Name

Support Revolution

Legal name

Support Revolution Ltd

Website

https://supportrevolution.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Thatcham

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Third-Party Software Support Services: Support Revolution provides ongoing third-party maintenance and technical support for enterprise software including Oracle, SAP, VMware, and IBM Db2. Revenue is generated through annual support contracts that replace vendor support agreements. The model offers significant cost savings (50-90% reduction) compared to original vendor support fees while providing equivalent or superior technical coverage including break-fix support, security updates, and TLR compliance updates. Additional revenue comes from supplementary managed services, security services, and consulting engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Support Revolution delivers third-party enterprise software support and maintenance services for Oracle, SAP, VMware, and IBM Db2 platforms, positioned as an independent alternative to vendor support contracts. The service is sold as an annual subscription and is reported to deliver cost savings of 50-90% versus vendor pricing for enterprise customers.

Product overview

Support Revolution is an independent third-party enterprise software support provider offering a platform of support services for Oracle, SAP, VMware, and IBM Db2 software. The core offering consists of four main product lines: Oracle Software Support covering Database, E-Business Suite, Business Intelligence, Exadata, FLEXCUBE, Fusion, Hyperion, JD Edwards, Fusion Middleware, Retail-J, Hardware, PeopleSoft, Primavera, and Siebel CRM; SAP Software Support covering S/4HANA, R/3, Business Suite, Business Warehouse, HANA, ASE/Sybase, BusinessObjects, and Global Trade Services; VMware Support for virtualisation products; and IBM Db2 Support for database systems. The platform differentiates through guaranteed resolution SLAs (2-hour for critical issues), no forced upgrades, support for customisations, and included security services. Customers achieve 50-90% cost savings compared to vendor support fees.

Differentiator

Problem solved

Functional benefit

Brands

• Revolutionary Enterprise Security: Server security software and services powered by Trend Micro, providing virtual patching and enterprise-grade protection.
• Revolutionary Defence
• Revolutionary Managed Services
• Ask the Experts
• Enhancement Days

Products and services

• Oracle Software Support
• SAP Software Support
• VMware Support
• IBM Db2 Support

Quantifiable outcome

• 50-90% reduction in annual vendor support costs
• +5 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Trend MicrocoreTechnology or IntegrationPartnership for Virtual Patching technology that creates a defensive perimeter around databases and application servers. Trend Micro technology detects and blocks exploit attempts at the network level, providing real-time protection against CVEs without requiring downtime for code-level patches.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS partner offering cloud infrastructure options with 15-minute Recovery Point Objective and 4-hour recovery time for supported environments.
• Microsoft AzurecoreTechnology or IntegrationAzure partner offering cloud infrastructure options with 15-minute Recovery Point Objective and 4-hour recovery time for supported environments.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• Cloudreach (Atos): Cloud transformation and managed services provider now part of Atos, with capabilities in SAP/Oracle migration and cloud support. Emerging/regional competitor for cloud-enabled support and managed services in EMEA.
• Syntax (formerly Syntax-Brillian): Managed cloud and ERP services provider with Oracle and SAP application management capabilities. An emerging adjacent player in third-party-style managed application support, particularly for cloud-hosted Oracle/SAP environments.

Direct peers

• Spinnaker Support: Privately held independent third-party support provider for Oracle, SAP and Microsoft technology stacks. Direct competitor targeting the same switcher base with similar cost-savings, SLA-driven value proposition and global delivery model.
• Rimini Street: Publicly traded global leader in independent third-party enterprise software support for Oracle, SAP and other megavendor products. Direct competitor with the same value proposition (50%+ cost savings vs vendor), broader portfolio and larger global sales force.

Broad incumbents

• DXC Technology: Large global IT services provider offering managed application services, ERP support and modernization for Oracle and SAP estates. Broader portfolio than Support Revolution but overlaps on third-party-style application management and support engagements for large enterprises.
• Oracle Premier Support: The incumbent vendor support offering that Support Revolution explicitly replaces. Comparison is the centerpiece of Support Revolution's marketing motion; Oracle Premier Support bundles updates, upgrades and technical support at full list price.
• Accenture Oracle/SAP Practice: Global systems integrator with large Oracle and SAP application management services practice. Competes for managed services and AMS renewals that overlap with Support Revolution's higher-end enterprise engagements.
• IBM Software Support: Incumbent vendor support for IBM Db2 and related software that Support Revolution's IBM Db2 support practice competes against. Included in the same cost-savings comparison framework as Oracle and SAP.
• VMware (Broadcom) Support: Vendor support for vSphere, vCenter, NSX, vSAN and Horizon that Support Revolution's VMware practice targets. Broadcom's post-acquisition changes to VMware licensing/support have intensified customer cost pressure and accelerated third-party support demand.
• SAP Enterprise Support: Incumbent vendor support for SAP ECC, S/4HANA, HANA, BW and BusinessObjects that Support Revolution's SAP support line directly competes against. Standard enterprise support is priced as a percentage of license fees, which drives the cost-savings wedge.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• LinkedIngartner.com/reviews/market/independent-third-party-software-support-for-megavendors/vendor/support-revolution/product/support-revolution
• Xx.com/support_revo

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Support Revolution