What Benchmark Analytics does

Benchmark Analytics, headquartered in Chicago and operating as Benchmark Solutions, LLC, is a private SaaS company that delivers evidence-based personnel management software to U.S. law enforcement agencies, corrections facilities, state POST entities, and public entity insurance risk pools. The platform is anchored by the Benchmark Management System (BMS), a single-source system of record for use-of-force, internal affairs, training, community engagement, performance evaluation, and officer activity data, and is extended by the First Sign Officer Advocacy Suite (Early Intervention, Wellness, Excellence, and Retention modules) and the C.A.R.E. Case Action Response Engine for intervention management. A separate iMPACT Benchmark Risk Solutions product serves the public-entity insurance and risk-pool segment, with Preferred Governmental Insurance Trust representing 70 member agencies as a flagship channel partner.

The underlying technology stack combines cloud infrastructure (AWS), a proprietary dataset of more than 70 million officer-behavior data points, and predictive analytics, anomaly detection, and process automation capabilities developed in collaboration with the University of Chicago. The company has supported peer-reviewed research, including a randomized control trial with the Seattle Police Department on fatigue management training, which reported improvements in sleep, PTSD, and anxiety metrics. The platform maintains HIPAA compliance for officer wellness data and supports federal purchasing via GSA procurement.

Benchmark Analytics generates revenue through annual subscription contracts sold via direct enterprise field sales to government agencies, with quote-based pricing that is not publicly disclosed. Go-to-market channels include direct sales, GSA procurement, state-level POST partnerships, IACP conference engagement, and risk-pool distribution through PGIT. The company received its first disclosed institutional growth capital investment from PSG Equity in July 2024 to fund expansion and technology enhancements, including AI and data science capabilities.

Name

Benchmark Analytics

Legal name

Benchmark Solutions, LLC

Website

https://benchmarkanalytics.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Benchmark Analytics is a Chicago-based SaaS company that provides evidence-based personnel management software for law enforcement agencies, using predictive analytics and a research partnership with the University of Chicago to support officer wellness, early intervention, and compliance.

Ownership category

akta.pro rank

Product category

Law Enforcement Personnel Management Software

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Human Capital Management (HCM) & Payroll Platforms (HDAEAEAJ)

akta.pro secondary industry

Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE)

Keywords

• Law enforcement software
• Police analytics platform
• Officer wellness analytics
• Early intervention system
• Public safety personnel management

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Platform Subscription: Subscription-based SaaS platform serving law enforcement agencies with evidence-based personnel management solutions. Revenue generated through annual or multi-year subscription contracts with government agencies and law enforcement departments.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Benchmark Analytics provides subscription-based SaaS software for law enforcement personnel management, centered on the BMS (Benchmark Management System®) platform, the First Sign® Officer Advocacy Suite (Early Intervention, Wellness, Excellence, Retention), and the C.A.R.E.® Case Action Response Engine. The solutions track, organize, and analyze personnel data such as use of force, internal affairs, training, community engagement, performance evaluation, and officer wellness. The platform leverages predictive analytics, anomaly detection, and process automation developed in partnership with the University of Chicago to help police departments, corrections facilities, state POST entities, and public entity insurance risk pools identify officer risk early and improve workforce outcomes.

Product overview

Benchmark Analytics offers an integrated suite of evidence-based personnel management solutions for law enforcement, built around three core software products: the BMS (Benchmark Management System®) as the foundational single-source platform for all compliance and personnel data; the First Sign® Officer Advocacy Suite providing analytics-driven early intervention, wellness, excellence, and retention capabilities; and the C.A.R.E. (Case Action Response Engine®) for proactive intervention management. The ecosystem serves law enforcement agencies, corrections facilities, state POST entities, and risk pools, with the iMPACT Benchmark Risk Solutions module extending analytics to insurance partners. The company partners with the University of Chicago for research-backed analytics and data science capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• BMS | Benchmark Management System®: Single-source platform for all compliance and people data, tracking use of force, internal affairs, training, community engagement, performance evaluation, officer profile, and activity.
• First Sign® Officer Advocacy Suite
• C.A.R.E. | Case Action Response Engine®
• iMPACT® Benchmark Risk Solutions®

Products and services

• BMS | Benchmark Management System® Single-source platform for tracking, organizing, and analyzing all personnel data points including use of force, internal affairs, training, community engagement, performance evaluation, officer profile, and activity monitoring, for law enforcement agencies.
• First Sign® Officer Advocacy Suite Research-based, analytics-driven performance insights platform comprising Early Intervention, Wellness, Excellence, and Retention modules to support officer wellness, identify problematic behavior, and improve workforce outcomes for law enforcement agencies.
• C.A.R.E. | Case Action Response Engine® Proactive, targeted intervention support platform for managing assigned interventions through a proprietary process and intervention case management system, for law enforcement agencies.
• iMPACT® Benchmark Risk Solutions® Risk management solution for public entity insurance pools and insurers that integrates law enforcement expertise with analytics to drive measurable improvements in officer well-being, safety, and outcomes across member agencies.
• Corrections Management Personnel management solutions adapted for corrections facilities, extending the core BMS platform to address officer wellness, performance tracking, and personnel data management for correctional officers and staff.

Quantifiable outcome

• 50% reduction in PTSD symptoms through fatigue management training
• +4 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core, flagship and minor.

• University of ChicagocoreStrategic or Co-development PartnerAcademic research partnership powering evidence-based personnel management solutions. The partnership validates the company's approach through rigorous research including randomized control trials published in peer-reviewed journals like the Journal of Experimental Criminology.
• Preferred Governmental Insurance Trust (PGIT)flagshipStrategic or Co-development PartnerPartnership with PGIT, a public entity insurance trust with 70 law enforcement member agencies, to deliver iMPACT Benchmark Risk Solutions. The partnership transformed how PGIT engages with member agencies, enabling evidence-based risk management and meaningful partnerships with command staff.
• Amazon Web Services (AWS)coreTechnology or IntegrationTechnology partnership for cloud infrastructure. The company maintains continued collaboration with AWS for its platform deployment and scalability.
• Weil, Gotshal & MangesminorOthersLegal advisory firm providing counsel to Benchmark Analytics for the PSG Equity growth capital investment transaction.
• Kirkland & EllisminorOthersLegal advisory firm providing counsel for the PSG Equity growth capital investment transaction.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mark43: Cloud-native public safety platform providing RMS, CAD, and analytics for police departments. Direct competitor in selling modern, evidence-driven software to law enforcement agencies seeking to replace legacy systems.
• CentralSquare Technologies: Public sector software provider with a dedicated public safety suite (CAD, RMS, mobile). Competes head-to-head with Benchmark Analytics in personnel and operational workflows for police and corrections agencies.
• ForceMetrics: Law enforcement analytics platform focused on officer performance and data-driven decision support. Closest niche competitor, also leveraging analytics to help agencies make personnel and deployment decisions.

Emerging players

• SoundThinking (formerly ShotSpotter): Public safety technology company expanding from gunshot detection into broader policing analytics and resource deployment software. Increasing overlap with Benchmark's data-driven personnel and deployment use cases.
• PenLink (formerly Pen-Link): Investigative analytics software for law enforcement, focused on digital evidence and communications analysis. Adjacent competitor selling into similar agency buyers and procurement budgets.
• Palantir Technologies: Data analytics platform used by some law enforcement and government agencies for operational intelligence. Competes indirectly when agencies consider generalized data platforms over a purpose-built personnel solution.

Others

• LexisNexis Risk Solutions: Data and analytics provider serving law enforcement and insurance markets. Relevant as both a potential data partner for Benchmark's risk solutions and an adjacent provider in the public entity insurer ecosystem.

Broad incumbents

• Motorola Solutions: Dominant incumbent in command center software (CommandCentral) and public safety communications. Established buyer relationships in police departments that Benchmark must displace or partner with to win contracts.
• Axon: Public safety technology leader in body cameras, TASER, and software (Axon Standards, Axon Evidence). Overlaps with Benchmark on officer performance and accountability workflows, though its core focus is hardware and evidence management.
• Tyler Technologies: Large public sector software provider serving courts, corrections, and public safety. Relevant as a broad incumbent whose public safety portfolio overlaps Benchmark's TAM and could bundle competing analytics.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BenchmarkLLC
• YouTubeyoutube.com/channel/UCjY12pOzZk9pq5evH326QPg
• Facebookfacebook.com/Benchmark-Analytics-1584551868286279
• LinkedInlinkedin.com/company/24993422

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Benchmark Analytics