Deputy

What Deputy does

Deputy is a Ukrainian civic technology platform founded in 2021 in Kyiv by CEO Dmytro Kharlamov and a team of like-minded Ukrainians. The company operates a two-sided digital platform that connects citizens of Ukraine with their local elected deputies (members of city, district, and municipal councils). The platform is positioned as an apolitical civic engagement tool — explicitly not a government-run initiative and not funded by state resources — aimed at improving transparency and accessibility between constituents and their representatives.

The company's core products consist of two interconnected offerings. The first is the Deputy Mobile App for citizens, available free on iOS and Android, which enables one-click electronic appeals to local deputies, real-time tracking of request status, participation in surveys, and support for neighborhood initiatives including collective requests. The second is the Deputy CRM System for deputies, accessible via a web-based personal account at app.deputy.ua, which consolidates all constituent communications into a single channel, provides an analytics dashboard with city/district/constituency/building-level insights, supports profile pages and reporting workflows, and handles collective appeals and resident surveys. Built mobile-first with a CRM-centric backend, the system is designed to automate the workflow of deputies' public reception offices and serve as a structured tool for collecting and analyzing resident problems at scale.

The business model is hybrid. Citizens use the app free of charge (freemium). Deputies receive a free one-month trial period, after which they are required to subscribe — exact pricing is not publicly disclosed and billing cadence is monthly. The platform is also sustained by grant funding from grant programs won through competitions, including a $25,000 investment from the Ukrainian Startup Fund in December 2021. Distribution is digital-only via mobile app stores and the web platform; the company does not maintain physical retail or international operations and serves the Ukrainian market exclusively. Marketing relies on organic social media (Facebook, Instagram, YouTube), messaging-app-based support (Viber, Telegram, Facebook Messenger), and earned media coverage from Ukrainian technology publications.

Name

Deputy

Legal name

Deputy

Website

https://deputy.com.ua

Company type

Private

Founded year

2021

Operating status

Operating

Short description

Deputy is a Ukrainian civic technology platform that connects citizens with local elected deputies via a free mobile app for constituents and a subscription-based CRM system for deputies, operating exclusively in Ukraine.

Ownership category

akta.pro rank

Product category

Civic Engagement Software

NAICS

Office Administrative Services (5611)

akta.pro primary industry

City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

akta.pro secondary industry

Mayor/City Manager & General Administration (BPAIACAA)

Keywords

• Civic engagement software
• Government CRM platform
• Citizen request tracking
• Constituent services tool
• Deputy communication app

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Deputy Subscription (Citizens): Free mobile application for citizens - no charge for basic usage including submitting requests, tracking progress, and participating in surveys.
2. Deputy Subscription (Deputies): Deputies receive a free one-month trial period. After testing the platform, deputies can subscribe to the service. First month free, then paid subscription.
3. Grant Funding: The project currently operates using grant funding from grant programs won through competitions.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

Deputy provides a digital civic engagement platform composed of a free mobile application for Ukrainian citizens and a subscription-based CRM platform for local deputies. Citizens use the mobile app to submit electronic appeals to local deputies, track request processing in real time, and participate in surveys and neighborhood initiatives. Deputies use the CRM system to consolidate all constituent communications, manage requests, run analytics on city/district/constituency problems, and report activity back to voters.

Product overview

Deputy is a unified digital platform consisting of two interconnected products: a free mobile app for citizens (Deputy Mobile App) enabling direct communication with local deputies, and a CRM system for deputies (Deputy CRM System) that manages constituent communications, tracks appeal processing, and provides analytics. The platform automates the work of deputies' public reception offices throughout Ukraine, serving as an effective tool for collecting, analyzing, and understanding resident problems.

Differentiator

Problem solved

Functional benefit

Products and services

• Deputy Mobile App (for Citizens) Free mobile application (iOS and Android) for Ukrainian citizens that lets them register by phone number, submit electronic appeals to their local deputies with one click, track the real-time processing status of their requests, receive reports on deputy activities, participate in surveys, and support neighbors' initiatives.
• Deputy CRM System (for Deputies) Subscription-based web CRM platform for local council deputies (available at app.deputy.ua) that consolidates all constituent communications into a single channel, tracks appeal processing, provides an analytics dashboard on city/district/constituency problems, supports collective requests and draft resolutions, runs resident surveys, and produces public deputy profile pages with activity reporting. Includes a one-month free trial followed by a paid monthly subscription.

Quantifiable outcome

• 79% of voters do not know who represents them - indicating large market opportunity

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered minor.

• AIN.uaminorOthers · 19 August 2021Ukrainian tech news outlet that published coverage about the launch of Deputy mobile application enabling citizens to submit requests to local deputies.
• Apostrophe.uaminorOthersUkrainian technology publication that featured coverage about Deputy's innovative services helping deputies interact with their constituents. Coverage included in 'In the Media' section on the official website.
• Liga.techminorOthersUkrainian technology news platform that covered the launch of Deputy application for citizen-deputy communication, highlighting it as an alternative to traditional civic offices.
• UBR.uaminorOthersUkrainian business publication that featured coverage of Deputy smartphone application replacing traditional deputy offices in Ukraine.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Regional players

• vTaiwan: Taiwanese civic-engagement platform for crowdsourcing policy input from citizens — comparable in mission (structured citizen-government dialogue) but operates in a different geography and policy context.

Emerging players

• Pol.is: Open-source opinion-gathering platform used for large-scale civic consultation — overlaps with Deputy's survey and constituent-feedback features but focuses on opinion mapping rather than case management.
• Neighborly: Community-engagement platform connecting residents with local initiatives — adjacent to Deputy's 'support neighbors' initiatives' feature, though more focused on community projects than elected-representative interaction.

Broad incumbents

• Granicus: Established US government-technology vendor offering communications, agenda-management, and citizen-engagement tools to local governments — broader portfolio overlap with Deputy's deputy-facing CRM and analytics.
• CivicPlus: US vendor (acquired SeeClickFix) of civic-engagement software for local governments, including issue reporting and constituent communication — adjacent to Deputy but serving North American municipalities with broader feature suites.
• OpenGov: US-based government-tech platform serving state and local governments with budgeting, transparency, and citizen-engagement modules — comparable citizen-facing functionality but at a much larger scale.

Direct peers

• CitizenLab: Belgian civic-engagement SaaS that lets citizens submit ideas, vote, and consult with local governments — closest international analogue to Deputy's two-sided citizen-deputy model and feature set.
• FixMyStreet: UK civic-reporting platform that lets citizens submit and track local issues with public authorities — directly comparable to Deputy's 'submit request and track status' citizen workflow.
• Consul Democracy: Open-source participatory-democracy platform used by hundreds of municipalities worldwide for citizen proposals, debates, and voting — directly comparable in use case to Deputy's collective-request and survey features.
• Decidim: Open-source participatory-democracy platform originated in Barcelona; comparable to Deputy in providing structured digital channels between citizens and elected representatives at the municipal level.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCqBHwWI09BNjYkc1xzm5Z_Q
• Facebookfacebook.com/deputy.ua
• Instagraminstagram.com/deputy.ua

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Deputy