What Mark43 does

Mark43, Inc. is a privately held, cloud-native public safety software company headquartered in New York that delivers a unified operations platform for law enforcement, fire, and emergency communications agencies. The Mark43 Intelligent Platform integrates Computer-Aided Dispatch (CAD), Records Management (RMS), mobile field operations (OnScene), analytics (Insights), custody/booking, evidence, and AI-empowered tools (ReportAI, BriefAI) on a single data layer hosted natively on AWS GovCloud. Mark43 is the only public safety vendor with both CAD and RMS authorized at FedRAMP High, and the platform is positioned as the only open API in public safety, with 150+ third-party integrations spanning sensors, cameras, emergency response, and federal/state data feeds.

The company sells primarily through a quote-based enterprise SaaS model with multi-year contracts tailored to agency size, modules deployed, and jurisdiction, augmented by professional services for implementation, training, and configuration. Distribution combines direct enterprise sales (including a UK & Ireland regional headquarters led by Co-Founder Matt Polega) with a federal contracting vehicle via Carahsoft, certified resellers (Blue Line Tech, Code 3, MissionRT, Free It Data Solutions, Strategic Communications), system integrators (Accenture, Deloitte, SDI, Sikich), and implementation partners (Simple Technology Solutions, SNO Corp). Customer base spans 300+ public safety agencies, including U.S. federal (U.S. Secret Service, Department of the Interior, U.S. Capitol Police, Defense Intelligence Agency, NTSB, NIH Division of Emergency Management), large municipal (Dallas PD/Fire-Rescue, New Orleans PD, San Antonio PD, Boston PD, Seattle PD, Louisville Metro PD), UK police forces (Greater Manchester Police, Cumbria Constabulary), and international accounts (New South Wales Police in Australia).

Mark43 has raised approximately $269 million in cumulative venture funding across multiple rounds, including a $27 million Series B in 2016 led by General Catalyst and Spark Capital (with Jeff Bezos, Sound Ventures, and Goldman Sachs) and a $101 million Series E in July 2021 led by The Spruce House Partnership and Tiger Global Management. Recent strategic emphasis is on AI-empowered reporting, dispatch automation (Intelligent Plan Builder, Automated Response Engine), and international expansion into the UK following Cyber Essentials Plus certification. The platform holds FedRAMP High, ISO/IEC 27001, SOC 2/SOC 3, CJIS, GovRAMP, NIST, and UK Cyber Essentials Plus certifications, making it one of the most security-credentialed public safety platforms serving both U.S. and international government customers.

Name

Mark43

Legal name

Mark43, Inc.

Website

https://mark43.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

251–500 employees

Short description

Mark43 is a New York-based cloud-native public safety software company serving 300+ U.S. federal, state, and local law enforcement agencies plus UK and Australian police forces, providing a FedRAMP High-authorized unified platform spanning CAD, RMS, mobile, analytics, AI-assisted reporting, and 150+ third-party integrations.

Ownership category

akta.pro rank

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Enterprise SaaS Subscriptions (CAD, RMS, OnScene, Insights, Booking): Recurring subscription revenue from public safety agencies on multi-year contracts for cloud-native CAD, RMS, mobile, and analytics modules. Deployment at scale across U.S. federal, state, and local agencies and increasingly UK police forces. Implied multi-year contract structure based on procurement-driven GTM (e.g., $30M ARPA-funded deployment at New Orleans PD).
2. Professional Services (Implementation, Training, Configuration): Tailored implementation experience and continuous dedicated customer support; includes configuration of agency-specific workflows, on-site officer/dispatcher training, and rollout support. The Mark43 Law Enforcement solution page cites 10% implementation time vs prior vendor and 4 hours to train each patrol officer.
3. Premium Add-On Modules (ReportAI, BriefAI, Crime Gun Interfaces, eCitations, Fortified): Modular upsell of AI-empowered and specialized compliance modules on top of the core CAD/RMS subscription, including Mark43 ReportAI, BriefAI, eCitations, Mark43 Fortified (security automation), and Crime Gun Interfaces (ATF/NIBIN integrations). Land-and-expand pattern evidenced by new module launches (e.g., eCitations launched October 2025).

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

Mark43 provides a cloud-native, AI-empowered public safety operations platform built natively on AWS GovCloud that unifies Computer-Aided Dispatch (CAD), Records Management (RMS), mobile field operations (OnScene), analytics (Insights), booking, evidence management, and an open API ecosystem of 150+ integrations for federal, state, local, and international law enforcement, fire, and EMS agencies. The platform is FedRAMP High authorized and includes AI-powered modules such as Mark43 ReportAI for AI-assisted report writing and Mark43 CAD's Intelligent Plan Builder and Automated Response Engine.

Product overview

Mark43 delivers a unified, cloud-native public safety platform organized around a core Intelligent Platform with modular products for Computer-Aided Dispatch (Mark43 CAD), Records Management (Mark43 RMS), mobile field operations (Mark43 OnScene, including OnScene CarPlay and the Mark43 eCitations mobile-first citation module), a backup dispatch system (Mark43 Alternate CAD), custody management (Mark43 Booking), use-of-force reporting, and crime gun intelligence (Mark43 Crime Gun Interfaces) — all sitting on a Modern Data Platform that includes the Integrated Ecosystem (150+ integrations via open API), Mark43 Insights analytics, Mark43 Data Lake (Microsoft SQL Server, AWS GovCloud), and the Mark43 Fortified security/compliance module. AI capabilities are embedded into the platform, with Mark43 ReportAI (generative-AI report drafting in RMS) and Mark43 BriefAI powering AI-assisted reporting and investigations, while Mark43 CAD's Intelligent Plan Builder and Automated Response Engine bring AI-driven dispatch optimization with human-in-the-loop controls. The platform is FedRAMP High authorized and deployed across 300+ agencies worldwide (federal, state, local, campus, port/transportation, UK forces).

Differentiator

Problem solved

Functional benefit

Brands

• Mark43 RMS: Cloud-native Records Management System for law enforcement report writing and case management.
• Mark43 CAD
• Mark43 OnScene
• Mark43 Insights
• Mark43 Booking
• Mark43 ReportAI
• Mark43 BriefAI
• Mark43 Crime Gun Interfaces
• Mark43 Alternate CAD
• Mark43 eCitations
• Mark43 Data Lake

Products and services

• Mark43 Platform (Intelligent Platform) A cloud-native, AI-empowered unified platform that brings CAD, RMS, mobile, analytics, booking, and integrations together for public safety operations spanning dispatch through case resolution. Built for federal, state, local, and international public safety agencies.
• Mark43 RMS A mobile-first, cloud-native Records Management System (RMS) for public safety agencies that can reduce report writing time by up to 80%, with NIBRS/State IBRS compliance validation, AI-assisted report writing, and real-time data access.
• Mark43 CAD A cloud-native, multi-discipline Computer-Aided Dispatch system unifying call intake, recommendations, and unit coordination across law, fire, and EMS, with Intelligent Plan Builder (predictive impact modeling) and Automated Response Engine with human-in-the-loop controls.
• Mark43 OnScene A native mobile application for first responders providing real-time situational awareness, officer-based GPS tracking via Esri mobile, mobile report writing, push notifications, license scanning, and offline capability, with OnScene CarPlay for in-vehicle hands-free use.
• Mark43 eCitations A cloud-native, mobile-first electronic citations solution that enables officers to capture, print, issue, and submit citations from a single app — even offline — with scanning of driver licenses, VINs, plates, and DMV/NCIC database queries, plus integration with CAD and RMS.
• Mark43 Alternate CAD A backup CAD system designed to serve as a resilient failover for primary CAD during disasters, tactical incidents, or training academies, with three geographically diverse AWS GovCloud availability zones for maximum resilience.
• Mark43 Booking A custody and booking solution for documenting detainee intake, including photos, property, scars/marks/tattoos, events, and medical appointments, integrating with Mark43 RMS and working on iPhone, Android, tablet, and desktop.
• Mark43 ReportAI An AI-assisted report writing tool built directly into Mark43 RMS that drafts police narratives from CAD data, body-worn camera transcripts, officer notes, and event context, with role-based access controls and built-in validation for completeness, style, tone, and policy compliance.
• Mark43 Crime Gun Interfaces Interfaces connecting Mark43 RMS with ATF's NESS and eTrace DIRECT systems to automate firearm and incident data sharing, eliminating manual batch submissions and reducing trace turnaround from weeks to hours.
• Mark43 Use of Force Reporting An intuitive data aggregation and reporting tool for tracking, monitoring, and managing use of force events, with FBI-compliant reporting, BWC integration, configurable workflows, multi-level approval, and detailed audit logs.
• Mark43 Insights A native analytics and business intelligence module within the Mark43 Platform that visualizes crime and operational trends, tracks performance, and supports mission development and operational decision-making via customizable dashboards.
• Mark43 Data Lake A replicated database hosted on AWS GovCloud for storing public safety data securely in the cloud, powered by Microsoft SQL Server with 140+ prebuilt SQL views, enabling data export and analysis in external BI tools.
• Mark43 Fortified An automated security and compliance monitoring module providing real-time alerts, event logs, investigation workflows, audit trails, SCIM-based access control, and trend analysis for risk visibility and compliance posture.
• Mark43 Modern Data Platform The data foundation layer of Mark43's platform, unifying CAD, RMS, and external systems data for real-time access and analysis, with built-in Integrated Ecosystem (150+ integrations via open API), Insights analytics, and Data Lake components.

Named customers43 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration58 records

AI capability13 records

Feature13 records

Partnerships

26 partnerships are on record, tiered strategic, flagship/core and mid-tier.

• Mi-CasestrategicStrategic or Co-development Partner · 1 March 2026Strategic partnership announced March 2026 to deliver a comprehensive public safety platform for law enforcement agencies, extending Mark43's case management and records capabilities.
• Multitude InsightsstrategicStrategic or Co-development Partner · 1 February 2026Strategic partnership announced February 2026 to integrate Multitude Insights' BLTN AI-powered intelligence sharing platform into Mark43's modern records management system workflows. Aims to modernize intelligence sharing for public safety and enable real-time cross-jurisdictional collaboration, replacing fragmented legacy systems.
• SNO CorpstrategicImplementation/ SI/ Consulting Partner · 24 February 2025Partnered with Mark43 to deliver a modern public safety technology platform for the National Institutes of Health (NIH) Division of Emergency Management. Implementation and systems integration partner for federal deployments.
• Amazon Web Services (AWS)flagship/coreTechnology or IntegrationMark43's platform is purpose-built on AWS GovCloud, making AWS the foundational infrastructure partner. Mark43 is an AWS Public Safety and Disaster Response Competency vendor and uses AWS GovCloud for security, FedRAMP High authorization, and resilience across three geographically diverse availability zones. Mark43 and AWS jointly provide leading protection against cyber threats.
• ESRIflagship/coreTechnology or IntegrationMajor technology partner providing GIS software and mapping integration for Mark43's platform. ESRI powers the responder GPS tracking, mobile tracking, and geospatial mapping capabilities in Mark43 OnScene and CAD.
• AxonstrategicTechnology or IntegrationIntegration partner connecting body-worn camera (BWC), dashcam, and digital evidence to Mark43's RMS workflows. Enables unified capture, search, and review of digital evidence alongside records and use-of-force reports.
• Motorola SolutionsstrategicTechnology or IntegrationIntegration partner for public safety communications, command and control, and records interoperability within Mark43's open API ecosystem.
• RapidSOSstrategicTechnology or IntegrationIntegration partner enabling 911 data sharing and emergency response data ingestion directly into Mark43's CAD workflows.
• Flock SafetystrategicTechnology or IntegrationIntegration partner connecting license plate reader (LPR) data and drone video into CAD and RMS workflows for situational awareness and accelerated response.
• ForceMetricsstrategicTechnology or IntegrationFeatured integration partner providing analytics and workforce/public safety intelligence layered on top of Mark43's RMS data.
• Simple Technology SolutionsstrategicImplementation/ SI/ Consulting PartnerImplementation partner on the U.S. Department of the Interior's $60 million Mark43-powered contract spanning six law enforcement programs, ~3,000 sworn officers, and 855+ locations. Deployed the Mark43 Law Enforcement RMS and CAD across the DOI Office of Law Enforcement and Security.
• Carahsoft Technologyflagship/coreChannel Partner/ Reseller/ DistributorPrimary federal contracting vehicle and certified Mark43 reseller. Carahsoft facilitates public sector procurement (carahsoft.com/mark43) and is the go-to marketplace for federal agencies purchasing Mark43 platforms. Also referenced as a Series A investor in Multitude Insights.
• Blue Line Techmid-tierChannel Partner/ Reseller/ DistributorCertified Mark43 reseller serving U.S. regional markets (bluelinetechnj.com).
• Code 3 Technologymid-tierChannel Partner/ Reseller/ DistributorCertified Mark43 reseller providing software solutions (code3technology.com/software-solutions/).
• Free It Data Solutionsmid-tierChannel Partner/ Reseller/ DistributorCertified Mark43 reseller providing data solutions to public safety agencies (freeitdata.com).
• MissionRTmid-tierChannel Partner/ Reseller/ DistributorCertified Mark43 reseller (missionrt.com/partners/mark43) providing implementation services.
• Strategic Communicationsmid-tierChannel Partner/ Reseller/ DistributorPartner Alliance Community member (yourstrategic.com/partner-alliance-community).
• AccenturestrategicImplementation/ SI/ Consulting PartnerMajor business partner providing consulting, implementation, and procurement services to public safety customers.
• DeloittestrategicImplementation/ SI/ Consulting PartnerMajor business partner providing consulting and implementation services to public safety customers.
• Insightmid-tierImplementation/ SI/ Consulting PartnerBusiness partner for IT services, deployment, and procurement support.
• SDImid-tierImplementation/ SI/ Consulting PartnerBusiness partner providing deployment and integration services.
• Sikichmid-tierImplementation/ SI/ Consulting PartnerBusiness partner providing consulting and implementation services.
• Visionary Integration Professionals (VIP)mid-tierImplementation/ SI/ Consulting PartnerBusiness partner for systems integration and implementation.
• Edge (EdgeMarket)strategicChannel Partner/ Reseller/ DistributorExpanded EdgeMarket digital marketplace with Mark43's public safety platform to bring modern campus safety technology to higher education institutions nationwide (edgemarket.njedge.net/home/mark43-public-safety-operations-platform).
• MicrosoftstrategicTechnology or IntegrationTechnology partner — Microsoft SQL Server powers Mark43's Data Lake with 140+ prebuilt SQL views for advanced analytics and export to external BI tools.
• 911TechstrategicTechnology or IntegrationMark43 expanded its public safety ecosystem with 911Tech in May 2026 to eliminate operational silos, integrating 911/emergency call handling with Mark43's CAD and RMS workflows.

Scale indicators18 records

Recent moves9 records

Expansion highlights7 records

Direct peers

• CentralSquare Technologies: Formed from the merger of TriTech Software Systems, Aptean Public Sector, Zuercher Technologies, and Superion/Sungard Public Sector. CentralSquare offers CAD, RMS, mobile, and analytics suites to state and local public safety agencies, directly competing with Mark43's CAD, RMS, OnScene, and Insights modules across Mark43's core customer base.
• Tyler Technologies: Public sector software giant whose New World Systems public safety suite (CAD, RMS, mobile, court, jail) competes head-to-head with Mark43 at state, county, and municipal agencies. Tyler's broader ERP/courts portfolio creates a bundling advantage in procurement that Mark43 must counter on cloud-native architecture and integrations.
• Versaterm: Canadian-headquartered public safety software provider offering CAD, RMS, mobile, and analytics. Versaterm competes directly with Mark43 in North American municipal and transit police procurements and is a logical reference point for Mark43's UK/Canadian expansion trajectory.
• SOMA Global: Cloud-native public safety platform competing in the same CAD/RMS/mobile category as Mark43, primarily serving mid-sized U.S. agencies. SOMA's positioning as an alternative cloud-native provider gives agencies a head-to-head Mark43 alternative in procurements where cloud architecture is the differentiator.
• Hexagon Safety, Infrastructure & Geospatial: Division of Hexagon AB (formerly Intergraph) providing computer-aided dispatch, mapping, and records solutions for public safety. Hexagon's geospatial depth (a complementary partner of Mark43's ESRI integration) makes it both a competitor in CAD and a potential ecosystem overlap.

Broad incumbents

• Motorola Solutions: Broad incumbent offering CommandCentral (CAD/RMS), ASTRO/LMR radio networks, and video security for public safety. Motorola Solutions competes with Mark43 in CAD/RMS while controlling the radio and communications layer that Mark43 integrates with via its API ecosystem.
• Axon Enterprise: Dominant body-worn camera and digital evidence management (Evidence.com) provider that increasingly bundles adjacent public-safety workflows (RMS-lite, records, CAD integrations). Axon is a Mark43 integration partner via BWC but also a competitor for the broader law-enforcement software wallet.

Emerging players

• SoundThinking (formerly ShotSpotter): Public safety technology vendor best known for gunshot detection (ShotSpotter) and broader Public Safety-as-a-Service offerings (CrimeTracer, CaseBuilder). SoundThinking competes with Mark43 in adjacent modules and shares the same U.S. municipal police customer base.
• RapidSOS: 911 data-sharing platform integrating smartphone and connected-device telemetry directly into CAD workflows. RapidSOS is a Mark43 integration partner but also a competitor in emergency-response data ingestion, with growing ambitions in adjacent PSAP software.

Others

• Carahsoft Technology: Primary federal government IT reseller/distributor and contracting vehicle for Mark43. While not a competitor, Carahsoft's distribution role directly affects Mark43's federal go-to-market efficiency and is the dominant procurement channel for the U.S. Department of the Interior, NTSB, NIH, and other Mark43 federal customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mark43
• YouTubeyoutube.com/channel/UC7EiewfjQN_EW8leXDK893g
• Facebookfacebook.com/mark43software
• LinkedInlinkedin.com/company/mark43
• Instagraminstagram.com/mark43tech

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds8 records

Investors24 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mark43