Ondaro
Ondaro is a ServiceNow Elite consulting partner delivering implementation, managed services, and AI governance advisory exclusively on the ServiceNow platform for enterprise clients across government, healthcare, financial services, and other verticals.
- Company typePrivate
- Founded2019
- HeadquartersSan Diego, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Ondaro does
Ondaro is a privately-held ServiceNow Elite consulting partner — the highest tier in ServiceNow's partner program — that delivers professional services and managed services exclusively on the ServiceNow platform. The company's portfolio is organized around three flagship engagement programs: Ondaro Essentials, a fixed-price rapid-implementation service that deploys core ServiceNow capabilities (ITSM, CMDB, HAM, SAM, HRSD, CSM, Portal, VR) in under 12 weeks; Ondaro Clear Path, a 3-week strategic assessment producing a 1–3 year platform roadmap; and Ondaro Reserve, a recurring managed-services program with three tiers (CORE from $17,000/month, PREMIUM, and FLEX) providing certified ServiceNow talent for ongoing operations. Complementary offerings include a Transformation & Adoption Center of Excellence, an Innovation Lab for AI and emerging ServiceNow products, Lighthouse for AI Control Tower (a 24-hour AI governance discovery engagement), VR Essentials, and Portal Essentials — supported by instructor-led CMDB, ITAM, and Platform Owner MasterClasses.
The firm serves enterprise clients across Federal Government, State and Local Government, Healthcare, Financial Services, Manufacturing, Education, Retail, Technology, and safety organizations, with named customers including UCLA Health, Adient, 7-Eleven, McAfee, Avalara, Freedom Financial, Maricopa County, NJIT, and a Texas Energy Company. Delivery is anchored in a San Diego headquarters with wholly-owned subsidiaries in Brazil (Ondaro do Brasil Consultoria Ltda.), Canada (Ondaro Canada Consulting ULC), and Mexico (Cask Digital Services de Mexico), supported by a 251–500-employee workforce of certified ServiceNow practitioners.
Monetization is primarily professional services revenue from project-based and retainer engagements, augmented by a growing managed-services annuity via Reserve. Distribution combines direct enterprise field sales with co-sell and lead flow through the ServiceNow partner ecosystem, an inbound content-marketing engine anchored by Fortified Quarterly, and event activation at ServiceNow Knowledge 2026. The company rebrand from Cask NX to Ondaro in 2026, paired with a coordinated C-suite expansion (including a new CFO and Chief AI Officer in late 2025), signals deliberate repositioning toward AI-enabled, next-generation ServiceNow delivery.
Ondaro firmographics
Firmographics- Name
- Ondaro
- Legal name
- Ondaro LLC
- Website
- https://ondarowave.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Ondaro is a ServiceNow Elite consulting partner delivering implementation, managed services, and AI governance advisory exclusively on the ServiceNow platform for enterprise clients across government, healthcare, financial services, and other verticals.
- Ownership category
- akta.pro rank
Where Ondaro is headquartered
LocationHeadquarters
- HQ city
- San Diego
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Ondaro business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Others
Revenue model
- Professional Services — Implementation & Consulting: Ondaro generates revenue by providing consulting and implementation services for ServiceNow platforms. This includes strategy and planning, organizational change management, AI readiness, and implementation of ITSM, ITOM, ITAM, HRSD, CRM, SPM, Risk & Security, and App Engine modules. Revenue is earned through project-based and retainer engagements.
- Managed Services — Ondaro Reserve: Ondaro Reserve provides ongoing platform operations and enhancement services through three tiers (CORE, PREMIUM, FLEX), generating recurring monthly revenue from enterprise clients. The CORE tier starts at $17,000 per month, with PREMIUM and FLEX offering higher-value, full-lifecycle engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Ondaro Reserve CORE: Budget-based monthly capacity for platform operations and enhancement |
| Subscription | Monthly | Ondaro Reserve PREMIUM: Full-service lifecycle from demand to delivery |
| Subscription | Monthly | Ondaro Reserve FLEX: Dedicated pod teams for specific roadmap initiatives |
| Subscription | Multi-year contract | Ondaro Essentials: Rapid implementation program |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels8 records
Ondaro product offering
Product offeringCore offering
Ondaro is a ServiceNow Elite consulting partner that designs, implements, and manages ServiceNow platform deployments for enterprise and public-sector clients. Its core offerings span strategy and planning (Clear Path), rapid fixed-price implementation (Essentials), and ongoing managed services (Reserve) across ITSM, ITOM, ITAM, HRSD, CRM, SPM, SecOps, IRM, and App Engine modules.
Product overview
Ondaro is a ServiceNow Elite consulting partner offering a portfolio of named service offerings organized around the ServiceNow platform. The core portfolio consists of three flagship engagement programs—Ondaro Essentials (rapid fixed-price implementations covering ITSM, ITOM, ITAM, HRSD, CRM, SPM, SecOps, and App Engine modules, deliverable in under 12 weeks), Ondaro Clear Path (a 3-week platform assessment producing a 1–3 year strategic roadmap), and Ondaro Reserve (ongoing operational support across CORE, PREMIUM, and FLEX tiers providing certified ServiceNow talent). These are complemented by the Transformation & Adoption COE for program-level platform integration and the Innovation Lab for AI and emerging ServiceNow products. Ondaro also delivers specialized sub-products including VR Essentials (vulnerability management), Portal Essentials (Employee Center-based self-service portals), and Lighthouse for AI Control Tower (a 24-hour AI governance activation engagement). The company provides implementation services across eight ServiceNow modules: ITSM, ITOM, ITAM, HRSD, CRM, SPM, SecOps/IRM, and App Engine. Supporting educational offerings include CMDB, ITAM, and Platform Owner MasterClasses, while the AI Readiness & Implementation service addresses organizational AI preparedness and governance.
Differentiator
Problem solved
Functional benefit
Products and services
- Ondaro Clear Path
Quantifiable outcome
- UCLA Health was named in ServiceNow's 2026 Top 10 Best Employee Experiences following its transformation with Ondaro.
- +3 more outcomes
Companies that use Ondaro
Customer profileNamed customers12 records
Segments8 records
Ideal customer profiles4 records
Ondaro technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability6 records
Feature8 records
Ondaro partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- ServiceNowcoreOndaro is a ServiceNow Elite partner — the highest tier in ServiceNow's partner program. They specialize exclusively in ServiceNow platform consulting, implementation, and managed services, including ITSM, ITOM, ITAM, HRSD, CRM, SPM, SecOps, IRM, and App Engine. ServiceNow is the core platform vendor and primary channel partner for Ondaro's business, generating leads and co-selling opportunities through the partner ecosystem.
- Microsoft AdvertisingminorOndaro's privacy policy notes a partnership with Microsoft Advertising, which captures behavioral data alongside Microsoft Clarity to optimize advertising and marketing efforts.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Ondaro competitors and assessment
Company assessmentBroad incumbents
- Deloitte: Deloitte is a ServiceNow Global Elite partner with a large ServiceNow consulting practice spanning ITSM, HRSD, security, and customer workflows. Overlaps with Ondaro's enterprise customer base and ServiceNow delivery capabilities but at much larger scale.
- KPMG: KPMG is a ServiceNow Global Elite partner providing implementation and managed services alongside its broader advisory portfolio. Directly competes for enterprise ServiceNow transformation mandates but is a multi-platform, multi-line firm.
- Cognizant: Cognizant is a global IT services firm and ServiceNow Elite partner that acquired boutique ServiceNow specialist Thirdera. Competes with Ondaro for ServiceNow implementation work but at much larger scale and with broader transformation capabilities.
- PwC: PwC is a ServiceNow Global Elite partner with established practices across HRSD, ITSM, and risk/security on ServiceNow. Overlaps with Ondaro in enterprise accounts and federal/SLED verticals but operates at far greater scale.
- Accenture: Accenture is a ServiceNow Global Elite partner and one of the largest systems integrators delivering ServiceNow implementations across all major modules. Competes with Ondaro for enterprise ServiceNow deals but bundles ServiceNow within a far broader transformation portfolio.
Direct peers
- Slalom: Slalom is a ServiceNow Elite partner with a similarly consulting-led model that helps enterprises implement and operate ServiceNow across ITSM, HRSD, and other modules. Comparable to Ondaro in its pure-play ServiceNow focus and mid-sized boutique delivery model.
- Crossfuze: Crossfuze is a long-standing pure-play ServiceNow Elite partner providing implementation and managed services for ITSM, ITOM, ITAM, HRSD, and other modules. Closest like-for-like peer to Ondaro given the exclusive ServiceNow focus and similar services portfolio.
- Perficient (an IBM Company): Perficient is a digital consultancy with a long-standing ServiceNow Elite partner practice covering implementation and managed services. Closely comparable to Ondaro in mid-sized boutique IT consulting with deep ServiceNow specialization.
- Neos: Neos (formerly KMS Technology ServiceNow practice) is a ServiceNow Elite partner specializing in consulting, implementation, and managed services on the platform. Comparable to Ondaro as a boutique ServiceNow-only firm serving enterprise and public-sector clients.
Others
- ServiceNow: ServiceNow is the platform vendor on which Ondaro's entire service portfolio is built and is Ondaro's primary channel partner. Not a competitor but a critical ecosystem participant whose product, pricing, and partner-program decisions directly determine Ondaro's addressable market.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Ondaro social profiles
Digital presenceOndaro compliance and trust
Trust signalCompliance2 records
Ondaro financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ondaro leadership team
Management profileNumber of profiles
Profiles9 records
Ondaro subsidiaries and ownership
Company hierarchySubsidiaries3 records
Ondaro funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ondaro M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ondaro
What does Ondaro do?
Ondaro is a ServiceNow Elite consulting partner that designs, implements, and manages ServiceNow platform deployments for enterprise and public-sector clients. Its core offerings span strategy and planning (Clear Path), rapid fixed-price implementation (Essentials), and ongoing managed services (Reserve) across ITSM, ITOM, ITAM, HRSD, CRM, SPM, SecOps, IRM, and App Engine modules.
Is Ondaro a public or private company?
Ondaro is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Ondaro founded?
Ondaro was founded in 2019. It employs 251 to 500 people.
Where is Ondaro based?
Ondaro is headquartered in San Diego, United States, in the North America region.
How does Ondaro make money?
Two revenue lines are on record. Professional Services — Implementation & Consulting is the primary driver. The others are managed Services — Ondaro Reserve.
Who are Ondaro's main competitors?
Broad incumbents on record are Deloitte, KPMG, Cognizant, PwC and Accenture. Direct peers are Slalom, Crossfuze, Perficient (an IBM Company) and Neos. ServiceNow is listed as an others.
Does Ondaro have an API?
No public API is recorded for Ondaro.