier Support, Advanced Customer Services, and its own cloud migration path; Spinnaker competes by offering equivalent or better support at roughly 60% lower cost while allowing customers to defer or avoid Oracle-led migrations. Comparable because Oracle is the incumbent Spinnaker most directly undercuts.
• SAP: Enterprise software vendor whose ECC end-of-maintenance in 2027 is the single largest demand driver for Spinnaker's SAP support. SAP's RISE with SAP program pushes customers toward S/4HANA cloud migrations, while Spinnaker offers the alternative path of extended, lower-cost ECC support. Comparable as the incumbent vendor whose pricing and roadmap decisions create Spinnaker's opportunity.
• Broadcom (VMware): Acquirer of VMware whose shift to subscription-only, bundled VMware licensing has driven enterprise customers to seek third-party support alternatives like Spinnaker. Comparable as the incumbent whose aggressive pricing changes have created a tailwind for Spinnaker's VMware support offering.
• DXC Technology: Large global IT services and managed services provider that competes with Spinnaker's Expert Services and Managed Services offerings across enterprise application support. DXC is a broader incumbent in the IT services space with overlapping capabilities around Oracle, SAP, and legacy enterprise system support.
• IBM (Technology Support Services): IBM provides multivendor IT support services and is a Gartner-recognized player in the same independent third-party maintenance category as Spinnaker. Comparable as a large incumbent offering enterprise software and infrastructure support services with global delivery capabilities.
• Accenture: Global professional services firm whose Application Management Services practice competes with Spinnaker's Expert Services and Managed Services around SAP, Oracle, and JD Edwards. Accenture is a broader incumbent that bundles support with large transformation programs, while Spinnaker is a focused third-party alternative.
• Cognizant: Global IT services and consulting firm offering Oracle, SAP, and enterprise application support and modernization services. Comparable as a broad incumbent in enterprise application management whose larger consulting footprint overlaps with Spinnaker's Expert Services practice, particularly around SAP and Oracle ERP modernization.

Emerging players

• Wipro: Global IT services company with a strong practice in Oracle, SAP, and JD Edwards application management and modernization. Comparable as an emerging-adjacent player building capability in the same enterprise support and managed services category where Spinnaker competes, particularly for cost-sensitive enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/spinnaker-support
• Xx.com/spinnakersupprt

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spinnaker Support