City of Akron

What City of Akron does

The City of Akron is the municipal government of Akron, Ohio, serving residents across 10 wards with essential public services including police, fire, EMS, water, sewer, trash collection, parks and recreation, code enforcement, permitting, and economic development. Founded in 1825 and headquartered at 166 S. High St. in the Akron Municipal Building, the city is governed by an elected mayor (currently Shammas Malik, the 63rd mayor, sworn in January 2024) and city council.

The city's service delivery is anchored by a digital citizen-engagement stack comprising the MyAkron311 mobile app (launched January 2024, powered by Rock Solid/CitySourced) for service requests and address-specific notifications, the Akronite local-commerce loyalty app (launched August 2020 in partnership with Colu), the CodeRED emergency notification system, and the Zencity data-driven engagement platform, complemented by smart water metering infrastructure. Supporting programs include the Recycle Right curbside education campaign (which cut recycling contamination from ~40% to ~12%), a Glass Drop Off Recycling program with O-I/CAP Glass (launched September 2023, 80 tons collected in year one), the Great Streets Initiative (Business Improvement Grants up to $5,000 and Façade/Building Improvement Grants up to $20,000 matching across 13 neighborhood business districts), Project ACORN urban forestry workforce training, and the Unified Early Learning System for childcare providers.

The city is funded primarily through municipal taxes (notably a Safety and Streets income tax generating ~$18 million annually), property tax, water/sewer/trash utility fees, and federal/state grants (state capital funding of $197.4M and federal funding of $62.3M were earmarked in the 2024 capital budget). Annual operating budget reached $815 million in 2024, with capital budgets of $360.8M (2024) and $380M (2025). Customer segments are uniformly Akron residents and local businesses, served through digital self-service, community centers, public safety operations, and utility infrastructure.

Name

City of Akron

Legal name

City of Akron

Website

https://akronohio.gov

Company type

Public

Founded year

1825

Operating status

Operating

Headcount range

1–10 employees

Short description

The City of Akron is the municipal government of Akron, Ohio, providing public safety, water/sewer, trash collection, parks, permitting, and economic development services to residents across 10 wards, funded by taxes, utility fees, and state/federal grants.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Other Urban Transit Systems (485119), Emergency and Other Relief Services (624230)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941), Refuse Systems (4953), Transportation Services (4700), Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Public safety administration
• Water and sewer utilities
• Parks and recreation
• Community development programs

Headquarters

HQ city

Akron

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Municipal Taxes: Primary revenue includes income tax (Safety and Streets income tax generating approximately $18 million annually) and property taxes used to fund city operations and capital investments.
2. Utility Fees: Water, sewer, and trash collection fees charged to residents and businesses. Includes sewer discount program for eligible residents.
3. Grants and Federal/State Funding: State funding ($197.4 million in 2024 proposed capital budget) and federal monies ($62.3 million) including ARPA, HUD CDBG, and USDA Forest Service grants.
4. Community Development Block Grants (CDBG): Federal HUD funding used for Great Streets Initiative supporting business retention, expansion, and attraction via facade improvements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The City of Akron delivers essential municipal services to its residents and local businesses, including public safety (police, fire, EMS), water and sewer utilities, trash and recycling collection, parks and recreation, road maintenance, economic and community development programs, and early childhood education support. Services are funded through taxes, utility fees, and federal/state grants, and are delivered across 10 wards through a combination of digital platforms, community centers, and field operations.

Product overview

City of Akron operates a portfolio of digital citizen engagement and municipal service products. The core citizen-facing technology includes MyAkron311, a mobile app for service requests and city notifications powered by Rock Solid/CitySourced, and Akronite, a local business rewards app developed with Colu. Supporting programs include the Recycle Right campaign for curbside recycling education and a Glass Drop Off program partnered with O-I. The Great Streets Initiative provides grant programs for neighborhood business development. These products operate as separate initiatives rather than an integrated platform.

Differentiator

Problem solved

Functional benefit

Brands

• Akronite App: A city-centered mobile platform launched in August 2020 to increase civic engagement, support local small businesses, and reward residents for shopping locally through a blimps loyalty system.
• MyAkron311
• Unified Early Learning System
• Recycle Right Campaign

Products and services

• MyAkron311 Mobile App
• Akronite App
• Recycle Right Campaign
• Glass Drop Off Recycling Program
• Great Streets Akron Initiative
• Unified Early Learning System

Quantifiable outcome

• Recycling contamination rate reduced from nearly 40% to approximately 12%
• +7 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

16 partnerships are on record, tiered core and minor.

• Keep Akron BeautifulcoreStrategic or Co-development Partner · 18 June 2026Community organization partnered with city on Recycle Right campaign to improve quality of recycling in curbside carts through curbside observations and educational feedback.
• Akron Metropolitan Housing AuthorityminorStrategic or Co-development Partner · 30 September 2025Housing authority partner referenced in relation to early childhood initiative programs.
• Police Executive Research Forum (PERF)coreStrategic or Co-development Partner · 25 September 2025Organization partnering with city to conduct Use of Force Policy Review and public engagement for police department.
• United Way of Summit and MedinacoreStrategic or Co-development Partner · 23 June 2025Partner in Right to Counsel Program supporting residents facing eviction, and Full Term First Birthday Program for infant health.
• Community Legal AidcoreStrategic or Co-development Partner · 23 June 2025Legal services partner in Right to Counsel Program to support residents facing eviction.
• Ralph Andersen & AssociatescoreImplementation/ SI/ Consulting Partner · 1 November 2024Nationwide executive job search and consulting company hired to lead the police chief search process.
• Bounce Innovation HubcoreStrategic or Co-development Partner · 15 July 2024Innovation hub supporting small businesses with City of Akron, Akron Urban League, and Western Reserve Community Fund partnership.
• Bloomberg American Sustainable CitiesminorStrategic or Co-development Partner · 12 March 2024National initiative selecting cities for sustainable city development support and resources.
• Bloomberg Harvard City Leadership InitiativeminorStrategic or Co-development Partner · 12 March 2024Program Mayor Malik joined to advance city progress and improve outcomes for residents through leadership development.
• SiFi NetworkscoreStrategic or Co-development Partner · 4 March 2024Company partnering with city for citywide broadband access initiative.
• Truly Reaching YoucoreStrategic or Co-development Partner · 13 October 2023Nonprofit partner in Project ACORN (Akron Community-Owned Reforestation Network) providing workforce training for re-entering citizens.
• Akron Urban LeaguecoreStrategic or Co-development Partner · 13 October 2023Nonprofit partner in Project ACORN workforce training initiative targeting disadvantaged neighborhoods.
• Akron ZoocoreStrategic or Co-development Partner · 13 October 2023Partner hosting Youth Entrepreneurship Program for participants in Urban Forestry Academy workforce training.
• CommEN StrategiescoreStrategic or Co-development Partner · 13 October 2023Partner in Project ACORN for community engagement and urban forestry initiatives.
• O-I (Owens-Illinois)coreStrategic or Co-development Partner · 21 September 2023Ohio-based company and world-leading glass packaging manufacturer. O-I donated recycling bins to the city and partnered to supply the Zanesville facility where collected glass is recycled into new sustainable glass packaging in as little as 30 days.
• CAP GlasscoreStrategic or Co-development Partner · 21 September 2023Partner that transports and processes collected glass from city drop-off locations before supplying to O-I facility.

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• City of Detroit, Michigan: Larger Rust Belt municipal government operating the same core services (water/sewer, refuse, police, fire, planning, parks) under greater fiscal stress and population scale — useful for benchmarking recovery playbooks and citizen tech rollouts.
• City of Cincinnati, Ohio: Larger Ohio municipal peer with analogous service portfolio (water works, sewer, police, fire, recreation, economic development) and similar citizen-tech deployment patterns at greater scale.
• City of Pittsburgh, Pennsylvania: Pennsylvania Rust Belt municipal peer with analogous post-industrial economic-development profile, water/sewer authority, parks, refuse, and community-development programs — comparable operating model.
• City of Columbus, Ohio: State's largest municipal government operating the same core services (utilities, police/fire, refuse, planning, parks, MyColumbus311-style citizen-engagement platform) but at substantially greater scale and population.

Direct peers

• City of Youngstown, Ohio: Mid-size Ohio municipal government operating water, sewer, refuse, police, fire, and parks — directly comparable service portfolio and budget scale to Akron, with overlapping county-region economic dynamics.
• City of Canton, Ohio: Smaller Northeast Ohio municipal peer sharing the same state funding mechanisms and Rust Belt economic-development context as Akron, with similar water/sewer/refuse/police service delivery.
• City of Toledo, Ohio: Another Ohio municipal government of similar character — water/sewer utility operator, refuse services, public transit, parks, economic development — operating under the same state legal framework and citizen-service delivery model as Akron.
• City of Cleveland, Ohio: Larger Ohio municipal peer providing the same core services (water, sewer, refuse, police, fire, recreation) but at greater scale; offers a useful comparison for capital-budgeting and citizen-tech adoption patterns.
• City of Dayton, Ohio: Mid-size Ohio Rust Belt municipal government of similar population scale (~140K-190K range) operating police, fire, water/sewer, refuse, and parks services with comparable budget structure and resident-service footprint.

Regional players

• City of Buffalo, New York: Mid-size Rust Belt municipal peer in a different state with comparable service portfolio (water, sewer, refuse, police, fire, parks) and similar economic-development challenges — useful for cross-regional benchmarking of municipal digital transformation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AkronOhioMayor
• YouTubeyoutube.com/cityofakron
• Facebookfacebook.com/AkronOhio
• Instagraminstagram.com/akronmayormalik

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Akron